Toshiba Satellite 3000 S Manual

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If Something Goes WrongResolving a hardware conflict
WinDVD cannot display the 
selected resolution due to system 
limitations.
The screen size exceeds the 
allowable display limit. There 
are not enough system resources 
to play the DVD at the selected 
setting.Alter the display settings to 
reduce the resolution or number 
of colors.
Update video drivers.
The audio settings are incorrect. 
Please check sound card or 
drivers.
The audio card was found, but 
there is a problem with the audio 
card or drivers. The wrong audio 
driver may be installed in the 
system.Check installation of audio card 
drivers.
An unexpected error has 
occurred.
This error is unclassified. Report 
the problem and any error code 
to your suppliers Technical 
Support.This is usually a rare, 
title-specific problem.
There is a problem with the copy 
protection system within the 
DVD-ROM drive. Playback 
cannot continue.
The DVD-ROM drive failed to 
authenticate (authorize playback 
of) the DVD disc. There may be 
a problem with the DVD-ROM 
drive.Try to play another disc. Contact 
your supplier’s Technical 
Support. Error message and additional 
informationResolution 
						

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If Something Goes WrongResolving a hardware conflict
WinDVD does not support this 
version of the DVD 
specification.Check that this is a DVD-Video 
1.0 disc.
This DVD disc cannot be played 
in this region.
The selected region cannot be 
used due to one of the following:
The Region Code of WinDVD 
and the DVD disc do not match. 
Check the Region Code of 
WinDVD within the About tab 
and use a disc from the 
appropriate region.
The Windows operating system 
is assigned to a region that does 
not match the Region Code of 
WinDVD.Use DVD content from the 
appropriate region. If applicable 
on your system, refer to the Help 
file for how to change the Region 
Code.
Permission to play is denied. 
Please check the Parental 
Control setting.
The Parental Control setting of 
WinDVD is lower than the 
Parental Control level of the 
content being played. Playback 
of the DVD disc is not 
authorized.Change the Parental Control 
level in the DVD Options dialog. 
Note that WinDVD requires a 
password for this change.
WinDVD encountered an error. Report the problem and any error 
code to your suppliers Technical 
Support. Error message and additional 
informationResolution 
						

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If Something Goes WrongResolving a hardware conflict
Sound system problems 
You do not hear any sound from the computer.
Adjust the volume control.
If you are using external headphones or speakers, check that they 
are securely connected to your computer.
The computer emits a loud, high-pitched noise.
This is feedback between the microphone and the speakers. It 
occurs in any sound system when input from a microphone is fed 
to the speakers and the speaker volume is too loud. Adjust the 
volume control.
Changing the settings for the Record Monitor feature in the 
Recording Control Utility (default Off), or the Mute feature in the 
Mixer Utility (default Enabled), may cause feedback. Revert to the 
default settings.
This file appears to contain 
unsupported data.Please refer to the Supported 
Formats section of the WinDVD 
Help file and ensure that this file 
contains valid data.
The drive or disc cannot be 
found.
This may be caused by one of the 
following:
No disc in the DVD-ROM drive.
No DVD-ROM drive.
A disc of an unsupported type in 
the DVD-ROM drive.Check the DVD-ROM drive or 
DVD disc. Ensure the disc is a 
valid type (DVD-Video, Video-
CD, or audio CD). Error message and additional 
informationResolution 
						

