Toshiba B Ex4 User Guide

							
4. MAINTENANCE ENGLISH VERSION EO1-33089 4.1 Cleaning
 
E4- 2 
4.1.1 Print Head/Platen/
 Sensors (Cont.) 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
4.1.2  Covers and Panels 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
6.   Clean the Print Head Element with  a Print Head Cleaner or a cotton 
swab or soft cloth slightly moistened with alcohol. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
7.  Wipe the Platen, Feed Roller, a nd Pinch Roller with a soft cloth 
slightly moistened with alcohol.  Re move dust or foreign substances 
from the internal part of the printer.  
8.  Wipe the Feed Gap Sensor and Black Mark Sensor with a dry soft 
cloth.  
 
 
Wipe the covers and panels with a dry soft cloth or a cloth slightly 
moistened with mild detergent solution.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
CAUTION! 
1.  DO NOT POUR WATER  directly onto the printer. 
2.  DO NOT APPLY cleaner  or detergent directly onto 
any cover or panel. 
3.  NEVER USE THINNER  OR OTHER VOLATILE 
SOLVENT on the plastic 
covers. 
4.  DO NOT clean the panel, 
covers, or the supply 
window with alcohol as it 
may cause them to 
discolour, loose their 
shape or develop 
structural weakness.  
NOTE: 
Please purchase the Print Head 
Cleaner from your authorised 
TOSHIBA TEC service 
representative.  
Print Head
Print Head
Element
Platen
Black Mark Sensor/ 
Feed Ga
p Sensor
Feed Roller 
Pinch Roller  
						

							
4. MAINTENANCE ENGLISH VERSION EO1-33089 4.1 Cleaning
 
E4- 3 
4.1.3  Optional Cutter Module 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  The disc cutter and rotary cutter are available as an option.  They are both 
cleaned in the same way.  When re
moving the Cutter Cover of the rotary 
cutter unit, remove the screws from the bottom of the cover.  
1.   Loosen the two Plastic Head Scre ws to remove the Cutter Cover. 
2.   Remove the jammed paper. 
3.   Clean the Cutter with a soft cloth slightly moistened with alcohol. 
4.   Attach the Cutter Cover.   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
WARNING! 
1.  Be sure to turn the power 
off before cleaning the 
Cutter Module. 
2.  As the cutter blade is 
sharp, care should be 
taken not to injure yourself 
while cleaning. 
Cutter Unit 
Plastic Head Screw 
  
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.1 Error Messages
 
E5- 1 
5. TROUBLESHOOTING 
This chapter lists the error messages,  possible problems, and their solutions. 
 
 
 
 
 
 
 
5.1 Error Messages 
 
 
 
 
  
Error Messages  Problems/Causes  Solutions 
HEAD OPEN The Print Head Block is opened in 
Online mode.  Close the Print Head Block.   
HEAD OPEN   **** Feeding or printing has been attempted 
with the Print Head Block open.  Close the Print Head Block.  Then press 
the 
[RESTART]  key. 
COMMS ERROR A communication error has occurred.  Make  sure the interface cable is correctly 
connected to the printer and the host, and 
the host is turned on. 
1.  The media is jammed in the media 
path.  The media is not fed smoothly. 1. Remove the jammed media, and clean 
the Platen.  Then reload the media 
correctly.  Finally press the 
[RESTART]
 key.  
⇒  Section 5.3.  
2.  The media is not loaded properly.  2.  Reload the media correctly.  Then 
press the  [RESTART]  key. 
⇒  Section 2.3 . 
3.  Wrong Media Sensor is selected for 
the media being used.  3.  Turn the printer off and then on.  Then 
select the Media Sensor for the media 
being used.  Finally resend the print 
job. 
4. The Black Mark Sensor is not 
correctly aligned with the Black 
Mark on the media.  4. Adjust the sensor position.  Then press 
the  [RESTART]  key.  
⇒  Section 2.3.1.  
5.  Size of the loaded media is different 
from the programmed size.  5. Replace the loaded media with one 
that matches the programmed size 
then press the 
[RESTART] key, or 
turn the printer off and then on, select 
a programmed size that matches the 
loaded media.  Finally resend the print 
job. 
PAPER JAM   **** 
6.  Media sensor has not been properly 
calibrated for the media being used.   6. Refer to 
Section 2.10  to set the 
threshold.  If this does not solve the 
problem, turn off the printer, and call a 
TOSHIBA TEC authorised service 
representative.  
 
