Toshiba Satellite 1410 1415 Manual

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Chapter 8
If Something Goes 
Wrong
Some problems you may encounter when using your 
notebook computer are relatively easy to identify and solve. 
Others may require help from your dealer, your network 
administrator or the manufacturer of a software program. 
This chapter aims to help you solve many problems by 
yourself. It covers the problems you are most likely to 
encounter. If all else fails, contact Toshiba. You will find 
information on Toshiba’s support services at the...

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If Something Goes Wrong
Problems that are easy to fix
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To close a program that has stopped responding:
1Press 
Ctrl, Alt, and Del simultaneously (once).
2Click the Applications tab.
If a program has stopped responding, the words “not 
responding” appear beside its name in the list.
3Select the program you want to close, then click End 
Ta s k.
Closing the failed program should allow you to continue 
working. If it does not, continue with step 4.
4Close the remaining programs...

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If Something Goes Wrong
Problems when you turn on the computer
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6Save the file and refer to it when you contact the software 
manufacturer.
Problems when you turn on the computer 
These problems may occur when you turn on the power.
The computer will not start.
Make sure you attached the AC adapter and power cable 
properly or installed a charged battery.
Press and hold down the power button until the on/off light 
changes to green.
If you are using the AC adapter, check that...

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If Something Goes Wrong
The Windows ® operating system is not working
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diskette drive, press the left or right arrow key and choose 
your boot-up device.
HINT: Press F12 as you power on the computer to access the
menu.
The computer displays the WARNING RESUME FAILURE 
message.
The computer was placed in Standby mode and the battery 
has discharged. Data stored in the computer’s memory has 
been lost. 
To charge the RTC battery, leave the computer plugged into a 
live wall...

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If Something Goes Wrong
The Windows ® operating system is not working
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❖The screen does not look right.
Unless a hardware device has failed, problems usually occur 
when you change the system in some way such as installing a 
new program or adding a device.
If you experience any of these problems, use the options in 
the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may have to 
change your system’s...

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If Something Goes Wrong
The Windows ® operating system is not working
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❖Return to OS Choices (menu)
See your Windows
® documentation for further explanation.
TECHNICAL NOTE: If your computer is connected to a network, 
the Startup menu may display different versions of Safe mode.
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can surf 
the Internet. They include: modem speed, time of day (when 
everyone else is...

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If Something Goes Wrong
Resolving a hardware conflict
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The Help and Support Center window appears.
2Then do one or both of the following:
❖In the search field, type in the topic of the problem with 
which you need help and follow the on-screen 
instructions.
❖Click a problem you would like help with from the 
listings and follow the on-screen instructions.
You can connect to Support Online by clicking Support from 
the menu.
 
Resolving a hardware conflict
If you receive an...

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If Something Goes Wrong
Resolving a hardware conflict
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you add each device, test it to make sure it and all previously 
connected devices work.
The device most recently connected to the system is the one 
most likely to be causing a hardware conflict.
Resolving hardware conflicts on your own 
Computer components need resources to accomplish a task. 
A device, such as a disk drive or a modem, needs a channel to 
the computer’s Central Processing Unit (CPU). It also needs a...

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If Something Goes Wrong
Resolving a hardware conflict
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Resolving conflicts
There are three things you can do to resolve hardware 
conflicts:
❖Disable the device.
For an older device, remove it from the computer.
❖Disable another system component and use its resources 
for the new device, see “Fixing a problem with Device 
Manager” on page 209.
❖Reconfigure the device so that its requirements do not 
conflict. Refer to the device’s documentation for 
instructions about changing...

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If Something Goes Wrong
Resolving a hardware conflict
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6Click the icon.
You are given the option of disabling the device. 
7Click yes or no, whichever is appropriate.
Checking device properties
Device Manager provides a way to view the properties of a 
device. Properties include the name of the manufacturer, the 
type of device, the drivers installed, and the system resources 
assigned to the device. 
To check a device’s properties:
1Click Start, Control Panel, Performance and...