Toshiba Strata Ctx100, Ctx670 General Description Manual

							
Telecommunication Systems Division
June 2003
CTX100 and CTX670
General Description
Digital Business Telephone Systems 
						

							Publication Information
Toshiba America Information Systems, Inc., Telecommunication Systems Division, 
reserves the right, without prior notice, to revise this information publication for any 
reason, including, but not limited to, utilization of new advances in the state of 
technical arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc., Telecommunication Systems 
Division, also reserves the right, without prior notice, to make such changes in 
equipment design or components as engineering or manufacturing methods may 
warrant.
©  Copyright 2003
Toshiba America Information Systems, Inc. 
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights hereon, may be 
reproduced in any form or by any means—graphic, electronic, or mechanical, 
including recording, taping, photocopying, or information retrieval systems—without 
express written permission of the publisher of this material.
Strata and SmartMedia are registered trademarks of Toshiba Corporation. 
Stratagy is a registered trademark of Toshiba America Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the property of their 
respective owners.
CTX-GD-GNDES-VD
4010465
Version D, June 2003
Strata CTX100 and CTX670
General End User Information
The Strata CTX100 or CTX670 Digital Business Telephone System is registered in 
accordance with the provisions of Part 68 of the Federal Communications 
Commission’s Rules and Regulations.
FCC RequirementsMeans of Connection: The Federal Communications Commission (FCC) has 
established rules which permit the Strata CTX100 or CTX670 system to be connected 
directly to the telephone network. Connection points are provided by the telephone 
company—connections for this type of customer-provided equipment will not be 
provided on coin lines. Connections to party lines are subject to state tariffs.
Incidence of Harm: If the system is malfunctioning, it may also be disrupting the 
telephone network. The system should be disconnected until the problem can be 
determined and repaired. If this is not done, the telephone company may temporarily 
disconnect service. If possible, they will notify you in advance, but, if advance notice is 
not practical, you will be notified as soon as possible. You will be informed of your 
right to file a complaint with the FCC.
Service or Repair: For service or repair, contact your local Toshiba telecommunications 
distributor. To obtain the nearest Toshiba telecommunications distributor in your area, 
log onto www.toshiba.com/taistsd/locator.htm or call (800) 222-5805 and ask for a 
Toshiba Telecom Dealer.
Telephone Network Compatibility: The telephone company may make changes in its 
facilities, equipment, operations, and procedures. If such changes affect the 
compatibility or use of the Strata CTX100 or CTX670 system, the telephone company 
will notify you in advance to give you an opportunity to maintain uninterrupted 
service.
Notification of Telephone Company: Before connecting a Strata CTX100 or CTX670 
system to the telephone network, the telephone company may request the following:
1. Your telephone number.
2. FCC registration number: 
•Strata CTX100 or CTX670 may be configured as a Key, Hybrid or PBX 
telephone system. The appropriate configuration for your system is dependent 
upon your operation of the system.
If the operation of your system is only manual selection of outgoing lines, it may 
be registered as a Key telephone system.
If your operation requires automatic selection of outgoing lines, such as dial 
access, Least Cost Routing, Pooled Line Buttons, etc., the system must be 
registered as a Hybrid telephone system. In addition to the above, certain 
features (tie Lines, Off-premises Stations, etc.) may also require Hybrid 
telephone system registration in some areas.
If you are unsure of your type of operation and/or the appropriate FCC 
registration number, contact your local Toshiba telecommunications distributor 
for assistance.
CTX100 Registration Numbers 
PBX: CJ6MUL-35931-PF-E, fully-protected PBXs
Hybrid: CJ6MUL-35930-MF-E, fully-protected multifunction systems
Key: CJ6MUL-35929-KF-E, fully-protected telephone key systems
CTX670 Registration Numbers
PBX: CJ6MUL-35934-PF-E, fully-protected PBXs 
Hybrid: CJ6MUL-35933-MF-E, fully-protected multifunction systems
Key: CJ6MUL-35932-KF-E, fully-protected telephone key systems
Ringer equivalence number: 0.3B. The ringer equivalence number (REN) is 
useful to determine the quantity of devices which you may connect to your 
telephone line and still have all of those devices ring when your number is 
called. In most areas, but not all, the sum of the RENs of all devices connected to 
one line should not exceed five (5.0B). To be certain of the number of devices 
you may connect to your line, as determined by the REN, you should contact 
your local telephone company to ascertain the maximum REN for your calling 
area.
