Telrad Digital Avanti Attendant Console User Guide

							4 Avanti Attendant console
If you have ImaGEN, you may also see other icons on your 
display. See the ImaGEN user guide for an explanation of 
how to use these icons.  
Exit Appears on the bottom line. 
When engaged in a conference 
call, press to exit the conference.
When in programming mode, 
press to exit.
Message Appears on the bottom line. 
Press to send a message, reply 
to a message, or cancel 
messages.
Drop/Cancel Appears on the bottom line when 
you cancel call forward. 
	Save Appears on the bottom line when 
you want to save the current 
programming procedure.

Call forward 
(cancel)Appears on the bottom line, after 
pressing 
{CANCEL}. Press to 
cancel call forwarding.
Next page When programming any feature 
that uses more than one page of 
your display (Message,  Phone 
Book), press to scroll to the next 
page.
Time Appears on the bottom line, after 
pressing 
.
Press to program the time alarm.

PauseAppears on the bottom line. 
Pressing this button while dial-
ing on an external line inserts a 
pause in a dialing sequence.
Icon Meaning When you see it
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							Avanti Attendant console 5
Fixed feature buttons
A fixed button is marked or labeled (by a sticker) with its 
permanent function on the console faceplate (for example, 
[FLASH]
, [NIGHT]
, [RELEASE]
).
User-programmable buttons
Some of the buttons on your console may be user-pro-
grammable MEMORY or SPEED DIAL buttons. You may 
program these to access extensions, features or outside 
numbers.
NOTE
Whenever you have to dial a feature access code, 
outside line number or extension, you may press a 
button programmed with the relevant code instead.
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							6 Avanti Attendant console
ATTENDANT CONSOLE DISPLAY
The console has a large display, which enables you to fol-
low the status of calls in progress.
The first line of the display provides general system infor-
mation, such as the time and date and the number of calls 
waiting. It also displays the name or number of the exten-
sion or outside line of the current call.
The second line of the display provides information on the 
status of the attendant and the specific call being handled. 
It also displays the elapsed time and caller identification 
information of the current call.
The middle five lines of display are divided into two sec-
tors:
The softkeys on the left side indicate current available 
functions, such as
 {CANCEL}.
The softkeys on the right side of the display indicate the 
status and line number of calls placed on Private Hold by 
you, (the attendant).
The bottom line of the display displays icons for program-
ming features, such as,  (Time).
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							Avanti Attendant console 7
PRINCIPLES OF OPERATION
The attendant is never busy
All calls reaching the attendant get a ring tone.
Offhook state
The console is always offhook. Lifting or replacing the 
handset makes no difference to the consoles state.
Executive suite attendant
If your console is programmed for the Executive suite 
application, you handle calls for a number of organizations. 
Your display assists you by indicating for which organiza-
tion the arriving call is intended.
Headset/handset operation
The console may be operated with either a headset or a 
handset.
Disconnecting a call
Pressing [DROP]
 disconnects the console from the current 
process, and returns the console to the previous stage of 
the process.
Pressing [RELEASE]
 terminates a call in progress, or 
completes the transfer of an outside line. Afterwards, the 
console is returned to an inactive state.
The answer button
Pressing [ANSWER] 
completes the transfer of the current 
call and connects you to the next call in the Main Call 
queue.
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							8 Avanti Attendant console
Dialing on the console
If you are connected to an outside line and [DIAL CONT] 
indicator is on, any digits you press are dialed on the out-
side line.
If the [DIAL CONT] 
indicator is off, any digits you press are 
considered the beginning of a transfer process.
When dialing internally or when dialing a system feature, 
the [DIAL CONT] 
indicator should be off.
You need to use [DIAL CONT]
 when dialing to Voice Store 
& Forward machines, SPRINT, MCI lines, etc.
SETTING VOLUME AND DISPLAY CONTRAST
To adjust the handset volume
During a conversation:
•Press [LO  HI]
 to change the volume.
To adjust the volume of tones
While connected to the tone:
•Press [LO  HI] 
to change the volume.
To adjust the display contrast
While the console is in idle state:
•Press [LO  HI]
 to change the display contrast.
MUTE RING
The arrival of a new call is announced by a ring burst. Also, 
a call waiting tone is sounded, at preset intervals, when 
calls are waiting in queues. You may disable these tones.
To disable ringing 
•Press [MUTE RING]
