Tone Commander 40d120 Installation Instructions

							Loop Setup
Each call appearance (loop) provided by the telco must be set at the console with the same loop feature
that is assigned at the central office. The following options are available:
NOTE– The Ring Delay function works only on loops set for Terminate (inbound calls only).
N/R – Not Reserved (inbound and outbound calls allowed)
TERM – Terminate (inbound calls only)
ORIG – Originate (outbound calls only)
(blank) – Inactive (unused)
Configuration Sheet
Fill out the Loop Setup tables on Configuration Sheet #4 (page 137) with the actual setting for each loop.

Select LOOPS from the Setup menu.
Current loop settings will be displayed.


Use NEXT or LAST to select the loop to be changed.


Select EDIT to change the loop setting.


Select the new loop setting with the appropriate key as shown in the display.


Select DONE.


You will be returned to the loop selection screen. Select another loop.
or
Select EXIT to return to the Setup menu.
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Tone Commander 40d120 Installation Instructions
1:N 2:N 3:N 4:N 5:N 6:N [LOOPS]
7:N 8:N 9:I 10: 11: 12: 13: 14:
15: 16: 17: 18: 19: 20: 21: 22:
NEXT LASTEDITEXIT
1:N 2:N 3:N 4:N 5:N 6:N [LOOPS]
7:N 8:N 9:I 10: 11: 12: 13: 14:
15: 16: 17: 18: 19: 20: 21: 22:
N/R TERM ORIG PRI INACTIVE DONE
Lucent
Custom ISDNPRI – Priority (outbound calls only, unless a priority call rings and no other loop is
available)Lucent Custom ISDN only
National ISDNLoops that are assigned to a call appearance for intercom use are denoted with an ‘I’
in the display below. The loop assignment for intercom loops cannot be changed here
– see Key Mapping - Intercom Keys
on page 50.
The recommended loop settings for installations with a single 40d are as follows:
Loops 1-6 – Terminate Loops 7 and 8 – Originate
Please see page 73 for multiple console installations.
All unused loops must be set toINACTIVE. 
						

							Names/Autodial Programming
An internal 1000 name database identifies callers by name when only directory number information is sent
from the central office. Name/number entries may also be assigned to DSS keys on the 120d consoles to
simplify call transferring and station dialing.
Spare DSS keys may be programmed to autodial up to 18 digits, including 0-9,
*, #. Use this option for one
button dialing of frequently-called numbers.
Call Appearance Remapping
The default call appearance for each DSS key corresponds to its key position. For example, for DSS key
#43, the default call appearance from the central office switch is 43 on SPID#1. Default call appearances
and SPID#s are as follows:
120d
Console
NumberDSS Key # SPID #Default
CA#
1 1-60 1 1-60
61-120 2 1-60
2 121-180 3 1-60
181-240 4 1-60
3 241-300 5 1-60
301-360 6 1-60
4 361-420 7 1-60
421-480 8 1-60
For compatibility with some ISDN switches, you may want to change the call appearance assignment for
some or all DSS keys. Some examples:
1. Some telcos require that the PDN for the 120d is assigned to call appearance #1. Changing the call
appearance for DSS key #1 allows station monitoring on that key’s station lamps.
2. To monitor two call appearances from a single DN, some telcos require that they are assigned to
sequential CA numbers on the 120d. Reassign one of DSS key’s call appearances to allow both
appearances to be monitored on a single DSS key’s station lamp pair.
3. Some telcos offer 128 call appearances on a single SPID. Call appearance remapping allows a 120d
to monitor all 120 station call appearances on just one SPID.
Each monitored call appearance can appear on only one station lamp. When a call appearance is assigned
to a new DSS key, it is removed from its former position.
Configuration Sheet
Fill out Configuration Sheets #5-8 (pages 138-141) with the station user name, directory lookup number,
DSS/autodial number, voice mailbox number, SPID number, and call appearance for each DSS key. DSS
number assignments should match those entered on the Translation Order Guides.
Before filling out the Configuration Sheets, make copies as needed for any additional 120d consoles.
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Tone Commander 40d120 Installation Instructions 
						