3. Network connection information USOC jack required: RJ11/14C, 
RJ21/2E/2F/2G/2HX/RJ49C (see Network Requirements in this document). Items 
2, 3 and 4 are also indicated on the equipment label.
4. Authorized Network Parts: 02LS2/GS2, 02RV2-T/O, OL13C/B, T11/12/31/32M, 
04DU9-BN/DN/1SN, 02IS5, 04DU9-BN/DN/1SN1ZN
Radio Frequency InterferenceWarning: This equipment generates, uses, and can radiate radio frequency energy and if 
not installed and used in accordance with the manufacturer’s instruction manual, may 
cause interference to radio communications. It has been tested and found to comply 
with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC 
Rules, which are designed to provide reasonable protection against such interference 
when operated in a commercial environment. Operation of this equipment in a 
residential area is likely to cause interference, in which case, the user, at his/her own 
expense, will be required to take whatever measures may be required to correct the 
interference.
This system is listed with Underwriters Laboratory.
UL Requirement: If wiring from any telephone exits the building or is 
subject to lightning or other electrical surges, then secondary protection 
is required. Secondary protection is also required on DID, OPS, and Tie 
lines. (Additional information is provided in this manual.)
Important Notice — Music-On-HoldIn accordance with U.S. Copyright Law, a license may be required from 
the American Society of Composers, Authors and Publishers, or other similar 
organization, if radio or TV broadcasts are transmitted through the music-on-hold 
feature of this telecommunication system. Toshiba America Information Systems, Inc., 
hereby disclaims any liability arising out of the failure to obtain such a license.
CP01, Issue 8, Part I Section 14.1
Notice: The Industry Canada label identifies certified equipment. This certification 
means that the equipment meets certain telecommunications network protective, 
operational and safety requirements as prescribed in the appropriate Terminal 
Equipment Technical Requirements document(s). The Department does not guarantee 
the Equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be 
connected to the facilities of the local telecommunications company. The equipment 
must also be installed using an acceptable method of connection. The customer should 
be aware that compliance with the above conditions may not prevent degradation of 
service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by 
the supplier. Any repairs or alterations made by the user to this equipment, or 
equipment malfunctions, may give the telecommunications company cause to request 
the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of 
the power utility, telephone lines and internal metallic water pipe system, if present, are 
connected together. This precaution may be particularly important in rural areas.
CAUTION!Users should not attempt to make such connections themselves, but 
should contact the appropriate electric inspection authority, or 
electrician, as appropriate.
CP01, Issue 8, Part I Section 14.2
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device 
provides an indication of the maximum number of terminals allowed to be connected to 
a telephone interface. The terminal on an interface may consist of any combination of 
devices subject only to the requirement that the sum of the Ringer Equivalence 
Numbers of all the Devices does not exceed 5.
U
L® 
						

							TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY 
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE 
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE 
SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION 
FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR 
DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software 
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, 
distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly 
prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. 
You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not 
to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License 
Agreement.
2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain 
the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices 
contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the 
software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes 
a willful infringement of copyright.
3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from 
attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will 
result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.
4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS 
DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD 
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS 
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET 
YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE 
SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU.
5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR 
REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, 
SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY 
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.
6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR 
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU 
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the 
United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or 
order, is prohibited. 
8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.
9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is 
subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the 
Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. 
10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be 
affected or impaired.