NOTES: 
•   If an error is not cleared by pressing the  [RESTART]  key, turn the printer off and then on. 
•   After the printer is turned off, all  print data in the printer is cleared. 
•   “****”  indicates the number of unprinted media.  Up to 9999 (in pieces).  
WARNING! 
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the 
printer.  Turn off and unplug the printer, then cont act an authorised TOSHIBA TEC service representative 
for assistance.   
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.1 Error Messages
 
E5- 2 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
1.  The media is jammed in the cutter.  1.  Remove the jammed media.  Then  press the [RESTART]  key.  If this 
does not solve the problem, turn off 
the printer, and call a TOSHIBA TEC 
authorised service representative. 
⇒  Section 4.1.3 . CUTTER ERROR  **** 
(Only when the cutter 
module is installed on 
the printer.) 
2.  The Cutter Cover is not attached properly.  2.  Attach the Cutter Cover properly.  
1.  The media has run out.  1.  Load new media.  Then press the 
[RESTART] key. 
⇒  Section 2.3.1 . 
2.  The media is not loaded properly.  2.  Reload the media correctly.  Then 
press the [RESTART]  key. 
⇒  Section 2.3.1 . 
3.  The media sensor position has not 
been adjusted properly.  3. Adjust the sensor position.  Then press 
the  [RESTART]  key.  
⇒  Section 2.3.1.  
4.  Media sensor has not been properly 
calibrated for the media being used.   4
.  Refer to  Section 2.10  to set the 
threshold.  If this does not solve the 
problem, turn off the printer, and call a 
TOSHIBA TEC authorised service 
representative.  
NO PAPER    **** 
5.  The media is slack.  5.  Take up any slack in the media. 
1.  The ribbon is not fed properly.  1.  Remove the ribbon, and check the  status of the ribbon.  Replace the 
ribbon, if necessary.  If the problem is 
not solved, turn off the printer, and 
call a TOSHIBA TEC authorised 
service representative.  
2.  The ribbon is not loaded.  2.  Load a ribbon.  ⇒ Section 2.3.2  
RIBBON ERROR  **** 
3.  The ribbon sensor has a problem.   3.  Turn off the printer and call a 
TOSHIBA TEC authorised service 
representative.  
NO RIBBON **** The ribbon has run out.  Load a new ribbon.  Then press the 
[RESTART] key. 
⇒  Section 2.3.2 . 
REWIND FULL **** The Built-in Rewinder Unit is full.  Re move the backing paper from the Built-
In Rewinder Unit.  Then press the 
[RESTART]  key.  
EXCESS HEAD TEMP The Print Head has overheated.  Turn o ff the printer, and allow it to cool 
down (about 3 minutes).  If this does not 
solve the problem, call a TOSHIBA TEC 
authorised service representative. 
HEAD ERROR There is a problem with the Print Head.  Replace the Print Head.   
POWER FAILURE A momentary power failure has 
occurred.  Check the power source which supplies 
power to the printer.  If the rating is not 
correct, or if the printer shares the same 
power outlet with other electrical 
appliances that consume large amounts of 
power, change the outlet.   
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.1 Error Messages
 
