Toshiba Strata Ctx100, Ctx670 General Description Manual
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Features IP Telephony Strata CTX General Description 06/0367 Toshiba IP Soft Phone The Toshiba IP Soft Phone will be available in a future release. The Toshiba IP Soft Phone is an IP telephony client that works with a wired or wireless (Wi-Fi) desktop or laptop PC or Pocket PC. The Toshiba IP Soft Phone integrates the power of a PC with all of the features available on a DKT3000-series telephone, except background music. With the Toshiba IP Soft Phone installed on a Wi-Fi Pocket PC or laptop PC, users can have true mobility with access to voice mail, programmable feature buttons, and a directory that works with Microsoft® Outlook® 2002. Users can access the Internet on the same Pocket or laptop PC that has the Toshiba IP Soft Phone. IP Soft Phone operation requires a wired or wireless connection over the IP network (Internet, WAN, LAN, etc.) to the CTX BIPU-M2A IP interface. The voice communications uses the MEGACO+ protocol for call control signaling and RTP for voice transmission. The Toshiba Soft Phone works on the following: Desktop or laptop PC with Windows XP, or higher, operating software (OS) Toshiba Pocket PC e750 series with Windows Pocket PC 2003 The Toshiba IP Soft Phone operates much the same as a Toshiba Digital 3000-series telephone (see Figures 13 and 14). A mouse or stylus is used to click or select the buttons. The button operates the same as the DKT3000-series telephone button. Additionally, there are six feature buttons that can be customized from telephone programming mode. Figure 14 Toshiba IP Soft Phone Sample Screen 6835Figure 13 Toshiba Pocket PC Press to see more buttons or directory Turns microphone speaker On/Off Up to six flexible buttons are programmed from the Strata CTX Volume Control Live call progress display Soft Keys 6821 DON-IPT: APR 17 THURSDAYNO.2752 04:38
Features IP Telephony 68Strata CTX General Description 06/03 With Outlook 2002, you can create a directory for the IP Soft Phone. Once a directory is created, the user can click on a name in the directory to automatically dial their number (see Figure 15). Figure 15 Example of IP Soft Phone Directory The IP Soft Phone can be connected to the CTX several different ways: Intranet – A wired or wireless PC can connect to the office LAN that connects to an IP telephone that connects to a BIPU-M2A in the Strata CTX. Internet – A wired or wireless PC at a remote site can connect to a Cable or DSL modem, to an Internet Service Provider (ISP), to a router, to the BIPU-M2A in the CTX (see Figure 16). (For additional connection examples, refer to the Strata CTX Installation and Maintenance manual – IPT Chapter.) Wireless – The wireless PCs, such as the Toshiba Pocket PC or Toshiba Tablet PC need a Wi-Fi system that uses the 802.11b standard. The IP Soft Phone wireless units can operate within 300 feet of an access point. Toshiba does not provide or recommend access point equipment. Figure 16 IP Soft Phone Internet Connection Licensing The CTX has to be optioned for IP Soft Phone Licensing in order for the IP Soft Phone to function with the BIPU interface. 6823 Click on a name and the Strata CTX dials the number Use Outlook to add names to the Directory Name Hugh Leon Jessica Kai Kenny Voldrich Tony Garaldi Tony Bell Bob Rogers Shayla Morgan3202 4011 3249 4201 4100 3237 3200Ext 6875 Strata CTX BIPU Router Access Point 802.11b Cable or DSL Modem LAN LAN Home PC with Soft Phone Access Poi nt 802.11b Pocket PC with Soft Phone (Wi-Fi) RouterInternet Service Provider PC with Soft PhonePC with Soft Phone (Wi-Fi) Pocket PC with Soft Phone (Wi-Fi) PC with Soft Phone (Wi-Fi)
