Toshiba B Ex4 User Guide

							7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 
7.1 Media 
 
E7- 2 
B-EX4T-TS12-QM-R [Unit: mm] 
Cut mode 
Rotary cutter  Label dispensing mode 
Item Batch mode  Strip mode 
Head-up disabled  Head-up enabled Disc cutter 
Label  10.0 – 1500.0 25.4 – 256.0 3”/s.: 94.0 - 1500.0 
5”/s.: 102.0 – 1500.0 
8”/s.: 113.0 – 1500.0 38.0 – 1500.0 
25.4 – 1500.0 c Media pitch 
Tag  10.0 – 1500.0 ---- 3”/s., 5”/s.: 30.0 – 1500.0 
8”/s.: 38.0 – 1494.0 25.4 – 1500.0 
d Label length  6.0 – 1498.0  23.4 – 1498.0 3”/s.: 81.0 – 1494.0
5”/s.: 89.0 – 1494.0
8”/s.: 100.0 – 1494.0 25.0 – 1494.0 
23.4 – 1494.0 
e Tag/Backing paper width  30.0 – 120.0  50.0 – 120.0  30.0 – 120.0  
f Label width   27.0 – 117.0 
g Gap length  2.0 – 20.0  6.0 – 20.0 
h Black mark length (Tag paper)  2.0 – 10.0 
i Max. effective print width  104.0 ±0.2 
Label   6.0 – 1496.0  21.4 – 252.0 3”/s.:79.0 - 1492.0 
5”/s.: 87.0 – 1492.0
8”/s.: 98.0 – 1492.023.0 – 1492.0 
21.4 – 1492.0 j Effective print length 
Tag  8.0 – 1498.0  ---- 3”/s., 5”/s.: 28.0 – 1498.0 
8”/s.: 36.0 – 1498.0 21.40 – 1498.0 
k Print speed up/slow down area  1.0 (Slow down shall be 1.5 when the print speed is 14 ips.) 
Label  0.08 – 0.17 Thickness 
Tag  0.08 – 0.263 (30 to 50 mm width) 
Maximum effective length for on the fly issue  749.0 
Maximum outer roll diameter Ø200 (Ø180 when using the built-in Rewinder) 
Roll direction Inside (standard) 
Inner core diameter Ø76.2±0.3 
 
 
 
 
 
 
 
 
 
 
 
NOTES: 
1.  To ensure print quality and print head life use only TOSHIBA TEC specified media. 
2.  When the Rotary Cutter is used, the minimum label length differs depending on the print speed.  
  *  When issuing a label at 3”/sec., label length shall be 91.0 mm – (Gap length/2) or longer. 
  *  When issuing a label at 5”/sec., label length shall be 99.0 mm – (Gap length/2) or longer. 
  *  When issuing a label at 6”/sec., label length shall be 103.0 mm – (Gap length/2) or longer. 
  *  When issuing a label at 8”/sec., label length shall be 110.0 mm – (Gap length/2) or longer. 
3.  When the Disc cutter is used, the minimum label length shall be 18.0 mm – (Gap length/2) or longer. 
4:  When using the Rotary Cutter, be sure to install the Ribbon Saving Module (B-EX904-R-QM-R) to perform head-
up and cut.  Failure to do this may cause a paper jam or ribbon error.   
5:  The Rotary Cutter and the Strip Module do not support the print speed of 10”/sec. or faster. 
6.  When you use tag paper which is narrower than 50 mm, turn the Head Lever to LABEL position.   
7.  The ratio of a label length to a gap length must be a minimum of 3 to 1 (3:1). 
8.  When using a label stock in cut mode, be sure to cut the gaps.  Cutting labels will cause the glue to stick to the 
cutter, which may affect the cutter performance and shorten the cutter life.  
						

							7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 
7.1 Media 
 
E7- 3 
7.1.2  Detection Area of the Transmissive Sensor 
The Transmissive Sensor is movable from the centre to the left edge of media.   
The Transmissive Sensor detects a gap between labels, as illustrated below. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Sensor position Area to be detected. Centre of media 
Print side  
Min. 12 mm
Label
Gap
LabelMin. 2.0 mm
(Min. 6.0 mm when using
the  cutter module.)
Sensor is movable 
within this range.
Media feed direction 
Sensor position 
Centre of media 
Min. 12 mmMedia feed direction 
Min. 2.0 mm
Sensor is movable 
within this range.
Square holes 
(Round holes are not acceptable.)
Print side 
NOTE: 
Round holes are not acceptable.   
						

