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Toshiba Satellite L300 L305 Maintenance Manual

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    2  Troubleshooting 2.8  ODD Drive 
    2-20 Satellite L300/L305/Satellite Pro L300/EQUIUM L3 00/SATEGO L300     Maintenance Manual 
    Check 3  The ODD drive may be faulty.  Replace the ODD drive with a new on
    following the steps in Chapter 4.  If the ODD drive is still not functioning 
    properly, perform Check 4. e 
    , 
    Check 4  The system board m ay be faulty.  Replace it with new one following the 
    instructions in Chapter 4.  If the  ODD drive is still not functioning 
    properly, perform Check 5. 
    Check 5  The memory may be defective.  Replace the memory module with a new 
    one following the steps described in Chapter 4. If the problem persists
    perform Check 6. 
    Check 6  The memory may be defective.  Replace the memory module with a new 
    one following the steps described in Chapter 4. If the problem persists, 
    perform Check 3.  
    						
    							
    2.12  LAN 2  Troubleshooting 
    Satellite L300/L305/Satellite Pro L300/EQUIUM L300/SATEGO L300     Maintenance Manual 2-21 
    2.9 LAN 
    To check if the computer’s LAN is defective or malfunctioning, follow the troubleshooting 
    procedures below as instructed. 
    Procedure 1  Test Program Check 
    Procedure 2  Connector Check and Replacement Check 
     
    Procedure 1  Test Program Check 
    Execute the LAN check program available as pa rt of the maintenance test program.  This 
    program will check the LAN.  In sert the Bootable CD into the CD.  Turn on the computer 
    and run the check program.  See Chapter 3  for information on how to perform the check. 
    If any abnormal  is detected by the check, go to Procedure 2 
     
    Procedure 2  Connector Check and Replacement Check 
    The LAN connector (RJ45) is mounted on the  system board.  If the LAN malfunctions, the 
    system board or CPU might be faulty. 
    Disassemble the computer following the step s described in Chapter 4 and perform the 
    following checks: 
    Check 1  The system board may  be faulty.  Replace it with a new one following the 
    instructions in Chapter 4.  If the  LAN is still not functioning properly, 
    perform Check 2. 
    Check 2  The memory may be defective.  Replace the memory module with a new 
    one following the steps described in Chapter 4. If the problem persists, 
    perform  Check 3. 
    Check 3  The CPU may be faulty. Disassemble the computer following the steps 
    described in Chapter 4 and replace the CPU with a new one. 
      
    						
    							
    2  Troubleshooting Error! Reference source not found.Audio Test  
    2.10 Audio  Test 
    To check if the computer’s Speaker is  defective or malfunctioning, follow the 
    troubleshooting procedures below as instructed. 
     
    Procedure 1  Test Program Check 
    Procedure 2  Connector Check and Replacement Check 
     
    Procedure 1  Test Program Check 
     
    Execute the Audio test available as part of th e maintenance test program.  See Chapter 3 for 
    information on how to perform the test. 
    If an error is detected in the  test, go to Procedure 2.  If no erro r is detected, the Audio itself is 
    normal. 
    Procedure 2  Connector Check and Replacement Check 
     
    The Audio or system board may be disconnect ed or faulty.  Disassemble the computer 
    following the steps described in Chapte r 4 and perform the following checks: 
     
    Check 1 Make sure the Speaker cable has been  firmly connected to the system board. 
     
    Speaker
    System board CPU 
     
     If the cable is loose or off, reconnect  it firmly and return to Procedure 1.  If 
    there is still an error, perform Check 2 . 
     
    Check 2 The Speaker may be faulty.  Repl ace it with a new one following the 
    instructions in Chapter 4.  If th e problem persists, perform Check 3. 
     
    Check 3 The System board may be faulty.  Replace it with a new one following the 
    instructions in Chapter 4.  If the  Audio is still not functioning properly, 
    perform Check 4. 
    Check 4  The memory may be defective. Replace the memory module with a new one  
    following the steps described in Chapte r 4. If the problem persists, perform 
    Check 5.  
     
    Check 5  The CPU may be faulty. Disassemble the computer following the steps 
    described in Chapter 4 and replace the CPU with a new one. 
    2-22  Satellite L300/L305/Satellite Pro L300/EQUIUM L3 00/SATEGO L300     Maintenance Manual  
    						
    							
    2.112  Troubleshooting Cooling Module 
    2.11 Cooling  Module 
    To check if the computer’s cooling module is defective or malfunctioning, follow the 
    troubleshooting procedures below as instructed. 
    Procedure 1 Test Program Check 
    Procedure 2 Connector Check and Replacement Check 
     
    Procedure 1  Test Program Check 
    Execute the Fan On/off test program available as  part of the maintenance test program.  This 
    test program checks the cooling module.  In sert the diagnostics bootable CD in the 
    computers CD, turn on the computer and run th e test.  See Chapter 3 for information on how 
    to perform the test. 
    If any error is detected by the test, go to Procedure 2. 
     
    Procedure 2  Connector Check and Replacement Check 
    The cooling module is connected to the system  board.  If the cooling module malfunctions, 
    there may be a bad connection between the cool ing module and the system board or either 
    might be faulty. 
    Disassemble the computer following the step s described in Chapter 4 and perform the 
    following checks:  
     
    Check 1  Make sure the cooling module has  been firmly connected to the connector 
    on the system board.  Also make sure th at the tape is not stuck to any part 
    of the fan and that the fan is free of foreign matter. 
     
