Taske Call Center Management Tools Wallsign User Guide

							WallSign                                            TASKE Call Center Management Tools Version 7.0-31-appropriate code for the component is added to the message string.
When special effects, graphics, and formatting are incorporated into a reader board
message, it is important to properly place these components around the message text
and ACD variables to achieve the intended effect on the reader board.
Components of the Quick Message Window
The Quick Messages window is comprised of three sections: the record area, the
toolbar, and the record edit area.
Record AreaThe record area of the Quick Messages window lists
the existing quick messages. Select a message from
the list for editing or deletion. When selected, a
message is highlighted in blue and its details can be
viewed and edited in the record edit area.
ToolbarThe toolbar in the Quick
Messages window is used to
create and name new quick messages, edit existing quick messages, and delete
quick messages no longer needed. In addition, the toolbar also provides the
controls for starting and stopping the display of the quick messages on the
reader boards.
Record Edit AreaThe record edit area of
the Quick Messages
window provides the
platform and the tools for
the construction of quick
messages for a reader
board. This area is used
to define new reader
board quick messages
and to edit the quick
messages that have already been created. The white section of the record edit
area is the message platform. This section is where the quick message is
created by typing the message text directly into the message platform and
inserting formatting codes using the tools below. 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-32-Creating A Quick Message
Use the Quick Messages window to construct messages for immediate play on
one or all reader boards in the sign network. The positioning of the message
components depends on how the message is to play on a reader board.
Formatting and effects must be positioned in the message before the message
text or the ACD variable it is supposed to affect.
As the message is constructed, its components are visible on the message
platform of the record edit area.
To construct a quick message:
1. Click the Config button to choose Configuration mode and click the on the main control panel.
2. Click New on the toolbar.
3. Type a quick message name.
4. Select the line position.
5. Select a special effect.
6. Select a color for the message text.
7. Add character formatting, if desired.
8. Type the message text in the message platform. If character formatting is
present, ensure that the message text appears between the character
formatting tags if both an on and an off tag are present.
9. Select an ACD variable, if desired. Logically position the ACD variable in
the message text where its value will make sense when played on a
reader board.
10. Select a special graphic or select a user defined graphic by clicking the
Your Graphics button. Position the graphic as it should appear with the
message text.
11. Select the desired display options.
12. Click the Update button on the toolbar to save the new quick message. 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-33-Selecting the Line PositionThe line position buttons are used to select the vertical alignment of the message
text on the reader board. The vertical alignment options are top, middle, bottom,
and fill. Selecting the top, middle, or bottom options means that the message text
will only occupy the selected line on the reader board. Selecting the fill option
means that the message text enters the reader board from the top, left corner
and is able to occupy all three lines when the message is long enough to fill the
reader board.
Click a line position button to insert code into the message that determines the
line position of the message text on the Spectrum reader board.
ButtonCode In MessageDescription{\Top}The text following the code appears on the top line of the
reader board.{\Middle}The text following the code appears on the middle line of the
reader board.{\Bottom}The text following the code appears on the bottom line of the
reader board.{\Fill}The text following the code fills all three lines of the reader
board.Selecting Special EffectsThe special effects buttons are used to define how a message moves across the
reader board. If none of the options are specified, the automode option is
automatically selected. Automode produces a random selection of the available
special effects. Special effects must be placed before the message text or ACD
variable they are intended to affect.
The available effects are:
ButtonCode In MessageDescription{\Effect - Roll Up}Roll Up{\Effect - Roll Down}Roll Down{\Effect - Roll Left}Roll Left{\Effect - Roll Right}Roll Right{\Effect - Roll In}Roll In{\Effect - Roll Out}Roll Out{\Effect - Wipe Up}Wipe Up 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-34-{\Effect - Wipe Down}Wipe Down{\Effect - Wipe Left}Wipe Left{\Effect - Wipe In}Wipe In{\Effect - Wipe Out}Wipe Out{\Effect - Auto Mode}Automode (randomly selects special effects){\Effect - Scroll}Scroll{\Effect - Flash}Flash{\Effect - Hold}Hold{\Effect - Rotate Left}Rotate Left{\Effect - Compress Rotate}Compress Rotate{\Effect - Switch}Switch{\Effect - Interlock}Interlock{\Effect - Twinkle}Twinkle{\Effect - Sparkle}Sparkle{\Effect - Snow}Snow{\Effect - Spray}Spray{\Effect - Starburst}Starburst{\Effect - Slide}SlideSelecting Special GraphicsThe special graphics buttons are used to insert the graphics provided with the
WallSign Administrator into reader board messages. Clicking one of the Special
Graphics buttons inserts the code for the graphic into the message.
