Telrad Digital Avanti 3020 And Avanti 3015D Telephone Sets User Guide

Avanti 3020 and 3015D telephone sets 55
DIALING ASSISTANCE 
FOR OUTSIDE CALLERS
Outside callers who do not know the extension number of 
the person they wish to reach have three different types of 
assistance available to them: 
Dial by Name
 enables them to reach the person by dialin
g 
a few letters of their name.
Extension Assistance
 plays recorded announcements of 
extension numbers.
Single Digit Dialing
 allows the caller to reach a prepro-
grammed extension by dialing one digit.
NOTE
A person...

56 Avanti 3020 and 3015D telephone sets
To dial by name
1. Dial the IMAGEN
 telephone number; 
you hear the followin
g options:
2. Dial [3]
; you hear a recorded announcement: 
Dial the first “X” letters of the subscribers name, using 
a standard dialpad
.
“X” in the announcement is the pro
grammed maximum 
number of letters -- up to six.
• For the letter Q dial [7]
.
• For the letter Z dial [9]
.
• To complete the entry dial [#]
.
• For the operator dial [0]
.
3. Dial the first letters of the name and...

Avanti 3020 and 3015D telephone sets 57
• If the letters match several possible names, you are 
given a choice of which name you want to dial. For 
example, if you want to reach Jack Brown, dial BR 
and [
#]
, you hear a recorded announcement, 
giving 
you the first name in the directory that starts with BR: 
There are several subscribers with that name. 
Please select one of the following names:
•BOB BROWN at extension 455;
•
Dial [1]
 to transfer to that extension;
•
Dial [2] to play the next name;
•...

58 Avanti 3020 and 3015D telephone sets
The secondary extension assistance announcement gives 
the extension numbers of various people in the depart-
ment. For example, if you dialed [1]
 for personnel you 
mi
ght then hear an announcement similar to:
• For Jane Smith  dial 13489
• For John Smith  dial 15679
When a callers hear the extension number of the person 
they wish to reach, they can either,
• Dial [
1]
 and the extension number;
or
• Dial [2]
 and the mailbox number; they can then leave a...

Avanti 3020 and 3015D telephone sets 59
PROGRAMMED INTERVIEW
If the system administrator has programmed this feature, it 
conducts a recorded interview with an outside caller. 
For example, the system administrator can pro
gram an 
interview that takes orders over the phone. The recorded 
interview questions mi
ght ask the customer her name and 
address, what product they want to order, what size, what 
color, etc. and how they want to make payment. The 
answers are recorded. The interview consists of a...

60 Avanti 3020 and 3015D telephone sets
NOTE
Your system administrator may pro
gram up to nine 
different interviews into the system. If there is more 
than one interview, the main openin
g greeting con-
tains dialin
g instructions for accessing the different 
interviews. For example, 
To order a catalog item, 
dial 
[7]
. To request billing information, dial [8]
. 
Once the caller has dialed into the desired inter-
view, it is conducted as above.
UserGuide.book  Page 60  Thursday, August 5, 1999  3:19 PM 

Avanti 3020 and 3015D telephone sets 61
FOREIGN LANGUAGE 
ANNOUNCEMENTS
IMAGEN 
offers you the option of having your mailbox oper-
ate in lan
guages other than English.
If this option has been installed in your system your system 
administrator can pro
gram your mailbox so that you and 
people callin
g your mailbox have a choice of hearing 
announcements and instructions in up to ten different lan-
guages. 
It is possible to pro
gram a mailbox so that its owner hears 
options and announcements in a...

62 Avanti 3020 and 3015D telephone sets
ADVANCED IMAGEN
SUBSCRIBER FEATURES
This section contains a description of a number of more 
advanced mailbox features. If you prefer, each of these 
features can also be pro
grammed for you by your system 
administrator, on the dedicated IMAGEN Personal Com-
puter.
AUTOMATIC COPYING OF UNHEARD MESSAGES
If a number of employees in your or
ganization handle the 
same type of calls, IMAGEN
 can see to it that they receive 
each others messa
ges as well. In this way,...

Avanti 3020 and 3015D telephone sets 63
To program your mailbox to automatically copy 
unheard messages
1. Dial [4]
 in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Dial [7]
 -- Auto-copy; you are transferred to the AUTO 
COPY Menu:
3. Press 
{DESTINATION} or [1]
 to indicate the auto-copy 
destination, then enter the appropriate mailbox number;
you are returned to the AUTO COPY Menu.
4. Press 
{TIME} or [2] 
to specify the time period after 
which messa
ges in your mailbox will be copied...

64 Avanti 3020 and 3015D telephone sets
Copies of all messages forwarded to another mailbox by 
this feature remain in the source mailbox. In addition, mes-
sa
ges copied to the automatic-copy mailbox will NOT be 
on-forwarded to other mailboxes in the event that they are 
unheard by your collea
gue as well.
DEFINING A PERSONAL DISTRIBUTION GROUP
In addition to mailbox 
groups, which are programmed by 
the system administrator, you can also define your own 
personal distribution 
group for sending out...