Features Private Networking Over Internet Protocol Strata CTX General Description 06/0369 Private Networking Over Internet Protocol Strata Net CTX multi-system networking can be implemented over an IP network using Strata CTX systems with BIPU-Q1A IP interface PCBs. The BIPU-Q1A requires CTX Release 2.1 software. This feature offers the same connection service as ISDN dedicated lines with QSIG protocol on the public network (see “Strata Net Multi-system Networking” on page 78 for more information). QSIG over IP does not support data calls (modem signal and G3 FAX). The BIPU-Q1A can be configured for 16 channels in system programming. The BIPU-Q1A supports the same functions of call control as the dedicated ISDN QSIG interface and the two interface types can be mixed in on a Strata Net network. However, the BIPU-Q1A only interfaces with the BIPU-Q1A, not with the BPTU or RPTU interfaces and vice versa. CTX private networking QSIG over IP can support up to 128 separate nodes. BIPU-Q1A interface parameters include: 100Base-TX: Automatic recognition and switch Transmission: TCP/IP, UDP/IP Protocol: IP QSIG (ECMA-336), NAT compatible Protocol: RTP/RTCP for voice transport Voice coding: G.711, G.729A, selectable Priority process: Diffserv/IEEE802.1p An example of Strata Net QSIG over IP networking is shown below. Figure 17 QSIG Over IP Example Strata CTX QSIG over IPQSIG over IP QSIG over IP Strata CTXStrata CTX IP Network 6755 Router or Server with or without VPN Router or Server with or without VPN BIPU-Q1A BIPU-Q1A BIPU-Q1ARouter or Server with or without VPN
Features Integrated Services Digital Network (ISDN) 70Strata CTX General Description 06/03 Integrated Services Digital Network (ISDN) ISDN is a set of integrated telecommunications services, available over the public telecommunications networks. ISDN makes it possible to send, receive and modify information using telephone lines in ways that were not previously possible, such as: Dynamic use of individual or groups of standard (POTS), DID, Tie, FX, WATS, 800 lines on an as-needed basis Much faster call setup and data transfer up to 128Kbps Multi-purpose line use, including sharing lines for voice, data, fax, and video DID functionality based on the number dialed; without needing to reserve a block of numbers ISDN service comes in two forms: Primary Rate Interface (PRI) supports simultaneous voice or data connections (eight, 16 or 23). PRI is similar to digital T1 service and uses two pairs of wires from your phone company. The RPTU PCB supports PRI on the Strata CTX. Basic Rate Interface (BRI) supports up to two simultaneous connections using a single pair of wires. The Strata CTX BRI cards support both station side and trunk side connections. Strata CTX systems also support BRI interface from the public network as a CO line service. There are two types of ISDN BRI interfaces: S/T type (via RBSU/RBSS) and the U-type (via RBUU/RBUS). Least Cost Routing (LCR) Least Cost Routing chooses the most appropriate route over which to connect an outgoing call based on the following: Dialed Digits Time of Day Type of Day (Business, Weekend, Holiday) LCR group of the caller The combination of routing tables, indices, route definitions and time-of-day qualifiers can produce up to 75 million combinations. Routing changes automatically for each type of day, according to the time of day. This schedule is independent of the Day/Night mode schedule which applies to ringing and CO assignments. Line Buttons Telephone buttons that are used for making and receiving outside calls are referred to as (or % ) buttons. (For information on various [DN] buttons, refer to “Directory Numbers” on page 55.) The Strata CTX supports the following types of line buttons: CO Line Buttons Smaller systems have traditionally provided the direct appearance of the CO lines on the telephones where maximum visibility of the line status, flexible ringing assignments, and informal call transfers associated with key telephone systems may be implemented.
