TomTom Via 16 2 Reference Manual

							 
 
 
TomTom VIA 
User Manual 
16.2 
 
  
						

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Contents 
Welcome to navigation with TomTom 6 
Get going 7 
Installing in your car .............................................................................................. 7 
Positioning the device ............................................................................................ 7 
Switching on and off .............................................................................................. 7 
Setting up ........................................................................................................... 8 
GPS reception ...................................................................................................... 8 
Sending information to TomTom ................................................................................ 8 
Memory card slot .................................................................................................. 9 
Finding the memory card slot ................................................................................... 9 
Device not starting ................................................................................................ 9 
Charging your device .............................................................................................. 9 
Caring for your VIA ................................................................................................ 9 
Connecting to TomTom services 11 
About TomTom services ........................................................................................ 11 
Personal Area Networks ........................................................................................ 11 
Connect to TomTom services using your smartphone ..................................................... 11 
Reconnecting your smartphone ............................................................................... 12 
Connect to TomTom services using a different smartphone ............................................. 12 
Deleting phones .................................................................................................. 13 
Unable to get a connection .................................................................................... 13 
Whats on the screen 14 
The map view..................................................................................................... 14 
The guidance view ............................................................................................... 15 
The route bar ..................................................................................................... 17 
Distances and the route bar ............................................................................... 18 
The quick menu .................................................................................................. 18 
Navigation buttons............................................................................................... 18 
Main Menu smaller buttons and symbols ..................................................................... 21 
Volume control ................................................................................................... 22 
Using gestures .................................................................................................... 22 
Changing the text and button size ............................................................................ 23 
Reordering the Main Menu buttons ........................................................................... 23 
Traffic 25 
About TomTom Traffic .......................................................................................... 25 
About RDS-TMC ................................................................................................... 25 
The route bar ..................................................................................................... 25 
Looking at traffic on the map ................................................................................. 26 
Looking at traffic on your route ............................................................................... 27 
Traffic incidents ................................................................................................. 28 
Approaching a traffic jam warning ........................................................................... 29 
Avoiding a traffic jam on your route ......................................................................... 29 
Advanced Lane Guidance ....................................................................................... 30 
Time-dependent speed limits ................................................................................. 30  
						

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Syncing using TomTom MyDrive 31 
About TomTom MyDrive ........................................................................................ 31 
Logging in to MyDrive ........................................................................................... 31 
Setting a destination using MyDrive .......................................................................... 32 
Planning a route with stops using MyDrive .................................................................. 32 
Showing a planned destination in MyDrive .................................................................. 33 
Clearing a MyDrive destination ................................................................................ 33 
Deleting a MyDrive destination from My Places ............................................................ 33 
Set a phone contact as your destination using the MyDrive app ........................................ 33 
Finding and syncing locations using MyDrive ................................................................ 34 
Syncing My Places locations with MyDrive ................................................................... 34 
Importing a community POI list ............................................................................... 34 
Deleting a community POI list ................................................................................. 34 
Importing a track GPX file...................................................................................... 35 
Deleting a track GPX file ....................................................................................... 35 
Saving and restoring your personal navigation information .............................................. 36 
Quick Search for VIA devices 37 
About search ...................................................................................................... 37 
Planning a route to a POI using search ....................................................................... 37 
Planning a route to a POI using online search .............................................................. 39 
Entering search terms ........................................................................................... 41 
Working with search results ................................................................................... 42 
About postcodes ................................................................................................. 44 
About mapcodes ................................................................................................. 44 
List of POI type icons ............................................................................................ 44 
Planning a route 49 
Using suggested destinations .................................................................................. 49 
Planning a route to an address using search ................................................................ 49 
Planning a route to a city centre ............................................................................. 51 
Planning a route to a POI using search ....................................................................... 53 
Planning a route to a POI using online search .............................................................. 55 
Planning a route using the map ............................................................................... 57 
Planning a route using My Places ............................................................................. 58 
Planning a route using coordinates ........................................................................... 59 
Planning a route using a mapcode ............................................................................ 60 
Finding an alternative route ................................................................................... 61 
Planning a route in advance ................................................................................... 62 
Finding a car park ............................................................................................... 64 
Finding a petrol station ......................................................................................... 66 
Changing your route 68 
The Current Route menu ....................................................................................... 68 
Avoiding a blocked road ........................................................................................ 70 
Avoiding part of a route ........................................................................................ 71 
Types of route .................................................................................................... 71 
Route features ................................................................................................... 72 
Avoiding a route feature on your route ...................................................................... 72 
Adding a stop to your route from the current route menu ............................................... 72 
Adding a stop to your route using the map ................................................................. 72 
Deleting a stop from your route ............................................................................... 73 
Skipping the next stop on your route ........................................................................ 73 
Reordering stops on a route ................................................................................... 73  
						