							7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 
7.1 Media 
 
E7- 4 
7.1.3  Detection Area of the Reflective Sensor 
The Reflective Sensor is movable from the centre to the left edge of media. 
The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm. 
The Reflective Sensor should be aligned with the centre of the Black Mark.   
Rectangular holes can substitute the black marks, on the condition that nothing is printed on the back side. 
 
 
 
 
 
 
7.1.4  Effective Print Area 
The figure below illustrates the relation between the head effective print width and media width. 
 
 
 
 
 
 
 
The figure below shows the effective print area on the media.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Sensor should be positioned at 
the centre of the black mark. Centre of media 
Min. 12 mm
Media feed direction 
Min. 2.0 mm
Sensor is movable 
within this range.
4 mm 
120 mm (Max. media width) 104 mm
±0.2  
(Head Effective Print Range) 
Out of print rangeOut of print range 
4 mm
NOTES: 
1.  Be sure not to print on the 1.5-mm wide area from the media edges (shaded area in the above figure).  
Printing on this area may cause ribbon wrinkles, resulting in a poor print quality of the guaranteed print 
area. 
2.  The centre of media is positioned at the centre of the Print Head. 
3.  Print quality in the 3-mm area from the print head stop position (including 1.5-mm non-printable area for 
print speed slow down) is not guaranteed. 
 
Detecting the black 
marks on the back. 
Start line
Area to be detected.
Area to be detected. 
Media feed direction 
1.5 mm from the
left edge of media
Media width  
(backing paper width is not included.)
Media height 
10 – 1500 mm 
1.5 mm from the 
right edge of media 
1mm 1mm
Guaranteed print area 
						

							7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 
7.1 Media 
 
E7- 5 
7.1.5 RFID Tags 
Available RFID tag types are different depending on the RFID modules, as follows: 
 
„ B-EX700-RFID-U2-US-R and B-EX700-RFID-U2-EU-R 
• EPC UHF Gen2 
• ISO-18000-6C 
 
 
„ B-EX700-RFID-H1-QM-R 
• TAGSYS C210 
• TAGSYS C220 
• TAGSYS C240 
• TAGSYS C320 (Only when the TAGSYS S003 module is used.) 
• I-Code 
• Tag-it 
• ISO15693 
 
 
Cautions for using RFID Tags 
(1) Lift-up of Print Head 
An RFID tag chip or the print head may be damaged when the print head passes over the chip. 
This can be prevented by using the ribbon saving module (optional for the B-EX4T).  The print head is lifted by 
the ribbon saving module when it passes over the chip to prevent it from touching the chip. 
The print head is lifted by approximately 1 mm from the platen. 
 
(2) Storage of RFID Supplies 
Do not store RFID tags close to printers, or their communication performance may not be as specified when they 
are used. 
 
(3) Roll-type RFID Supplies 
When RFID supplies are to be rolled, roll hardness must be concerned. 
Although it depends on the type of glue, tag, and backing paper, RFID-tag embedded labels tend to stay rolled.  
Especially, when they are wound outside, a paper jam error may occur.  Unless otherwise specified, it is 
recommended that the RFID-tag embedded labels be wound inside. 
 
(4) Sensor 
When the transmissive sensor or reflective sensor is enabled, transmittance or reflectivity of a label or tag may 
vary at an RFID-tag embedded area depending on the pattern of an antenna or other factors.  In such cases, a 
manual threshold setting is required.  For details, refer to Section 2.10 Threshold Setting.  
 
(5) Cutter 
When an RFID label or tag is used in cut issue mode, care must be taken not to cut an antenna of the RFID tag or 
an IC chip in order not to damage the cutter. 
 
(6) Static Electricity 
When printing is performed in a place where humidity is low or under some specific conditions, writing data on 
an RFID tag may fail due to static electricity generated by a label or a ribbon. 
  
						

							7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 
7.1 Media 
 
E7- 6 
(7) Printing on Bump (Chip/Antenna) Area 
Embedding an RFID tag in labels creates bumps on the label surface, causing incomplete printing. 
Uneven printing or incomplete printing can occur easily, especially within 5 mm back and forth, and right and 
left sides of the RFID-tag embedded area, as shown in the figure below. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(8) Ambient Temperature 
As low temperature deteriorates wireless performance, writing data on an RFID tag may fail under such 
conditions. 
 