.
The [MUTE RING]
 indicator lights.
To enable ringing 
•Press [MUTE RING]
 again.
The [MUTE RING]
 indicator goes out.
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							Avanti Attendant console 9
DISTINCTIVE RINGING
You can program telephone sets located close to each 
other with distinctive rings, to enable you to identify which 
telephone is ringing. Nine different rings are available.
To change the ring for your telephone console
1. Press [*] 
and [#] 
simultaneously.
2. Press one of the dialpad buttons ([1]
 - [9]
).
When you hear the ring that you want:
3. Press 
{Save}.
4. Lift and replace the handset.
Your telephone set re-initializes and all telephone rings 
(internal, external, recall, etc.) sound with the distinctive 
ring selected.
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							10 Avanti Attendant console
ANSWERING CALLS
When your telephone rings, the display may show the fol-
lowing:
for internal calls: 
the calling extensions name and num-
ber;
for outside calls: 
the ringing line or calling partys name or 
number.
NOTE
Telrads DIGITAL systems support Caller Name 
and Caller Identification on the Avanti telephone 
display.
Main call queue
Internal and external calls enter the Main Call queue.
The number of calls waiting in the attendant queue is indi-
cated in the top line of the display, e.g. CW23, where CW 
stands for Calls Waiting and 23 is the number of calls.
To answer the first call waiting in the Main Call queue
• Press [ANSWER]
.
Subqueues
Depending on the type of call and system programming, 
calls may also enter subqueues.
The subqueues include:
• Recall queue - contains transferred calls unanswered 
by other extensions or placed on hold for longer than a 
preset time. Press [RCL]
 to retrieve from this queue;
• Private Recall queue - contains calls due to recall at 
your console only. Press [PRIVATE RCL]
 to retrieve 
from this queue.
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							Avanti Attendant console 11
• Hold queue - contains incoming calls placed on hold by 
any of the attendants in your group. To retrieve from 
this queue, press [ANSWER HOLD]
.
• Incoming Call Identifier (ICI) queues (if defined) - con-
tains calls from specific lines or extensions and allows 
you to give them preference over other incoming calls 
waiting in queue. Press a designated ICI button to 
retrieve from this queue;
• Dial Attendant queue (if defined) - contains calls from 
extensions that dialed “0”. Press the designated Dial 
Attendant button to retrieve from this queue.
• Interposition queue (if defined) - contains calls from 
extensions that dialed your extension number. Press 
the designated Interposition button to retrieve from this 
queue.
Depending on system programming, each subqueue may 
be provided with a dedicated button. When a call exists in 
the queue, the buttons green light indicator flashes.
To answer the first call waiting 
in a particular subqueue
• Press the appropriate queue button.
By pressing the queue button of your choice, the DIGITAL 
system enables you to answer calls selectively and to give 
priority to a chosen call queue.
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							12 Avanti Attendant console
HOLD
Private hold
If you want a call to remain on hold at your console only:
• Press an available Private Hold softkey on the right side 
of the display panel.
The line number and status, e.g.  8880
 appear in the 
display.
To pick up a call from Private Hold
• Press the Private Hold softkey again.
Manual hold
Calls may be placed on hold manually, by pressing 
[HOLD]
.
A call placed on hold enters the Hold queue, from which it 
can be retrieved by any attendant console in the attendant 
position.
To pick up a call on hold
•Press [ANSWER HOLD]
.
Automatic hold
Incoming calls are placed automatically on hold when you:
• Dial any digit.
•Press [TONE]
.
• Press a SPEED DIAL, PAGE or LCR button.
• Press a MEMORY button programmed with an exten-
sion number.
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							Avanti Attendant console 13
TRANSFERRING CALLS
To transfer an incoming call
After answering the call:
1. Dial the requested extension, 
or 
Press the extension button.
The call is placed automatically on hold.
2. Inform the answering party that a call is waiting.
To complete the transfer, do one of the following:
• Press [RELEASE]
. 
You are returned to idle state,
or
Press [ANSWER]
. 
You are connected to the next call in the queue.
To transfer a call which you initiated
When the called party answers:
1. Press [DIAL CONT]
 to deactivate dial continuation.
2. Proceed as for an incoming call transfer (see above).
To  c a m p  o n
If the requested extension is busy when you attempt to 
transfer a call.
You can complete the transfer so that the call camps on the 
busy extension:
•Press [RELEASE]
.
When the busy extension hangs up, the camped on call 
rings.
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