Sony DPP FP60BT User Manual

							51 GB
Troubleshooting
Symptom
The picture is
too bright, dark,
reddish,
yellowish, or
greenish.
The eyes of the
subject are red.
Red-eye
correction does
not take effect
with “Red-eye
correction”
menu.
Check
•Did you enlarge, reduce
the size of, rotate, or
move an image after the
red-eye correction?
Cause/Solutions
cAdjust an image by selecting Menu -
Edit - Adjust. ( .page 12)
c Adjust for the red-eye phenomenon
by selecting Menu - Edit - Red-eye
correction. ( .page 13)
c Set the size of the adjustment frame to
be two to seven times as large as the
eye. ( .page 13)
c Red-eye correction may not work
properly if other editorial operations
such as enlarging, reducing the size of,
rotating, or moving an image.
Perform these editorial operations first
and then perform red-eye correction.
Settings
Symptom
The
“Borderless” -
“Yes”/“No”
setting does not
take effect.Check
• Are you operating the
Creative Print menu?
Cause/Solutions
cIn the Creative Print menu, templates
are used and you cannot select
border/borderless prints.
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Symptom
You cannot save
an image.
You cannot
delete an image.
An image was
deleted
accidentally.
The “Memory
Stick” cannot be
formatted.
The “Memory
Stick” was
formatted
accidentally.
Saving or deleting an image
Check
• Is the memory card or anexternal device protected?
• Is the write-protect switch
of the memory card in the
LOCK position?
• Is the memory card full?
• Is the memory card or an
external device protected?
• Is the image DPOF-preset?
• Is the write-protect switch
of the memory card in the
LOCK position?
• Are you using a “Memory
Stick-ROM”?
• Is the write-protect switch
of the memory card is in
the LOCK position?
• Is it a “Memory Stick- ROM”?
Cause/Solutions
cUse your digital camera or external
device to release the protection and
then try saving again.
c Slide the write-protect switch to the
write enable position. ( .page 66)
c Delete unnecessary images ( .page
21), or replace it with a new memory
card with sufficient free memory
space.  Save the image again.
c Use your digital camera or external
device to release the protection and
try printing again.
c  Release the DPOF preset with your
digital camera.
c Slide the write-protect switch to the
write enable position. ( .page 66)
c You cannot delete an image from or
format a “Memory Stick-ROM”.
c You cannot recover an image once it is
deleted.
c Slide the write-protect switch to the
write enable position. ( .page 66)
c You cannot delete an image from or
format a “Memory Stick-ROM”.
c Once the “Memory Stick” is
formatted, all the data is deleted and
cannot be recovered.  To prevent
accidental format, set the write -
protect switch to the LOCK position.
(. page 66)
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							53 GB
Troubleshooting
Symptom
You cannot
insert the ink
ribbon
smoothly.
The ink ribbon
cannot be
removed.
The print paper
jams.
Printing stops
midway.
Check
•Is an error message
displayed ?
• The access indicator
flashes in orange.
• Is an error message
displayed?
• Any indicators light or
flash.
Others
Cause/Solutions
cIf the ink ribbon does not click into
place, remove it and then re-insert it.
Only when the ink ribbon is too slack
to be loaded, wind the ink ribbon in
the direction of the arrow to remove
the slack. ( .Read This First)
c Turn off the  1 (on/standby) switch
and then turn it on. After the motor
sound stops, try to remove the ink
ribbon. If this does not solve the
problem, contact Sony service facilities
or your Sony dealer.
c Paper is jammed.  See “If paper jams”
(. page 61) and remove jammed
paper from the printer.  If jammed
paper cannot be removed, contact the
Sony service facilities.
c The data size of an image is large and
it takes longer to process it for
printing.  As soon as the data
processing finishes, the printer starts
printing.
c Paper is jammed.  See “If paper jams”
(. page 61) and remove jammed
paper from the printer.  If jammed
paper cannot be removed, contact the
Sony service facilities.
c If no indicator is lit, the thermal head
may be overheated.  Leave the printer
until the head cools down and the
printer resumes printing.
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							54 GB
Connecting with a digital camera
Symptom
The PictBridge
mark does not
appear on the
LCD screen of
the digital
camera.
You  connect and
disconnect the
USB cable, but
nothing happens.
You  cannot stop
printing even if
you pressed
CANCEL.
You  cannot
make Index
printing.
Check
•Is the digital camera
connected correctly?
• Is the  1 (on/standby)
switch turned on?
• Does the firmware of your
digital camera support the
printer?