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My Routes 74 
About My Routes ................................................................................................. 74 
About GPX and ITN files ........................................................................................ 74 
Saving a route .................................................................................................... 75 
Navigating using a saved route ................................................................................ 76 
Navigating to a stop on a saved route ....................................................................... 76 
Adding a stop to a saved route using the map .............................................................. 78 
Recording a track ................................................................................................ 79 
Navigating using a track ........................................................................................ 79 
Deleting a route or a track from My Routes ................................................................. 80 
Exporting tracks to a memory card ........................................................................... 80 
Importación de rutas y recorridos desde una tarjeta de memoria ...................................... 81 
Voice control (Speak&Go) 82 
About voice control.............................................................................................. 82 
Starting voice control ........................................................................................... 82 
Making your own wake-up phrase ............................................................................. 82 
The voice control screen ....................................................................................... 83 
Some tips for using voice control ............................................................................. 84 
What you can use voice control for........................................................................... 84 
Saying commands in different ways .......................................................................... 85 
Entering an address using voice control ..................................................................... 85 
Going to home using voice control ........................................................................... 85 
Going to a POI using voice control ............................................................................ 86 
Changing a setting using voice control ....................................................................... 86 
Map Share 88 
About Map Share ................................................................................................. 88 
Creating a map change report ................................................................................. 88 
Creating a map change report from a marked location ................................................... 89 
Types of map change ............................................................................................ 90 
Speed Cameras 92 
About speed cameras ........................................................................................... 92 
Crossing into another area or country ....................................................................... 92 
Speed camera warnings ......................................................................................... 92 
Changing the way you are warned ............................................................................ 94 
Reporting a new speed camera ............................................................................... 94 
Confirm or remove a mobile speed camera ................................................................. 95 
Updating locations for cameras and hazards ............................................................... 95 
Danger Zones 96 
About danger zones and risk zones ........................................................................... 96 
Crossing into another area or country ....................................................................... 96 
Danger zone and risk zone warnings ......................................................................... 96 
Changing the way you are warned ............................................................................ 97 
Reporting a risk zone ............................................................................................ 97 
Updating locations for danger zones and risk zones ....................................................... 98 
My Places 99 
About My Places .................................................................................................. 99 
Setting your home and work locations ....................................................................... 99  
						