    Cooling module System board
    CPU
     
     
    If the connector is disconnected, connect  it firmly to the system board and 
    return to Procedure 1.  If the tape is stuc k to any part of the fan, stick it back to 
    the specified point.  If a foreign matter  is found in the fan, remove it and then 
    return to Procedure 1.  If there is  still an error, perform Check 2. 
    Check 2  The cooling module may be faulty.   Replace it with a new one following the 
    steps in Chapter 4.  If the cooling mo dule is still not functioning properly, 
    perform Check 3. 
    Check 3  The memory may be defective.  Replace the memory module with a new 
    one following the steps described in Chapter 4. If the problem persists , 
    perform Check 4. 
    Check 4  The CPU may be faulty. Disassemble the computer following the steps  described in Chapter 4 and replace the CPU with a new one.  
    Satellite L300/L305/Satellite Pro L300/EQUIUM L300/SATEGO L300     Maintenance Manual 2-23  
    						
    							
    2  Troubleshooting 2.11  Cooling Module 
    2-24 Satellite L300/L305/Satellite Pro L300/EQUIUM L3 00/SATEGO L300     Maintenance Manual 
      
    						
    							
    3  Diagnostic Programs 
    ii Satellite L300,Satellite Pro L300, EQUIUM L300,SATEGO L300 Main tenance Manual 
    Chapter 3   Contents 
    3.1  General ........................................................................\
    .................................................. 1 
    3.2 Quick Start ........................................................................\
    ............................................ 3 
    3.2.1 Quick Test ........................................................................\
    ....................... 3 
    3.2.2 Customization Test ........................................................................\
    .......... 3 
    3.2.3  Keyboard Layout test ........................................................................\
    ...... 7 
    3.2.4 Audio Play Test ........................................................................\
    ............... 8 
    3.2.5 Audio Record Test ........................................................................\
    ........... 8 
    3.2.6 DMI Read ........................................................................\
    ........................ 8 
    3.2.7 DMI Write ........................................................................\
    ....................... 9 
    3.2.8 System Information ........................................................................\
    ....... 10 
    3.2.9 View Logs ........................................................................\
    ..................... 12 
    3.2.10 Exit to Free DOS ........................................................................\
    .......... 12 
    3.2.11  The Diagnostics Screen Explanation ..................................................... 12 
    3.3 Options ........................................................................\
    ................................................ 16 
    3.3.1  Overview ........................................................................\
    ....................... 16 
    3.3.2 Batch Parameters Configuration ........................................................... 17 
    3.3.3 Item’s Parameters Configuration ........................................................... 19 
    3.3.4 Load Batch Parameters ........................................................................\
    .. 20 
    3.3.5 Save Batch Parameters ........................................................................\
    .. 21 
    3.3.6 LOG Parameters Setting ........................................................................\
     22 
    3.3.7  Specify LOG Viewer ........................................................................\
    ..... 23 
    3.3.8 Display LOG File ........................................................................\
    .......... 23 
    3.3.9 LOG Viewer ........................................................................\
    .................. 24 
    3.3.10 LOG File Sample........................................................................\
    ........... 25 
    3.4 Subtests ........................................................................\
    ............................................... 27 
    3.5 System Test ........................................................................\
    ......................................... 30 
    3.6 Memory Test ........................................................................\
    ....................................... 35 
    3.7 Storage ........................................................................\
    ................................................ 41 
    3.8 Video........................................................................\
    ................................................... 45  
    						
    							
     3  Diagnostic Programs 
    Satellite L300D,Satellite Pro L300, EQUIUM L300,SATEGO L300 Mai ntenance Manual iii 
    3.9 Communication (COMM) ........................................................................\
    .................. 55 
    3.10 Peripheral ........................................................................\
    ............................................ 56 
    3.11 Error Codes and description ........................................................................\
    ................ 58 
    3.12 Quick Test Item List ........................................................................\
    .......................... 63i 
      
    						
    							
    3.1 General 3  Diagnostic Programs 
    Satellite L300D,Satellite Pro L300, EQUIUM L300,SATEGO L300 Mai ntenance Manual 1 
    3.1 General 
    This chapter explains the diagnostic programs which tests and di agnoses the functions of the 
    hardware components of this computer. The diagnostic programs can be classified into two 
    types: OPTION and DIAGNOSTIC TEST. 
    NOTE 1:  This Diagnostic supports Sacramento 10S 
    NOTE 2:  Before running a test, be sure to:   
    1. Check that all the cables are connected securely. 
    2. Exit the application that is cu rrently running and close Windows. 
    The OPTION includes the following functions: 
    … Select All Items 
    … Test All Items 
    … Edit Batch Parameters 
    … Load Batch Parameters 
    … Save Batch Parameters  
    … Log Parameters 
    … Specify Log Viewer 
    … Display Error Log File 
    … DOS Shell 
    … Exit to Free-DOS 
    The DIAGNOSTIC TEST Devices incl ude the following tests:  
    … System Test 
    … Memory Test 
    … Storage Test 
    … Video Test 
    … Communication Test  
    … Peripheral Test  
    … Keyboard Layout Test 
    … Audio Play Test 
    … Audio Record Test 
    … DMI Read 
    … DMI Write 
    … System Information 
    Before running the diagnostic programs, get the following tools prepared: 
    … A Service Diagnostic BOOT CD 
    … A Formatted FLOPPY DISK   
    						
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