• Is “Connecting”
displayed?
• Is the USB setting of your
camera in PictBridge mode?
•Is printing in process?
• Is the message “Could not
create printing data for
some images.” displayed?
Cause/Solutions
cConnect the cable correctly.
c Turn on the  1 (on/standby) switch
c See the manual supplied with your
camera, or consult with the
manufacturer.
c
The message is not displayed while the
printer is in the Edit, Creative Print, or
other menu modes.  Exit the menu and
then connect the cable again.
cDisconnect the digital camera and the
printer and then connect them again.  Or
turn off and then on the printer and the
digital camera.
c  Set the USB setting of your camera to
the PictBridge mode.
c Connect the cable again after printing
is complete.
c The printer has developed an over-
current error.  Unplug the AC power
cord of the printer, plug it in again,
and then press the  1 (on/standby)
switch to recover from the error.
c The next print from the one currently
printed will be canceled.
c
Depending on the digital camera you
use, you cannot cancel printing from the
printer.  Operate the digital camera to
stop printing.  Refer to the operating
instructions of the digital camera.
c The printer cannot print Index print of
the DPOF printing.  To make Index
printing, insert the memory card
directly   ( .Read This First) or use a
mass storage external device
(
.page 31).
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							55 GB
Troubleshooting
Symptom
The images of
the memory
card or an
external device
inserted in the
printer are not
displayed on the
PC.
You  lost the
supplied CD-
ROM and want
to obtain a new
one.
The printer
driver cannot be
installed.
Check
•Are you sure that you
have followed the
installation procedures
correctly?
• Is another application
program running?
• Did you specify the CD-
ROM as the installation
CD-ROM correctly?
• Can you read the CD-
ROM with Explorer?
Cause/Solutions
cThe printer does not provide the
function for viewing the memory card
or an external device images from the
printer.
c Please download the printer driver
from the Customer support home
page  ( .page 69). Or contact your
Sony dealer.
c Follow the procedures in the
operating instructions to install the
driver  ( .page 33).  If an error
occurs, restart your computer and do
the installation procedures again.
c Exit all applications and then install
the driver again.
c Double-click My Computer, and then
the CD-ROM icon in the open
window.  Follow the procedures in the
operating instructions to install the
driver.
c The USB driver may not be installed
properly.  Follow the operating
instructions to install the USB driver
again.
c If there is an error with the CD-ROM,
you may not be able to read it.  If an
error message is displayed on your
PC, check the contents and remove the
source of the problem.  Then install
the printer driver again.  For details on
the error contents, see the operating
instructions of your PC.
Connecting with a computer
Continued
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							56 GB
Symptom
The printer
driver cannot be
installed.
The printer does
not respond to
the printing
order from the
PC.
An image is
printed with
borders even if I
select
“Borderls”-
“No”.
Check
•Is there an anti-virus
program or other
program running on
the system?
• Did you log onto
Windows Vista/XP/
2000 Professional using
an Administrator user
account?
• Is an error message
displayed stating that
an error was detected
in output of documents
via USB?
• Are you using an
application software
other than Picture
Motion Browser?
Cause/Solutions
cIf there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
c To install the driver in Windows Vista/
XP/2000 Professional, log onto Windows
using an Administrator user account.
c  If there is no trouble displayed on the
Windows desktop, check the printer’s
LCD screen.
If the printer shows trouble, do the
following:
1. Turn off the  1 (on/standby) switch
then turn it on again.
2. Disconnect the power cable, wait for 5
to 10 seconds, and then connect the
cable again.
3. Restart your computer.
If these do not solve the problem, consult
with your Sony dealer or service
facilities.
c  Remove the USB cable and then connect
it again.
c  When using an application other than the
Picture Motion Browser, an image might
be printed with borders even if you select
borderless print.
When you can set border/borderless
with an application, set an image to be
printed fully in the print range even if it
is printed over the range.
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							57 GB
Troubleshooting
Symptom
Print quantity
specified in the
“Pages Per
Sheet” in the
“Layout” tab of
the “Sony DPP-
FP60 Properties”
dialog box does
not match the
actual print
quantity and
printed results.
Colors of the
printed image
from a PC are
different from
those printed
from a memory
card.
Check Cause/Solutions
cDepending on the application you use,
the print quantity setting of the
application you use may have priority
over the setting specified in the printer
driver dialog box.
c Since the process in printing an image
from a memory card differs that in
printing from a PC, the colors may not
be exactly identical.
Continued
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Error messages
No Memory Stick./No SD Card./
No External Device.