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Changing your home location ................................................................................. 100 
Adding a location from My Places ............................................................................ 101 
Add a location to My Places from the map ................................................................. 101 
Adding a location to My Places using search ............................................................... 102 
Adding a location to My Places by marking ................................................................ 102 
Deleting a recent destination from My Places ............................................................. 102 
Deleting a location from My Places .......................................................................... 102 
Hands-free calling 103 
About TomTom services ....................................................................................... 103 
Connecting and disconnecting a phone ..................................................................... 103 
Accepting an incoming call ................................................................................... 104 
Ending or rejecting an incoming call ........................................................................ 104 
Making a hands-free call to a recent contact .............................................................. 104 
Making a hands-free call to a contact ....................................................................... 104 
Settings 105 
Appearance ...................................................................................................... 105 
Display ........................................................................................................ 105 
Route Bar ..................................................................................................... 106 
Guidance view ............................................................................................... 107 
Automatic Zoom............................................................................................. 108 
Bluetooth Connections ......................................................................................... 108 
Voices ............................................................................................................. 108 
Voice Control .................................................................................................... 109 
Maps ............................................................................................................... 110 
Route Planning .................................................................................................. 110 
Sounds and Warnings ........................................................................................... 111 
Warning type ................................................................................................ 111 
Speed camera warnings .................................................................................... 111 
Cameras ...................................................................................................... 112 
Hazards ....................................................................................................... 112 
Screen touch sounds ........................................................................................ 112 
Language and Units ............................................................................................. 113 
System ............................................................................................................ 113 
Help ............................................................................................................... 114 
Getting Help 115 
Help ............................................................................................................... 115 
Product certification 116 
Finding product certification information on your device ............................................... 116 
Updating using MyDrive Connect 117 
About MyDrive Connect ........................................................................................ 117 
TomTom account ............................................................................................... 117 
Setting up MyDrive Connect ................................................................................... 117 
Addendum 119 
Copyright notices 124  
						

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This User Manual explains all you need to know about your new TomTom VIA. 
To learn about getting started with your device and installing it in your vehicle, we recommend that 
you read the Get going chapter. 
After that, you will probably want to connect to TomTom services and you can read all about that in 
the Connecting to TomTom services chapter. To help you avoid traffic delays and get to your 
destination quicker, you can use TomTom services even on the routes you drive every day. 
After that, you will probably want to learn about Quick Search and you can read all about that in 
the Using Quick Search chapter.  
For information about what you see on the device itself, go to Whats on the screen. 
To plan your first route, go to Planning a route. 
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select your 
product model from the list or enter a search term. 
We hope you enjoy reading about and, most importantly, using your new VIA! 
Welcome to navigation with TomTom  
						

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Installing in your car 
Use the supplied mount to install your TomTom VIA in your vehicle. Read the instructions about 
positioning your device before you install your VIA. 
To install your VIA, do the following: 
1. Connect the supplied USB cable to the mount. If the mount is integrated into your VIA, connect 
the USB cable to the device. 
Note: Use ONLY the USB cable supplied with your VIA. Other USB cables may not work.  
2. Connect the USB cable to the USB car charger and plug this into the power supply on your 
dashboard. 
3. Choose the best smooth location, on your windscreen or side window, to mount your TomTom 
VIA. 
Tip: If the mount is integrated into your VIA, you can easily change the rotation of your 
device. Release the mount from the VIA using the thumb indent. Turn the mount around and 
clip it back onto the device until you hear it click. 
4. Make sure that both the suction cup on the mount and your windscreen are clean and dry. 
5. Press the suction cup of the mount firmly against your windscreen.  
6. Turn the rubber grip near the base of the mount in a clockwise direction until you feel it lock. 
7. If your mount is not integrated into your VIA, place your VIA in the mount, making sure that it 
clicks into place. 
Dashboard adhesive disks are available as part of a range of accessories for your VIA. For more 
information, go to tomtom.com/accessories.  
Positioning the device 
Be careful where you install your VIA. The VIA shouldnt block or interfere with any of the following: 
 Your view of the road. 
 The controls in your vehicle. 
 Your rear-view mirrors. 
 The airbags. 
You should be able to reach your VIA easily without leaning or stretching. In a car, you can attach 
your VIA to the windscreen or side window or you can use a Dashboard Mount Disk to attach the 
mount to your dashboard.   
Switching on and off 
Switching your device on 
Press the On/Off button until your device starts. If the device was off you see the map view. If your 
device was sleeping you see the last screen you were looking at.  
Sending your device to sleep 
To send your navigation device to sleep, press the On/Off button and then release it.  
Get going  
						

