Toshiba Satellite L300 L305 Maintenance Manual
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2 Troubleshooting 2.8 ODD Drive 2-20 Satellite L300/L305/Satellite Pro L300/EQUIUM L3 00/SATEGO L300 Maintenance Manual Check 3 The ODD drive may be faulty. Replace the ODD drive with a new on following the steps in Chapter 4. If the ODD drive is still not functioning properly, perform Check 4. e , Check 4 The system board m ay be faulty. Replace it with new one following the instructions in Chapter 4. If the ODD drive is still not functioning properly, perform Check 5. Check 5 The memory may be defective. Replace the memory module with a new one following the steps described in Chapter 4. If the problem persists perform Check 6. Check 6 The memory may be defective. Replace the memory module with a new one following the steps described in Chapter 4. If the problem persists, perform Check 3.
2.12 LAN 2 Troubleshooting Satellite L300/L305/Satellite Pro L300/EQUIUM L300/SATEGO L300 Maintenance Manual 2-21 2.9 LAN To check if the computer’s LAN is defective or malfunctioning, follow the troubleshooting procedures below as instructed. Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check Procedure 1 Test Program Check Execute the LAN check program available as pa rt of the maintenance test program. This program will check the LAN. In sert the Bootable CD into the CD. Turn on the computer and run the check program. See Chapter 3 for information on how to perform the check. If any abnormal is detected by the check, go to Procedure 2 Procedure 2 Connector Check and Replacement Check The LAN connector (RJ45) is mounted on the system board. If the LAN malfunctions, the system board or CPU might be faulty. Disassemble the computer following the step s described in Chapter 4 and perform the following checks: Check 1 The system board may be faulty. Replace it with a new one following the instructions in Chapter 4. If the LAN is still not functioning properly, perform Check 2. Check 2 The memory may be defective. Replace the memory module with a new one following the steps described in Chapter 4. If the problem persists, perform Check 3. Check 3 The CPU may be faulty. Disassemble the computer following the steps described in Chapter 4 and replace the CPU with a new one.
2 Troubleshooting Error! Reference source not found.Audio Test 2.10 Audio Test To check if the computer’s Speaker is defective or malfunctioning, follow the troubleshooting procedures below as instructed. Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check Procedure 1 Test Program Check Execute the Audio test available as part of th e maintenance test program. See Chapter 3 for information on how to perform the test. If an error is detected in the test, go to Procedure 2. If no erro r is detected, the Audio itself is normal. Procedure 2 Connector Check and Replacement Check The Audio or system board may be disconnect ed or faulty. Disassemble the computer following the steps described in Chapte r 4 and perform the following checks: Check 1 Make sure the Speaker cable has been firmly connected to the system board. Speaker System board CPU If the cable is loose or off, reconnect it firmly and return to Procedure 1. If there is still an error, perform Check 2 . Check 2 The Speaker may be faulty. Repl ace it with a new one following the instructions in Chapter 4. If th e problem persists, perform Check 3. Check 3 The System board may be faulty. Replace it with a new one following the instructions in Chapter 4. If the Audio is still not functioning properly, perform Check 4. Check 4 The memory may be defective. Replace the memory module with a new one following the steps described in Chapte r 4. If the problem persists, perform Check 5. Check 5 The CPU may be faulty. Disassemble the computer following the steps described in Chapter 4 and replace the CPU with a new one. 2-22 Satellite L300/L305/Satellite Pro L300/EQUIUM L3 00/SATEGO L300 Maintenance Manual
2.112 Troubleshooting Cooling Module 2.11 Cooling Module To check if the computer’s cooling module is defective or malfunctioning, follow the troubleshooting procedures below as instructed. Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check Procedure 1 Test Program Check Execute the Fan On/off test program available as part of the maintenance test program. This test program checks the cooling module. In sert the diagnostics bootable CD in the computers CD, turn on the computer and run th e test. See Chapter 3 for information on how to perform the test. If any error is detected by the test, go to Procedure 2. Procedure 2 Connector Check and Replacement Check The cooling module is connected to the system board. If the cooling module malfunctions, there may be a bad connection between the cool ing module and the system board or either might be faulty. Disassemble the computer following the step s described in Chapter 4 and perform the following checks: Check 1 Make sure the cooling module has been firmly connected to the connector on the system board. Also make sure th at the tape is not stuck to any part of the fan and that the fan is free of foreign matter. Cooling module System board CPU If the connector is disconnected, connect it firmly to the system board and return to Procedure 1. If the tape is stuc k to any part of the fan, stick it back to the specified point. If a foreign matter is found in the fan, remove it and then return to Procedure 1. If there is still an error, perform Check 2. Check 2 The cooling module may be faulty. Replace it with a new one following the steps in Chapter 4. If the cooling mo dule is still not functioning properly, perform Check 3. Check 3 The memory may be defective. Replace the memory module with a new one following the steps described in Chapter 4. If the problem persists , perform Check 4. Check 4 The CPU may be faulty. Disassemble the computer following the steps described in Chapter 4 and replace the CPU with a new one. Satellite L300/L305/Satellite Pro L300/EQUIUM L300/SATEGO L300 Maintenance Manual 2-23
