Telrad Digital Avanti Attendant Console User Guide

							34 Avanti Attendant console
OVERFLOW
When defined overflow conditions are met, the system 
automatically directs incoming calls to ring at a pro-
grammed overflow extension. 
Calls continue to ring at the attendant position as well, and 
may be answered from either the overflow extension or the 
attendant position.
Overflow conditions are met when:
• More than a defined number of calls are waiting in the 
Main Call queue.
• A call has been waiting in the Main Call queue beyond 
a defined time limit.
• The attendant activates night service while calls remain 
in the Main Call queue.
When overflow occurs, the display shows OF followed by 
the number of calls waiting (instead of CW). 
When the overflow condition passes, normal operation is 
resumed.
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							Avanti Attendant console 35
SHUTTING DOWN THE CONSOLE
To shut down the console
•Press [POSITION BUSY]
.
The [POSITION BUSY]
 button indicator lights steadily.
To return the console to operation
• Press [POSITION BUSY]
 again.
The [POSITION BUSY]
 button indicator light goes off.
If your console has been programmed to require a 
password when deactivating position busy, you are 
prompted to enter your four-digit Executive Credit Code 
number.
NOTE
If all members of an attendant position activate 
position busy, night service is automatically 
induced (see next section).
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							36 Avanti Attendant console
NIGHT SERVICE
To put the console and the system into night service
•Press [NIGHT]
.
The [NIGHT]
 indicator flashes.
During Night service, the attendant console does not 
receive incoming calls and the queues are not active.
To return the console to day service
•Press [NIGHT] 
again.
The [NIGHT]
 indicator goes off.
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							Avanti Attendant console 37
BUSY VERIFICATION
You can verify the current state of any outside line. 
• Dial the number of an outside line.
If the line is available, you seize the outside line and 
hear outside dial tone.
Otherwise, busy tone is heard. The extension using the 
outside line and the outside line status (e.g. RING, 
BUSY, HOLD, etc.) is shown on the console display.
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							38 Avanti Attendant console
CLEARING AN ALARM DISPLAY
When a fault is detected in system operation, an alarm 
message is sent to the display of the attendant console.
The System Administrator should be advised of any alarm 
indication.
When the alarm message is no longer needed, you may 
clear the alarm from the display:
•Press [CLEAR ALARM]
.
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							Avanti Attendant console 39
CLASS OF SERVICE (COS) 
REASSIGNMENT
You may change the Day and Night Class Of Service 
(COS) of any extension in the system.
To change an extensions Class Of Service
1. Press .
2. Press 
{COS}.
3. Dial the extension number. 
4. Press 
{DAY COS}. 
5. Enter the new Day COS number.
6. Press
 {NIGHT COS}.
7. Enter the new Night COS number.
8. Do one of the following:
•Press
  once to repeat the extension number entry 
procedure for another extension.
or
•Press
  three times, to exit the programming function 
while saving the changes.
or
•Press [DROP]
 to exit the programming function without 
saving the changes.
NOTE
If the configuration computer is connected online to 
the system, the message 
PLEASE TRY LATER 
appears on the display. After the computer is dis-
connected, you are able to program COS assign-
ments.
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							40 Avanti Attendant console
DSS UNIT
The Attendant console may be equipped with a DSS 
(Direct Station Selection) unit to provide Direct Station 
Selection, Busy Lamp Field (BLF) indications and addi-
tional personal speed dial buttons.
The DSS unit has 30 programmable buttons and may be 
assigned up to four 30-button maps. A map is an arrange-
ment of up to 30 entries representing extensions. This pro-
vides the attendant with an additional 120 programmable 
buttons.
To change the active map on the Add-on unit
•Press [MAP #]
 (select the MAP number of your choice).
The MAP button indicator lights.
Alternatively, up to four DSS units may be chained 
together for single touch access to the system exten-
sions.
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							Avanti Attendant console 41
DOOR UNIT
If your system is equipped with a door unit and your con-
sole has been programmed accordingly, you can control 
the entry of visitors into premises. 
When someone presses the doorbell, a call waiting ring 
sounds at your console.
To speak to the visitor
1. Press [ANSWER] 
or the flashing [DOOR] 
button.
2. Speak to the visitor.
To open the door
•Press [
*]
.
To end your conversation
• Press [RELEASE]
 or [DROP]
.
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							42 Avanti Attendant console
SETTING THE SYSTEM CLOCK
If your console has been defined as the time setting set:
1. Press
 .
2. Press
 .
3. Dial the correct time, using “HHMM” in 24 hour format 
(e.g., 1530 for 3:30 pm).
4. Dial the correct date, using “DDMMYY” format (e.g. 
030199 for March 1, 1999).
5. Press
 	.
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							Avanti Attendant console 43
ALARM
You may program the Attendant console to sound an alarm 
at any desired time.
To set the alarm time
1. Press .
2. Press .
The current programmed alarm time is displayed.
Use the dialpad to enter the desired alarm time, using 
24 hour format (e.g. 1530 for 3:30 pm).
3. Press
 	.
The alarm icon 
 appears on the second line of the dis-
play.
NOTE
Once an alarm has rung, the alarm setting is can-
celed.
To stop the alarm ring
•Press [ANSWER]
.
To cancel the alarm setting
Before the alarm rings:
1. Press
 {CANCEL}.
2. Press
 {TIME ALARM}.
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