Sony Projector VPL-VW365 User Manual

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Troubleshooting
If the unit appears to be operating erratically, try to diagnose and correct the problem using the 
following instructions. If the problem persists, consult with qualified Sony personnel.
Power
Picture
Error Handling
SymptomCause and RemedyPage
The power is not turned 
on.The power may not turn on if you turn the power off with ?/
1 (ON/STANDBY) button and turn it on again in a short 
time. After about 1 minute, turn the power on.–
Close the lamp cover securely, then tighten the screws 
securely.48
Check warning indicators. 44
The power is suddenly 
turned off.Check that “Power Saving” in the Setup   menu is set to 
“Standby.”30
Set “Power Saving” to “Off.” 30
SymptomCause and RemedyPage
No picture. Check that the connecting cable is connected to the external 
equipment properly.
Depending on the external equipment, the unit may not 
function correctly via the HDMI 1 connector. In this case, 
use the HDMI 2 connector, then select the input.11
Select the input source correctly using the INPUT button. 13
Check that the computer signal is set for output to an 
external monitor.
If the notebook computer, etc., signal is output to its display 
and an external monitor, the external monitor’s image may 
not be displayed correctly. Set your computer to output the 
signal to only an external monitor.–
The picture has ghosts. Video images are displayed in 3D. Watch the 3D video 
images using the 3D glasses, and set “2D-3D Display Sel.” 
to “3D.” 
To convert 3D video images to 2D video images, set “2D-
3D Display Sel.” to “2D.”14, 31
Bright or dark area of the 
video appears too bright 
or too dark.This symptom may occur when signal level other than those 
of HDMI standard is input. Switch the output level of the 
connected equipment, or switch the Dynamic Range on the 
Function   menu of the unit.32
The picture is too dark. Adjust “Contrast” or “Brightness” on the Picture   menu 
properly.23
The picture is not clear. Adjust the focus. 8
Condensation has accumulated on the lens. Leave the unit 
for about 2 hours with the power on.– 
						

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On-screen display
Remote control
The color of characters or 
the picture is not 
appropriate.Select the desired color registration in “Panel Alignment” of 
the Installation   menu.35
Image is left on the 
screen. (image retention)When high contrast non-moving images are displayed for a 
long period of time, there may be some image retention on 
the screen. This is only a temporary condition. Turning off 
the power for a while will eliminate the retained image.–
SymptomCause and RemedyPage
On-screen display does 
not appear.Set “Status” on the Setup   menu to “On.” 29
Check if the ON/STANDBY indicator should light in green. 
When the ON/STANDBY indicator blinks in green, the unit 
is starting up. Wait until it stops blinking and remains lit in 
green.7
The model name does not 
disappear from the 
screen.The display mode of the unit may be set at the time of 
purchase. Consult with your local dealer or qualified Sony 
personnel.–
SymptomCause and RemedyPage
The remote control does 
not work.Batteries could be weak. Replace them with new batteries. –
Insert the batteries with the correct polarities. –
If there is a fluorescent lamp near the remote control 
detector, the unit may work improperly or inadvertently.–
Confirm the position of the remote control detector on the 
unit.3, 4
Set “IR Receiver” to “Front & Rear” on the Installation   
menu.34
SymptomCause and RemedyPage 
						

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3D video images
Others
SymptomCause and RemedyPage
The video image does not 
seem like 3D video 
images.Check if the 3D glasses are turned on. 14
Make sure that the battery in the 3D glasses could be weak 
or is sufficiently charged.–
Set “2D-3D Display Sel.” to “Auto” or “3D.” 31
Check if the input signals are compatible 3D signals. 55
The 3D signals may not be input depending on the 
specifications of the connected AV selector/AV amplifier/
external equipment. If the 3D signal is not input, confirm 
the specifications and/or settings of the AV selector/AV 
amplifier/external equipment.–
When the viewing position is too far from the unit, the 3D 
glasses may not be able to display the images properly.14
The screen size is not appropriate. Set the zooming 
magnification to low or watch the image from farther away 
from the screen.60
For details, see “Precautions for use” of “Using the 3D 
Glasses.”14
SymptomCause and RemedyPage
The fan is noisy. Check the setting of “High Altitude Mode” on the Setup 
  menu.29
Make sure that the room temperature is not too high. –
Check the installation requirements of the unit.
Fan speed increases to maintain the product reliability of the 
projector’s components in a room, where the temperature is 
higher than normal. The fan noise becomes slightly louder. 
The approximate normal temperature is 25°C (77°F).–
The lens shift cannot be 
adjusted.The lens shift cannot be adjusted over the range of 
movement. Adjust the lens shift within the range of 
movement.10, 60 
						

