Sony ILCE-5100 Manual

							card  inserted into this product and view  them on this product.
[290] TroubleshootingTroubleshootingMemory cards
Formatted the memory card by mistake.
All the data  on the memory card  is deleted by formatting. You cannot  restore the data.
[291] Troubleshooting
TroubleshootingPrinting
You cannot print images.
RAW images cannot  be printed. To print  RAW images,  first convert them to JPEG images
using “Image Data Converter.”
[292] Troubleshooting
TroubleshootingPrinting
The color of the image is strange.
When you print  the images recorded  in Adobe RGB mode  using sRGB printers that are
not compatible with Adobe RGB (DCF2.0/Exif2.21), the images are  printed at a lower
saturation.
[293] Troubleshooting
TroubleshootingPrinting
Images are printed with both edges cut off.
Depending on your  printer, the left, right, top, and bottom edges of the image may be cut
off. Especially  when you print  an image shot with [
Aspect Ratio] set to [16:9] , the
lateral end of the image may be cut off.
When printing images using your  printer, cancel the trimming or borderless settings  of the
printer. Consult the printer manufacturer as to whether the printer provides these
functions  or not. 
						

							When you print  images at a shop,  ask the shop whether they can print  the images without
cutting  off both  edges.
[294] Troubleshooting
TroubleshootingPrinting
You cannot print images with the date.
If you want to print  images with the date, use [Print Setting] under [Specify Printing] .
You can print  images with the date  superimposed if the printer or the software can
recognize Exif information. For compatibility  with Exif information, consult the
manufacturer of the printer or the software.
Using PlayMemories Home,  you can print  images with the date  without recording the
date.
When you print  images at a shop,  images can be printed with the date  if you ask them to
do so.
[295] Troubleshooting
TroubleshootingOthers
The lens gets fogged.
Moisture condensation  has occurred. Turn off the product and leave it for about  an hour
before using it.
[296] Troubleshooting
TroubleshootingOthers
The product becomes warm when you use it for a long
time.
This is not a malfunction. Turn off the product and do not use it for a while.
[297] Troubleshooting
TroubleshootingOthers
The Clock Set screen appears when you turn on the 
						

							product.
Set  the date  and time again.
The internal rechargeable backup battery has discharged. Insert  a charged battery, and
set aside for 24 hours  or more with the power left off.
[298] Troubleshooting
TroubleshootingOthers
The number of recordable images does not decrease, or
decreases two images at a time.
This is because the compression rate and the image size after  compression change
depending on the image when you shoot  a JPEG image.
[299] Troubleshooting
TroubleshootingOthers
The product does not work properly.
Turn off the product. Remove the battery pack and insert  it again. If the product is hot,
remove the battery pack, and allow it to cool down before trying  this corrective procedure.
If an AC-PW20 AC Adaptor  (sold separately)  is used,  disconnect the power cord.
Connect the power cord  and turn on the product again. If the product repeats the same
error often or still  does not work after  trying  these  solutions, consult your  Sony dealer or
local authorized Sony service facility.
[300] Troubleshooting
TroubleshootingOthers
“--E-” appears on the screen.
Remove the memory card, and insert  it again. If the problem persists  even after
performing this procedure, format the memory card. 
						

							[301] TroubleshootingTroubleshootingOthers
The buttons on the touch panel do not work correctly or
do not work at all.
If you cover  the panel  with a commercially available  protective film, the panel  may not
operate.
If you are  touching somewhere other than  the point you should  touch, the panel  may not
operate properly.
Some operations cannot  be done on the touch  panel. In this case, use the control  wheel
and buttons.
[302] Troubleshooting
TroubleshootingOthers
You cannot perform touch operations.
Check if [Touch Operation] is set to [On].
The MENU  screen  and the playback  mode  screen  cannot  be operated  using touch
operations.
The  [Touch Shutter]  function  or [Touch Focus]  function  is disabled while using Digital
Zoom. You can use [Touch Shutter]  or [Touch Focus]  within the range of the optical
zoom.
The touch  panel  of this product is not pressure-sensitive. You may not be able to operate
the touch  panel  using your  fingernail or a pen.
If there are  water  drops  on the monitor, or you touch  the monitor with a wet finger, you
may not be able to operate the touch  panel. Turn the product off, then  wipe off the drops
on the monitor using a soft cloth.
[303] Troubleshooting
MessagesMessages
Warning messages
Set Area/Date/Time.
Set  the area, date  and time. If you have not used the product for a long time, charge the
internal rechargeable backup battery. 
						