(9) Head-up Reverse Feed 
When an RFID label is used, a reverse feed may be required before an issue depending on the location of an 
RFID tag in the label. 
A printer without the ribbon saving module may not be able to perform a reverse feed properly because the print 
head may be caught by an edge of the label.  For this reason, the ribbon saving module must be installed in the 
printer when media, which requires a reverse feed before an issue, is used. 
 
(10) Strip Issue 
Stripping performance in strip issue mode depends on the type of glue, tag, and backing paper.  For some RFID 
supplies used, a strip issue may not be performed properly. 
 
(11) Caution for Minimum Label Pitch Length 
When media, of which label pitch length is short, is used, data may be written on an RFID tag next to the target 
RFID tag.   
As the location, where data is to be written, differs among RFID tag types, a check must be performed to make 
sure that the data is written on the target RFID tags.  The B-EX RFID Analyze Tool can be used for this purpose.  
For details, please contact the nearest TOSHIBA TEC support representative.  
 
(12) Defective RFID Supply 
RFID supplies may include defective RFID tags at the time of shipment from the maker.  The defect rate differs 
depending on tag types, method of converting to supplies, etc.   
The RFID supply manufacturer should provide a way to identify defective tags by printing a mark on them or any 
other methods.   
Or, defective tags should be rejected in the production process.  
The end users must be notified on how to identify a defective tag from a good one. 
 
Poor printing may occur in
this area due to a bump. 
5 mm5 mmMedia feed
direction
Poor printing may occur in
this area due to a bump. 
RFID-tag
Embedded 
area 
NOTE: The degree of poor printing quality differs depending on height of a chip/antenna used.  
						

							
7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 7.2 Ribbon 
 
E7- 7 
7.2 Ribbon 
Please make sure that the ribbon being used is approved  by TOSHIBA TEC.  The warranty does not apply to any 
problem caused by using non-approved ribbons. 
For information regarding TOSHIBA TEC appr oved ribbon, please contact a TOSHIBA TEC service 
representative.  
Type Spool type 
Width  41 – 112 mm  Recommended width is 41, 50, 68, 84, and 112 mm. 
Length 600 m 
Outside Diameter φ90 mm (max.) 
 
The table below shows the correlation between ribbon widt h and media width (backing paper is not included.) 
Ribbon width  Media width  Ribbon width  Media width 
41 mm  30 – 36 mm  84 mm  63 – 79 mm 
50 mm  36 – 45 mm  112 mm  79 – 120 mm 
68 mm  45 – 63 mm     
   
 
  
 
 
 
 
 
7.3  Recommended Media and Ribbon Types 
Media type  Description 
Vellum paper and labels  General  use for low cost applications. 
Coated paper Matt coated paper 
General use including applications that  require small letters and/or symbols.
Glossy coated paper 
Used where a high-grade finish is required 
Plastic films  Synthetic film (Polypropylene, etc.)  
This water-proof and solvent-resistant material has high physical strength 
and low-temperature resistance, but poor heat resistance (dependant upon 
material).  This material can be used for labels stuck to recyclable 
containers, so it can be recycled in the same process.  
PET film  This water-proof and solvent-resistant material has high physical strength, 
and low-temperature resistance as well as h eat resistance.  This material is 
used for many applications, especially where high durability is required.  
Mode/serial plate labels, caution labels, etc.  
Polyimide  This material gives the best perform ance on heat resistance (greater than 
PET film).  It is often used for PCB labels as it can withstand passage 
through a solder bath. 
 
NOTES: 
1.  To ensure print quality and print head  life use only TOSHIBA TEC specified ribbons. 
2.  To avoid ribbon wrinkles use a ribbon that is wider than the media by 5 \
mm or more.  However, too much  difference in width between the two may cause wrinkles.  
3.  When using a 120 mm wide media, be sure to use a 112 mm wide ribbon.  Use of other ribbons may cause  ribbon wrinkles.   
						

							7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 
7.4 Care/Handling of Media and Ribbon 
E7- 8 
7.3  Recommended Media and Ribbon Types (Cont.) 
Ribbon type  Description 
Smear-less ribbon (Wax resin ribbon)  Good match for coated paper.  The printed image will resist water and 
light rubbing.  
Scratch and solvent resistance ribbon Very good match for plastic films (synthetic paper, PET, polyimide, 
etc.) 
Scratch and solvent resistance 
Heat resistance with PET and polyimide. 
 
