Sony STRDH550 User Manual
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MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 3D image appears on the TV. Depending on the TV or the video device, 3D images may not be displayed. Check the HDMI video formats supported by the receiver. Be sure to use a High Speed HDMI cable. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 164
MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No 4K image appears on the TV. Depending on the TV or the video device, 4K images may not be displayed. Check the video capability and settings of your TV and video device. Also, make sure you connect the video device to the 4K -compatible HDMI IN jack of this receiver. Be sure to use a High Speed HDMI cable. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 165
MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No image is output from the TV when the receiver is in standby mode. When the receiver enters standby mode, the image from the last HDMI device selected before you turned off the receiver is displayed. If you are enjoying content from another device, play the content on the device and perform the One-Touch Play operation, or turn on the receiver to select the HDMI device from which you want to enjoy content. Make sure [Pass Through ] is set to [ On] (For USA, Canadian, and Australian models only) or [ Auto] in the HDMI Settings menu. Related Topic Passing HDMI signals through ( Pass Through ) Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 166
MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The OSD menu does not appear on the TV screen. OSD is only available when you connect the TV to the HDMI TV OUT jack. Press HOME to turn the OSD on. Check that the TV is connected correctly. Depending on the TV, the OSD menu may take some time to appear on the TV screen. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 167
MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 The display panel is turned off. If the PURE DIRECT indicator on the front panel lights up, press PURE DIRECT to turn off this function. Press DIMMER on the receiver to adjust the brightness of the display panel. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 168
MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No sound or only a very low level of sound is heard, no matter which device is selected. Check that all connecting cables are inserted to their input/output jacks on the receiver, speakers and the devices. Check that the receiver and all devices are turned on. Check that MASTER VOLUME on the receiver is not set to [VOL MIN ]. Check that SPEAKERS on the receiver is not set to [SPK OFF]. Check that headphones are not connected to the receiver. Press to cancel the muting function. Try pressing the input button on the remote control or turning INPUT SELECTOR on the receiver to select the device of your choice. If you want to listen to sound from the TV speaker, set [HDMI Audio Out] to [ TV+AMP] in the HDMI Settings menu. If you cannot play multi-channel audio source, set [ AMP] . However, the sound will not be output through the TV speaker. Sound may be interrupted when the sampling frequency, number of channels or audio format of audio output signals from the playback device is switched. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 169
MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 There is severe humming or noise. Check that the speakers and device are connected securely. Check that the connecting cables are not near a transformer or motor, and are at least 3 meters (10 feet) away from a TV set or fluorescent light. Move your audio device away from the TV. The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 170
MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 No sound or only a very low level of sound is heard from specific speakers. Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the device may not be connected to the receiver correctly. Check that all of the cables are fully inserted into the jacks on both the receiver and the device. If both channels are output from the headphones, the front speaker may not be connected to the receiver correctly. Check the connection of the front speaker that is not outputting any sound. Make sure you have connected to both the L and R jacks of an analog device, as analog devices require both L and R jack connections. Use an audio cable (not supplied). Adjust the speaker level. Check that the speaker settings are appropriate for the setup using [Auto Calibration] or [Speaker Pattern ] in the Speaker Settings menu. Then check that sound is output from each speaker correctly using [Test Tone ] in the Speaker Settings menu. Some discs have no Dolby Digital Surround EX information. In this case, sound may not be output from some speakers. Check that the subwoofer is connected correctly and securely. Make sure you have turned on your subwoofer. Depending on the selected sound field, sound may not be available from the subwoofer. There is no sound from the subwoofer when all speakers are set to [ Large] and [Neo:6 Cinema ] (*) or [ Neo:6 Music ] (*) is selected. * for STR- DH750 only Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation Help Guide 171
MULTI CHANNEL AV RECEIVER STR-DH750/STR-DH550 There is no sound from a specific device. Check that the device is correctly connected to the corresponding audio input jacks. Check that the cable(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the device. Check the Input Mode setting. Check that the device is correctly connected to the corresponding HDMI jack. You cannot listen to the Super Audio CD via an HDMI connection. The HDMI settings of some playback devices need to be configured. Refer to the operating instructions supplied with each device. Be sure to use a High Speed HDMI cable when you view images or listen to sound, especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission. Audio signals (format, sampling frequency, bit length, etc.) transmitted from an HDMI jack may be suppressed by the connected device. Check the setup of a device connected device connected via an HDMI cable if the image is poor or the sound does not come out of the device. When a connected device does not support the copyright protection technology (HDCP), the image and/or the sound from the HDMI OUT jack may be distorted or may not be output. If this is the case, check the specifications of the connected device. Set the image resolution of the playback device to more than 720p/1080i to enjoy High Bitrate Audio (DTS- HD Master Audio, Dolby TrueHD). The image resolution of the playback device may need to be configured to certain settings before you can enjoy Multi Channel Linear PCM. Refer to the operating instructions of the playback device. Make sure the TV supports the System Audio Control function. If the TV does not have a System Audio Control function, set [HDMI Audio Out] in the HDMI Settings menu to: [TV+AMP ] if you want to listen to the sound from the TV speaker and receiver. [AMP ] if you want to listen to the sound from the receiver only. When you connect the receiver to a video device (projector, etc.), sound may not be output from the receiver. In this case, set [HDMI Audio Out] to [ AMP] in the HDMI Settings menu. You cannot listen to the sound of a device connected to the receiver while TV input is selected on the receiver. Be sure to change the input of the receiver to HDMI if you want to watch a program on a device connected via HDMI connection to the receiver. Change the TV channel if you want to watch a TV broadcast. Be sure to select the correct device or input when watching a program from a device connected to the TV. Refer to the section on this operation in the operating instructions of the TV. When [Analog Direct] is being used, sound is not output. Use another sound field. When using the Control for HDMI function, you cannot control connected devices using the remote control of the TV. Some devices and TVs need to be set up. Refer to the operating instructions supplied with each device and TV. Change the input of the receiver to the HDMI input connected to the device. Help Guide 172
Check that the selected digital audio input jack is not assigned to another input. Notes on use 4 -488 -933 -11(1) Copyright 2014 Sony Corporation 173