2 Troubleshooting 2.11 Cooling Module 2-24 Satellite L300/L305/Satellite Pro L300/EQUIUM L3 00/SATEGO L300 Maintenance Manual
3 Diagnostic Programs ii Satellite L300,Satellite Pro L300, EQUIUM L300,SATEGO L300 Main tenance Manual Chapter 3 Contents 3.1 General ........................................................................\ .................................................. 1 3.2 Quick Start ........................................................................\ ............................................ 3 3.2.1 Quick Test ........................................................................\ ....................... 3 3.2.2 Customization Test ........................................................................\ .......... 3 3.2.3 Keyboard Layout test ........................................................................\ ...... 7 3.2.4 Audio Play Test ........................................................................\ ............... 8 3.2.5 Audio Record Test ........................................................................\ ........... 8 3.2.6 DMI Read ........................................................................\ ........................ 8 3.2.7 DMI Write ........................................................................\ ....................... 9 3.2.8 System Information ........................................................................\ ....... 10 3.2.9 View Logs ........................................................................\ ..................... 12 3.2.10 Exit to Free DOS ........................................................................\ .......... 12 3.2.11 The Diagnostics Screen Explanation ..................................................... 12 3.3 Options ........................................................................\ ................................................ 16 3.3.1 Overview ........................................................................\ ....................... 16 3.3.2 Batch Parameters Configuration ........................................................... 17 3.3.3 Item’s Parameters Configuration ........................................................... 19 3.3.4 Load Batch Parameters ........................................................................\ .. 20 3.3.5 Save Batch Parameters ........................................................................\ .. 21 3.3.6 LOG Parameters Setting ........................................................................\ 22 3.3.7 Specify LOG Viewer ........................................................................\ ..... 23 3.3.8 Display LOG File ........................................................................\ .......... 23 3.3.9 LOG Viewer ........................................................................\ .................. 24 3.3.10 LOG File Sample........................................................................\ ........... 25 3.4 Subtests ........................................................................\ ............................................... 27 3.5 System Test ........................................................................\ ......................................... 30 3.6 Memory Test ........................................................................\ ....................................... 35 3.7 Storage ........................................................................\ ................................................ 41 3.8 Video........................................................................\ ................................................... 45
3 Diagnostic Programs Satellite L300D,Satellite Pro L300, EQUIUM L300,SATEGO L300 Mai ntenance Manual iii 3.9 Communication (COMM) ........................................................................\ .................. 55 3.10 Peripheral ........................................................................\ ............................................ 56 3.11 Error Codes and description ........................................................................\ ................ 58 3.12 Quick Test Item List ........................................................................\ .......................... 63i
3.1 General 3 Diagnostic Programs Satellite L300D,Satellite Pro L300, EQUIUM L300,SATEGO L300 Mai ntenance Manual 1 3.1 General This chapter explains the diagnostic programs which tests and di agnoses the functions of the hardware components of this computer. The diagnostic programs can be classified into two types: OPTION and DIAGNOSTIC TEST. NOTE 1: This Diagnostic supports Sacramento 10S NOTE 2: Before running a test, be sure to: 1. Check that all the cables are connected securely. 2. Exit the application that is cu rrently running and close Windows. The OPTION includes the following functions: … Select All Items … Test All Items … Edit Batch Parameters … Load Batch Parameters … Save Batch Parameters … Log Parameters … Specify Log Viewer … Display Error Log File … DOS Shell … Exit to Free-DOS The DIAGNOSTIC TEST Devices incl ude the following tests: … System Test … Memory Test … Storage Test … Video Test … Communication Test … Peripheral Test … Keyboard Layout Test … Audio Play Test … Audio Record Test … DMI Read … DMI Write … System Information Before running the diagnostic programs, get the following tools prepared: … A Service Diagnostic BOOT CD … A Formatted FLOPPY DISK