An incompatible Memory Stick/
SD Card/External Device is
inserted.
No image file.
No DPOF file.
Cannot delete a protected image.
You cannot delete a DPOF image.
If an error message appears
If an error occurs, the following error messages may be displayed on the\
 LCD screen.
Follow the solution described here to solve the problem.
Printer
Error messages
Error occurred with printer. Turn it
off  and on, then retry.Meaning/Solutions
cAn error has occurred with the printer. Unplug
the AC power cord of the printer, connect it
again and then try operating again.  If this occurs
again, consult with your Sony dealer or Sony
service facilities.
Memory cards and external device
Meaning/Solutions
cA memory card or an external device is not inserted
into their slot. Or the external device is not
connected.  Insert the memory card or an external
device. 
 (. Read This First)
c A memory card or an external device that the
printer does not support is inserted.  Use a
compatible memory card or device. ( .pages
31, 65 to 67)
c There are no image files in the memory card or an
external device that the printer can handle.
Connect a memory card or device that contains
images that can be displayed with the printer.
c There are no DPOF-preset image files in the
memory card or an external device.  Specify the
print (DPOF) mark with your camera.
c To delete a protected image, cancel protection on
your camera.
c To delete a DPOF-preset image, cancel the print
(DPOF) mark on your camera.
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							59 GB
Troubleshooting
Error messages
Protected. Cancel protect then try
again.
The Memory Stick/SD Card/
External Device is full.
The Memory Stick/SD Card/
External Device has trouble.
Write error in the Memory Stick/
the SD Card/the External Device.
Memory Stick Format Error
Memory Stick is protected.
External devices and PictBridge-compliant devices
Error messages
Incompatible USB device.
Check device’s USB setting.
Do not connect any more USB
hubs.
Write error in External Device.
Meaning/Solutions
cA USB device that the printer does not support
may be connected. Or, the USB settings of the
connected device may be incompatible. Refer to
the operating instructions of the USB device you
are using.
c Connect the device directly to the printer or use a
device that does not contain a USB hub function.
c An external device might be write-protected.
Release the write-protection setting of the device
you use. A built-in memory of a digital camera
may be write-protected.
Meaning/Solutions
cThe “Memory Stick” is write-protected.  Release
the write-protection. ( .page 66)
c There is no free memory space in the selected
memory card or external device.  Delete
unnecessary images or replace with a one having
sufficient memory space.
c An error may have occurred.  If these messages
appear frequently, check the memory card or an
external device status with another device.
*In case of an external device
An external device might be write-protected.
Release the write-protection setting of the device
you use. A built-in memory of a digital camera
may be write-protected.
c A protected “Memory Stick” is inserted. To save
or edit the images with the printer, use the device
you are using to cancel protection.
Continued
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							60 GB
Print paper
Error messages
No paper tray.  Insert paper tray
containing P size print paper and
press [PRINT].
No print paper. Set the print paper
for the P Size and press [PRINT].
Cleaning sheet is not placed.
Set the cleaning sheet and press
[PRINT].
Wrong print paper.
Set the print paper for the P Size
and press [PRINT].
Paper jam.  Remove Print Paper.
Meaning/Solutions
cThe ink ribbon is not inserted in the printer. Set
the ink ribbon into the printer.  ( .Read This
First) If “cleaning cartridge” is displayed, set the
cleaning cartridge.
c Replace it with a new ink ribbon.
 (. Read This First)
c Set a ink ribbon and print paper of the displayed
size.  ( .Read This First)
Meaning/Solutions
cThere is no print paper in the printer.
–The paper tray is not set in the printer.
– The print paper is not set in the paper tray.
– The print paper has run out.
In either case, set the print paper in the tray and
set the paper tray into the printer.  ( .Read
This First)
c There is no cleaning sheet in the paper tray.
Insert the cleaning sheet into the paper tray and
set the paper tray into the printer.
c The print paper and ink ribbon do not match.
Check the ink ribbon size actually loaded in the
printer and set the print paper for the identical
size.  ( .Read This First)
c Paper jams.  See “If paper jams” ( .page 61)
and remove jammed paper from the printer.  If
the jammed paper cannot be removed, contact
the Sony service facilities.
Ink ribbon
Error messages
No ink ribbon.  Insert ink ribbon
and press [PRINT].
No ink ribbon.  Insert P size ink
ribbon and press [PRINT].
End of ink ribbon
End of ink ribbon. Insert P size ink
ribbon and press [PRINT].
Ink ribbon type incorrect. Insert P
size ink ribbon and press [PRINT].
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