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If Something Goes WrongResolving a hardware conflict
PC Card problems 
PC Cards (PCMCIA-compatible) include many types of devices, 
such as a removable hard disk, additional memory, or a pager. 
Most PC Card problems occur during installation and setup of 
new cards. If you’re having trouble getting one or more of these 
devices to work together, several sections in this chapter may 
apply.
Resource conflicts can cause problems when using PC Cards. See 
“Resolving a hardware conflict” on page 194.
Card Information Structure
When you insert a PC Card into a slot, the computer attempts to 
determine the type of card and the resources it requires by reading 
its Card Information Structure (CIS). Sometimes the CIS contains 
enough information for you to use the card immediately. 
Other cards must be set up before you can use them. Use the 
Windows
® Millennium Edition PC Card (PCMCIA) Wizard to set 
up the card. Refer to your Microsoft documentation for more 
information, or refer to the documentation that came with the PC 
Card.
Some card manufacturers use special software called enablers to 
support their cards. Enablers result in nonstandard configurations 
that can cause problems when installing the PC Card.
If your system does not have built-in drivers for your PC Card and 
the card did not come with a Windows
® Millennium Edition 
driver, it may not work under Windows Millennium Edition. 
Contact the manufacturer of the PC Card for information about 
using the card under the Windows
® Millennium Edition operating 
system.
PC Card checklist

Make sure the card is inserted properly into the slot. 
						

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If Something Goes WrongResolving a hardware conflict
See “Using PC Cards” on page 159 for how to insert PC 
Cards.

Make sure all cables are securely connected.

Make sure the computer is loading only one version of Card 
and Socket Services.

Occasionally a defective PC Card slips through quality 
control. If another PCMCIA-equipped computer is available, 
try the card in that machine. If the card malfunctions again, it 
may be defective.
Resolving PC Card problems
Here are some common problems and their solutions:
The slots appear to be dead. PC Cards that used to work no 
longer work.
Check the PC Card status:
1Click the My Computer icon with the secondary button, then 
click Properties.
The System Properties dialog box appears.
2Click the Device Manager tab.
3Double-click the device listed as your PC Card.
The operating system displays your PC Card’s Properties 
dialog box, which contains information about your PC Card 
configuration and status.
The computer stops working (hangs) when you insert a PC 
Card.
The problem may be caused by an I/O (input/output) conflict 
between the PCMCIA socket and another device in the system. 
Use Device Manager to make sure each device has its own I/O 
base address. See “Fixing a problem with Device Manager” on 
page 196 for more information. 
						

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If Something Goes WrongResolving a hardware conflict
Since all PC Cards share the same socket, each card is not required 
to have its own address.
Hot swapping (removing one PC Card and inserting another 
without turning the computer off) fails.
Follow this procedure before you remove a PC Card:
1Click the PC Card icon on the taskbar.
2Click Stop xxxx, where xxxx is the identifier for your PC 
Card.
Windows Millennium Edition displays a message that you 
may safely remove the card.
3Remove the card from the slot.
The system does not recognize your PC Card or PCMCIA 
socket controller.
This problem may be caused by a low battery. Charge the battery 
fully:
1Make sure the computer is not in Standby mode. For more 
information, see “Using Standby” on page 88.
2Turn off the computer.
3Connect the AC adapter and power cable.
4Keep the computer plugged in for about three hours with the 
power turned off.
The problem may also be caused by a conflict with any additional 
memory in your system.
Removing a malfunctioning card and reinstalling it can correct 
many problems. For more information, see “Using PC Cards” on 
page 159. 
A PC Card error occurs.
Reinsert the card to make sure it is properly connected. 
						

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If Something Goes WrongResolving a hardware conflict
If the card is attached to an external device, check that the 
connection is secure.
Refer to the card’s documentation, which should contain a 
troubleshooting section.
Printer problems 
This section lists some of the most common printer problems:
The printer will not print.
Check that the printer is connected to a working power outlet, 
turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will not 
start printing when there are just two or three sheets of paper left in 
the tray.
Make sure the printer cable is firmly attached to the computer and 
the printer.
If your printer is ECP- or IEEE 1284-compliant, make sure you 
have an IEEE 1284 printer cable.
Run the printer’s self-test to check for any problem with the printer 
itself.
Make sure you installed the proper printer drivers, as shown in 
“Setting up a printer” on page 58.
You may have connected the printer while the computer is on. 
Disable Standby mode, turn off the computer, and turn off the 
printer. Turn the printer back on, make sure it is on line, then turn 
the computer back on.
Try printing another file. For example, you could create and 
attempt to print a short test file using Notepad. If a Notepad file 
prints correctly, the problem may be in your original file.
Contact your network administrator if the printer is on your office 
network. 
						

