Toshiba Satellite 3000 S Manual
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221 If Something Goes WrongIf you need further assistance Send a message electronically with your questions directly to our InTouch Center. A representative will address your situation and contact you. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you call Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before contacting Toshiba: Review the troubleshooting information in your Windows Millennium Edition documentation. If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance. Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777. Contacting Toshiba If you still need help and suspect that the problem is hardware- related, Toshiba offers a variety of resources to help you. 1Start with accessing Toshiba on the Internet using any Internet browser by typing pcsupport.toshiba.com
222 If Something Goes WrongOther Toshiba Internet Web sites 2Next, try one of Toshiba’s online services. The Toshiba Forum can be accessed through CompuServe® by typing: go toshiba. Toshiba voice contact Before calling Toshiba, make sure you have: Your computer’s serial number. The computer and any optional devices related to the problem. Backup copies of your Windows operating system and all other preloaded software on diskettes or CD-ROM. Name and version of the program involved in the problem along with its installation diskettes or CD-ROM. Information about what you were doing when the problem occurred. Exact error messages and when they occurred. For technical support, call the Toshiba InTouch Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 Other Toshiba Internet Web sites toshiba.comWorldwide Toshiba corporate site computers.toshiba.comMarketing and product information in the USA toshiba.caCanada toshiba-Europe.comEurope toshiba.co.jp/index.htmJapan
223 If Something Goes WrongToshibas worldwide offices Toshibas worldwide offices Argentina Acron, S.A. Solís 1525 (1134) Buenos Aires ArgentinaAu s t r a l ia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia Au s t r ia Toshiba Europe GmbH Niederlassung Österreich Landstraßer Hauptstraße 2/259 a - c, A-1030 Wien, AustriaBelgium Toshiba Information Systems Benelux (Belgium) B.V. Excelsiorlaan 40 B-1930 Zaventem Belgium Brazil Semp Toshiba Informática Silveria Rodrigues 52 05047-000 Sao Paulo SP BrazilCanada Toshiba Canada Ltd. 191 McNabb Street Markham, Ontario L3R - 8H2 Canada Central America & Caribbean TechData Latin America 8501 NW 17th Street, #101 Miami, FL 33126 United StatesChile CHS Promark Chile Ltda. J. Joaquin Aguirre Luco 1339 Huechuraba Santiago, Chile Colombia CHS Promark Colombia Ltda. Carrera 129, Nro. 2957 Parque Industrial de Occidente Bodega 30 - Zona Fontibón Santa Fe de Bogotá, ColombiaCzech Republic CHG Toshiba, s.r.o. Hnevkovskeho 65 61700 Brno
224 If Something Goes WrongToshibas worldwide offices Denmark Scribona Danmark A/S Naverland 27 DK2600 Glostrup DenmarkFinland Scribona TPC OY Sinimäentie 14 P.O. Box 83 02630 ESPOO Finland France Toshiba Systèmes (France) S.A. 7, Rue Ampère 92804 Puteaux Cédex FranceGermany Toshiba Europe GmbH Leibnizstraße 2 D-93055 Regensburg Germany Greece Ideal Electronics S.A. 109 Syngrou Avenue 176 71 Kalithea Athens GreeceHungary Technotrade Kft. Öv utca 185 1147 Budapest Hungary Ireland Same as United KingdomItaly Progetto Elettronica 92 s.r.l. Viale Certosa 138, 20156 Milano Italy Japan Toshiba Corporation, PCO-IO 1-1, Shibaura 1-Chome Minato-Ku, Tokyo, 105-8001 JapanLuxembourg Same as Belgium Mexico Toshiba de Mexico Paseo de la Reforma no. 30, 4-Piso Centro 06048 D.F. Mexico City MexicoMorocco C.B.I. 22 Rue de Béthune Casablanca Morocco
225 If Something Goes WrongToshibas worldwide offices The Netherlands Toshiba Information Systems Benelux B.V. Rivium Boulevard 41 2909 LK, Capelle a/d IJssel The NetherlandsNew Zealand Toshiba (New Zealand) Pty. Limited Level 4, 3 Ferncroft Street Grafton Auckland New Zealand Norway Scribona Norge A/S Toshiba PC Service Stalfjaera 20 P.O. Box 51 Kalbakken 0901 OSLO 9 NorwayPapua New Guinea Fujitsu (PNG) Pty. Ltd. P.O. Box 4952 Boroko NCD, Papua New Guinea Poland TECHMEX S.A. ul. Partyzantów 71, 43-316 Bielsko-Biala 01-059 Warszawa PolandPortugal Quinta Grande Assisténcia Técnica Informática, Lda. Av. Moinhos no. 15A Ur. Quinta Grande 2720 Alfragide Portugal Slovakia HTC s.r.o. Kukucinova 26 831 03 Bratislava SlovakiaSlovenia Inea d.o.o. Ljubljanska 80 1230 Domzale Slovenia Spain Toshiba Information Systems (España) S.A. Parque Empresarial San Fernando Edificio Europa, 1a Planta Escalera A 28831 (Madrid) San Fernando de Henares SpainSweden Scribona PC AB Sundbybergsväegen 1 Box 1374 171 27 Solna Sweden
226 If Something Goes WrongToshibas worldwide offices Switzerland Ozalid AG Herostrasse 7 8048 Zürich SwitzerlandUnited Kingdom Toshiba Information Systems (U.K) Ltd. To s h i b a C o u r t Weybridge Business Park Addlestone Road Weybridge KT15 2UL United Kingdom United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United StatesVe n e z u e l a InterPC de Venezuela Esquina Calle 4 y Calle 8 Edificio Tepal - Piso 3 La Urbina Caracas 1073 - Venezuela
227 Appendix A Hot Keys Hot keys are keys that, when pressed in combination with the Fn key, turn system functions on and off. Hot keys have a legend on or above the key indicating the option or feature the key controls. Instant password security Fn + This hot key blanks the display. To resume working, if you have registered a user password, press Enter, type your password and press Enter. If there is no registered password, press Enter. Do not confuse the instant password security feature with: The Windows screen saver feature that merely blanks the display after a specified amount of time (and needs no password to resume operation), or The use of an invalid Display mode hot key (Fn + F5) setting. F1
Hot Keys Sound 228 Sound Fn + This hot key cycles through the different alarm volume levels. The alarm volume options are: Off, Low, Medium, and High. Off is always first. Display modes Fn + This hot key cycles through the power-on display mode options. The display mode options are: Built-in display panel only, Built-in display panel and external monitor simultaneously, External monitor only, Built in display panel and TV (or other external video device) simultaneously, and TV (or other external video device) only. TECHNICAL NOTE: In order to use simultaneous mode, you must set the resolution of the built-in display panel to match the resolution of the external display device. Simultaneous mode works only with external monitors that support 640 X 480 resolution and higher. Keyboard hot keys Fn + This hot key turns the cursor control overlay on and off. Fn + This hot key turns the numeric overlay on and off. Fn + This hot key turns the scroll lock feature on and off. For more information, see “Overlay keys” on page 68. F4 F5 F10 F11 F12
229 Appendix B Power Cable Connectors Your notebook computer features a universal power supply you can use worldwide. This appendix shows the shapes of the typical AC power cable connectors for various parts of the world. USA and Canada UL approved CSA approved United Kingdom BS approved Australia AS approved Europe VDA approved NEMKO approved