Tone Commander 524 Installation Instructions
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524 Installation Instructions 11609 49th Place West Mukilteo, WA 98275-4255 Phone: (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com 13-102408 Rev. H June 2001
Page 213-102408 Rev. H Tone Commander 524 Installation Instructions © 2001, Tone Commander Systems, Inc. All rights reserved. Printed in USA Tone Commanderis a registered trademark of Tone Commander Systems, Inc. Changes in this revision– removed references to Message Waiting Interfaces and Voice Announce
Contents Introduction...........................................................................4 Ordering Equipment...............................................................5 Ordering Lines...................................................................6 Site Preparation..................................................................7 Configuration Sheet Preparation.....................................................8 Installation..........................................................................12 Contents of Shipping Boxes........................................................12 CPU Installation.................................................................13 Console Cable Installation.........................................................19 Console Installation..............................................................21 Preliminary Testing...............................................................21 CPU Option Switches............................................................23 Optional Equipment Installation.....................................................24 Configuration Programming.............................................................26 Using Configuration Programming Mode..............................................27 Programming System-Wide Features................................................29 Special Feature Key Assignment....................................................35 Programming Features Selectable Per Line...........................................36 DSS/Autodial Number Programming......................................................38 Pickup Key Programming..........................................................39 Name Display Programming............................................................40 Ring Delay Programming...............................................................41 Time of Day Clock....................................................................42 System Description...................................................................43 Consoles......................................................................43 Central Processing Unit (CPU).....................................................44 System Features................................................................44 Console Features................................................................45 Telco/PABX Requirements.........................................................47 Compatibility With Other Products...................................................48 524 Specifications...............................................................49 Maintenance.........................................................................52 Service.............................................................................53 Warranty............................................................................53 FCC Requirements....................................................................54 Industry Canada Requirements..........................................................55 Configuration Sheets..................................................................57 13-102408 Rev. HPage 3 Tone Commander 524 Installation Instructions
Introduction The Tone Commander 524 is a call processing console for use in receptionist or departmental attendant positions, with Centrex or PABX systems. Five line keys are provided for LDN (listed directory number) terminations or call processing loops. Up to 24 stations may be monitored for status. Autodialing is available for each station. Autodialing is normally used to dial the station number associated with the DSS (Direct Station Select) key, but spare DSS keys may optionally dial outside lines or special access codes. Features include hold and transfer, single button call answer, line privacy, delayed ringing, station status display, station name display, music on hold, and a digital clock. Console parameters may be programmed by the installer for different system configurations. A configuration programming mode is used by the installer to set console parameters as required by the telephone system. The attendant may program name displays, autodial numbers, ring delays, and the time-of-day clock. Switches can be set to prevent accidental programming changes. The system includes a CPU (Central Processing Unit) in the equipment room. Two consoles may be connected to a single CPU. Please refer to the System Description section for detailed descriptions of all 524 features. Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual guide the installer through the installation, preliminary testing, programming, and operational testing of the 524. Installation consists of the following steps: 1. Ordering equipment(page 5) 2. Ordering lines(page 6) 3. Site preparation(page 7) 4. Configuration Sheet preparation(page 8) 5. Mounting equipment and blocks 6. Connecting lines to CPUs 7. Installing consoles and console cables 8. Preliminary testing 9. Installing optional equipment (paging, etc.) 10. Configuration programming – includes central office/PABX compatibility parameters, and several customer-preference items. The systems default values will be adequate for many installations. 11. DSS/Autodial number programming 12. Name display programming 13. Ring delay programming Page 413-102408 Rev. H Tone Commander 524 Installation Instructions Call Tone Commander Customer Service at(800) 524-0024if you have any questions about features, installation, or operation of the 524.
1. Ordering Equipment Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to ensure equipment availability at cutover. Required for each 524 system (1) 524 Central Processing Unit (equipped for 5 attendant lines, 24 stations, 2 consoles) (1) 524 console for each attendant position (2 max.) Required to provide Paging service (1) PA-24 Paging/Chime module (1) Paging Amplifier and speakers Additional required equipment (1) 66M1-50 split block + (1) male-terminated 25 pair cable (1) 66M1-50 split block + (2) female-terminated 25 pair cables (2) 3 pair cables from the CPU to each console (500 ft. maximum length) (2) 6 position, 6 contact modular jacks per console (1) 117 VAC, 60 Hz grounded power outlet per CPU in the equipment room Sufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and ancillary equipment Cross connect wire and mounting hardware 13-102408 Rev. HPage 5 Tone Commander 524 Installation Instructions
2. Ordering Lines Please refer to the System Descriptionsection for further information regarding line requirements. Common requirements for all attendant and station lines Standard Centrex loop start lines Disconnect Supervision Call Pickup Terminate Must originate from the same Centrex Common Block Requirements for all attendant lines Tone dialing Station Call Transfer Directed Call PickupwithoutBarge-In (non-Barge-In) Do notconfigure with Call Transfer-Attendant Optional attendant line features Order (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving unanswered station calls). Refer to the Answer Use line feature described on page 36. Requirements for all station lines Must be assigned to a Call Pickup Group Do notconfigure with Call Forward-No Answer to the attendant Optional station/line features Additional features may be optioned as required. Page 613-102408 Rev. H Tone Commander 524 Installation Instructions IMPORTANT– The line features listed below arerequiredfor proper operation of the 524 console. Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features.