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Warning Indicators
The ON/STANDBY or WARNING indicator lights up or flashes if there is any trouble with 
your projector.
When a warning indicator other than the above starts flashing, and the symptom persists even after 
carrying out the above methods, consult with qualified Sony personnel. 
Flashing/Lighting indicatorsThe number of 
flashesCause and Remedy
Twice Close the lamp cover securely, then tighten 
the screws securely (page 48).
Three times The temperature of lamp is unusually high. 
Turn off the power and wait for the lamp to 
cool, then turn on the power again.
If the symptom persists, the lamp may be at 
the end of its service life. In this case, 
replace the lamp with a new one (page 47).
Twice The internal temperature is unusually high. 
Check to ensure that if nothing is blocking 
the ventilation holes or whether or not the 
unit is being used at high altitudes.
Three times The fan is broken. Consult with qualified 
Sony personnel.
Note
ON/STANDBY 
indicatorWARNING 
indicator
(Flashes in red)
(Flashes in red)
(Flashes in red)
Both indicators flash 
						

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Message Lists
Warning messages
Caution messages
SymptomCause and RemedyPage
High temp.! Lamp off in 
1 min.Turn off the power. –
Check to ensure that nothing is blocking the ventilation 
holes.3, 4
Frequency is out of 
range!Frequency is out of range. Input a signal that is within the 
acceptable frequency range of the unit.52
Please replace the Lamp. It is time to replace the lamp. Replace the lamp.
If this message appears again after you replace the lamp, the 
lamp replacement process is not complete. Check the lamp 
replacement process.
To clear this message, press any button either on the remote 
control or the control panel of the unit once.47
Projector temperature is 
high. High Altitude 
Mode should be “On” if 
projector is being used at 
high altitude.Check to ensure that nothing is blocking the ventilation 
holes.3, 4
When using the unit at high altitude, set “High Altitude 
Mode” to “On.”
When temperature inside the unit remains high, “High 
Altitude Mode” is switched to “On” in 1 minute, then the 
fan speed increases.29
Power Saving Mode is 
set. Projector will 
automatically enter 
Standby Mode in 1 
minute.“Power Saving” is set to “Standby.”
If no signal is input, the power turns off after 1 minute, and 
the projector goes into standby mode.30
SymptomCause and RemedyPage
No signal is input in the selected input. Check connections. 11
Not applicable! Press the appropriate button.
The operation to be activated by the button is currently 
prohibited.–
Settings Lock enabled. “Settings Lock” is set to “Level A” or “Level B.” 32
Note
Note
Note
x 
						

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Updating the 
Software
You can download files to update the 
software of the unit. Copy the downloaded 
files to your USB memory, insert the USB 
memory to the USB terminal of the unit, 
then perform the update.
To use the features updated, insert a USB 
memory device into a PC connected to the 
internet.
Download the update files from the 
following Sony website:
https://esupport.sony.com/
The website also explains how to install the 
update.
Some USB memories may not be supported for 
use. For details, refer to the website above.
About the x.v.Color
 “x.v.Color” is a promotion name given to 
the products that have the capability to 
realize a wide color space based on the 
xvYCC specifications and is a trademark 
of Sony Corporation.
 xvYCC is an international standard of the 
technical specifications of the extended-
gamut color space for video signals. The 
color gamut of xvYCC is wider than the 
one of sRGB that is used with the current 
television system.
About the simulated 
3D feature
 Use the simulated 3D function taking into 
account that the picture will provide a 
different look from the original images, 
because this function converts the video 
images.
 Note that if the unit is used for profit or for 
public viewing, displaying 2D video 
images as 3D video images by converting 
to the simulated 3D may constitute an 
infringement of the rights of authors or 
producers, which are legally protected.
Others
Note 
						