11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no 
waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU 
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR 
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697 
United States of America
TSD 081601
5932 
						

							Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, 
lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new 
condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This 
warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the 
equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the 
equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by 
someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or 
(f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which 
are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with 
respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing 
parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized 
dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by 
TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its 
authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever 
first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, 
indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will 
any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is 
malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention 
of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after 
such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS 
dealer within the prescribed time results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, 
INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL 
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF 
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE 
EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such 
modification or extension is effective unless it is in writing and signed by the vice president and general manager, 
Telecommunication Systems Division. 
						

							Strata CTX  General Description  06/03i
Contents
Introduction
Organization ......................................................................................................................................... vii
Conventions ......................................................................................................................................... viii
Related Documents/Media  .................................................................................................................... ix
Installation and Programming  ........................................................................................................ ix
User Guides  .................................................................................................................................... ix
Quick Reference Guide  .................................................................................................................. ix
CD-ROMs ....................................................................................................................................... ix
Chapter 1 – Strata CTX100 Overview
CTX100 Processor  ................................................................................................................................. 2
CPU/Memory ................................................................................................................................... 2
Large Scale Integrated (LSI) Circuits .............................................................................................. 2
Memory Protection Battery  ............................................................................................................. 2
Relay Control Interface  ................................................................................................................... 2
External Page Interface .................................................................................................................... 2
Music-on-hold/Background Music Interface ................................................................................... 2
 SmartMedia Memory ...................................................................................................................... 3
CTX100 Processor Optional Subassemblies  ................................................................................... 3
CTX100 Cabinet Slots  ........................................................................................................................... 3
Base Cabinet  .................................................................................................................................... 3
Expansion Cabinets  ......................................................................................................................... 3
CTX100 License Control  ....................................................................................................................... 4
Licensed Software Options .............................................................................................................. 4
Chapter 2 – Strata CTX670 Overview
CTX670 Processor PCBs  ....................................................................................................................... 6
CPU/Memory ................................................................................................................................... 6
Large-scale Integrated (LSI) circuits  ............................................................................................... 6
Memory Protection Battery  ............................................................................................................. 6
Music-on-hold/Background Music Interface ................................................................................... 6
SmartMedia Memory ....................................................................................................................... 6
Network Interface  ............................................................................................................................ 7
Maintenance Modem  ....................................................................................................................... 7
CTX670 Processor PCB Subassemblies .......................................................................................... 7
CTX670 License Control  ....................................................................................................................... 7
Licensed Software Options .............................................................................................................. 8
CTX670 Cabinet Slots  ........................................................................................................................... 8
Base Cabinet  .................................................................................................................................... 8
Expansion Cabinets  ......................................................................................................................... 9
CTX670 Remote Expansion Cabinet  ..................................................................................................... 9 
						

							Contents
Chapter 3 – Capacities
iiStrata CTX  General Description  06/03
Chapter 3 – Capacities
System Capacities  ................................................................................................................................ 11
CTX100 Maximum Capacity Configuration Examples ....................................................................... 16
Chapter 4 – Universal Slot PCBs
Station, Line and Option PCBs  ............................................................................................................ 19
Functional Block Diagrams .................................................................................................................. 23
Chapter 5 – Telephones and Peripherals
DKT3000-series and IP Telephones  .................................................................................................... 28
Liquid Crystal Display (LCD) Models  .......................................................................................... 30
Speakerphones ............................................................................................................................... 30
IP Telephone  ........................................................................................................................................ 31
DKT3001 .............................................................................................................................................. 31
Tilt Stands  ...................................................................................................................................... 32
Telephone Upgrade Options  ................................................................................................................ 33
Digital Add-on Modules (DADM3120, DADM3020)  .................................................................. 33
Direct Station Selection (DSS) Console  ........................................................................................33
Integrated PC Interface (BPCI)  ..................................................................................................... 34
Headset/Ringer Interface (BHEU) ................................................................................................. 34
Speaker Off-hook Call Announce (BVSU)  ................................................................................... 34
Cordless Digital Telephones  ................................................................................................................ 35
DKT2204-CT ................................................................................................................................. 36
