Taske Call Center Management Tools Wallsign User Guide

WallSign                                            TASKE Call Center Management Tools Version 7.0-11-Defining ACD Variables
The ACD Variables window provides an interface for defining the ACD variables
used in reader board messages.
To define an ACD variable:
1. Click the Config button to choose Configuration mode and the Variables
button on the Main Control Panel.
2. Click New on the toolbar.
3. Type a variable name.
4. Select an ACD variable.
5. Select an ACD group.
6. Define a field length.
7. Set...

WallSign                                            TASKE Call Center Management Tools Version 7.0-12-removed prior to deleting the ACD variable.
To delete an ACD variable from the ACD Variables window:
1. Select the ACD variable to delete in the record area of the ACD Variables
window.
2. Click the Delete button on the toolbar.
3. Click Yes in the Sign dialog box to acknowledge the deletion.
If the ACD variable is not referenced anywhere else in the sign plan, the ACD
variable is deleted immediately. If...

WallSign                                            TASKE Call Center Management Tools Version 7.0-13-ToolbarThe toolbar in the Messages window is
used to create and name new reader
board messages, edit existing messages, and delete messages no longer
needed.
Record Edit AreaThe record edit area of the Messages window provides the platform and the tools
for the construction of reader board messages. This area is used to define new
reader board messages and to edit the messages already created. The white...

WallSign                                            TASKE Call Center Management Tools Version 7.0-14-present, ensure that the message text appears between the character
formatting tags if both an on and an off tag are present.
9. Select an ACD variable, if desired. Logically position the ACD variable in
the message text where its value will make sense when played on a
reader board.
10. Select a special graphic or select a user defined graphic by clicking the
Your Graphics button. Position the graphic as...

WallSign                                            TASKE Call Center Management Tools Version 7.0-15-The available effects are:
ButtonCode In MessageDescription{\Effect - Roll Up}Roll Up{\Effect - Roll Down}Roll Down{\Effect - Roll Left}Roll Left{\Effect - Roll Right}Roll Right{\Effect - Roll In}Roll In{\Effect - Roll Out}Roll Out{\Effect - Wipe Up}Wipe Up{\Effect - Wipe Down}Wipe Down{\Effect - Wipe Left}Wipe Left{\Effect - Wipe In}Wipe In{\Effect - Wipe Out}Wipe Out{\Effect - Auto Mode}Automode...

WallSign                                            TASKE Call Center Management Tools Version 7.0-16-Selecting Special GraphicsThe special graphics buttons are used to insert the graphics provided with the
WallSign Administrator into reader board messages. Clicking one of the Special
Graphics buttons inserts the code for the graphic into the message.
The special graphics included with the WallSign Administrator are:
ButtonCode In MessageDescription{\Special - Welcome}Scroll Welcome{\Special - Slot}Slot...

WallSign                                            TASKE Call Center Management Tools Version 7.0-17-Insert MenuMenu OptionCode In MessageDescriptionCall Time{\Format - Call Time}Inserts the call time in the message.Call Date{\Format - Call Date}Inserts the date in the message.Next Line{\Format - Next Line}Inserts a carriage return .No Hold{\Format - No Hold}Prevents pausing between format changes.Speed MenuMenu OptionCode In MessageDescriptionSpeed 1{\Format - Speed 1}The rate at which characters are...

WallSign                                            TASKE Call Center Management Tools Version 7.0-18-Five High Standard
Character{\Format - 5 High
Std Char}Characters are five pixels in height.Proportional
Character Spacing{\Format -
Proportional
Character Spacing}Centers the characters on the reader board.Fixed Character
Spacing{\Format - Fixed
Character Spacing}Left justifies the characters on the reader board.Message ColorThe Color buttons are used to specify the color of the message text. A...

WallSign                                            TASKE Call Center Management Tools Version 7.0-19-Deleting A Message
The Delete button on the toolbar is used to delete reader board messages. A
message cannot be deleted if it is referenced anywhere else in the sign plan. All
references to the message must be deleted before the message can be deleted.
To delete a message from the Messages window:
1. Select the message to delete in the record area of the Messages window.
2. Click the Delete button on...

WallSign                                            TASKE Call Center Management Tools Version 7.0-20-Components of the Decisions Window
The Decisions window is comprised of three sections: the record area, the
toolbar, and the record edit area.
Record AreaThe record area of the Decisions window lists the defined
decision trees. Select a decision tree from the list for
editing or deletion. When selected, a decision tree is
highlighted in blue and its details can be viewed and
edited in the record edit...