Tone Commander 524 Installation Instructions

							Pickup Code Sequence
Dial Pad Key Available Values
0first
(before station #)
1last
(after station #)
Table 8
Dialing Speed
Dial Pad Key Available Values
6slow
(6 digits/sec)
0fast
(10 digits/sec)
Table 9
Pause Time
Dial Pad Key Available Values
2 200 ms
3 300 ms
4 400 ms
5 500 ms
6 600 ms
7 700 ms
8 800 ms
9 900 ms
Table 10
13-102408 Rev. HPage 31
Tone Commander 524 Installation Instructions
DSS key to select feature:C
Default value:first
This parameter determines when the console inserts the
Directed Call Pickup code during a station call pickup dialing
sequence, as required by the telephone system.
Almost all installations require the pickup code to befirst.
DSS key to select feature:D
Default value:fast
The tone autodialing speed (via DSS key) is set with this
parameter.
Use the dialing speed compatible with the central office or
PABX. If misdialing occurs with the fast speed, switch to slow
speed.
Manual dialing speed is also affected. Whenfastspeed is
selected, manually dialed digits follow dial pad keystrokes. With
slowspeed selected, digits are buffered and sent with a tone on
period of 80 ms, and 80 ms between digits. This guarantees
minimum tone periods for slow central offices.
DSS key to select feature:E
Default value:700 ms
This sets the length of a pause in an autodial sequence.
Pauses are typically used to insert a delay in a dialing string
when calling voice mail or similar equipment. Change this
parameter if a delay other than a multiple of 700 ms is required.
For example, for a dialing delay of 2 seconds, set the pause
time to 500 ms and insert 4 pauses in the autodial sequence. 
						

							Hookflash Time
Dial Pad Key Available Values
5 500 ms
6 600 ms
7 700 ms
8 800 ms
9 900 ms
0 1 sec
Table 11
Dial Tone Detect Time
Dial Pad Key Available Values
1 500 ms
2 600 ms
3 700 ms
4 1 sec
5 1.2 sec
6 1.5 sec
7 1.8 sec
8 2 sec
Table 12
Page 3213-102408 Rev. H
Tone Commander 524 Installation Instructions
DSS key to select feature:F
Default value:600 ms
This parameter sets the length of a timed hookflash generated
during call transfer and autodial operations. The default value is
adequate for most systems.
if too short– receipt of second dial tone may be intermittent
during call transfer operations.
if too long– the calling party may be disconnected during call
transfer operations.
DSS key to select feature:G
Default value:700 ms
This sets the time steady dial tone must be present before
station digits are autodialed.
Set this parameter to the lowest value that gives reliable dial
tone detection. 
						

							Hold Recall Time
Dial Pad Key Available Values
3 30 sec
4 40 sec
5 50 sec
6 60 sec
9 90 sec
1 2 min
2 3 min
0 no recall
Table 13
Hold Release Time
Dial Pad Key Available Values
140ms
280ms
3 200 ms
4 400 ms
5 600 ms
6 800 ms
7 1 sec
8 2 sec
Table 14
13-102408 Rev. HPage 33
Tone Commander 524 Installation Instructions
DSS key to select feature:H
Default value:90 sec
Calls on console hold longer than the Hold Recall Time will
recall the console.
Set this parameter according to customer preference.
NOTE– Calls on hold at the telephone system (initiated by a
hookflash) will not recall the console.
DSS key to select feature:I
Default value:600 ms
A central office disconnect supervision signal (i.e., brief battery
removal) on any line must exceed this value. When such a
signal from a line on hold is detected, the line will be
automatically released.
Set this parameter to a value slightly less than the length of a
disconnect signal from the central office.
if too short– may cause calls on hold to be inadvertently
disconnected.
if too long– may cause abandoned calls and retrieved parked
calls to remain connected to the console. 
						