DKT2304-CT ................................................................................................................................. 36
CTX Attendant Console  ....................................................................................................................... 37
Peripherals ............................................................................................................................................ 39
MCK Office Extender and PBX Gateway ..................................................................................... 39
Door Phone (MDFB)  ..................................................................................................................... 39
Door Phone/Lock Control Unit (DDCB) ....................................................................................... 40
External Speaker (HESB)  .............................................................................................................. 40
Toshiba Stratagy and Stratagy DK Voice Processing  ................................................................... 40
Cabling and Connectors  ....................................................................................................................... 40
Chapter 6 – Features
Account Codes  ..................................................................................................................................... 41
Add-on Module (DADM)  .................................................................................................................... 41
Advisory Messages  .............................................................................................................................. 41
Alternate Answer Point  ........................................................................................................................ 41
Automatic Busy Redial  ........................................................................................................................ 42
Automatic Call Distribution (ACD) Server  ......................................................................................... 42
Basic ACD Features  ...................................................................................................................... 42
Enhanced ACD Features  ............................................................................................................... 43
Automatic Callback (ACB)  .................................................................................................................. 43
Automatic Line Selection ..................................................................................................................... 43
Automatic Release  ............................................................................................................................... 44
Automatic Release from Hold  ....................................................................................................... 44
Automatic Release of Incoming Calls  ...........................................................................................44
Station Automatic Release ............................................................................................................. 44 
						

							Contents
Chapter 6 – Features
Strata CTX  General Description  06/03iii
Background Music (BGM)  .................................................................................................................. 44
Call Completion  ................................................................................................................................... 44
Call Forward ......................................................................................................................................... 45
Station Call Forward ...................................................................................................................... 45
System Call Forward  ..................................................................................................................... 45
Call Forward Conditions  ............................................................................................................... 46
Call Forward Destination ............................................................................................................... 46
Call Forward – Call Types ............................................................................................................. 46
Call Forward Remote ..................................................................................................................... 46
Call History  .......................................................................................................................................... 46
Call Park  ............................................................................................................................................... 47
Call Park Orbits  ............................................................................................................................. 47
Park and Page  ................................................................................................................................ 47
Call Pickup  ........................................................................................................................................... 47
Call Waiting  ......................................................................................................................................... 47
Caller Identification  ............................................................................................................................. 48
ISDN Calling ID Name and Number  ............................................................................................ 48
Camp on Busy  ...................................................................................................................................... 48
Automatic Camp On  ...................................................................................................................... 48
Off-hook Camp On  ........................................................................................................................ 49
Cancel Button  ....................................................................................................................................... 49
Centrex/PBX Compatible ..................................................................................................................... 49
Centrex Ringing Repeat  ....................................................................................................................... 49
Classes of Service (COS)  ..................................................................................................................... 50
Computer Telephony Integration (CTI)  ............................................................................................... 50
Digital Telephone Integrated PC Interface  .................................................................................... 50
Conference Calls  .................................................................................................................................. 50
Conference On-Hold ...................................................................................................................... 50
Join Button ..................................................................................................................................... 50
Releasing from Tandem CO Line Connections ............................................................................. 51
Voice Mail Conference .................................................................................................................. 51
Continuous DTMF Tone  ...................................................................................................................... 51
Credit Card Calling  .............................................................................................................................. 51
CTX WinAdmin  ................................................................................................................................... 51
Data Privacy  ......................................................................................................................................... 51
Day/Night Mode – Auto Schedule  ....................................................................................................... 52
Delayed Ringing ................................................................................................................................... 52
Destination (Toll) Restriction  .............................................................................................................. 53
Through Dialing  ............................................................................................................................ 53
Direct Inward Dialing (DID) ................................................................................................................ 53
Dialed Number Identification Service (DNIS)  ....................................................................................53
Digital Pad ............................................................................................................................................ 54
Direct Inward System Access (DISA)  ................................................................................................. 54
Directory Numbers  ............................................................................................................................... 55
Primary [DN] Buttons  ................................................................................................................... 55
Phantom [DN] Buttons  .................................................................................................................. 55