							120d _____ Configuration Sheet #5, DSS Keys 1-30
DSS keys are numbered vertically on the console – see page 42.
DSS
Key
#User Name
(18 max.)
Directory
Number
(10 max.)
DSS or Autodial
Number
(18 max.)
VM(7 max.)CAS
P
I
D
1
John F 425-542-4719 4719 1232 1 1
2Bill Jones 425-542-4729 4729 1233 2 1
3Jill K 425-542-4711 4711 1234 3 1
4Jane W 425-542-4712 4712 1251 4 1
5Ronnie Y 425-542-4715 4715 1260 5 1
6Kim L 425-542-4720 4720 1220 6 1
7Jack S 425-542-4716 4716 1221 7 1
8William F 425-542-4717 4717 1223 8 1
9Sarah S 425-542-4718 4718 1225 9 2
10Robin R 425-542-4721 4721 1224 10 1
11Joan L 425-542-4722 4722 1227 11 1
12Bill T 425-542-4737 4737 1228 12 1
13Mike N 425-542-4736 4736 1229 13 1
14David T 425-542-4723 4723 1230 14 1
15Wayne K 425-542-4713 4713 1255 35 2
16Phillip R 425-542-4714 4714 1254 16 1
17Mary S 425-542-4724 4724 1253 17 1
18Steven E 425-542-4725 4725 1257 18 1
19Karen G 425-542-4726 4726 1258 19 1
20Robert T 425-542-4728 4728 1259 20 1
21Jim W 425-542-4727 4727 1262 21 1
22Pat K 425-542-4730 4730 1263 22 1
23Randy A 425-485-4416 4416 1264 23 1
24Kirk B 425-443-5694 5694 1265 24 1
25Cliff N 425-543-6598 6598 1266 25 1
26Paul C 425-747-6521 6521 1267 26 1
27Norm D 425-523-5645 5645 1268 27 1
28Art S 425-883-5400 5400 1269 28 1
29Jo P 425-542-4741 4741 1270 29 1
30Larry E 425-542-4744 4744 1271 30 1
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Tone Commander 40d120 Installation Instructions
#1 
						

							Programming Procedure

Press the MAINT key to enter Maintenance Mode.

Select NAMES from the Maintenance Main Menu to enter autodial programming mode.
The current name database entries will be displayed by phone number order.

To edit a name/number that has already been programmed – select NEXT or LAST to view the next
or previous name programmed in the name database. When the desired name is found, select EDIT
to alter the programming.
or
Press DSS key to select the name/number entry associated with the key.

When the desired name is found, select EDIT to alter the programming.

To add a new name/number – select ADD.

Enter names with the dial pad. Most dial pad keys can access several characters. Press the key
repeatedly until the desired character appears in the display. To enter lower case letters, first press
the SHIFT key; the light above the key indicates lower case mode. Character assignments are shown
below.
Use the  keys (or the VOL keys) to move between character positions.
Page 6413-102633 Rev. H
Tone Commander 40d120 Installation Instructions
MAINTENANCE MAIN MENU
NAMESTIME STATS SETUP DIAG EXIT
NAME: Bob Brown [NAMES]
DN: 4253331111 DSS#:
DSS KEY: 59 VM#: SPID:2 CA:003
NEXT LASTEDIT ADDRESET EXIT
DELETE will delete your choice of a single character (CHAR), all characters in a field
(FIELD), or the entire name/number entry (ENTRY). 
						

							
Select NEXT to move the cursor to the DN field.

Using the dial pad, enter the full telephone number as sent by the telco
for incoming calling name
lookup.
The display will show the number being entered. The character position will advance
automatically in this field.

Select NEXT to move the cursor to the DSS# field.