E5- 3 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
1.  The printer is used in a location  where it is subject to noise.  Or, there 
are power cords of other electrical 
appliances near the printer or 
interface cable.  1.  Keep the printer and the interface 
cables away from the source of noise 
2.  The Power Cord of the printer is not grounded.   2.  Ground the Power Cord. 
3.  The printer shares the same power 
source with any other electrical 
appliances.   3.  Provide an exclusive power source for 
the printer. 
SYSTEM ERROR 
4.  An application software used on your host computer has an error or 
malfunction.  4.  Confirm the host computer operates 
properly. 
MEMORY WRITE ERR. An error has occurred in writing to the 
flash ROM/USB memory.  Turn the printer off, and then on again. 
FORMAT ERROR An error has occurred in formatting the 
flash ROM/USB memory. Turn the printer off, and then on again. 
MEMORY FULL Saving failed because of an insufficient 
capacity of the flash ROM/USB 
memory. Turn the printer off, and then on again. 
EEPROM ERROR Data cannot be read from/written to a 
backup EEPROM properly. 
Turn the printer off, and then on again. 
RFID WRITE ERROR The printer did not succeed in writing 
data onto an RFID tag after having 
retried for a specified times. Press the 
[RESTART]  key.  
RFID ERROR The printer cannot communicate with 
the RFID module.   Turn the printer off, and then on again. 
LOW BATTERY The voltage of the Real Time Clock 
Battery is low level. 
If you would like to keep using the same 
battery even after “LOW BATTERY” 
error occurs, turn off the printer and start 
it in the system mode.  Set the date and 
time for the RTC again.  Reset the printer, 
then place it in online.  As long as the 
power is on, this date and time will be 
effective. 
 
Call a TOSHIBA TEC authorised service 
representative for replacement of the 
battery. 
SYNTAX ERROR While the printer is in the Download 
mode for upgrading the firmware, it 
receives an improper command, for 
example, a Issue Command.  Turn the printer off, and then on again. 
PASSWORD INVALID 
Please Power OFF A wrong password was entered 
consecutively for three times. 
Please inquire of the system administrator. 
Other error messages  A hardware or software problem may 
have occurred.  Turn the printer off and then on.  If this 
does not solve the problem, turn off the 
printer again, and call a TOSHIBA TEC 
authorised service representative.  
 
  
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.2 Possible Problems
 
E5- 4 
5.2  Possible Problems  
This section describes problems that may occur when  using the printer, and their causes and solutions.  
 
Possible Problems  Causes  Solutions 
1.  The Power Cord is disconnected.  1.  Plug in the Power Cord. 
2.  The AC outlet is not functioning correctly.  2.  Test with a power cord from another 
electric appliance.  
The printer will not 
turn on. 
3.  The fuse has blown, or the circuit breaker has tripped.  3.  Check the fuse or breaker. 
1.  The media is not loaded properly.  1.  Load the media properly. 
⇒ Section 2.3.1 . The media is not fed. 
2.  The printer is in an error condition.   2.  Solve the error in the message display.  
(See  Section 5.1  for more detail.) 
Pressing the  [FEED] 
key in the initial state 
results in an error.  A feed or an issue was attempted not on 
the following default conditions. 
Sensor type: Feed gap sensor 
Printing method: Thermal transfer 
Media pitch: 76.2 mm  Change the print condition by using the 
printer driver or a print command so that 
it corresponds to your printing conditions.  
Then, clear the error state by pressing the 
[RESTART]
 key.  
1.  The media is not loaded properly.  1.  Load the media properly. 
⇒ Section 2.3.1.  
2.  The ribbon is not loaded properly.  2.  Load the ribbon properly.  
⇒ Section 2.3.2 . 
3.  The print head is not installed 
properly.  3.  Install the print head properly. Close 
the Print Head Block. 
Nothing is printed on 
the media. 
4.  The combination of the ribbon and media is not proper.  4.  Select an appropriate ribbon for the 
media type being used. 
1.  The combination of the ribbon and media is not proper.  1.  Select an appropriate ribbon for the 
media type being used. The printed image is 
blurred. 
2.  The Print Head is not clean.   2.  Clean the print head using the Print 
Head Cleaner or a cotton swab slightly 
moistened with ethyl alcohol. 
1.  The Cutter Cover is not attached 
properly.  1.  Attach the Cutter Cover properly. 
2.  The media is jammed in the Cutter.  2.  Remove the jammed paper. 
⇒ Section 4.1.3 . 
The cutter does not 
cut. 
3.  The cutter blade is dirty.  3.  Clean the cutter blade.  ⇒ Section 4.1.3 . 
1. Refer to Section 7.1 Media  and 
change the label. The Strip Module does 
not remove labels from 
the backing paper.  Label stock is too thin or the glue is too 
sticky. 
2.  Set the Pre-strip function to ON.  
⇒Section 2.6.2 .  
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33089 5.3 Removing Jammed Media 
E5- 5 
5.3 Removing Jammed  Media  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 This section describes in detail how to remove jammed media from the 
printer.  
 