Pilot [DN]  ...................................................................................................................................... 55
Distinctive LED Indicator  .................................................................................................................... 56
Distinctive Ringing  .............................................................................................................................. 56
Do Not Disturb (DND) ......................................................................................................................... 56 
						

							Contents
Chapter 6 – Features
ivStrata CTX  General Description  06/03
Direct Station Selection (DSS) Buttons  ............................................................................................... 56
[DSS] Button Status Display  ......................................................................................................... 57
DTMF Receivers  .................................................................................................................................. 57
DTMF Back Tone .......................................................................................................................... 57
DTMF and Dial Pulse CO Line Compatibility .............................................................................. 57
DTMF Signal Time  ....................................................................................................................... 57
Emergency Call  .................................................................................................................................... 57
Feature Prompting with Soft Keys  ....................................................................................................... 58
Enhanced E911 ..................................................................................................................................... 58
External Amplified Speaker  ................................................................................................................. 58
Flash Button  ......................................................................................................................................... 59
Flexible Line Ringing  .......................................................................................................................... 59
Flexible Numbering  ............................................................................................................................. 59
Handsfree Answerback  ........................................................................................................................ 59
Headset ................................................................................................................................................. 59
Hearing Aid Compatible  ...................................................................................................................... 59
High Call Volume Buttons  ................................................................................................................... 59
Hold ...................................................................................................................................................... 60
Automatic Hold  ............................................................................................................................. 60
Analog Hold  .................................................................................................................................. 60
Call Hold ........................................................................................................................................ 60
Consultation Hold  .......................................................................................................................... 60
Exclusive Hold  .............................................................................................................................. 60
Hold Recall  .................................................................................................................................... 60
Hot Dialing  ........................................................................................................................................... 60
Hotline Service  ..................................................................................................................................... 60
IP Telephony  ........................................................................................................................................ 61
Data Network Assessment for Voice Traffic  ................................................................................ 61
Overview ....................................................................................................................................... 61
IP Telephone  .................................................................................................................................. 61
CTX IP Protocol  ............................................................................................................................ 61
IP Telephone Features  ................................................................................................................... 62
IP Add-on Module  ......................................................................................................................... 63
IP Interface Unit  ............................................................................................................................ 63
IPT Anywhere ................................................................................................................................ 64
Quality of Service (QoS)  ............................................................................................................... 65
Power Over LAN  ........................................................................................................................... 66
Toshiba IP Soft Phone  ................................................................................................................... 67
Private Networking Over Internet Protocol  ......................................................................................... 69
Integrated Services Digital Network (ISDN)  ....................................................................................... 70
Least Cost Routing (LCR)  ................................................................................................................... 70
Line Buttons  ......................................................................................................................................... 70
CO Line Buttons  ............................................................................................................................ 70
Pooled CO Line Button  ................................................................................................................. 71
Group CO Line Button  .................................................................................................................. 71
Live System Programming ................................................................................................................... 71
Lost Call Treatment .............................................................................................................................. 71
Message Waiting  .................................................................................................................................. 71
LED Indication  .............................................................................................................................. 71
Stutter Dial Tone  ........................................................................................................................... 71 
						

							Contents
Chapter 6 – Features
Strata CTX  General Description  06/03v
Microphone (External Unit)  ................................................................................................................. 72
Music-on-hold ...................................................................................................................................... 72
Multiple Call/Delayed Ringing  ............................................................................................................ 72
Off-Hook Call Announce (OCA)  ......................................................................................................... 72
Off-Premise Stations  ............................................................................................................................ 73
Override ................................................................................................................................................ 73
Call Forward Override  ................................................................................................................... 73
Class Of Service Override  ............................................................................................................. 73
Do Not Disturb (DND) Override  ................................................................................................... 73
Executive Override  ........................................................................................................................ 73
Privacy Override  ............................................................................................................................ 74
Paging ................................................................................................................................................... 74
Telephone Group Paging  ............................................................................................................... 74