Combination of Media and Ribbon 
Media type 
Ribbon type Vellum paper and label  Coated paper  Plastic films 
Smear-less ribbon (wax-
resin ribbon)  {  
Scratch/solvent 
resistance ribbon    { 
{: Good match 
 
7.4  Care/Handling of Media and Ribbon
 
 
 
  
 
 
 
 
 
•  Do not store the media or ribbon for longer than the manufacturer’s recommended shelf life.  
•  Store media rolls on the flat end.  Do not store them on the curved sides as this might flatten that side 
causing erratic media advance and poor print quality.   
•  Store the media in plastic bags and always reseal after opening.  Unprotected media can get dirty and the 
extra abrasion from the dust and dirt particles will shorten the print head life.  
•  Store the media and ribbon in a cool, dry place.  Avoid areas where they would be exposed to direct sunlight, 
high temperature, high humidity, dust or gas. 
•  The thermal paper used for direct thermal printing must not have specifications which exceed Na
+ 800 ppm, 
K+ 250 ppm and Cl- 500 ppm. 
•  Some ink used on pre-printed media may contain ingredients which shorten the print head’s product life.  Do 
not use labels pre-printed with ink which contain hard substances such as carbonic calcium (CaCO
3) and 
kaolin (Al
2O3, 2SiO2, 2H2O). 
 
For further information, please contact your local distributor or your media and ribbon manufacturers.  
 
 
 
CAUTION!
Be sure to carefully review and understand the Supply Manual.  Use only media and ribbons that meet 
specified requirements.  Use of non-specified media and ribbons may shorten the head life and result 
in problems with bar code readability or print quality.  All media and ribbons should be handled with 
care to avoid any damage to the media, ribbons or printer.  Read the guidelines in this section 
carefully.   
						

							
APPENDIX 1  MESSAGES AND LEDS ENGLISH VERSION EO1-33089 
APPENDIX 1  MESSAGES AND LEDS
 
EA1- 1 
APPENDIX 1  MESSAGES AND LEDS 
Appendix 1 describes the LCD messages displayed on the operation panel.   
Symbols in the message 
1:  : The LED is illuminated.   ~: The LED is flashing.   z: The LED is unlit. 
2:  ****:  the number of unprinted media.  Up to 9999 (in pieces) 
3:  %%,%%%,%%%:  Remaining memory size of the external memory: 0 to 09,999,999 (in K bytes) 
4:  ####:  Remaining memory size for PC commands storage area in the internal memory: 0 to 3072 (in K bytes) 
5:  &&&&:  Remaining memory size for writable characters storage area: 0 to 3147 (in K bytes) 
 
LED IndicationPrinter Status Restoration by 
RESTART key   Acceptance of 
Status Request/
Reset Command 
No. LCD Message 
ONLINE ERROR Yes/No Yes/No 
ON LINE    z In online mode  -----  Yes 
1 ON LINE ~   z In online mode (The printer in 
communication)  ----- Yes 
2 HEAD OPEN z
  z The print head block is opened in 
online mode.   ----- Yes 
3 PAUSE     z
  z The printer is paused.  Yes  Yes 
4 COMMS ERROR z   
A parity, overrun, or framing error has 
occurred during communication 
through the RS-232C.  Yes Yes 
5 PAPER JAM    z
   The media is jammed during paper 
feed.  Yes Yes 
6 CUTTER ERROR z
   A problem has occurred with the cutter 
module.  Yes Yes 
7 NO PAPER     z
   The media has run out, or the media is 
not loaded properly.   Yes Yes 
8 NO RIBBON    z
   The ribbon has run out.  Yes  Yes 
9 HEAD OPEN    z   Feed or printing was attempted with 
the print head block open.   Yes Yes 
10 HEAD ERROR z
   There is a problem with the print head.  Yes  Yes 
11 EXCESS HEAD TEMP z   The print head is overheated.  No  Yes 
12 RIBBON ERROR z   
The ribbon has been torn.  A problem 
has occurred with the sensor that 
determines the torque for the ribbon 
motor.  Yes Yes 
13 REWIND FULL    z
   An overflow error ha s occurred in the 
rewinder unit.   Yes Yes 
14 
SAVING####KB/&&&&KB 
or 
SAVING%,
%%%.%%%KB 
  z 
Writable character or PC command 
save mode  ----- Yes 
15 
FORMAT####KB/&&&&KB 
or 
FORMAT%,%%%.%%%KB 

  z 
The storage area is being initialised.  -----  Yes 
16 NOW LOADING…    z TrueType font or BASIC program is 
being downloaded.  ----- Yes 
17 MEMORY WRITE ERR. z
   An error has occurred while writing to 
flash memory or USB memory.  No Yes 
18 FORMAT ERROR z
   