							Queue Priority
Dial Pad Key Available Values
1 stations only
2 stations, then lines
3 lines, then stations
4 FIFO
Table 15
Alert Type
Dial Pad Key Available Values
1 normal ringing
2 distinctive ringing
0 both
Table 16
Ringing Type
Dial Pad Key Available Values
1 long
0 short
Table 17
Page 3413-102408 Rev. H
Tone Commander 524 Installation Instructions
DSS key to select feature:K(per console)
Default value:FIFO
Calls are queued for attendant processing in the order received.
The first call in queue is shown in the display.
Queue Priority determines which type of calls have priority in
the queue:
(1) stations only
(2) lines+stations, stations have priority
(3) lines+stations, lines have priority
(4) lines+stations, first calls have priority
(FIFO, First In - First Out)
Set this parameter according to customer preference.FIFOis
recommended for most installations.
NOTE– The call queue is cleared whenever Queue Priority is
changed.
DSS key to select feature:L
Default value:both
To ignore station-to-station calls, equip the station lines with
distinctive ringing from the C.O. Set the Alert Type todistinctive
if distinctive ringing is provided for outside calls, or tonormalif
distinctive ringing is provided for station-to-station calls.
DSS key to select feature:M(per console)
Default value:short
This parameter determines the type of audible ringing: short (1
beep), or long (3 beeps), when unanswered station calls are
showing in the display.
Set this parameter according to customer preference. 
						

							Special Feature Key Assignment
Spare line keys may be programmed to activate special features. Such usage precludes the connection of
lines to these positions. Be sure to identify the keys with the supplied key cap labels.

Press HOLD, then TRANSFER, then RELEASE, thenC(2) on the dial pad to enter configuration
programming mode.
CONFIGURE PROG will be displayed.

Press the DSS key to select the feature to be programmed:
R– Page key

Press dial pad key
*to display the key that is set to activate the desired feature.
The line lamp (phone symbol) above a line key will be on if the key has the feature assigned to it.

Press the line key that will be assigned the feature.
The line lamp above the selected key will light steadily. Any feature assignment for the key will be
overwritten.
The previously assigned key will be cleared (reassigned as a standard line key); its line lamp will
turn off.
or
Press the currently assigned key to clear its programming and reassign it as a standard line key, if no
keys are to be assigned the selected feature.
The line lamp above the selected key will turn off.
NOTE– Perform a line test (at both consoles, if applicable) if a key has been reassigned as a
standard line key – refer to the Preliminary Testing
section in this document.

Press dial pad key0to store the new setting and return to feature selection.

Press a DSS key to select another feature.
or
Press RELEASE to exit configuration programming mode (the mode will be exited automatically 1
minute after last keypress).
13-102408 Rev. HPage 35
Tone Commander 524 Installation Instructions 
						

							Programming Features Selectable Per Line
The following programmable features do not apply to line keys that have been programmed for Page.

Press HOLD, then TRANSFER, then RELEASE, thenC(2) on the dial pad to enter configuration
programming mode.
CONFIGURE PROG will be displayed.

Press a DSS key to select the feature to be programmed.
The display will show the item name.
The station status lamp will light steadily.

Press the line key to be programmed with the selected feature.
The display will show the line number and the current value (OFF or ON).
The line lamp (phone symbol) will light steadily.

PressON(
*)orOFF(0) on the dial pad if you want to change the value.
The new value will be shown in the display.

Press another line key to be programmed with the selected feature.
or
Press RELEASE to exit configuration programming mode (the mode will be exited automatically 1
minute after last keypress).
NOTE– Systems with two consoles (two attendant positions) have separate Line Privacy and Answer Use
settings for each console. They must be programmed individually at each console position.
Line Privacy
DSS key to select feature:O(per console)
Default Value for each line:off
A line with the privacy option on cannot be accessed by the console when its line lamp indicates a busy
condition.
Answer Use
DSS key to select feature:P(per console)
Default Value for each line:off
Idle lines in this group will automatically be seized in descending order whenever the ANSWER key is used
to pick up station calls.
CAUTION– Lines assigned to this groupmustbe optioned for Directed Call Pickup, NonBarge-In.
Dedicated nonhunting lines are recommended for this usage. If this is not feasible, assign only
the last line in a terminal hunt group.
Page 3613-102408 Rev. H
Tone Commander 524 Installation Instructions 
						

							Music On Hold
DSS key to select feature:Q
Default Value for each line:on
This selects whether the external music source will be connected to a line that is on hold at the console
(hard hold, not
Centrex hold).
13-102408 Rev. HPage 37
Tone Commander 524 Installation Instructions 
						