Features Live System Programming Strata CTX General Description 06/0371 Pooled CO Line Button Pooled Line Group buttons enable a group of CO lines to “appear” under one button. Pooled and single appearing line buttons are designed for use with loop and ground start lines, not Tie, DID, DNIS or ANI lines. Group CO Line Button Group CO line buttons are like individual CO line buttons except these buttons represent all the lines for a particular ISDN Channel Group. This enables ISDN channels to operate similar to analog CO lines on a key telephone system. These buttons may have appearances on multiple telephones providing call coverage across several telephones. Multiple appearances of the same Group CO line button is possible on each phone to allow multiple call handling for that group from each station. Live System Programming Programming the Strata CTX from an on-site or off-site location does not interrupt the operation of the system in most cases. It is interrupted for hardware upgrades. Lost Call Treatment Lost Call Treatment provides the CTX a mechanism for terminating calls that cannot be terminated with the usual calling patterns. One scenario would be a call that is recalled to a station, the station user is no longer there to answer the recall and no forwarding pattern is programmed. The call will ring at the recalled station until the Lost Call Timer has expired after which the system will direct the call to the Lost Call Destination. Message Waiting Any station and most voice mail devices can turn on a message waiting indicator for a designated digital or standard telephone station. LED Indication Message waiting lights can be activated when a voice mail message has been left, or they can be turned on by a calling station. The station user can retrieve messages by pressing the button next to the message waiting light or by dialing an access code from a standard telephone. The telephone main light indicates a message is waiting for the telephone [PDN]. Up to four [PhDNs] per telephone can also have individual MW LEDs assigned to flexible buttons. Stutter Dial Tone Stutter dial tone is also used to indicate a message is waiting or your telephone is in the DND mode. When a station user goes off-hook, two different available stuttered dial tones indicate whether a Message Waiting (MW) or DND condition exists. The MW-stutter dial tone indicates a message is waiting for the station. DND-stutter dial tone indicates DND is set at the station. (DND provides a fast busy tone burst as stutter dial tone.) If both conditions exist simultaneously, the MW-stutter dial tone has priority. This is very valuable to station users that do not have a MW Light Emitting Diode (LED) or button LED on their telephone. (See Table 32 on page 94 for details of each type of stutter dial tone.) With Release 1.3 and higher, users can disable (in programming) stutter dial tone for message waiting and when in the DND mode. If stutter dial tone is disabled, they will hear normal dial tone when you go off hook.
Features Microphone (External Unit) 72Strata CTX General Description 06/03 Microphone (External Unit) An external microphone (RFDM) can be connected to the DKT2020-FDSP digital telephone enhancing “full-duplex” operation by virtue of the “superdirectional” characteristic of the microphone. When this option is on, the internal microphone is disabled on all but Voice First Handsfree Answerback calls and OCA calls. The external microphone is powered by the DKT and does not need to be turned off when not in use. Music-on-hold Music-on-hold can be derived from a customer-supplied radio, tape player, tuner, CD player or other device to provide music or announcements to parties on hold on CO lines or on [DNs]. With the Strata CTX, you can have up to 15 MOH/BGM sources. Each CO line group and each DID/ DNIS number may be assigned a specific MOH source. Stations and network Tie lines can also share a unique MOH source. Multiple Call/Delayed Ringing With Strata CTX Release 1.3 and higher, you can assign Delayed Ringing to voice mail and auto attendants. This feature can also be used to ring multiple (25 max.) telephones immediately or with a delay by dialing a group pilot number. Each group member can have Immediate, Delayed Ring 1 or Delayed Ring 2. Delayed Ring times are adjustable (1~180 seconds) for each Multiple Call Group. Multiple calls to digital telephone is supported; however, delayed ring to digital telephones is not supported as of this printing. Off-Hook Call Announce (OCA) Station users may announce a call when the station they call is busy talking with the handset off- hook. The announcement is only audible to the telephone user receiving the OCA call, not to the other party in the original conversation. Two different methods of operation are provided – handset or speaker OCA. With handset OCA, the OCA caller’s announcement comes in on the telephone handset. With speaker OCA, the announcement comes in on the speaker. Handset or speaker OCA can be set individually for each telephone that must receive OCA calls. Speaker OCA requires a BVSU option PCB installed in the telephone that receives the OCA call. Handset OCA has no optional hardware requirement. When a busy telephone receives a handset OCA call, replying confidentially to the OCA caller can be accomplished by pressing the button (toggle) to place the original call on hold or holding down the button to make a short reply. In either case, the original caller will not hear the reply to the OCA caller. To reply to a speaker OCA call, the user covers the handset mouth piece and talks back through the telephone microphone. Any type of telephone can be enabled to originate OCA when calling a busy digital telephone. The feature is activated automatically (optional setting) or manually (Call Completion code – digit 5). Stations receiving OCA must be proprietary digital telephones assigned with OCA-receiving capability in system programming. Standard single-line telephones cannot receive OCA. Any type of station can make an OCA call, as long as the station has this option enabled in system programming. OCA to DND telephones is allowed only if DND Override is allowed on the called and calling telephones.
