Toshiba Satellite 3000 S Manual

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Nothing happens when you press the keys on the external 
keyboard.
The computer may not recognize your USB keyboard. Removing 
the USB cable and reinserting it into the computer should make 
the computer recognize the keyboard.
The keyboard locks and the computer will not restart.
Make sure the power is on and press the reset button.
AccuPoint II problems
Some of the keyboard problems already listed may affect the 
AccuPoint II. In addition:
Your finger slides off the AccuPoint II easily.
If the AccuPoint II cap is oily, remove the cap and clean it with a 
cotton swab dipped in rubbing alcohol.
To remove the cap:
1Firmly grasp the cap and pull it straight up. 
Removing the AccuPoint II cap  
						

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2After cleaning the cap, position it on the peg and press it into 
place.
NOTE: The peg is square, so be careful to align the cap’s 
hole with the peg. 
Display problems 
Here are some typical display problems and their solutions:
The display is blank.
Display Auto Off may have gone into effect. Press any key to 
activate the screen.
You may have activated the instant password feature by pressing 
FnandF1 simultaneously. If you have registered a password, press 
Enter, type the password and press Enter. If no password is 
registered, press 
Enter. The screen reactivates and allows you to 
continue working.
If you are using the built-in screen, make sure the display priority 
is not set for an external monitor. To do this, press 
Fn and F5 
simultaneously (once). If this does not correct the problem, press 
Fn and F5 simultaneously again to return the display priority to its 
previous setting.
If you are using an external monitor:

Check that the monitor is turned on.

Check that the monitor’s power cable is firmly plugged into a 
working power outlet.

Check that the cable connecting the external monitor to the 
computer is firmly attached.

Try adjusting the contrast and brightness controls on the 
external monitor. 
						

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Press Fn and F5 simultaneously to make sure the display 
priority is not set for the built-in screen.
The screen does not look right.
You can change the display settings by clicking a blank area of the 
desktop with the AccuPoint II secondary button, then clicking 
Properties. This opens the Display Properties dialog box. The 
Appearance tab of this dialog box allows you to choose the colors 
for the screen. The Settings tab allows you to choose the screen 
resolution.
The built-in screen flickers.
Some flickering is a normal result of the way the screen produces 
colors. To reduce the amount of flickering, try using fewer colors.
To change the number of colors displayed:
1Point at the desktop and click with the secondary button.
2Click Properties, and then Settings.
3Change the Colors option and click OK.
For more information, see Windows
® Help.
A message tells you that there is a problem with your display 
settings and that the adapter type is incorrect or the current 
settings do not work with your hardware.
Reduce the size of the color palette to one that is supported by the 
computer’s internal display.
To change the display properties:
1Point at the desktop and click with the secondary button.
2Click Properties, and then Settings.
3Change the Colors option and click OK. 
						

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The display mode is set to Simultaneous and the external 
display device does not work.
Make sure the external monitor is capable of displaying at 
resolutions of 800 x 600 or higher. Devices that do not support this 
resolution will only work in Internal/External mode.
Disk drive problems 
Problems with the hard disk or with a diskette drive usually show 
up as an inability to access the disk or as sector errors. Sometimes 
a disk problem may cause one or more files to appear to have 
garbage in them. Typical disk problems are:
You are having trouble accessing a disk, or one or more files 
appear to be missing.
Make sure you are identifying the drive by its correct name 
(D:orC:).
Run ScanDisk, which analyzes the directories, files and File 
Allocation Table (FAT) on the disk and repairs any damage it 
finds. 
To run ScanDisk:
1Click Start, point to Programs, Accessories, System Tools, 
and click ScanDisk.
2Click the drive you want to test.
3Select the type of test you want to use.
A thorough test is more complete but takes much more time 
than a standard test.
4Click Start.
ScanDisk tests the disk. 
						

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Your hard disk seems very slow.
If you have been using your computer for some time, your files 
may have become fragmented. Run Disk Defragmenter. To do 
this, click Start, point to Programs, Accessories, System Tools, 
and click Disk Defragmenter.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery 
procedures. Many software packages automatically create backup 
files.
You may also be able to recover lost data using utility software, 
which is available from your dealer.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does not 
run properly, refer to its documentation and check that the 
hardware configuration meets its needs.
A diskette will not go into the diskette drive.
You may already have a diskette in the drive. Make sure the drive 
is empty.
You may be inserting the diskette incorrectly. Hold the diskette 
with the hub side facing down, and insert it so that the metal head 
window cover goes into the drive first.
The metal cover or a loose label may be obstructing the path into 
the drive. Carefully inspect the diskette. If the metal cover is loose, 
replace the diskette. If the label is loose, replace the label and try 
inserting the diskette again.
The computer displays the Non-system disk or disk error message.
If you are starting the computer from the hard disk, make sure 
there is no diskette in the diskette drive. 
						