 
1.   Turn off and unplug the printer. 
2.   Open the Top Cover. 
3.   Turn the Head Lever to  Free position, then open the Ribbon Shaft 
Holder Plate. 
4.   Open the Print Head Block.  
5.   Remove the ribbon and media. 
 
 
 
 
 
 
 
 
 
 
 
 
 
6.   Remove the jammed media from the printer.  DO NOT USE any sharp 
implements or tools as these could damage the printer.  
7.   Clean the Print Head and Platen, then remove any further dust or 
foreign substances.  
8.   Paper jams in the Cutter Unit can be caused by wear or residual glue 
from label stock on the cutter.  Do not use non-specified media in the 
cutter.   
 
CAUTION! 
When removing the jammed media, be careful not to damage the 
print head with a hard object like a watch or a ring. 
           
 
 
 
 
Since the print head element can be  easily damaged by shock, please 
treat it carefully by not hitting a hard object against it.    
 
 
CAUTION! 
Do not use any tool that may 
damage the Print Head. 
NOTE: 
If you get frequent jams in the 
cutter, contact a TOSHIBA TEC 
authorised service 
representative.  
Care must be taken not to allow 
the metal or glass part of a watch 
to touch the print head edge. 
 
Care must be taken not to allow a
metal object like a ring to touch
the print head edge.  
Print Head Block 
Ribbon Shaft Holder Plate 
						

							
6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33089 
6. PRINTER SPECIFICATIONS 
 
E6- 1 
6. PRINTER SPECIFICATIONS 
This section describes the printer specifications.   
Model 
Item  B-EX4T-GS12-QM-R/CN-R B-EX4T-TS12-QM-R/CN-R 
Dimension (W 
x D  x H)  278 mm  x 460 mm  x 310 mm (10.9”  x 18.1”  x 12.2”)  
Weight (kg)  17 kg 
Operating temperature range  5 degC  to 40 degC (40 degF to 104 degF) 
Relative humidity  25% to 85% RH (no condensation) 
Power supply  Universal switching power source AC 100 V to 240 V, 50/50 Hz +/- 10% 
Input voltage  AC100 V to 240 V, 50/60 Hz +/- 10% 
During a print job*  116W  0.59A 
During stand-by   15W or less 
Power 
Consumption 
During sleep mode  5.7W  0.09A 
Resolution  8 dots/mm (203 dpi)  12 dots/mm (305 dpi) 
Printing method  Thermal tran sfer or Thermal direct 
Printing speed  76.2 mm/sec. (3 inches/sec.) 
152.4 mm/sec. (6 inches/sec.) 
254.0 mm/sec. (10 inches/sec.) 
304.8 mm/sec. (12 inches/sec.) 
355.6 mm/sec. (14 inches/sec.)  76.2 mm/sec. (3 inches/sec.) 
127.0 mm/sec. (5 inches/sec.) 
203.8 mm/sec. (8 inches/sec.) 
254.0 mm/sec. (10 inches/sec.) 
304.8 mm/sec. (12 inches/sec.) 
355.6 mm/sec. (14 inches/sec.) 
Available media width (including 
backing paper) 
25.0 mm to 120 mm (0.98 inches to 4.72 inches) 
Effective print width (max.)  104.0 mm (4.1 inches) 
Issue mode  Batch 
Strip (Strip mode is enabled only when the optional Strip Module is 
installed.) 
Cut (Cut mode is enabled only when the optional Cutter Module is 
installed.) 
LCD Message display  Graphic type 128  x 64 dots 
*: While 20% slant lines are pr inted in the specified format. 
 