Features Off-Premise Stations Strata CTX General Description 06/0373 Off-Premise Stations Off-premise stations are supported using either standard analog telephones or Toshiba digital telephones. This can accommodate both individual telephones and branch office connections. Off- site standard analog telephones can be part of the system, having access to many of the features offered by the Strata CTX. Each off-site station requires a special OPX line from the CO. Off-site digital telephones can be part of the Strata CTX system using MCK Branch Office EXTenders. This is ideal for organizations with geographically dispersed locations, extending the power of the main location’s Strata CTX to small branch offices over your existing data network. This enables groups of remote workers to use Toshiba digital telephones to have seamless access to the main location’s telephone system and voice mail system. Remote employees have transparent access to all the same capabilities as if they were locally connected to the Strata CTX system. They have can the same ability transmitting voice traffic and digital telephone signaling over the customer’s existing Local Area Network (LAN) Wide Area Network (WAN) private IP packet network or the public Internet. Override Call Forward Override Stations with this feature will not forward when they call stations that have System or Station Call Forward activated. This applies when using the telephone dial pad or [DSS] button to make a call. It also applies to [DSS] buttons on DSS consoles or add-on modules associated with the Call Forward Overriding telephone. Class Of Service Override By dialing a Class of Service Override (COS) code, a user can change a station’s class of service to one associated with the override code. When the call is terminated and another is attempted from the same station, the original Class of Service is applied. This allows selected users to override toll restriction or other restrictions that are placed on any telephone in the system. Do Not Disturb (DND) Override A privileged caller may invoke the DND Override feature after dialing an internal station and receiving a DND indication. If that privilege is granted to the calling station and the called station permits its DND to be overridden, the call will ring on that phone. Executive Override Stations with this feature allowed by COS can enter any conversation in the system by dialing a & or pressing a Feature Prompting Soft Key after dialing a busy station. An optional warning tone notifies the parties that another party is about to conference into their conversation. Executive Override can be blocked selectively to any station in system. Executive Override must be allowed in system programming for the called and calling station. The Do Not Disturb feature can also be used to block Executive Override; however, stations that are allowed DND Override can use Executive Override on stations in the DND mode. The () button does not block Executive Override.
Features Paging 74Strata CTX General Description 06/03 Privacy Override Privacy override controls the ability of multiple station users with a shared (common) or [DN] button appearance to join in each other’s conversation by pressing the busy button appearance. A station must be programmed with Privacy Override to permit the intrusion on a shared or on [DN] buttons. In the case where Privacy Override is normally allowed, a telephone can have a “Privacy” button to block Privacy Override (intrusion) to the call. The Do Not Disturb feature does not block Privacy Override. In the case where Privacy Override is not normally allowed, a telephone can have a “Privacy Release” button to allow intrusion to the call by any station with the shared button appearance. (See “Privacy” for more information.) Paging The Strata CTX has a paging interface that supports a Toshiba External Speaker (HESB) or a customer-supplied amplifiers and speakers for Paging, Night Ringing over Page, and BGM applications. Users can access any of the Paging options by dialing access codes or by using a programmed One Touch button. Telephone Group Paging Paging is activated from an extension by specifying a Paging Group. Paging can be broadcast through digital telephone speakers and external paging devices simultaneously. The system supports up to 16 telephone page groups with up to 32 telephones per group. Standard telephones cannot be members of a page group. External Speaker Page Zones The Strata CTX supports eight different paging zones for external speakers. Users can access zones by dialing an access code plus the zone or pressing a One Touch button. The zones are composed of customer-supplied speaker(s) and amplifier(s). One BIOU supports up to four page zone interfaces, a second BIOU is required for 5~8 zones. Emergency Page Designated stations can be permitted to place an Emergency Page to ensure they can reach all concerned with an important announcement. An Emergency Page is one that will supersede any current page to allow this privileged station to take over the paging apparatus. Like other forms of paging, an Emergency Page can be an All Page or directed to a specific Page Group and External Page Zones. Each of the 16 Paging Groups supports up to 32 devices. Emergency Page groups follow the regular Group Paging. The list for Emergency All Call Paging is a separately defined list from regular paging. An emergency page may be answered in the same manner as a regular page. Night Ringing Over Selected Page Zones Lines can be programmed to night ring over eight selected Page zones via customer-supplied paging equipment. Up to two BIOU PCBs can be installed to connect external paging or night ringing equipment. Each BIOU supports up to four page zones.
