Sony ILCE-5100 Manual

							The charge lamp on the product flashes when charging
the battery pack.
Make  sure  that the battery is NP-FW50.
Remove the battery pack and then  reinsert it into the product.
Batteries  which have not been used for more than  a year  may have deteriorated.
This phenomenon occurs  when you charge the battery pack in an extremely hot or cold
location. The optimum temperature for charging the battery pack is between 10 °C and 30
°C (50  °F  and 86 °F).
[253] Troubleshooting
TroubleshootingBattery pack and power
The battery pack inserted in the camera is not charging.
Charge the battery pack with the camera’s power turned off.
[254] Troubleshooting
TroubleshootingBattery pack and power
The battery pack is not charged.
When the battery pack is not charged (the charge lamp does not light) even if you follow
the proper charging procedure, check if the power of the product is turned off, then
remove the battery pack and re-insert  the same  battery pack securely,  or disconnect and
reconnect the USB cable.
[255] Troubleshooting
TroubleshootingShooting  still  images/movies
You cannot record images.
You are  using a memory card  with a write-protect switch, and the switch is set to the
LOCK position. Set  the switch to the record position.
Check the free capacity of the memory card.
You cannot  record images while charging the flash. 
						

							The lens is not attached properly. Attach the lens properly.
The [Self -timer] is activated.
[256] Troubleshooting
TroubleshootingShooting  still  images/movies
Recording takes a long time.
The noise reduction function  is processing an image.  This is not a malfunction.
You are  shooting in RAW mode. Since  RAW data  files are  large,  RAW mode  shooting
may take time.
The  [Auto HDR]  function  is processing an image.
The product is compiling images.
[257] Troubleshooting
TroubleshootingShooting  still  images/movies
The image is out of focus.
The subject is too close. Check the minimum focal distance of the lens.
Ambient light is insufficient.
The subject you are  shooting is not suitable  for auto -focusing.  Shoot in [Flexible Spot]
mode  or manual focus mode.
[258] Troubleshooting
TroubleshootingShooting  still  images/movies
Zoom does not work.
You cannot  use zoom  functions  during Sweep Panorama shooting.
You can use only the optical zoom  in the following situations:
When using Smile  Shutter  function.
[Drive Mode] is  set to [Self -portrait].
[
Quality]  is  set to [RAW]  or [RAW & JPEG] .
[259] TroubleshootingTroubleshootingShooting  still  images/movies 
						

							The flash does not work.
Raise the flash.
You cannot  use a flash in the following situations:
[Anti  Motion  Blur], [Night Scene] or [Hand-held Twilight] in Scene Selection is  selected.
During  Sweep Panorama shooting.
During  movie recording.
[260] TroubleshootingTroubleshootingShooting  still  images/movies
Fuzzy white circular spots appear on images shot using
the flash.
Particles (dust,  pollen,  etc.)  in the air reflected the flash light and appeared on the image.
This is not a malfunction.
[261] Troubleshooting
TroubleshootingShooting  still  images/movies
The recording date and time are not displayed on the
screen.
While  shooting, the date  and time are  not displayed.  They are  displayed only during
playback.
[262] Troubleshooting
TroubleshootingShooting  still  images/movies
The date and time are recorded incorrectly.
Set  the correct date  and time.
The area  selected using [Area Setting] differs from the actual area. Select the actual area. 
						

							[263] TroubleshootingTroubleshootingShooting  still  images/movies
The aperture value and/or shutter speed flashes.
The subject is too bright  or too dark  to shoot  using the current aperture value and/or
shutter speed settings. Readjust  the settings.
[264] Troubleshooting
TroubleshootingShooting  still  images/movies
The image colors are not correct.
Adjust  [White Balance] .
[Picture Effect] is set. Set  [Picture Effect] to [Off].
To reset settings  to default, perform  [Setting Reset] .
[265] Troubleshooting
TroubleshootingShooting  still  images/movies
Noise appears in the image when you view the screen in
a dark place.
The product is attempting to increase the visibility  of the screen  by temporarily  brightening
the monitor under conditions  of low  illumination. There is no effect  on the recorded  image.
[266] Troubleshooting
TroubleshootingShooting  still  images/movies
The eyes of the subject come out red.
Set   [Red Eye Reduction] to [On].
Shoot the subject at a distance closer than  the flash range using the flash.
Light the room and shoot  the subject.
[267] Troubleshooting
TroubleshootingShooting  still  images/movies 
						

							Dots appear and remain on the screen.
This is not a malfunction. These dots are  not recorded.
[268] Troubleshooting
TroubleshootingShooting  still  images/movies
You cannot shoot images continuously.
The memory card  is full. Delete unnecessary images.
The battery level is low. Insert  a charged battery pack.
[269] Troubleshooting
TroubleshootingShooting  still  images/movies
The image is whitish (Flare)./Blurring of light appears on
the image (Ghosting).
When pointing  the lens toward  the strong light source, excessive light enters the lens and
the image may come  out white (flare) or extraneous  light (ghost images) may appear on
the image,  but this is not a malfunction. 
When using the zoom  lens, attach the lens hood.  
Also, set up the composition so that you shoot  images while avoiding backlit condition.
[270] Troubleshooting
TroubleshootingShooting  still  images/movies
The corners of the picture are too dark.
If any filter or hood is used,  take it off and try shooting again. Depending on the thickness
of the filter and improper  attachment  of the hood,  the filter or the hood may partially
appear in the image.  The optical properties  of some  lenses may cause the periphery of
the image to appear too dark  (insufficient light).  You may compensate  for this
phenomenon with [Shading  Comp.] . 
						