3. Site Preparation Central Processing Unit (CPU) The CPU should be installed in a clean,dryarea which is secure but also accessible by maintenance personnel. This unit is designed for wall mounting only. Allow adequate wall space for ventilation, the necessary mounting blocks, and related equipment. Ambient Environmental Requirements 1. Between 60° and 80° F (recommended). 2. Free of toxic fumes or static electricity (copiers). 3. At least 50 feet away from electromagnetic sources (arc welders). 4. Free from transient electrical load switching equipment (elevator rooms). 5. Between 5% and 95% noncondensing relative humidity. Power Requirements A dedicated, 15 amp, 117 VAC, 60 Hz circuit must be provided for the exclusive use of the CPU. IMPORTANT– Ancillary or unrelated equipment should never draw power from the same circuit that powers the CPU. The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is required for EMI shielding. It must be plugged into a grounded outlet. Transient Surge and Spike Protection While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations , in those areas of high lightning activity, the use of external protection devices on all telephone lines and the power source is recommended. Reference Grounding Reference grounding of the 524 system is necessary for proper operation. This ground should be referenced to within 3 volts of telco ground. Attendant Consoles The consoles should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages. Ambient Environmental Requirements It is recommended that the same environmental conditions be maintained for the consoles as one would maintain for a personal computer (PC) or data terminal. Power Requirements Console operating power is provided by the CPU. 13-102408 Rev. HPage 7 Tone Commander 524 Installation Instructions
4. Configuration Sheet Preparation Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be completed with the information listed below.Please leave the Configuration Sheets on site. System Programmable Features Factory programmed values have been chosen to accommodate standard central office or PABX operating parameters and generally accepted customer requirements. These values may be adjusted to specific needs. A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone system. Station and Line Programmable Features 1. Phone number and name identification for each line. Refer to the DSS/Autodial Number Programmingsection. 2. Programmable features for each line (Privacy, Answer Use). 3. Station number and user name identification for each station. Include any additional functions to be dialed with the DSS number, such as anFDprefix. 4. Autodial numbers for spare DSS keys. Sample Configuration Sheets are provided on the following three pages. Page 813-102408 Rev. H Tone Commander 524 Installation Instructions
524 Configuration Sheet System Programmable Features STATION KEYFEATUREDIAL PAD KEYSAVAILABLE VALUESDEFAULT VALUEACTUAL VALUE A ‘ABANDON’ Ring Time2-9,02 - 9 sec, 10 sec55 B‘RECALL’ Rings1-9,01 - 9 rings, no recall33 C‘DCP DIAL’ Sequence0, 1first, lastfirst (0)first D‘DIAL SPEED’6, 0slow (6 digits/sec), fast (10 digits/sec)fast (0)fast E‘PAUSE’ Time2-9200 - 900 msec700700 F‘FLASH’ Time5-9,0500 - 900 msec, 1 sec600500 G Dial Tone ‘DETECT’ Time1-9, 0500, 600, 700 msec, 1, 1.2, 1.5, 1.8, 2 sec700600 H‘HOLD’ Recall Time3-6,9, 1, 2, 030 - 60, 90 sec, 2, 3 min, no recall9060 I Hold ‘RELEASE’ Time 1-8 45, 80, 200, 400, 600, 800 msec 1, 2 sec 600600 KQueue ‘PRIORITY’1-4 stations only, stations > lines, lines > stations, lines + stations (FIFO) FIFO (4)FIFO L‘ALERT TYPE’1, 2, 0normal ringing, distinctive ringing, bothboth (0)both M‘RNG TYPE’1, 0long, shortshort (0)short DIRECTED CALL PICKUP CODED*7 13-102408 Rev. HPage 9 Tone Commander 524 Installation Instructions
524 Configuration Sheet Line Programmable Features (Default settings for all lines are shown inBOLD ITALICS.) LINE KEY NO.LINE NAME I.D. or PAGE KEYPRIV. WHEN BUSYMUSIC ON HOLDANS. USERING DELAY (NO RINGING, NO DELAY, 1-9 RINGS ) TELEPHONE NUMBERS O F FO NO F FO NO F FO N 1local 1 X X Xno delay555-1990 2local 2 X X Xno delay555-1991 3local 3 X X Xno delay555-1992 4WATS X X Xno delay280-2339 5Page key X X Xno ringN/A Page 1013-102408 Rev. H Tone Commander 524 Installation Instructions