Tone Commander 40d120 Installation Instructions

							Select ORIG to originate a call. When this is done, dial tone should be heard and the following
shown in the display:
where STATE:02 = call initiation
Dial a directory number for a test call. The display should update to:
where STATE:03 = call proceeding SIGNAL:01 = ringback tone ON
Immediately following, the display should update to:
where STATE:04 = call delivered
Select DISC to disconnect the call; select EXIT to exit the test mode for CAXX; select another
call appearance by selecting NEXT or LAST; select TEST; then repeat the foregoing test call
procedures.
3. Call your telco support representative and ask the following:

What are the call appearance assignments for the line?

Has the terminal been programmed for both CACH and EKTS? It should be.

If the line translations are updated, repeat the procedures in this section after such
changes have been completed.
If Screen 8 does not show and an error tone is heard each time the ORIGINATE button is pressed:
1. Enter the Maintenance Mode, select SETUP, select LOOPS, and view the loop assignments for
the 40d console.
2. Verify that at least one of the CAs that have been assigned as loops is programmed with either
ORIG or N/R. If none are programmed, program the highest numbered CA as N/R. Repeat the
procedures in this section.
13-102633 Rev. HPage 81
Tone Commander 40d120 Installation Instructions
STATE:02 CAUSE:000 SIGNAL:00 [CAXX]
ORIG HOLD RECONN DISC RELC EXIT
Screen 15
STATE:03 CAUSE:000 SIGNAL:01 [CAXX]
ORIG HOLD RECONN DISC RELC EXIT
Screen 16
STATE:04 CAUSE:000 SIGNAL:01 [CAXX]
ORIG HOLD RECONN DISC RELC EXIT
Screen 17
STATE:00 CAUSE:000 SIGNAL:00 [CAXX]
ORIG HOLD RECONN DISC RELC EXIT
Screen 14 
						

							40d Call Termination Checkout
From another telephone, call the Primary Directory Number (PDN) of the 40d console. When this is done,
the console will ring and the following will be shown in the display:
Press the ANSWER button. You will be connected to the inbound caller and the console display will be
updated to:
Press RELEASE, hang up the other phone, and proceed to 40d Call Transfer Checkout
(page 82).
If the 40d console does not respond (i.e. no common audible or display), undertake the following
troubleshooting procedures:
1. Verify that the status lamp above RING DELAY button is NOT illuminated. If it is, press the RING
DELAY button, verify that the status lamp goes out, then repeat the previous procedures in this
section.
2. Enter the Maintenance Mode, select SETUP, select LOOPS, and view the loop assignments for
the 40d console. Verify that CAs 1 and 2 are assigned loop values of either TERM or N/R. If they
are not, program them accordingly, then repeat the previous procedures in this section.
3. Verify that the 40d is configured in network translations for:

EKTS and CACH (when connected to National ISDN networks)

Terminal Type D (when connected to Lucent Custom networks)

Terminating inbound calls on CAs 1 and 2 above. This means that they have not been
subaddressed for Originate-only in the case of Lucent Custom or programmed with Deny
Termination in the case of National ISDN.
If the line translations are updated, repeat the procedures in this section.
40d Call Transfer Checkout
From another telephone, call the PDN of the 40d console. Answer the call and the following will be shown
in Line 1 of the display:
Press the ORIGINATE button. When this is done, the following will be shown:
Page 8213-102633 Rev. H
Tone Commander 40d120 Installation Instructions
TALK Internal 717 555-1492 XX:XX
Screen 19
XX:XX
RING Internal 717 555-1492
Screen 18
TALK Internal 717 555-1492 XX:XX
Screen 20 
						

							Press the CONNECT button. When this is done, Awaiting Network Response may be seen briefly in Line
1 of the display, then the display will clear.
Proceed to 40d Network Feature Button Checkout
(page 83).
NOTE– On occasion, if the CONNECT button is pressed immediately after dialing the last digit of the
DN, an error tone may be heard. Press the CONNECT button again.
If after pressing the CONNECT button numerous times, an error beep continues to be heard, enter the
Maintenance Mode, select SETUP, select LOOPS, and verify that there are sufficient CAs with loop values
of either ORIG or N/R. There should be a minimum of two (2) CAs programmed as ORIG. As a safety
factor, it is recommended that an additional one or two of the balance of CAs are programmed as N/R.
If upon pressing the CONNECT button, the following display is shown continuously:
 Enter the Maintenance Mode, select SETUP, select KEYS, press the CONNECT button to view its
button number. The factory default is 60.
 Contact your telco representative to verify that network feature activator assigned to TRANSFER
(or CONFERENCE on Siemens EWSD) matches the button number viewed in this step.
 After reconciling network translations and the 40d program, repeat the procedures in this section.
NOTE– This test procedure is only applicable when the 40d console is connected to a National
ISDN network.
40d Network Feature Button Checkout
At the appropriate point in the call process being tested, press the associated network feature button.
Please refer to the 40d120 Attendant’s Guide if necessary.
Upon successful initiation of a network controlled feature, the appropriate feedback can be viewed in the
display, via the LED above the button pressed, or both.
If upon pressing a feature button an error beep is heard or the network feature does not work properly,
enter the Maintenance Mode, select SETUP, select KEYS, then press the button in question. Verify that the
console button assignment matches the appropriate network feature activator configured on the line. Make
the appropriate programming changes and repeat the previous procedures in this section.
If the network feature still does not work, contact your telco representative to verify that:

The network feature activator configured on the line matches the button assignment programmed
on the console.

The network feature is properly configured or enabled on the line.
After reconciling network translations and the 40d program, repeat the procedures in the first three
paragraphs in this section.
13-102633 Rev. HPage 83
Tone Commander 40d120 Installation Instructions
TRANS: Awaiting Network Response XX:XX
Screen 22
DIAL Enter # XX:XX
HOLD Internal 717 555-1492
Screen 21 
						

							If after pressing the feature button the following is shown in the display:
followed by:
The DN that was used to initiate the desired network feature has not been assigned the feature in
network translations.
Contact your telco representative to determine whether the feature has been assigned to the DN
being used.
After reconciling network translations and the 40d program, repeat the procedures in the first three
paragraphs in this section.
If after pressing the feature button the following is shown in the display:
 All the necessary network events for successful completion may not have occurred. For example, if
an attempt is made to pick up a call from a station that is idle, the above may be shown.No
remedial response is required.
120d Power-Up Diagnostics
When power is first applied to the 120d BLF/DSS console, certain start-up routines are conducted by the
console processor to check its operating integrity. At its conclusion, the Line Diagnostic display, which
consists of one illuminated LED in columns two through six, will be shown. Typically station positions 15,
27, 34, 47, and 54 will be illuminated. If the 120d is connected to a fully configured and active line, the
illuminated LEDs will change position as the various ISDN layers initialize. Proceed to 120d Line
Initialization Diagnostics (page 85).
If instead of the above, station position 14 flashes continuously:

Set the slide switch on the rear panel of the 120d from MON to RUN.

Remove then reapply power to the 120d console, the Line Diagnostic display as described above
will be shown.
If no LEDs are illuminated, conduct the following:

Reseat the modular jack connectors of the console mounting cord at the 40d120 Power Supply
(#102612) or alternate console power supply and at the console.

Verify that the 40d120 Power Supply or alternate console power supply is plugged into a live power
receptacle.
Page 8413-102633 Rev. H
Tone Commander 40d120 Installation Instructions
Failure on Network Call Appearance # 09
Recovery of timer expiry
Press ORIGINATE to continue
Screen 24
AN ERROR OCCURRED SETTING UP THE CALL
LOCATION: Local Network CAUSE: 31
Normal, unspecified
Screen 25
Failure on Network Call Appearance # 09
Circuit/Channel congestion
Press ORIGINATE to continue
Screen 23 
						

							Verify that the voltage being fed to the console by the power supply is 34.0 to 56.5 VDC. This
voltage can be read across pins 7 and 8 on the console-end connector of the mounting cord.
Replace the 120d console.
120d Line Initialization Diagnostics
When power is applied to a 120d ISDN console that is connected to a fully configured and active ISDN line,
the Line Diagnostic display is automatically shown. The display is continuously updated. When all ISDN
layers are fully initialized, the display clears and is replaced by BLF indications.
When power is first applied, the following station lamps are typically illuminated:
15, (27), 34, (47), 54
NOTE– Station lamps 27 and 47 will illuminate when power is first applied if there are no SPID
number entries made to the 120d SPID Program. If SPID numbers have been previously
entered, Station lamps 25 and 45 will displace 27 and 47.
When Layer 1 initializes:
11, (27), 33, (47), 53
When Layer 2 of Terminal #1 initializes:
11, 21, 33, 47, 53
When Layer 3 of Terminal #1 initializes:
11, 21, 31, 47, 53
Shortly thereafter, the diagnostic display clears, and is replaced by BLF status.
NOTE– The 120d Line Diagnostic Display clears when Layer 3 of Terminal #1 initializes. To view the
line status of Terminal #2, enter the Maintenance Mode, select DIAG, select LINE, select
NEXT to view Terminal #1 of 120d #1, then select NEXT again to view Terminal #2. If 120d
#2, #3, or #4 are involved, select NEXT until the desired, status display can be viewed.
Prior to initialization of Layer 2:
When Layer 2 of Terminal #2 initializes:
When Layer 3 of Terminal #2 initializes:
13-102633 Rev. HPage 85
Tone Commander 40d120 Installation Instructions
NT: U Synchronized/Activated
L2: TEI Unassigned TEI:N/A
L3: Down USID:N/A TID:N/A
NEXT LAST [120d #1 Lines 61-120] EXIT
Screen 26
NT: U Synchronized/Activated
L2: Multi-Frame Established TEI:087
L3: Not Initialized USID:N/A TID:N/A
NEXT LAST [120d #1 Lines 61-120] EXIT
Screen 27 
						

