Sony Mdrxb950btb Owners Manual

Wireless  Stereo  Headset
MDR -XB950BT
What  can  I  do to solve  a problem ?
If the headset does not function  as expected, try the following steps to resolve  the issue.
Find  the symptoms of the issue in this Help Guide,  and try any corrective actions listed.
Connect  the headset to a computer to charge the battery. 
You may be able to resolve  some  issues by charging the battery.
Reset the headset.
Initialize the headset.
This operation resets  volume  settings,  etc., and deletes  all  pairing...

Note
Be  careful  not to catch any foreign objects between the main part  and the earpad. Keep metal  objects away as they
may stick to the speakers in the headset.
Related TopicCharging the  headset
Customer  support websites
Resetting the  headset
Initializing  the  headset
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Copyright  2014 Sony  Corporation
98  

Wireless  Stereo  Headset
MDR -XB950BT
The headset is not turned on.
Charge the battery of the headset.
The  headset cannot  be turned on while charging the battery. Remove  the micro -USB cable from the headset, and
then  turn  on the headset again.
Related Topic Charging the  headset
Checking  the  remaining  battery charge
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Copyright  2014 Sony  Corporation
Help Guide
Troubleshooting
99  

Wireless  Stereo  Headset
MDR -XB950BT
Charging cannot  be done.
Check that you are  using the micro -USB cable supplied.
Check that the micro -USB cable is  connected to the headset and the computer firmly.
Check that the computer is  turned on.
Check that the computer is  not in standby, sleep or hibernation  mode.
When using Windows 8.1 update using Windows Update.
Related Topic Charging the  headset
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Copyright  2014 Sony  Corporation
Help Guide
Troubleshooting
100  

Wireless  Stereo  Headset
MDR -XB950BT
Charging time is too long.
Check that the headset and the computer are  directly connected, not via a USB hub.
Related Topic Charging the  headset
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Copyright  2014 Sony  Corporation
Help Guide
Troubleshooting
101  

Wireless  Stereo  Headset
MDR -XB950BT
The headset cannot  be recognized by a computer.
The  micro -USB cable is  not connected properly to the USB port  of the computer.  Connect  the micro -USB cable
again.
Check that the headset and the computer are  directly connected, not via a USB hub.
A problem may have occurred with the connected USB port  of the computer.  Connect  to another USB port  if it is
available.
Try  the USB connection procedure  again  in cases other than  those  stated  above.
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Wireless  Stereo  Headset
MDR -XB950BT
The remaining battery charge of the headset is not displayed on the screen  of an iPhone, iPad,  or iPod  touch.
The  remaining battery charge is  shown only on the screen  of an iPhone, iPad, or iPod  touch  (iOS 5.0 or later) that
supports HFP (Hands -free  Profile).
Make  sure  that the iPhone, iPad  or iPod  touch  is  connected with HFP (Hands -free  Profile).  Otherwise, the remaining
battery charge will not be displayed  correctly.
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Wireless  Stereo  Headset
MDR -XB950BT
No  sound
Check that both  the headset and the connected device are  turned on.
An  A2DP BLUETOOTH connection is  not made  between the headset and the BLUETOOTH device. Use the
BLUETOOTH device and make  an A2DP BLUETOOTH connection.
Turn up the volume  of the headset and the connected device.
Check that the connected device is  playing back.
If you are  connecting a computer to the headset, make  sure  the audio  output setting  of the computer is  set for a...

Wireless  Stereo  Headset
MDR -XB950BT
Low sound level
Turn up the volume  of the headset and the connected device.
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Copyright  2014 Sony  Corporation
Help Guide
Troubleshooting
105  

Wireless  Stereo  Headset
MDR -XB950BT
Low sound quality
Turn down the volume  of the connected device.
Keep the headset away from a microwave oven,  Wi-Fi, etc.
Bring the headset and the BLUETOOTH device closer together.  Remove  any obstacles  between the headset and the
BLUETOOTH device.
Keep the headset away from a TV.
Switch  the BLUETOOTH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is  set.
If you connect  a device with a built-in radio  or tuner to the headset, broadcasts...