The special graphics included with the WallSign Administrator are:
ButtonCode In MessageDescription{\Special - Welcome}Scroll Welcome{\Special - Slot}Slot Machine 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-35-{\Special - Thank You}Script Thank You{\Special - No Smoking}No Smoking{\Special - Dont Drink &
Drive}Dont Drink and Drive{\Special - Animal Running}Running Animal{\Special - Fireworks}Fireworks{\Special - Turbo Car}Turbo Car{\Special - Cherry Bomb}Cherry BombCharacter FormattingThe Character Format button is used to insert call information in a message and
specify character attributes such as character spacing, width, height and the
speed at which characters are scrolled across the screen. The Character Format
button produces a menu that contains three sub menus. These menus are Insert,
Speed, and Effects. Most of the character formatting options place both an on tag
and an off tag in the message. It is important to place the text requiring the
formatting between the two tags.
The Character Format button produces a pop-up
menu with three sub-menus. The sub-menus
contain character formatting options that, when
selected, insert code into a message. The code
affects the appearance of the text characters following the code. It is important to
note that some reader boards do not have the capability to adjust character width
and height. A question mark displayed by the reader board indicates this
hardware limitation.
The character formatting codes that accessed through the Character Format
button are:
Insert MenuMenu OptionCode In MessageDescriptionCall Time{\Format - Call Time}Inserts the call time in the message.Call Date{\Format - Call Date}Inserts the date in the message.Next Line{\Format - Next Line}Inserts a carriage return .No Hold{\Format - No Hold}Prevents pausing between format changes. 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-36-Speed MenuMenu OptionCode In MessageDescriptionSpeed 1{\Format - Speed 1}The rate at which characters are displayed on theSpeed 2{\Format - Speed 2}reader board. Speed 1 is the slowest and SpeedSpeed 3{\Format - Speed 3}5 is the fastest.Speed 4{\Format - Speed 4}Speed 5{\Format - Speed 5}Effects MenuMenu OptionCode In MessageDescriptionDouble High On{\Format - Double
High On}{\Format -
Double High Off}Doubles the height of the text between the tags.True Descender On{\Format - True
Descender
On}{\Format - True
Descender Off}Causes the characters with sections descending
beyond the text baseline, such as lower case y
and g, to be displayed below the baseline of the
text.Character Flash On{\Format - Flash
On}{\Format - Flash
Off}Causes the characters between the tags to flash.Double Stroke On{\Format - Double
Stroke On}{\Format -
Double Stroke Off}Allows the characters two columns of pixels.Double Wide On{\Format - Double
Wide On}{\Format -
Double Wide Off}Stretches the character to double its regular
width.Fixed Width On{\Format - Fixed
Width On}{\Format -
Fixed Width Off}All of the characters in the message are the
same width.Fancy On{\Format - Fancy
On}{\Format - Fancy
Off}Adds serifs to the font.Wide Character On{\Format - Wide
Char On}{\Format -
Wide Char Off}Makes the characters between the tags wider.Full Height Fancy{\Format - Full
Height Fancy}Widens, heightens, and adds serifs to the
characters.Full Height Standard{\Format - Full
Height Std}Heightens the characters without widening and
adding serifs.Seven High Standard
Character{\Format - 7 High
Std Char}Characters are seven pixels in height.Five High Standard
Character{\Format - 5 High
Std Char}Characters are five pixels in height.Proportional
Character Spacing{\Format -
Proportional
Character Spacing}Centers the characters on the reader board.Fixed Character
Spacing{\Format - Fixed
Character Spacing}Left justifies the characters on the reader board. 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-37-Message ColorThe Color buttons are used to specify the color of the message text. A different
color can be used for each character of the message text. Unless otherwise
specified in the ACD Variables window, the color selection also applies to the
ACD variables. However, the characters of the ACD variable must all share the
same color. Some Spectrum Sign types provide more color choices than others,
as outlined in the literature from Spectrum Corporation.
Click the solid color buttons and begin typing the message text in that color. Use
the rainbow buttons, the color mix button, and the auto color button to insert code
into the message that determines the color of the message text.
Color ButtonCode In MessageDescriptionRedNoneSelect the red color button to type the message text in
red.GreenNoneSelect the green color button to type the message text in
green.Dark YellowNoneSelect the dark yellow color button to type the message
text in dark yellow.Dark RedNoneSelect the dark red color button to type the message
text in dark red.Dark GreenNoneSelect the dark green color button to type the message
text in dark green.BlackNoneSelect the black color button to type the message text in
black.OrangeNoneSelect the orange color button to type the message text
in orange.YellowNoneSelect the yellow color button to type the message text
in yellow.{\Color - Rainbow 1}Inserts code into the message that makes the message
text appear in multiple colors.{\Color - Rainbow 2}Inserts code into the message that makes the message
text appear in multiple colors.{\Color - Color Mix}Uses all of the colors allowable by the reader board.
Each character is a different color. When all of the
colors have been used, the pattern is repeated.NoneRandomly selects colors for the message text. 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-38-Quick Message Display OptionsThe Display Quick Message section in the record edit area of
the Quick Messages window provides display options for the
quick messages.