Using the dial pad, enter the exact number to be dialed
when the DSS key is pressed. This number
should include the same digits you would normally dial to call that person (e.g. “914253491000” for a
long distance call, “3479” for an internal call, “93491000” for a local call, etc.). Allowable entries are
digits0-9,#, and*.
The display will show the number being entered. The character position will advance
automatically in this field.

Select NEXT to move the cursor to the DSS KEY field.

Press the DSS key to be programmed. Press the SHIFT key first if programming the station on the
lower half of a DSS key.
or
Enter the desired DSS key number with the dial pad (refer to page 42 for DSS key numbers).
The DSS key number will be displayed.

Select NEXT to move the cursor to the VM field.

Enter the voice mailbox number with the dial pad. Allowable entries are digits0-9,#,*, andP(a
pause; press dial pad key 7 twice to enter). See page 49 for a description of the voice mail feature.
The display will show the number being entered. The character position will not
advance
automatically – use the arrow keys.
If you want to change the call appearance assignment for this entry:

Select NEXT to move the cursor to the SPID field.

With the dial pad, enter the DSS console SPID number,1-8, that this key’s call appearance is
assigned to (determined by telco mapping).
The display will show the entered SPID number.

Select NEXT to move the cursor to the CA field.


With the dial pad, enter the call appearance number,1-128.
The display will show the number being entered. The character position will advance
automatically.


Select DONE to store the Names/Autodial information and return to the main Names menu.
The console will display a “DELETE OLD ENTRY?” warning if you attempt to enter a DN, Call
Appearance, or DSS button that has already been used in another entry. Select YES to delete
the old entry, or ABORT to return to the editing screen and change the new entry.


Select an option from the menu (NEXT, LAST, EDIT, or ADD).
or
Select EXIT to return to the Maintenance Main Menu.
Resetting Default Call Appearances
All Call Appearance and SPID settings can be reset to the default values (see page 62) by selecting
RESET from the Names menu.
To reset a single DSS key, delete the SPID and CA entries for that key – select DELETE, then select
FIELD for both entries. The default SPID and CA values will be displayed after selecting DONE to
save the changes.
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Tone Commander 40d120 Installation Instructions 
						

							Time of Day Clock

Press the MAINT key to enter Maintenance Mode.

Select TIME.
The Time menu, along with the current time, will be displayed.

Select EDIT to change the time setting.
The following screen will be displayed.

Enter the time in 12-hour format (AM/PM designation is not required). The leading0for hours 1-9
may be omitted.
The cursor will advance to the next character automatically. Use the arrow keys to manually
select the character position.


Press the DONE key to save the new time setting, or ABORT to exit and discard any changes.
The console will revert to the previous time setting if an invalid time was entered
Page 6613-102633 Rev. H
Tone Commander 40d120 Installation Instructions
MAINTENANCE MAIN MENU
NAMESTIMESTATS SETUP DIAG EXIT
TIME: 04:23 [TIME]
EDIT EXIT
TIME: 05:16 [TIME]
 DELETE ABORT DONE
The console will automatically change its time setting to match Central Office time whenever
a time-stamped message is received from the network (e.g. an incoming call).Lucent
Custom ISDN
DELETE will delete your choice of a single character (CHAR), all characters in a field
(FIELD), or the entire name/number entry (ENTRY). 
						

							Statistics
Console statistics such as average length of calls, response time for call answering, and number of recalls
are recorded by the 40d. All statistics can be reset by the user.
Statistics and console error logs can be saved to a PC and printed with the 40d120 Setup Utility. Please
refer to the 40d120 Setup Utility User’s Guide
, doc. #14-280177, that accompanies the utility diskette.
Statistics are presented on three display screens. Use the NEXT and LAST keys to move between
screens.

Press the MAINT key to enter Maintenance Mode.

Select STATS.
The first Statistics screen will be displayed.
Average Call Time– the average length of a call.
Average Hold Time– the average time that calls are on hold.
Average Response Time– the average time a call is ringing at the console before it is answered.