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If you are starting the computer from a diskette, the diskette in the 
drive does not have the files necessary to start the computer. 
Replace it with a bootable diskette.
The drive cannot read a diskette.
Try another diskette. If you can access the second diskette, the first 
diskette (not the drive) is probably causing the problem. Run 
ScanDisk on the faulty diskette (for instructions, see “Disk drive 
problems” on page 204).
CD-ROM or DVD-ROM drive problems
You cannot access a disc in the drive.
Make sure the drive tray has closed properly. Press gently until it 
clicks into place.
Open the drive tray and remove the disc. Make sure the drive tray 
is clean. Any dirt or foreign object can interfere with the laser 
beam.
Examine the disc to see whether it is dirty. If necessary, wipe it 
with a clean cloth dipped in water or a neutral cleaner.
Replace the disc in the tray. Make sure it is lying flat, label side 
uppermost. Press the disc down until it locks on the spindle. Close 
the drive tray carefully, making sure it has shut completely.
You press the disc eject button, but the drive tray does not 
slide out.
Make sure the computer is connected to a power source and turned 
on. The DVD-ROM drive eject mechanism requires power to 
operate.
To remove a disc without turning on the computer, use a narrow 
object, such as a straightened paper clip, to press the manual eject 
button. This button is in the small hole next to the disc eject button 
on the right side of the computer. 
						

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If Something Goes WrongResolving a hardware conflict
Some discs run correctly, but others do not.
If the problem is with an application CD-ROM, refer to the 
software’s documentation and check that the hardware 
configuration meets the program’s needs.
The color of the materials used to make the disc can affect its 
reliability. Silver-colored CD-ROMs are the most reliable, 
followed by gold-colored CD-ROM. Green-colored CD-ROMs 
are the least reliable.
WinDVD problems: General issues
WinDVD has been configured to provide optimum performance 
and quality based upon your system’s available resources. 
Changes made to the system or its configuration may impact the 
playback performance of the WinDVD player.
WinDVD controls are disabled.
Controls may be grayed out by commands on the DVD. For 
example, it is common for DVD movie titles to disable fast-
forward and rewind during the legal notices at the beginning of a 
movie.
Playback performance is poor.
The use of DMA dramatically increases the DVD playback 
performance of your system.
To make sure DMA is turned on and to check its settings:
1Open the Start menu, point to Settings, then click Control 
Panel.
2Double-click the System icon, then select the Device 
Manager tab.
3Open the CD-ROM device folder, select your DVD-ROM 
device driver, then click Properties. 
						

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4Select the Settings tab, click the DMA check box, then click 
OK.
The system must be restarted for this setting to take effect.
The Root or Title menu does not open.
Most DVD titles have one or both of the “Root” and “Title” 
menus. If one menu button appears to do nothing, try the other 
menu button.
WinDVD performance decreases after making a system 
change.
DVD playback performance is dependent upon several system 
resources. Changes to these system resources caused, for example, 
by installing a new graphics or audio card may impact 
performance. Some software changes may also impact playback 
performance (for example, downloading new drivers from the 
We b ) .  
Before installing a new hardware or software component on your 
system, check for any potential conflicts between its resource 
requirements and your current system configuration. Also, if you 
change your Operating System, check with your PC manufacturer 
or your graphics card vendor to ensure that you have the 
appropriate drivers for both your hardware (for example, the 
graphics card) and software (drivers must support the Operating 
System and DVD with WinDVD).
Slow playback performance.
DVD playback is a resource intensive application. Other 
applications and/or changes to your system hardware, software or 
configuration can impact playback performance. If playback is 
slower than normal, try:
1Closing any other open applications to improve the 
performance of the DVD playback. 
2Ensuring DMA is turned on. (See “Playback performance is 
poor.” on page 207.) 
						

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If Something Goes WrongResolving a hardware conflict
3If you have installed new hardware (such as a new graphics 
card or audio card), ensure the component’s drivers support 
Microsoft
® DirectX® 5.2b or higher and WinDVD. Contact 
the manufacturer of the component.
4Verifying that your display driver resolution, color depth and 
refresh rate are optimal for DVD playback. (Some systems do 
not support video overlays if these parameters are not 
optimal.) Try lowering these settings to improve performance.
WinDVD problems: Content issues
Movies exhibit poor performance of “Directors 
Commentary” or other similar optional content versions.
Some movies may exhibit poor performance of these features. In 
particular, the video portion of the movie may become jerky or 
show pauses. The normal version of the movie will not show this 
problem.
WinDVD will not function properly with “debug” software 
installed.
The WinDVD application will not function properly if it detects 
that debug software is present on the system. Remove the debug 
software to restore functionality of WinDVD.
Minimum system requirements
WinDVD performs best when these recommended components 
are present in your system:

Sound card (with 48 KHz sampling rate support) 

DirectX® Foundation 6.0 or higher (Source: Microsoft) 

DirectShow® 6.0 (Source: Microsoft) 

DVD-ROM drive with DMA enabled (only available with 
Microsoft OSR 2.1 or above with PIXX 4.0 and USB support 
added)  
						

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WinDVD software 
WinDVD: Error messages
This table offers descriptions and resolutions for error messages 
that may appear when using WinDVD. 
Error message and additional 
informationResolution
The disc in the DVD-ROM drive 
is not a valid disc type.
Valid disc types are DVD-Video, 
Video CD, and audio CD.Ensure the disc is a valid disc 
type.
If the disc works in other players, 
try using a disc cleaner.
The disc may require features 
that are not supported by 
WinDVD.
Microsoft
® DirectShow® 
components are missing.
Microsoft
® DirectShow® is not 
installed properly on the system.Reinstall Microsoft
®
 
DirectShow® version 6.0 or 
higher (available from the 
Microsoft Web site).
No audio subsystem could be 
found for playback.
There is a problem with the 
audio card or audio component 
within the system. The problem 
may be one of the following:
The audio card is faulty.
There is a problem with the 
audio driver.Check installation of the sound 
card drivers.