							DSS/Autodial Number Programming
Each DSS key may be programmed to autodial up to 24 digits or functions, including 0-9,*, #, dial tone
detect, a hookflash (transfer signal), and a pause. The PICK UP key autodials the call pickup code; it must
be also programmed with the required digits.
Digits are entered with the dial pad. The VOL keys and DSS key #5 are used to enter the pause, flash, and
dial tone detect functions – these functions are printed below the keys on the console front panel.
DIAL TONE delays dialing until steady dial tone is present.If the telephone system does not send dial
tone after receiving a flash, use two PAUSEs in place of DIAL TONE detect.
FLASH is used to transfer calls or access special features of the telephone system.
PAUSE is used if a delay is required during dialing, for example to access a voice mailbox.
Pause, flash, and dial tone detect times can be changed from the 524 configuration programming mode.
IMPORTANT– The first entry of a dialing routine for any key to be used for DSS operationmustbe a
FLASH (F). This entry will determine whether associated features with DSS operation will
apply (Station Recall or Ring Delays).
Example:FD4710
Dialing routines, where the first entry isnota FLASH, will operate as Autodialing keys.
Example:D9D5551982
Programming Procedure
Set the Autodial Program Lock Switch (switch #1) inside the CPU toOFF(unlocked) before proceeding –
see page 23.

Press HOLD, then TRANSFER, then RELEASE, thenP(7) on the dial pad to enter autodial
programming mode.
PROGRAM AUTODIAL will be displayed.


Press the DSS key to be programmed.
The station status lamp will light.
The display will show the number currently programmed, or NOT PROGRAMMED.


If you do not wish to change the currently programmed number, press HOLD, then select another
DSS key.


Using the dial pad and the PAUSE, FLASH, and DIAL TONE keys, enter the sequence to be dialed.
The display will show the number being entered.


Press HOLD to store the number, then select another DSS key to be programmed.
or
Press RELEASE to store the number and exit autodial programming mode (the mode will be exited
automatically 1 minute after the last keypress,withoutstoring the number).
When completed, set the Autodial Program Lock Switch inside the CPU toON(locked) to prevent
inadvertent changes to autodial programming.
NOTE– Systems with two consoles (two attendant positions) have a single set of DSS/autodial numbers
shared by both consoles. The numbers may be programmed at either console.
Page 3813-102408 Rev. H
Tone Commander 524 Installation Instructions 
						

							For example, to program a DSS key to dial a hookflash, wait for dial tone, then dial station5314:
Pick Up Key Programming
The PICK UP key programming procedure is similar to that for DSS keys. Press PICK UP instead of
selecting a DSS key, then proceed as illustrated below. Consult the telco for the required pickup code.
IMPORTANT– A DIAL TONE detect must be entered before the Directed Call Pickup code to ensure that
steady dial tone is received before dialing begins. This may not apply to the few telephone
systems which require the Directed Call Pickup code to be dialedafterthe station number.
DO NOT precede the pickup code with a FLASH.
For example, to program the PICK UP key with the code

7:
13-102408 Rev. HPage 39
Tone Commander 524 Installation Instructions
Figure 13
Figure 14 
						

							Name Display Programming
Any DSS/Autodial key to be programmed with a name display must already be programmed for autodialing;
autodial programming may be changed without reprogramming the DSS name display. This restriction does
not apply to line keys, since they cannot be programmed for autodialing.
Set the Name Program Lock Switch (switch #3) inside the CPU toOFF(unlocked) before proceeding – see
page 23.

Press HOLD, then TRANSFER, then RELEASE, thenN(6) on the dial pad to enter name
programming mode.
NAME ASSIGN will be displayed, followed by a help display.

Press the DSS or line key to be programmed.
The lamp next to the selected key will light steadily.
The name will be displayed if the selected key is currently programmed. Press CLEAR to allow
reprogramming, or use BACKSPACE to edit the currently programmed name.

If you do not wish to change the currently programmed name, press HOLD, then select another DSS
or line key.

Enter the name using the DSS and line keys. Letters are printed on the console front panel beneath
the keys. Do not exceed 14 characters, including spaces. BKSPACE will delete the last character
entered.

Press HOLD to store the new name.

Select another DSS or line key to be programmed.
or
Press RELEASE to exit name identification programming mode (the mode will be exited automatically
1 minute after the last keypress).
When completed, set the Name Program Lock Switch inside the CPU toON(locked) to prevent inadvertent
changes to name programming.
NOTE– Systems with two attendant console positions have a single set of DSS/autodial name displays
shared by both positions. The names may be programmed at either console position.
Page 4013-102408 Rev. H
Tone Commander 524 Installation Instructions