							Unable to use  memory card. Format?
The memory card  was formatted on a computer and the file format was modified. Select
[Enter], and then  format the memory card. You can use the memory card  again, however,
all  previous data  in the memory card  is erased. It may take some  time to complete the
format. If the message still  appears, change the memory card.
Memory Card Error
An incompatible memory card  is inserted.
Formatting has failed. Format the memory card  again.
Unable to read  memory card. Reinsert memory card.
An incompatible memory card  is inserted.
The memory card  is damaged.
The terminal section of the memory card  is dirty.
This memory card  may not be capable of recording and  playing  normally.
An incompatible memory card  is inserted.
Processing...
When performing noise reduction, the reduction process  takes place. You cannot  do any
further shooting during this reduction process.
Unable to display.
Images recorded  with other products or images modified with a computer may not be
displayed.
Cannot recognize lens. Attach it properly.
The lens is not attached properly, or the lens is not attached. If the message appears
when a lens is attached, reattach the lens. If the message appears frequently, check
whether the contacts of the lens and product are  clean or not.
When attaching the product to an astronomical telescope or something similar, set
[Release  w/o Lens]  to [Enable].
The SteadyShot function  does not work. You can continue to shoot  but the SteadyShot
function  will not work. Turn the product off and on again. If this icon does not disappear,
consult your  Sony dealer or local authorized Sony service facility.
The retractable lens with power zoom  is retracted. Turn off the product and eject the
battery pack, then  reinsert the battery pack.
Unable to print.
You tried  to mark RAW images with a DPOF mark.
Internal temp. high. Allow it to cool.
The product has become hot because you have been shooting continuously. Turn the 
						

							power off. Cool the product and wait until the product is ready  to shoot  again.
You have been recording images for a long time, the product temperature has risen.  Stop
recording images until the product cools.
Recording is  unavailable in this movie format.
Set  [File Format]  to [MP4].
The number of images exceeds that for which date  management in a database file by the
product is possible.
Unable to register to the database file. Import all  the images to a computer and recover
the memory card.
Image DataBase File error
There is something wrong in the Image Database File. Select [Setup]  → [Recover  Image
DB].
System Error
Camera Error. Turn power off  then  on.
Remove the battery pack, and then  re-insert  it. If the message appears frequently, consult
your  Sony dealer or local authorized Sony service facility.
Unable to magnify.
Unable to rotate image.
Images recorded  with other products may not be enlarged or rotated.
[304] Troubleshooting
Situations this product has difficulty handlingSituations this
product has difficulty handling
Situations this product has difficulty handling
The product cannot  take full advantage of some  features under certain  circumstances. 
When shooting under the following conditions, either  recompose  the shot or change the
shooting mode, then  shoot  the images again.
Low light conditions
Sweep Panorama 
						

							Lock-on AF
Overly bright  conditions
Lock-on AF
Varying levels of brightness
Lock-on AF
Flickering lights
Sweep Panorama
Subjects too close to the product
Sweep Panorama
Subjects with large movements or subjects that move  too quickly
Superior Auto
Sweep Panorama
Auto HDR
Lock-on AF
Subjects too small or too large
Sweep Panorama
Lock-on AF
Scenes with little contrast, such as the sky or a sandy beach
Sweep Panorama
Superior Auto
Scenes changing constantly, such as a waterfall
Sweep Panorama
Superior Auto