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You can also press the On/Off button for more than 2 seconds until you see the Sleep and Turn Off 
buttons. Select Sleep to make the device sleep. 
Tip: To send your navigation device to sleep when the USB cable is unplugged or whenever it is 
removed from the mount, go to Battery settings in the Settings menu. 
Switching your device off completely 
To switch off your navigation device completely, you can do one of the following: 
 Press and hold the On/Off button for more than 2 seconds until you see the Sleep and Turn Off 
buttons. Select Turn Off to switch off the device. Select the back button if you dont want to 
switch your device off. 
 Press and hold the On/Off button for more than 5 seconds until the device switches off.  
Setting up 
Note: The language you choose will be used for all text on the screen. You can always change the 
language later in Language and Units in the Settings menu. 
When you first switch on your TomTom VIA, you have to answer a few questions to set it up. Answer 
the questions by touching the screen.  
GPS reception 
When you first start your TomTom VIA, it may need a few minutes to determine your position. In 
future, your position will be found much faster.  
To ensure good satellite reception, use your VIA outdoors and keep it upright. Large objects such as 
tall buildings can sometimes interfere with reception. 
Important: QuickGPSfix contains information about satellite positions which helps your VIA find your 
position faster. QuickGPSfix information is sent to Always Connected devices in real time and to 
Smartphone Connected devices when connected to TomTom services using your smartphone. You 
can also update QuickGPSfix using MyDrive.  
Sending information to TomTom 
When you first start navigating or you have reset your VIA, your VIA asks for permission to collect 
some information about your use of the navigation device. The information is stored on your VIA 
until we retrieve it. We use it anonymously to improve our products and services. If you use our 
services, we will also use your location information to deliver the services to you. 
You can change whether you send this information with us at any time by doing the following: 
1. In the Main Menu, select the Settings button. 
2. Select System. 
3. Select Your information & privacy. 
4. Select the button to turn sending of information on or off. 
Note: If you choose not to send location information to us, you will no longer receive our 
services. This is because services need to send the location of your device to TomTom in order to 
receive the traffic information related to where you are. The end date of your subscription 
remains the same, even if you do not send this information to us. 
Additional information 
If you think that your information is not being used for the purpose for which you have provided it 
to TomTom, contact us at tomtom.com/support.  
						

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You can find current and more detailed information at tomtom.com/privacy.  
Memory card slot 
Some TomTom navigation devices have a memory card slot that is located on the side or bottom of 
the device.  
Before you use the memory card slot, make sure that you have the latest version of the application 
installed on your navigation device by connecting to MyDrive using a computer.  
When your VIA is up-to-date, you can use a memory card as extra storage space to add extra maps 
or to store routes and tracks to your device. Maps can be purchased from tomtom.com. 
Important: Routes and tracks cannot be stored on the same memory card as maps because different 
memory card formatting is used.  
Finding the memory card slot 
The memory card slot is under the mount. 
To insert a memory card, release the mount from the VIA using the thumb indent. Insert the 
memory card into the slot. Clip the mount back onto the device until you hear it click.  
Device not starting 
In rare cases, your TomTom VIA may not start correctly or may stop responding to your taps. 
First, check that the battery is charged. To charge the battery, connect your VIA to the car charger. 
It can take 3 - 5 hours to fully charge the battery depending on the type of device. 
Important: Do not charge your device using your vehicles own USB port because it is not powerful 
enough. 
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off 
button until your VIA begins to restart.  
Charging your device 
The battery in your TomTom VIA charges when you connect it to your TomTom vehicle charger, to 
your computer or to a USB Home Charger. 
Important: Do not charge your device using your vehicles own USB port because it is not powerful 
enough. 
You are warned when the battery level is low or critical. You lose your connection to some TomTom 
services when the battery level is low or critical. When the battery is empty, your VIA goes into 
sleep mode. 
Important: On device models START 42/52, START 40/50/60, and GO 51/61, the screen intentional-
ly dims when you connect your device to your computer. The screen also dims if you use a 
non-TomTom charger that does not provide enough power when charging. 
Note: Use ONLY the USB cable supplied with your VIA. Other USB cables may not work.  
 
Caring for your VIA 
It is important to take care of your device: 
 Do not open the casing of your device under any circumstances. Doing so may be dangerous and 
will invalidate the warranty.  
						

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 Wipe or dry the screen of your device using a soft cloth. Do not use any liquid cleaners.