							NOTE– The above information indicates benchmark points in the initialization process. Information
and sequences may vary.
If the Line Diagnostic display does not clear, undertake the following:
1. If not already accomplished, connect the 120d console to the companion 40d console using the
data link mounting cord.
2. Determine which display or station lamps continue to show.
3. Undertake the recommended troubleshooting procedures for the specific display shown.
If station lamps11, (27), 34, (47), 54are showing continuously:
Check all line connections from the telco interface to the jack on the rear panel of the
console. Be sure to check all associated wiring, cables, connectors and jack panels.
Check that the ISDN line has been wired to:
- pins 4 and 5 on an 8-pin modular jack, or
- pins 3 and 4 on a 6-pin modular jack, or
- the appropriate terminals on a 50 position punch-down block.
 Have the telco check the ISDN line at the CPE site.
 Replace the 120d console.
If station lamps11, (27), 33, (47), 53are showing continuously:
 At the 40d console, enter the Maintenance Mode, select SETUP, select SPID, select NEXT
and verify that the 120d console has been installed and SPID numbers entered. An
installed console is one that has checked-in with the 40d console as shown below:
An uninstalled console would appear in the display as shown below:

Make the appropriate 40d programming changes. The 120d console should initialize
successfully after the changes are entered.
If station lamps11, 21, 33, 47, 53are showing continuously:

Verify that the correct SPID numbers are entered in the 120ds SPID Program. If necessary
verify the number with a local telco customer support representative.
Page 8613-102633 Rev. H
Tone Commander 40d120 Installation Instructions
120d #1: OK S/W 2.05 H/W 1.23 [SPID]
001-060 SPID: 015559012001
061-120 SPID: 015559013002
NEXT LAST EDIT DELETE EXIT
Screen 29
120d #1: Not Installed [SPID]
NEXT LAST ADD EXIT
Screen 30
NT: U Synchronized/Activated
L2: Multi-Frame Established TEI:087
L3: Multi-point USID:000 TID:087
NEXT LAST [120d #1 Lines 61-120] EXIT
Screen 28 
						

							Make the appropriate 120d programming changes as required. The 120d will initialize
automatically after the changes are entered.
If station lamps11, 21, 33, 47, 53persist, temporarily remove power from the 120d console for at
least 30 seconds, then reapply it.
If screen 28 is showing continuously:
Verify that there is a SPID number entered for Terminal #2.
Make the appropriate programming changes. Layer 2 should initialize as shown in screen
29.
If screen 29 is showing continuously:
Verify that the correct SPID number is entered in the 120ds SPID Program for Terminal #2.
If necessary verify the number with a local telco customer support rep.
Make the appropriate 120d programming changes if required. Layer 3 should initialize as
shown in screen 30.
The station lamp states shown below are a special case. Since the success or failure of fully
initializing Terminal #1 drives the LED Line Diagnostic Display, the following is shown whenever
Terminal #2 initializes fully but Terminal #1 doesnt:
11, 21, 33, 41, 53
Verify that the correct SPID number is entered in the 120ds SPID Program for Terminal
#1. If necessary verify the number with a local telco customer support representative.
 Make the appropriate 120d programming changes as required. Layer 3 should initialize
and the LED Line Diagnostic display will clear automatically.
120d Call Origination Checkout
Press any DSS button that has already been programmed. When this is done, the following will be shown:
followed by:
Only if the called party answers, the display will update to:
Press the RELEASE button, then proceed to 120d Call Termination Checkout
(page 88).
13-102633 Rev. HPage 87
Tone Commander 40d120 Installation Instructions
DIAL Call Setup Bill Smith XX:XX
Screen 31
DIAL Ringing Bill Smith XX:XX
Screen 32
TALK Outgoing Bill Smith XX:XX
Screen 33 
						