External Speaker Page Zones  ........................................................................................................ 74
Emergency Page  ............................................................................................................................ 74
Night Ringing Over Selected Page Zones  ..................................................................................... 74
Power Failure Protection  ...................................................................................................................... 75
Power Failure Transfer  .................................................................................................................. 75
Reserve Power Battery Backup  ..................................................................................................... 75
Privacy .................................................................................................................................................. 75
Repeat Last Number Dialed  ................................................................................................................. 75
Ringing ................................................................................................................................................. 76
Ring Over Busy  ............................................................................................................................. 76
Ringing Cadence ............................................................................................................................ 76
Delayed Ringing  ............................................................................................................................ 76
Distinctive Ringing  ........................................................................................................................ 76
Speed Dial  ............................................................................................................................................ 76
One Touch Buttons  ........................................................................................................................ 77
Station Hunting  .................................................................................................................................... 77
Serial Hunting  ................................................................................................................................ 77
Circular Hunting  ............................................................................................................................ 77
Distributed Hunting  ....................................................................................................................... 77
Camp on to Hunt Groups  ............................................................................................................... 78
Station Message Detail Recording (SMDR)  ........................................................................................78
Strata Net Multi-system Networking  ................................................................................................... 78
Coordinated Numbering Plan  ........................................................................................................ 78
QSIG Basic Call Control  ............................................................................................................... 79
Alternate Routing  .......................................................................................................................... 79
Centralized Attendant  .................................................................................................................... 79
Telephone DSS Buttons ................................................................................................................. 79
Centralized Voice Mail .................................................................................................................. 79
Network SMDR  ............................................................................................................................. 79
System Fault Finding and Diagnostics ................................................................................................. 80
Alarm Indication of System Faults  ................................................................................................ 80
SmartMedia Card ........................................................................................................................... 80
Fault Detection and Error Logs  ..................................................................................................... 80
Event and System Administration Logs  ........................................................................................ 80
Automatic Fault Recovery  ............................................................................................................. 80
System Trace  ................................................................................................................................. 80
Manual Test  ................................................................................................................................... 80 
						

							Contents
Appendix – Specifications
viStrata CTX  General Description  06/03
Backup/Restore .............................................................................................................................. 81
Maintenance and Administration ................................................................................................... 81
Software Upgrade  .......................................................................................................................... 81
Transfer ................................................................................................................................................ 81
Transfer with Camp On  ................................................................................................................. 81
Transfer Immediate ........................................................................................................................ 81
Transfer Privacy  ............................................................................................................................ 81
Transfer (Screened)  ....................................................................................................................... 81
Transfer (Unscreened)  ................................................................................................................... 82
Transfer to Voice Mail  .................................................................................................................. 82
Music or Ringing Option  ............................................................................................................... 82
User Programming Mode  ..................................................................................................................... 82
Voice or Tone Signaling  ...................................................................................................................... 83
Voice Mail Integration  ......................................................................................................................... 83
DTMF Integration .......................................................................................................................... 83
Simplified Message Desk Interface (SMDI)  ................................................................................. 83
Toshiba Proprietary Integration  ..................................................................................................... 84
Direct Transfer to Voice Mailbox  ................................................................................................. 84
Volume Control .................................................................................................................................... 84
Appendix – Specifications
Environmental Characteristics  ............................................................................................................. 85
CTX100 Power Considerations ............................................................................................................ 86
CTX670 Power Considerations ............................................................................................................ 86
Reserve Power ...................................................................................................................................... 87
Hardware Compatibility  ....................................................................................................................... 88
Public Network Requirements  ............................................................................................................. 90
Station Loop Lengths  ........................................................................................................................... 91
Standard Telephone Ringer Specifications  .......................................................................................... 92
3000-series Telephone Option PCBs  ................................................................................................... 92
Station Dimensions  .............................................................................................................................. 93
System Tones  ....................................................................................................................................... 94
IPT Voice Quality Considerations  ....................................................................................................... 96
Index.......................................................................................................................................................... 97