 
 
 
 
 
 
 
 
  
						

							
6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33089 
6. PRINTER SPECIFICATIONS 
 
E6- 2 
 
Model 
Item  B-EX4T-GS12-QM-R/CN-R B-EX4T-TS12-QM-R/CN-R 
Bar code types  JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits, EAN13, EAN13+2 
digits, EAN13+5 digits, UPC-E, UPC- E+2 digits, UPC-E+5 digits, UPC-A, 
UPC-A+2 digits, UPC-A+5 digits, MSI, ITF, NW-7, CODE39, CODE93, 
CODE128, EAN128, Industrial 2 to 5, Customer Bar Code, POSTNET, KIX 
CODE, RM4SCC (ROYAL MAIL 4 STATE CUSTOMER CODE), GS1 
DataBar 
Two-dimensional code  Data Matrix, PDF417, QR  code, Maxi Code, Micro PDF417, CP Code 
Font  Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter 
Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR (2 types), 
Gothic (1 size), Outline font (4 types), Price font (3 types) 
24 x 24 Simp-Chinese font (only CN model) 
Rotations  0, 90, 180, 270 deg 
Standard interface  USB interface 
LAN interface 
Optional interface  Serial in terface (B-EX700-RS-QM-R) 
Parallel interface (B-EX700-CEN-QM-R) 
Expansion I/O interface (B-EX700-IO-QM-R) 
RTC & USB Host interface (B-EX700-RTC-QM-R) 
Wireless LAN interface (B-EX700-WLAN-QM-R) 
 
  NOTES: 
•   Data Matrix
TM is a trademark of International Data Matrix Inc., U.S.  
•   PDF417TM is a trademark of Symbol Technologies Inc., US. 
•   QR Code is a trademark of DENSO CORPORATION. 
•   Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.  
						

							7. SUPPLY SPECIFICATIONS ENGLISH VERSION EO1-33089 
7.1 Media
 
E7- 1 
7. SUPPLY SPECIFICATIONS 
7.1 Media 
Please make sure that the media being used is approved by TOSHIBA TEC.  The warranty does not apply when a 
problem is caused by using media that is not approved by TOSHIBA TEC. 
For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service 
representative.  
 
7.1.1 Media Type 
Two types of media can be loaded for this thermal transfer and direct thermal printer: label or tag.  The table 
below shows size and shape of the media available for this printer.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
B-EX4T-GS12-QM-R [Unit: mm] 
Cut mode 
Rotary cutter  Label dispensing mode 
Item Batch mode  Strip mode 
Head-up disabled  Head-up enabled Disc cutter 
Label  10.0 – 1500.0 25.4 – 256.0 3”/s.: 87.0 - 1500.0 
6”/s.: 99.0 – 1500.0 38.0 – 1500.0 
25.4 – 1500.0 c Media pitch 
Tag  10.0 – 1500.0 ---- 30.0 – 1500.0 
25.4 – 1500.0 
d Label length  8.0 – 1498.0  23.4 – 1498.0 3”/s.: 81.0 – 1494.0
6”/s.: 93.0 – 1494.025.0 – 1494.0 
23.4 – 1494.0 
e Tag/Backing paper width  30.0 – 120.0  50.0 – 120.0  30.0 – 120.0  
f Label width   27.0 – 117.0 
g Gap length  2.0 – 20.0  6.0 – 20.0 
h Black mark length (Tag paper)  2.0 – 10.0 
i Max. effective print width  104.0 ±0.2 
Label   6.0 – 1496.0  21.4 – 252.0 3”/s.:79.0 - 1492.0 
6”/s.: 91.0 – 1492.023.0 – 1492.0 
21.4 – 1492.0 j Effective print length 
Tag  8.0 – 1498.0  ---- 28.0 – 1498.0 
21.40 – 1498.0 
k Print speed up/slow down area  1.0 (Slow down shall be 1.5 when the print speed is 14 ips.) 
Label  0.08 – 0.17 Thickness 
Tag  0.08 – 0.263 (30 to 50 mm width) 
Maximum effective length for on the fly issue  749.0 
Maximum outer roll diameter Ø200 (Ø180 when using the built-in Rewinder) 
Roll direction Inside (standard) 
Inner core diameter Ø76.2±0.3 
 
Label Tag paper 
Cut position
Cut position Stop
position
Stop
position
Feed Direction
Black Mark 
(on reverse side) Black Mark 
(on reverse side)  
h
e 
c
e 
g
h
c
d
i i 
k 
k
f 
j