Sony Mdrxb950btb Owners Manual
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Wireless Stereo Headset MDR -XB950BT What can I do to solve a problem ? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Connect the headset to a computer to charge the battery. You may be able to resolve some issues by charging the battery. Reset the headset. Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Location of the serial number label A : Serial number label B : Earpad To attach the earpads 1. Align the projection in the groove on the main part with the notch on the earpad. 2. Place your finger at the notch, and then press and move your finger around the skirt of the earpad once to mount the skirt to the groove on the main part. Help Guide Troubleshooting 97
Note Be careful not to catch any foreign objects between the main part and the earpad. Keep metal objects away as they may stick to the speakers in the headset. Related TopicCharging the headset Customer support websites Resetting the headset Initializing the headset 4 -546 -438 -11(1) Copyright 2014 Sony Corporation 98
Wireless Stereo Headset MDR -XB950BT The headset is not turned on. Charge the battery of the headset. The headset cannot be turned on while charging the battery. Remove the micro -USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4 -546 -438 -11(1) Copyright 2014 Sony Corporation Help Guide Troubleshooting 99
Wireless Stereo Headset MDR -XB950BT Charging cannot be done. Check that you are using the micro -USB cable supplied. Check that the micro -USB cable is connected to the headset and the computer firmly. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1 update using Windows Update. Related Topic Charging the headset 4 -546 -438 -11(1) Copyright 2014 Sony Corporation Help Guide Troubleshooting 100
Wireless Stereo Headset MDR -XB950BT Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4 -546 -438 -11(1) Copyright 2014 Sony Corporation Help Guide Troubleshooting 101
Wireless Stereo Headset MDR -XB950BT The headset cannot be recognized by a computer. The micro -USB cable is not connected properly to the USB port of the computer. Connect the micro -USB cable again. Check that the headset and the computer are directly connected, not via a USB hub. A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. 4 -546 -438 -11(1) Copyright 2014 Sony Corporation Help Guide Troubleshooting 102
Wireless Stereo Headset MDR -XB950BT The remaining battery charge of the headset is not displayed on the screen of an iPhone, iPad, or iPod touch. The remaining battery charge is shown only on the screen of an iPhone, iPad, or iPod touch (iOS 5.0 or later) that supports HFP (Hands -free Profile). Make sure that the iPhone, iPad or iPod touch is connected with HFP (Hands -free Profile). Otherwise, the remaining battery charge will not be displayed correctly. 4 -546 -438 -11(1) Copyright 2014 Sony Corporation Help Guide Troubleshooting 103
Wireless Stereo Headset MDR -XB950BT No sound Check that both the headset and the connected device are turned on. An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device. Use the BLUETOOTH device and make an A2DP BLUETOOTH connection. Turn up the volume of the headset and the connected device. Check that the connected device is playing back. If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a BLUETOOTH device. Pair the headset and the BLUETOOTH device again. Check that the headphone cable is connected firmly. Related Topic How to make a wireless connections to BLUETOOTH devices Using the supplied headphone cable Listening to music from a device connected via BLUETOOTH 4 -546 -438 -11(1) Copyright 2014 Sony Corporation Help Guide Troubleshooting 104
Wireless Stereo Headset MDR -XB950BT Low sound level Turn up the volume of the headset and the connected device. 4 -546 -438 -11(1) Copyright 2014 Sony Corporation Help Guide Troubleshooting 105
Wireless Stereo Headset MDR -XB950BT Low sound quality Turn down the volume of the connected device. Keep the headset away from a microwave oven, Wi-Fi, etc. Bring the headset and the BLUETOOTH device closer together. Remove any obstacles between the headset and the BLUETOOTH device. Keep the headset away from a TV. Switch the BLUETOOTH connection to A2DP by operating the BLUETOOTH device when HFP or HSP is set. If you connect a device with a built-in radio or tuner to the headset, broadcasts may not be received, or sensitivity may be reduced. Locate the headset farther away from the device and check that you can listen to the broadcasts satisfactorily. If you have previously connected the headset to this BLUETOOTH device, only an HFP/HSP BLUETOOTH connection may be made when the headset is turned on. If this happens, use the BLUETOOTH device and make an A2DP BLUETOOTH connection. When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction. If the sound quality does not improve after a few seconds, press the headsets POWER button once or operate the computer to make an A2DP connection. 4 -546 -438 -11(1) Copyright 2014 Sony Corporation Help Guide Troubleshooting 106