An erase error has occurred while 
formatting the flash memory or USB 
memory.  No Yes 
19 MEMORY FULL z
   Data cannot be stored because the flash 
memory or USB memory is full.  No Yes 
20 Display of error message 
(See Notes.) z
   A command error has occurred while 
analyzing the command.   Yes Yes  
						

							
APPENDIX 1  MESSAGES AND LEDS ENGLISH VERSION EO1-33089 
APPENDIX 1  MESSAGES AND LEDS
 
EA1- 2 
LED IndicationPrinter Status Restoration by 
RESTART key   Acceptance of 
Status Request/
Reset Command 
No. LCD Message 
ONLINE ERROR Yes/No Yes/No 
21 POWER FAILURE z    A power failure has occurred.  No  No 
22 EEPROM ERROR z   Data cannot be read from/written to a 
backup EEPROM properly  No No 
23 SYSTEM ERROR z
   
When the following abnormal 
operations are performed, a system 
error occurs: 
(a) Command fetch from an odd  address 
(b) Access to word data at an odd  address 
(c) Access to long-word data at an  odd address 
(d) Access to the area of 80000000H  to FFFFFFFFH in th e logic space 
in user mode. 
(e) An undefined instruction in an  area other than a delay slot was 
decoded. 
(f)  An undefined instruction in a 
delay slot was decoded. 
(g) An instruction to rewrite a delay  slot was decoded.   No No 
24 DHCP CLIENT 
INITIALIZING… z
  z DHCP Client is being initialised. (Only 
when the DHCP is enabled.)  ----- ----- 
25 RFID WRITE ERROR z
   
The printer did not succeed in writing 
data onto an RFID tag after having 
retried for a specified times.  Yes Yes 
26 RFID ERROR z
   The printer cannot communicate with 
the RFID module  Yes Yes 
27 LOW BATTERY z
   The voltage of the Real Time Clock 
Battery is low level.  No Yes 
28 INPUT PASSWORD z
  z The printer is waiting for a password to 
be entered.   No No 
29 PASSWORD INVALID 
Please Power OFF z
  z A wrong password was entered 
consecutively for three times.   No No 
 
NOTE:
  When an error message listed above appears on the LCD message display, please refer to  Section 5 
TROUBLESHOOTING  for solution.  
 
  
						

							
APPENDIX 1  MESSAGES AND LEDS ENGLISH VERSION EO1-33089 
APPENDIX 1  MESSAGES AND LEDS
 
EA1- 3 
 
NOTES: 
•  If a command error is found in the command received, up to  42 bytes of the erroneous command, starting from the 
command code, will be displayed.  (However, [LF] and [NUL] will not be displayed.) 
 
 
 
Example 1 
[ESC]PC001;0 A
00,0300,2,2,A,00,B[LF][NUL]  
 Command error 
The following message appears. 
 
 
 
 
 
Example 2 
[ESC]T20 G
30[LF] [NUL]  
 Command error 
The following message appears. 
 
 
 
 
 
Example 3 
[ESC]PC002;0100,0300,15,15,A,00,00,J0101,+000000000 A
,Z10,P1[LF] [NUL] 
  Command error 
The following message appears. 
 
 
 
 
 
 
•  When the error command is shown, “? (3FH)” appears for codes other than codes 20H to 7FH and A0H to DFH.
•  The battery level is not checked when the printer is reset or real time \
clock is not installed.  
•  For details, please refer to the  B-EX4T/EX6T Series External Equipment Interface Specification  stored in the 
CD-ROM. 
SYNTAX ERROR 
PC001;0A00,0300,2,2,A 
,00,B
 
SYNTAX ERROR 
T20G30 
SYNTAX ERROR 
PC002;0100,0300,15,15 
,A,00,00,J0101,+00000