							If screen 32 or 33 is not shown, it will most likely be replaced by either of the following:
Enter the Maintenance Mode, select NAMES, press the DSS button used in the beginning of this
section. When this is done, the following will be shown:
 Verify that the DSS# entry is the number to be dialed.
 Make the appropriate changes as required by selecting EDIT.
 Make the appropriate NAMES programming changes as required, then repeat the steps in this
section.
120d Call Termination Checkout
From another telephone, call the directory number that has been configured in network translations to
appear at a given position on the 120d console. The desired station LED should flash.
If the wrong or no LED flashes, call your local telco customer support representative and verify the
translations set up for the 120d console. Remember, it takes two terminals, using unique SPID numbers to
drive 120 LEDs.
If multiple and random LEDs are flashing, temporarily remove power from the 120d console, then after 30
seconds reapply it. If the fault persists, remove both the ISDN line and power, then reapply power only. If
the fault persists, replace the 120d console. If the fault clears, contact your local telco customer support
representative and ask for a line integrity test. High resistance paths from the ISDN line to ground can
cause the above.
40d/120d Call Transfer Checkout
From another telephone, call the PDN of the 40d console. Answer the call and press a DSS button that has
already been programmed. The following will be shown:
Page 8813-102633 Rev. H
Tone Commander 40d120 Installation Instructions
DIAL Enter # XX:XX
Screen 35
NAME: John Smith [NAMES]
DN:7063471002 DSS#:1002
DSS KEY:17 VM#:5551436 SPID:1 CA:017
NEXT LAST EDIT ADD RESET EXIT
Screen 36
DIAL Congestion Bill Smith XX:XX
Screen 34 
						

							Press CONNECT. The display will clear and the call will be transferred.
40d/120 Console Inactivity Recovery Procedures
If either the 40d or any 120d console are not functioning:
1. Verify that there is backlighting in the display of the 40d console.
2. If there is no backlighting:
Verify that the console power supply is plugged into active commercial power.
Verify that the console power supply is providing 34.0 to 56.5 VDC.
Reseat and check all console connecting cables.
Replace the affected console.
3. If there is backlighting, enter the Maintenance Mode, select DIAG, select LINE. Select NEXT and
LAST to view the line status of the 40d and all installed 120d consoles.
If NT status is not synchronized and activated;
 Check all line connections from the telco interface to the jack on the rear panel of the
console. Be sure to check all associated wiring, cables, connectors, and jack panels.
 Connect the affected console to another ISDN line to see if it initializes on Layer 1. Such
status will be shown in the display of the 40d or via LEDs on the 120d console.
 Replace the console in question or have the telco check the ISDN line based, on the
results of the previous check.
If L2 or L3 status indicates that the layer is not initialized:

Enter the Maintenance Mode, select DIAG, select SYSTEM, select RESET, then select
YES.

If the fault condition persists, from the Main menu, select SETUP, select SPID, using NEXT
and LAST to view the appropriate console. Verify that SPID numbers are entered and they
are correct.

While in the SPID Program, select EDIT, select DELETE, select FIELD, re-enter the SPID
number(s), select DONE.

Temporarily remove power from the console for at least 30 seconds, then reapply it.

Have the telco check the ISDN line.

Replace the affected console.
13-102633 Rev. HPage 89
Tone Commander 40d120 Installation Instructions
DIAL Ringing Bill Smith XX:XX
HOLD Internal 717 555-1492
Screen 37 
						

							System Features
Enhanced Incoming Call Identification
The caller’s name is displayed when sent from the central office or if the number is found in the console’s
internal database. Also shown are the type of call (incoming call, unanswered station call, priority call, hold
recall, etc.) and current call state.
Programmable 1000 Entry Calling Name Database
Up to 1000 names may be stored in an internal database, allowing identification of callers when number
data is sent from the central office.
Prioritized Ringing Calls
Ringing calls and timed recalls are prioritized for sequential answering by user determined call priority. Up
to eight call queues may be defined for various call types such as emergency, incoming external,
unanswered station calls, etc.
Programmable Ring Delays
Each line and station appearing on a console can be individually programmed to ring at the console
immediately, after a predetermined number of ring cycles, or never ring at the console. The Ring Delay
feature does not affect ringing at the station.
Single Key Answering
Ringing calls are answered in order of priority by pressing the Answer key.
Abbreviated Ringing
Console ringing is abbreviated during call handling to minimize attendant distractions.
Automatic Call Splitting
The handset is automatically connected to the second party when a DSS key is pressed for call transfer. A
Split key toggles between calling and called parties.
Automatic Call Hold
Active calls are automatically placed on hold when a new call is answered.
Hold Recall
Calls left on hold will alert the console after a predetermined time. The length of time calls have been on
hold is always shown in the display.
Held Call Polling
Call information for held calls can be displayed by polling the hold loops.
Direct Station Selection
Large, easily labeled keys on the 120d console provide quick access to stations for transferring or
originating calls. Unused keys can be programmed to autodial frequently called numbers.
Page 9013-102633 Rev. H
Tone Commander 40d120 Installation Instructions