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Replacing the Lamp
The lamp used for the light source has a 
certain lifespan. When the lamp dims, the 
color balance of the picture becomes 
strange, or “Please replace the Lamp.” 
appears on the screen, the lamp may be 
exhausted. Replace the lamp with a new one 
(not supplied) without delay.
Tip
The lifespan of the lamp used for the light 
source changes depending on the installation 
environment or use conditions. You can use the 
lamp longer by avoiding turning the lamp off 
until several minutes pass after turning the 
lamp on.
Tools you need to get started:
 Projector Lamp LMP-H220 (Optional)
 Standard Phillips screwdriver
 Cloth (for scratch protection)
Caution
 The lamp remains hot after the unit is 
turned off with the ?/1 (ON/STANDBY) 
button. If you touch the lamp, you may 
burn your fingers. When you replace the 
lamp, wait for at least 1 hour for the lamp 
to cool.
 Do not touch the surface of the lamp. If 
you touch it, wipe off the fingerprints with 
a soft cloth.
 Pay special attention to replacing the lamp 
when the unit is installed on the ceiling.
 When replacing the lamp of a unit which is 
on the ceiling, do not stand directly under 
the lamp cover. When removing the lamp 
door (inner cover), avoid twisting it. If the 
lamp explodes, fragments may cause 
injury.
 When removing the lamp unit, make sure 
it remains horizontal, then pull straight up. 
Do not tilt the lamp unit. If you pull out the 
lamp unit while tilted and if the lamp 
breaks, the pieces may scatter, causing 
injury.
 Be sure to use a specified projector lamp for 
the replacement. If you use lamps other than the specified projector lamp, the unit may 
malfunction.
 Be sure to turn off the unit and unplug the 
power cord before replacing the lamp, then 
check the ON/STANDBY indicator has 
already been turned off.
1Turn off the unit and unplug the AC 
power cord.
2When setting the unit on a flat surface 
such as a desk etc., put a cloth to 
prevent the surface from being 
scratched. Place the unit on the cloth.
Be sure that the unit is placed on a stable 
surface.
3While pressing the   part indicated 
in the lamp cover illustration, slide 1 
and then open 2 the lamp cover.
4Loosen the lamp door (inner cover) 
screw with a Phillips screwdriver, and 
then open the lamp door.
Notes
Note 
						

							48
5Loosen the 3 screws on the lamp with 
the Phillips screwdriver. Hold up the 
handle, then pull the lamp straight out.
 Do not loosen other screws except the 3 
specified screws.
 Hold the lamp by the handle to remove 
and attach it.
6Push in the new lamp by the handle 
securely until it reaches the end, and 
then tighten the 3 screws.
Be careful not to touch the optical block 
inside the unit.
7Close the lamp door (inner cover), and 
then tighten the screw.
8Close the lamp cover.
Notes
Handle
Note 
						

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9Wipe dust off the ventilation holes 
(intake) with a soft cloth.
10Turn on the unit, then select the lamp 
setting item on the Setup   menu.
The menu screen below will be 
appeared.
Tip
If “Settings Lock” is set to “Level B,” set to 
“Off” once.
11Select “Yes.”
Caution
Do not put your hands into the lamp 
replacement slot, and do not allow any liquid 
or other objects into the slot to avoid 
electrical shock or fire.
 The unit will not turn on unless the lamp is 
securely installed in place. The unit will not turn on unless the lamp 
cover are securely closed.
 To clear a message displayed on the screen, 
press any button either on the remote control 
or the control panel of the unit once.
Note on replacing the lamp when 
broken, in the case of a ceiling 
installation
If the lamp breaks, broken lamp pieces may 
scatter and cause injury.
When the unit is on the ceiling, remove the 
lamp door (inner cover) by sliding it 
horizontally slowly after raising it with 30 
degree opened. Avoid twisting the lamp door 
(inner cover).
Disposal of the used lamp
Notes
Ventilation holes 
(intake)
Note
The lamp contains mercury. The disposal 
rules for used fluorescent tubes depend on 
where you live. Follow the waste disposal 
policy in your area.
For the customers in 
the U.S.A. and Canada
 Lamp contains 
mercury. Dispose 
according to applicable 
local, state/province and 
federal laws.
For additional information, 
see www.sony.com/
mercury 
						

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Cleaning
Cleaning the cabinet
 To remove dust from the cabinet, wipe 
gently with a soft cloth. If dust is 
persistent, wipe with a soft cloth slightly 
moistened with a diluted mild detergent 
solution.
 Never use any type of abrasive pad, 
alkaline/acid cleaner, scouring powder, or 
volatile solvent, such as alcohol, benzene, 
thinner or insecticide. 
 Clean the unit with a cleaning cloth. 
Wiping with a dirty cloth may scratch the 
unit.
 Using such materials or maintaining 
prolonged contact with rubber or vinyl 
materials may result in damage to the 
screen surface and cabinet material.