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If Something Goes WrongDevelop good computing habits
The printer will not print what you see on the screen.
Many programs display information on the screen differently from 
the way they print it. See if your program has a print preview 
mode. This mode lets you see your work exactly as it will print. 
Contact the software manufacturer for more information.
Modem problems 
This section lists common modem problems:
The modem will not receive or transmit properly.
Make sure the cable from the modem to the telephone line is 
firmly connected to the computer’s modem port and the telephone 
line jack.
Check the serial port settings to make sure the hardware and 
software are referring to the same COM port (look in Device 
Manager under Modems for the built-in modem).
Check the communications parameters (baud rate, parity, data 
length and stop bits) specified in the communications program. It 
should be set up to transmit at 300, 1200, 2400, 4800, 9600, 
14400, 28800, 33600 bps (bits per second) or higher. Refer to the 
program’s documentation and the modem manual for information 
on how to change these settings.
The modem is on, set up properly and still will not transmit 
or receive data.
Make sure the line has a dial tone. Connect a telephone handset to 
the line to check this.
The other system may be busy or off line. Try making a test 
transmission to someone else.
Develop good computing habits
Make sure you are prepared. 
						

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If Something Goes WrongDevelop good computing habits
Save your work frequently.
You can never predict when your computer will lock, forcing you 
to close a program and lose unsaved changes. Many software 
programs build in an automatic backup, but you should not rely 
solely on this feature. Save your work! See “Computing tips” on 
page 65 for instructions.
On a regular basis, back up the information stored on your 
hard disk.
Here are some ways you can do this:

Copy files to diskette in with the operating system, following 
the steps in “Saving your work” on page 70.

Connect a tape drive to the system and use specialized 
software to copy everything on the hard disk to a tape.
Some people use a combination of these methods, backing up all 
files to tape weekly and copying critical files to diskette on a daily 
basis.
If you have installed your own programs, you should back up 
these programs as well as your data files. If something goes wrong 
that requires you to reformat your hard disk and start again, 
reloading all your programs and data files from a backup source 
will save time.
Read the user’s guides.
It’s very difficult to provide a fail-safe set of steps you can follow 
every time you experience a problem with the computer. Your 
ability to solve problems will improve as you learn about how the 
computer and its software work together.
Get familiar with all the user’s guides provided with your 
computer, as well as the manuals that come with the programs and 
devices you purchase.
Your local computer store or book store sells a variety of self-help 
books you can use to supplement the information in the manuals. 
						

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If Something Goes WrongUsing VirtualTech
Using VirtualTech 
VirtualTech is a suite of innovative support resources and tools 
installed on your computer. VirtualTech will make your 
computing experience easier and more fulfilling by assisting you 
when you have questions, run into problems, or need help with 
your computer or programs. 
To access VirtualTech, double-click the VirtualTech icon located 
on your computer’s desktop.
Here is a summary of the kinds of resources and tools VirtualTech 
has to offer: 

A library of solutions to common computer problems. These 
are arranged in easy to navigate topics like software, hardware 
and the Internet.

A set of powerful support tools that can: 

Retrieve hardware and software details whenever you 
need system configuration information. 

Provide a real time view of your machine’s condition and 
running applications.VirtualTech can take up to 10 
“snapshots” of your applications to ensure you can 
restore your configuration and replace or repair damaged 
files. 

Check and inform you of any updates whenever you go 
online. To load an update, click yes. 

Run a detailed system report that harvests and compiles 
your system’s hardware and software information. 
This report is also accessible to Toshiba’s InTouch Center 
technicians to reference when you place a call or send a 
question electronically.

Direct you to Ask IRIS OnlineTM, Toshiba’s instant 
response information service where you can ask 
questions and receive answers.