Sony Projector VPL-VW365 User Manual

41
Troubleshooting
If the unit appears to be operating erratically, try to diagnose and correct the problem using the 
following instructions. If the problem persists, consult with qualified Sony personnel.
Power
Picture
Error Handling
SymptomCause and RemedyPage
The power is not turned 
on.The power may not turn on if you turn the power off with ?/
1 (ON/STANDBY) button and turn it on again in a short 
time. After about 1 minute, turn the power on.–
Close the lamp cover securely, then tighten the screws...

42
On-screen display
Remote control
The color of characters or 
the picture is not 
appropriate.Select the desired color registration in “Panel Alignment” of 
the Installation   menu.35
Image is left on the 
screen. (image retention)When high contrast non-moving images are displayed for a 
long period of time, there may be some image retention on 
the screen. This is only a temporary condition. Turning off 
the power for a while will eliminate the retained image.–
SymptomCause and RemedyPage
On-screen...

43
3D video images
Others
SymptomCause and RemedyPage
The video image does not 
seem like 3D video 
images.Check if the 3D glasses are turned on. 14
Make sure that the battery in the 3D glasses could be weak 
or is sufficiently charged.–
Set “2D-3D Display Sel.” to “Auto” or “3D.” 31
Check if the input signals are compatible 3D signals. 55
The 3D signals may not be input depending on the 
specifications of the connected AV selector/AV amplifier/
external equipment. If the 3D signal is not input, confirm...

44
Warning Indicators
The ON/STANDBY or WARNING indicator lights up or flashes if there is any trouble with 
your projector.
When a warning indicator other than the above starts flashing, and the symptom persists even after 
carrying out the above methods, consult with qualified Sony personnel. 
Flashing/Lighting indicatorsThe number of 
flashesCause and Remedy
Twice Close the lamp cover securely, then tighten 
the screws securely (page 48).
Three times The temperature of lamp is unusually high. 
Turn...

45
Message Lists
Warning messages
Caution messages
SymptomCause and RemedyPage
High temp.! Lamp off in 
1 min.Turn off the power. –
Check to ensure that nothing is blocking the ventilation 
holes.3, 4
Frequency is out of 
range!Frequency is out of range. Input a signal that is within the 
acceptable frequency range of the unit.52
Please replace the Lamp. It is time to replace the lamp. Replace the lamp.
If this message appears again after you replace the lamp, the 
lamp replacement process is not...

46
Updating the 
Software
You can download files to update the 
software of the unit. Copy the downloaded 
files to your USB memory, insert the USB 
memory to the USB terminal of the unit, 
then perform the update.
To use the features updated, insert a USB 
memory device into a PC connected to the 
internet.
Download the update files from the 
following Sony website:
https://esupport.sony.com/
The website also explains how to install the 
update.
Some USB memories may not be supported for 
use. For...

47
Replacing the Lamp
The lamp used for the light source has a 
certain lifespan. When the lamp dims, the 
color balance of the picture becomes 
strange, or “Please replace the Lamp.” 
appears on the screen, the lamp may be 
exhausted. Replace the lamp with a new one 
(not supplied) without delay.
Tip
The lifespan of the lamp used for the light 
source changes depending on the installation 
environment or use conditions. You can use the 
lamp longer by avoiding turning the lamp off 
until several minutes...

48
5Loosen the 3 screws on the lamp with 
the Phillips screwdriver. Hold up the 
handle, then pull the lamp straight out.
 Do not loosen other screws except the 3 
specified screws.
 Hold the lamp by the handle to remove 
and attach it.
6Push in the new lamp by the handle 
securely until it reaches the end, and 
then tighten the 3 screws.
Be careful not to touch the optical block 
inside the unit.
7Close the lamp door (inner cover), and 
then tighten the screw.
8Close the lamp cover.
Notes
Handle
Note 

49
9Wipe dust off the ventilation holes 
(intake) with a soft cloth.
10Turn on the unit, then select the lamp 
setting item on the Setup   menu.
The menu screen below will be 
appeared.
Tip
If “Settings Lock” is set to “Level B,” set to 
“Off” once.
11Select “Yes.”
Caution
Do not put your hands into the lamp 
replacement slot, and do not allow any liquid 
or other objects into the slot to avoid 
electrical shock or fire.
 The unit will not turn on unless the lamp is 
securely installed in place. The unit...

50
Cleaning
Cleaning the cabinet
 To remove dust from the cabinet, wipe 
gently with a soft cloth. If dust is 
persistent, wipe with a soft cloth slightly 
moistened with a diluted mild detergent 
solution.
 Never use any type of abrasive pad, 
alkaline/acid cleaner, scouring powder, or 
volatile solvent, such as alcohol, benzene, 
thinner or insecticide. 
 Clean the unit with a cleaning cloth. 
Wiping with a dirty cloth may scratch the 
unit.
 Using such materials or maintaining 
prolonged contact with...