Sony Peg N760c Clie Handheld Instructions Manual

211Chapter6Additional information
I created an event in Date Book, but it does not appear in the
Week view.
,In the Week view, you cannot select overlapping events that have the
same start time. If you have two or more events with the same start
time, choose the Day view to see overlapping events.
I cannot find an image pasted in an Address Book entry.
,If you use the Palm Desktop for CLIÉ software to change the
category of the Address Book entry, you may not be able to locate the
pasted image on your...

212Chapter6Additional information
HotSync problems
I cannot perform a HotSync operation. What should I check to
make sure I am doing it correctly?
,Check that the operating system of your computer is Windows® 98/
98SE/Me/2000 Professional.
,Make sure that the cradle is connected securely to the computer.
I performed a HotSync operation, but one of my applications
did not synchronize.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
I am using Outlook® as my PIM, but...

213Chapter6Additional information
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
,Make sure that HotSync Manager is running. If HotSync Manager is
running, exit, and then restart it.
,Make sure that Local USB is selected in the HotSync Manager menu
or the Palm Desktop for CLIÉ software menu.
,Check that the cradle is properly connected to the USB connector of
your computer.
,Read the HotSync Log for the user account for which you are...

214Chapter6Additional information
,Confirm that the Speed setting in the Setup dialog box works for
your modem. If you have problems using the “As Fast As Possible”
option or a specific speed, try using a slower speed.
,Make sure that your modem resets before you try again. (Turn off
your modem, wait a minute, then turn it on.)
,Confirm that the telephone cable is securely attached to your
modem.
,Make sure that the dialing instruction dials the correct phone
number.
,If you need to dial an outside line...

215Chapter6Additional information
,IR HotSync operations do not work after you receive a low battery
warning. Check the battery power of your CLIÉ handheld. Recharge
the battery if necessary.
,If you have problems using a specific speed, select Prefs, Connection,
IR to a PC/Handheld, Edit, and then Details. Then select a lower
speed in the Details dialog box.
My CLIÉ handheld appears to freeze when I place it near my
computer.
,Move your CLIÉ handheld away from the computer’s infrared port.
,Make sure...

216Chapter6Additional information
I cannot backup some data at a HotSync operation.
,Some data is designed not to be backed up by a HotSync operation.
When I tap the HotSync button on the cradle, nothing
happens on the Palm Desktop for CLIÉ software and my CLIÉ
handheld times out.
,Check the Palm Desktop for CLIÉ software HotSync Setup options to
confirm that you have the correct settings for local HotSync
operations.
,Make a copy of your Palm folder. Uninstall, and then reinstall the
Palm Desktop for...

217Chapter6Additional information
Connection problems
I have trouble establishing a network connection to my ISP or
dial-in server.
,Check the Expanded Service Connection Progress messages to
identify the point where the connection fails in the log in procedure.
Press the lower half of the scroll button at any point during log in to
display these messages.
,Check the information in the Network Log so your ISP or your
System Administrator can pinpoint where the log in procedure
communication fails and...

218Chapter6Additional information
When someone beams data to my CLIÉ handheld, I get a
message telling me it is out of memory.
,Your CLIÉ handheld requires a memory space of at least
approximately 1.1 times the data size that you are receiving.
,Perform a soft reset. See “Resetting your Sony CLIÉ Handheld”
(page 24) for more information.
I cannot beam Address Book data.
,You cannot beam Address Book data to a CLIÉ handheld in which
Address Book has never been started. Start Address Book and then
try...

219Chapter6Additional information
Password problems
I forgot the password, and my CLIÉ handheld is not locked.
,You can use Security to delete the password, but your CLIÉ
handheld deletes all records marked as private. To back up all data
including private records, perform a HotSync operation before you
delete the password. Then follow these steps to restore your private
records onto your CLIÉ handheld:
1Perform a HotSync operation to back up your data.
2Tap Forgotten Password in Security to remove the...

220Chapter6Additional information
Troubleshooting – Frequently Asked Questions
You cannot perform a HotSync operation before you install the
Palm Desktop for CLIÉ software onto your computer
If you perform a HotSync operation before you install the CLIÉ drivers,
other drivers may be installed. Make sure to install the Palm Desktop for
CLIÉ software first and then perform a HotSync operation.
Do not use a USB hub
If you connect the cradle to your computer via a USB hub, you may not be
able to perform a...