							[271] TroubleshootingTroubleshootingShooting  still  images/movies
The image is blurred.
Make  sure  that [SteadyShot] is set to [On].
The picture  was taken  in a dark  location  without the flash, resulting in camera-shake.  The
use of a tripod  or the flash is recommended. [Hand-held Twilight] and [Anti  Motion  Blur] in
[Scene Selection] are  also effective in reducing blur.
[272] Troubleshooting
TroubleshootingShooting  still  images/movies
The LCD screen darkens after a short period of time
passed.
If you do not operate the product for a certain  period of time, the product switches to the
power-save mode. The product exits power-save mode  when you perform  operations
such as pressing the shutter button halfway.
[273] Troubleshooting
TroubleshootingShooting  still  images/movies
The flash takes too long to recharge.
The flash has been fired  in succession  in a short period. When the flash has been fired  in
succession, the recharging process  may take longer than  usual to avoid overheating of
the camera.
[274] Troubleshooting
TroubleshootingViewing  images
Images cannot be played back.
Make  sure  that the memory card  is fully inserted into the product.
The folder/file name  has been changed on your  computer.
When an image file has been processed by a computer or when the image file was
recorded  using a model other than  this product, playback  on this product is not 
						

							guaranteed.
The product is in USB mode. Disconnect  the product from the computer.
Use PlayMemories Home to play back on this product images that are  stored on your
computer.
[275] Troubleshooting
TroubleshootingViewing  images
The date and time are not displayed.
The screen  display is set to display images only. Press DISP (Display Setting)  on the
control  wheel to display the information.
[276] Troubleshooting
TroubleshootingViewing  images
The image cannot be deleted.
Cancel the protection.
[277] Troubleshooting
TroubleshootingViewing  images
The image was deleted by mistake.
Once you have deleted an image,  you cannot  restore it. We recommend that you protect
images that you do not want to delete.
[278] Troubleshooting
TroubleshootingViewing  images
A DPOF mark cannot be put.
You cannot  place DPOF marks on RAW images. 
						

							[279] TroubleshootingTroubleshootingWi-Fi
You cannot find the wireless access point to be
connected.
Wireless access points may not be displayed on the product due to signal conditions.
Place  the product closer to the wireless access point.
Wireless access points may not be displayed on the product depending on the access
point settings. Refer  to the instruction manual of the wireless access point.
[280] Troubleshooting
TroubleshootingWi-Fi
[WPS Push] does not work.
[WPS Push] may not work depending on the access point settings. Check the SSID and
password of the wireless access point,  and perform  [Access  Point Set.] .
[281] Troubleshooting
TroubleshootingWi-Fi
[Send to Computer] is canceled halfway.
When the battery remaining level is low, [Send to Computer] may be canceled  halfway.
Charge the battery pack and try again.
[282] Troubleshooting
TroubleshootingWi-Fi
You cannot send movies to a smartphone.
You cannot  send XAVC S movies to a smartphone.
You cannot  send AVCHD  movies to a smartphone. Set  [File Format]  to [MP4]  to
record movies. 
						

							[283] TroubleshootingTroubleshootingWi-Fi
[Smart Remote Embedded] or [Send to Smartphone] is
canceled halfway.
When the remaining battery level is low, [Smart  Remote  Embedded] or [Send to
Smartphone] may be canceled  halfway. Charge the battery pack and try again.
[284] Troubleshooting
TroubleshootingWi-Fi
The shooting screen for [Smart Remote Embedded] is
not displayed smoothly./The connection between this
product and the smartphone is disconnected.
Data communication between this product and the smartphone may fail due to signal
conditions. Place  this product closer to the smartphone.
[285] Troubleshooting
TroubleshootingWi-Fi
You cannot use One-Touch connection (NFC).
Place  the (N mark) on the smartphone and the (N mark) on the product as close
together as possible.  If there is no response, move  the smartphone a few millimeters or
move  the smartphone away from this product, wait more than  10 seconds,  and then  touch
them together again.
[Airplane  Mode] is set to [On] . Set  [Airplane  Mode] to [Off].
Check whether the NFC function  is activated  on your  smartphone. For details, refer to the
instruction manual of the smartphone.
Do not place any metal  objects other than  a smartphone near  the (N mark).
Do not contact two or more smartphones to this product at the same  time.
If another NFC-based application is running on your  smartphone, terminate that
application.
[286] Troubleshooting
TroubleshootingComputers 
						

							The computer does not recognize this product.
Set  [USB Connection] to [Mass Storage] .
Use the micro  USB cable (supplied) to connect  the devices.
Disconnect  the USB cable, and connect  it again  firmly.
Disconnect  all  equipment other than  this product, the keyboard and the mouse  from the
USB terminals of your  computer.
Connect this product directly to your  computer without passing  through a USB hub or
other device.
[287] Troubleshooting
TroubleshootingComputers
You cannot import images.
Connect this product and your  computer correctly making a USB connection.
When you shoot  images with a memory card  formatted by a computer,  you may not be
able to import the images to a computer.  Shoot using a memory card  formatted by this
product.
[288] Troubleshooting
TroubleshootingComputers
The image and sound are interrupted by noise when
viewing a movie on a computer.
You are  playing back the movie directly from the memory card. Import the movie to your
computer using PlayMemories Home and play it back.
[289] Troubleshooting
TroubleshootingComputers
Images exported from a computer cannot be viewed on
this product.
Use PlayMemories Home to copy images that are  stored on a computer onto  a memory