Telrad Digital Avanti Attendant Console User Guide

							14 Avanti Attendant console
If the called party does not answer, you can return to the 
call:
• Press the softkey with the appropriate outside line num-
ber (e.g. 
{SPLT 805}).
If the called party does not wish to receive the call, you can 
transfer the call to someone else:
1. Press [DROP]
.
2. Dial the new extension number.
To make a confirmed transfer
After answering the call:
1. Dial the requested extension.
When the extension answers:
2. Press
 {JOIN}.
You hear a short beep indicating a conference has 
been initiated.
Once you have confirmed that the two parties are con-
nected:
3. Press [RELEASE]
.
You exit the conference.
SERIAL TRANSFER
A serial transfer enables you to serve an external caller 
who asks to speak to several persons in turn.
After answering the call
1. Press
 {SERIAL}.
2. Dial the first requested extension.
3. Press [RELEASE]
.
When this conversation is finished (i.e. when the called 
extension hangs up), the call enters the attendants Pri-
vate Recall queue.
To return to the outside call
4. Press [PRIVATE RCL]
.
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							Avanti Attendant console 15
NOTE
You may have to answer other calls in the private 
Recall queue, before being connected to the serial 
transfer call.
To make further serial transfers, repeat steps 1 through 4, 
above.
To transfer a call by page
After answering the call:
1. Press [FEATURE] 
and dial the PAGE zone access 
code
or
Press the PAGE zone button.
2. Announce the call and the line on which it is ringing.
3. Press [RELEASE]
.
To transfer internal calls
After answering the call:
1. Dial the requested extension.
2. Press [RELEASE].
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							16 Avanti Attendant console
INTERNAL CALLS
To place a non-ringing call
• Dial the extension number
or
Press the extension button.
To place a ringing call
1. Press [TONE]
.
2. Dial the extension number.
If the extension you called is busy
When you dial an extension and hear busy tone, you can 
activate the Callback feature:
1. Press
 {CALL BACK}.
When the extension becomes available, if the private 
Recall Queue is empty, you hear call back ringing and 
CALL BACK appears in the display.
2. Answer the call.
You hear the called extension ringing.
To cancel callback
• Press 
{CNCL CBACK}.
BARGE INTO A CONVERSATION
Depending on system programming, you may be able to 
break into another conversation.
When you dial an extension and hear busy tone:
•Press
 {BARGE IN}.
A warning tone is heard by all parties (depending on 
system programming).
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							Avanti Attendant console 17
PAGE CALL
To initiate a page
1. Press the PAGE zone button, 
or
Press [FEATURE]
 and dial the PAGE zone access 
code.
You hear a tone burst.
Then:
2. Make your announcement.
3. Press [RELEASE]
 to end the page call.
To speak directly with a page initiator
While the page announcement is heard:
1. Press [FEATURE]
.
2. Dial the MEET ME PAGE access code ([6][6]
).
3. Press [FEATURE]
 and dial the PAGE zone access 
code.
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							18 Avanti Attendant console
OUTSIDE CALLS
To place an outside call
1. Press the outside line or outside line group button or 
dial the LCR code.
2. Dial the required number.
Depending on system programming, the cost of your 
call may be displayed briefly at the end of the conversa-
tion.
ABBREVIATED OUTSIDE DIALING
To speed dial an outside number 
Do one of the following:
• Press the appropriate SPEED DIAL button,
or
Press 
{SPEED DIAL} and dial the desired speed dial 
bin code.
Redialing the last outside number
1. Press an outside line group button.
2. Press
 {REDIAL}.
To save a frequently dialed outside number
During an outside call which you initiated:
•Press
 {SAVE}.
The dialed number is stored in memory.
To dial the saved number
1. Press an outside line group button or dial LCR code.
2. Press
 {REPEAT}.
NOTE
Pauses may be entered, where needed, in a mem-
ory sequence (e.g. speed dial sequence), by 
pressing
 {PAUSE}.
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							Avanti Attendant console 19
WAITING FOR AN AVAILABLE OUTSIDE LINE
When you try to select an outside line and receive busy 
tone:
1. Press
 {TK QUE}.
When an outside line becomes available, if your Private 
Recall queue is empty, you hear ringing and TK QUE 
appears in the display.
2. Press [PRIVATE RCL]
.
3. Listen for outside dial tone and dial the desired number.
To cancel trunk queue
• Press 
{CNCL TKQUE}.
FLASH (DISCONNECT)
When connected to an outside line, you may disconnect 
the call or cancel the dialing, without losing the outside line.
•Press [FLASH]
.
You may now dial any outside number.
FLASH (SIGNAL)
If your system is connected to a private switch or to 
CENTREX, you may obtain special services on lines 
defined accordingly.
To obtain special services via a line defined 
as behind an exchange
•Press
 {FLASH SIG} while connected to the line.
SWITCHING TO TONE DIALING
•Press
 {TONE DIAL}.
The dialing method is changed to DTMF.
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							20 Avanti Attendant console
ACCOUNT CODES
Account codes are assigned to extension users and cli-
ents, to record telephone call duration and costs.
The account codes entered are printed out on the Station 
Message Detail Recording printer. 
Account codes may be entered before seizing an outside 
line or during an outside call, after the elapsed call time 
appears in the display.
Account code entry may be voluntary, prompted or forced.
Prompted account code
You hear a periodic tone during outside conversations as a 
reminder to enter an account code.
Forced account code
You must enter an account code in order to seize an out-
side line.
Account code entry
Before seizing an outside line or after the elapsed call time 
appears:
1. Press 
{ACCOUNT}.
2. Dial the account code (up to 11 digits).
3. Press 	.
NOTE
Several account codes may be entered during the 
conversation.
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							Avanti Attendant console 21
PICK UP
You may pick up calls ringing or on hold at other exten-
sions.
1. Press 
{PICK UP}.
2. Dial the number of the extension or outside line that is 
ringing or on hold.
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							22 Avanti Attendant console
MESSAGES
If after dialing an extension, there is no answer or you hear 
busy tone, you can send a message from a previously 
defined list, which appears on the telephone display.
When you send a message, display telephones show the 
text of the message, followed by your extension name or 
number (e.g. “
GONE OUT STEVE”).
SENDING MESSAGES
To send a message
After dialing an extension:
1. Press .
The first five of the available messages are displayed.
To view more messages:
2. Press
 .
To select a message:
3. Press the softkey adjacent to the desired message.
If the message includes asterisks (*), you may edit the 
message using the dialpad.
To send the message to the called extension:
4. Press 
{SEND MSG}.
The message enters the called sets message memory.
To disconnect without sending a message
•Press [DROP]
.
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							Avanti Attendant console 23
RECEIVING MESSAGES
To read your messages
•Press
 . 
All your messages are displayed.
To call the message sender
• Press the softkey to the left of the message.
DELETING MESSAGES
To delete a message
• Press the softkey to the right of the message you wish 
to delete.
To cancel all messages
You may erase all messages sent throughout the system.
1. Press 
{CANCEL}.
2. Press
 . 
3. Press 
{ALL}.
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