Select NEXT to view Statistics screen #2.
The following Statistics screen will be displayed.
Abandoned Calls– the number of calls that were disconnected by the caller before being answered.
Calls that were ringing for less than 10 seconds before disconnecting are not counted in this statistic.
Hold Recalls– the number of calls on hold that recalled the console after the timeout period expired.
Calls Answered AfterxxSec– the number of calls that were answered after a selected time
threshold. To change the time period used for this statistic, select EDIT, then enter the new time in
seconds, using the dial pad.
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Tone Commander 40d120 Installation Instructions
MAINTENANCE MAIN MENU
NAMES TIMESTATSSETUP DIAG EXIT
Average Call Time: 25 Seconds [STATS]
Average Hold Time: 40 Seconds
Average Response Time: 5 Seconds
NEXT LAST EXIT
Abandoned Calls: 1 [STATS]
Hold Recalls: 5
Calls Answered After 30 Sec: 2
NEXT LAST EDIT EXIT 
						

							
Select NEXT to view Statistics screen #3.
The following Statistics screen will be displayed.
In/Out Calls– the number of incoming (ringing) calls and the number of outgoing calls, not including
transfers, processed at the console.
Active Time– the total amount of time that the console was active on calls.
Elapsed Time– the time since the last Statistics reset.
Time values are rounded to the nearest whole minute.

To reset all statistics, select RESET. You will be prompted to confirm the reset.
NOTE– Removing power from the console does not reset statistics. The elapsed time clock is
temporarily suspended when no power is applied.
Diagnostics
System Diagnostics
System diagnostics are accessed by selecting DIAG from the maintenance main menu.
Use this option when directed to do so by Tone Commander Customer Service.
120d Startup Diagnostics
When power is applied to a 120d console, the busy lamps in columns 2-6 indicate various states during
initialization with the network.
column 2: Network Termination states
column 3: Layer 2 states for DSS keys 1-60
column 4: Layer 3 states for DSS keys 1-60
column 5: Layer 2 states for DSS keys 61-120
column 6: Layer 3 states for DSS keys 61-120
All lamps will go out (except for normal station busy indications) after successful initialization. If initialization
was not successful, the busy lamps will indicate the specific state(s) where the process failed, as shown on
the following pages.
Lamps 15, 25, 34, 45, and 54 will remain on if the 120d console is not connected to an active ISDN line.
Page 6813-102633 Rev. H
Tone Commander 40d120 Installation Instructions
In/Out Calls: 1 [STATS]
Active Time: 1 Hours, 20 Minutes
Elapsed Time: 4 Hours, 12 Minutes
NEXT LAST RESET EXIT 
						

							13-102633 Rev. HPage 69
Tone Commander 40d120 Installation Instructions
Figure 10– 120d Console Diagnostic Indicators 
						

							NT
Lamp Diagnostic Status
11 U Synchronized/Activated
12 U Synchronized/Not Activated
13 U Activation Only
14 Sealing Current/U Not Synchronized
15No Sealing Current/U Not
Synchronized
16 No TE Present/No Line Present
17 Seal Current/U Synchronized, No TE
18 Not Activated/EOC Loopback
19 MLT Insertion Loss Test
20 MLT Quiet Termination
DSS Keys 1-60
Lamp Diagnostic Status Lamp Diagnostic Status
21 Multiframe Established 31 Multipoint
22 Awaiting Release 32 Point-to-Point
23 Awaiting Establishment 33 Not Initialized
24 TEI Assigned 34 Down
25 Established Awaiting TEI
26 Assign Awaiting TEI
27 TEI Unassigned
DSS Keys 61-120
Lamp Diagnostic Status Lamp Diagnostic Status
41 Multiframe Established 51 Multipoint
42 Awaiting Release 52 Point-to-Point
43 Awaiting Establishment 53 Not Initialized
44 TEI Assigned 54 Down
45 Established Awaiting TEI
46 Assign Awaiting TEI
47 TEI Unassigned
Page 7013-102633 Rev. H
Tone Commander 40d120 Installation Instructions
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