Quick Message Only / Alternate With Script - Enable the Quick Message Only radio
button to have the quick message replace the script and its associated messages
currently playing on the reader board. Enable the Alternate With Script radio
button to have the reader board alternate between the quick message and the
messages associated with the script that is currently in use.
Stop Message At - Enable the Stop Message At check box and enter a time in the
field next to it to have the quick message stop playing at a specific time. The time
must be entered in 24-hour format using the up and down arrows in the field.
Play Tone First Time - Enable the Play Tone First Time check box to have the
reader board emit a beep prior to displaying the quick message. The beep is only
produced when the message is first played.
Starting and Stopping Quick Messages
The Start button starts the display of the selected quick message on one or more
reader boards. Clicking the Start button opens the Select Signs dialog box.
Select a single reader board from the list or enable the
Send The Quick Message To All Signs check box to
send the quick message to all reader boards in the sign
network. Click OK to begin displaying the quick
message.
The Stop button on the toolbar of the Quick Messages
window stops the display of the quick message on one or more reader boards.
Clicking the Stop button opens the Select Signs dialog box.
Select a single reader board from the list or enable the Send The Quick Message
To All Signs check box to stop the quick message from playing on all reader
boards in the sign network. Click OK to stop displaying the quick message.
Deleting a Quick Message
The Delete button on the toolbar is used to delete quick messages.
To delete a message from the Quick Messages window:
1. Select the quick message to delete in the record area of the Quick 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-39-Messages window.
2. Click Delete on the toolbar.
3. Click Yes in the Sign dialog box to acknowledge the deletion.
Using the Graphics Window
Use the Graphics window to create custom graphic images to include in the reader
board messages. The record edit area of the Graphics window contains a color palette
and a simulation of a reader board. Each of the gray dots on the reader board represent
an LED. Filling these LEDs with color produces the image. Include the graphics in the
messages of the Messages window for the sign plan or in quick messages through the
Quick Messages window.
Components of the Graphics Window
The Graphics window is comprised of three sections: the record area, the
toolbar, and the record edit area.
Record AreaThe record area of the Graphics window lists the
existing user-defined graphics . Select a graphic from
the list for editing or deletion. When selected, a graphic
is highlighted in blue and it can be viewed and edited in
the record edit area.
ToolbarThe toolbar in the Graphics window is used to create and name new reader
board graphics, edit existing graphics, and delete graphics no longer needed. In
addition, the toolbar provides the tools for defining the dimensions of the graphic
on the reader board, clearing graphics from the drawing platform in the record
edit area, and testing graphics on
the reader boards.
Record Edit AreaThe record edit area of the Graphics
window provides the platform and
the tools for the creation of reader
board graphics. This area is used to
create new reader board graphics
and to edit the existing graphics.
The color palette provides the
drawing tools for the creation of the graphics, while the drawing platform provides
a drawing area that is a simulation of a reader board for realistic graphic creation. 
						

							WallSign                                            TASKE Call Center Management Tools Version 7.0-40-Creating Custom Graphics
Use the Graphics window to create custom graphic images to include in the
reader board messages. The record edit area of the Graphics window contains a
color palette and a simulation of a reader board. Each of the gray dots on the
reader board represent an LED. Filling these LEDs with color produces the
image.
To create a new graphic, complete the following steps:
1. Click the Config button to enable Configuration mode and click  on the
main control panel.
2. Click New on the toolbar.
3. Type a Name for the graphic.
4. Click the color you want to use first.
5. Click a gray dot on the simulated reader board to fill the dot with the
selected color.
6. Continue filling the dots to create the image, changing colors where
required. To erase a mistake, use the gray color to fill the dot with its
original color.
7. Click the Update button on the toolbar to save the new graphic.
Setting the Graphic DimensionsThe Dimensions... button is used to specify the dimensions of a graphic on a
reader board. The dimensions are measured by the number of LEDs high by the
number of LEDs wide. The size of reader boards vary between models,
therefore, it is important to know the number of LEDs on the reader board prior to
setting the dimensions. The graphic will not function
properly if the dimensions are larger than the number
of LEDs that physically exist on the reader board.
To set the dimensions of a graphic, click Dimensions...
to open the Specify Sign Dimensions dialog box. Input
values for the number of LEDs in height and width and
click OK.
Making the dimensions larger than the graphic does not distort the graphic. It
simply determines how much real estate the graphic will require on the reader
board. For instance, to display a graphic at the same time as the message text,
set the dimensions to accommodate the size of the graphic, but no larger.
However, to display the graphic by itself on the reader board and have the
message text precede or follow the graphic, make the graphic dimensions large
enough to occupy the entire reader board. If the graphics created for the reader
board are not displayed properly on the Spectrum Reader Board, try setting the
dimensions to a slightly smaller size.