Features Power Failure Protection Strata CTX General Description 06/0375 Power Failure Protection The Strata CTX has important optional capabilities that keep the system operating when commercial AC power is interrupted. Power Failure Transfer The Strata CTX can immediately switch loop start analog CO lines directly to dedicated standard telephones (customer-provided 2500- or 500-type) for incoming and outgoing calls in the case of a commercial AC power failure. The transfer is automatic with no manual transfer procedure required. During normal operation with AC power, the Power Failure telephones function with all Strata CTX features available to a normal standard telephone. This feature requires an external unit called the Power Failure Transfer Unit (DPFT). Each DPFT provides interface for eight power failure telephones. A Standard Station Interface (RSTU) circuit card is required to supply the DPFT with a -24VDC control power and ground connections. The number of Power Failure telephones available depends on system configuration. The system maximum is 264. Reserve Power Battery Backup Two or four 12-volt gel-cell, maintenance-free batteries can be connected to the CTX system power supplies for system battery backup (80 amps./hours max.). The CTX670 system power supply is standard-equipped with a battery charger and the batteries continuously trickle charge to capacity while electrical power is present. The CTX100 power supplies must be equipped with the optional ABCS battery charger to charge reserve power batteries. If the AC power fails, the Strata system automatically switches over to battery power without any interruption in operation. Calls in progress are not interrupted. Battery operation duration depends upon the condition and ampere hour rating of the batteries and the system load. However, the minimum battery operation time would be several hours. Connection of reserve power batteries must be made when commercial AC power is available. Privacy Privacy prevents intrusion on calls that appear on shared (common) [DN] or line buttons. If a telephone has a call on a [DN] or line button that appears on other telephones, the other telephones cannot intrude on the call by pressing the shared button unless the intruding telephone has the Privacy Override feature or the telephone with the call activates the () button. Repeat Last Number Dialed This feature enables a digital station to automatically redial the last number dialed from their station by selecting an outgoing line and pressing the button or by dialing an access code. Digital key telephones have a fixed button for automatic redialing of the last number dialed.
Features Ringing 76Strata CTX General Description 06/03 Ringing Ring Over Busy When a digital telephone is busy on a call and then receives an internal or external call on an idle [DN] or line button, the button will automatically flash and ring with Ring Over Busy tone. The tone burst can either be sent two times (three seconds apart) or repeated continuously every three seconds or not sent as a station option. To answer a Ring Over Busy call, the user can hold, transfer or disconnect the existing call. On Voice First calls to a busy telephone that has an idle [DN], the caller will get busy tone. The caller can then dial the digit to cause the idle [DN] to Ring Over Busy. Ringing Cadence With Release 1.3 and higher, you can choose between two different ringing cadences for standard telephone circuits in programming. This option is necessary to accommodate some voice mail and/ or auto attendant devices. This is a system wide option that allows external calls to ring with the traditional one sec. on./three sec. off cadence or optionally with a faster cadence of .4 sec. on./.2 sec. off. This option does not apply to digital telephones. If ringing cadence is used, Centrex ring repeat must not be used. Delayed Ringing See “Delayed Ringing” on page 52. Distinctive Ringing See “Distinctive Ringing” on page 56. Speed Dial This feature, sometimes known as automatic dialing or one-touch dialing, enables the customer to assign dialing codes to telephone numbers that are frequently called. Strata CTX offers three forms of Speed Dial: System Speed Dial (up to 800 max. per system), Station Speed Dial (100 max. per station), and One Touch buttons. Station Speed Dial numbers and One Touch buttons are unique for each station and cannot be used by other stations. System Speed Dial numbers can be used by any station in the system. To dial System and Station Speed Dial numbers, the user presses the button and then dials the appropriate three-digit code for the telephone number to be dialed. To dial a telephone number assigned to a One Touch button, the user simply presses the One Touch button. Users can program Station Speed Dial and One Touch buttons from their telephones. CTX WinAdmin is required to program System Speed Dial numbers and can also be used to program Station Speed Dial numbers, but not One Touch button numbers. Each Station and System Speed Dial number can be assigned a nine-character name using CTX WinAdmin.This name appears in the DKT3014 large LCD screen System Speed Dial and Personal Speed Dial directories.