Sony DPP FP55 User Manual

							71 GB
Troubleshooting
Symptom
You cannot save
an image.
You cannot
delete an image.
An image was
deleted
accidentally.
The “Memory
Stick” cannot be
formatted.
The “Memory
Stick” was
formatted
accidentally.
Saving or deleting an image
Check
• Is the memory card or an
external device protected?
•Is the write-protect switch
of the memory card in the
LOCK position?
•Is the memory card full?
•Is the memory card or an
external device protected?
•Is the image DPOF-preset?
•Is the write-protect switch
of the memory card in the
LOCK position?
•Are you using a “Memory
Stick-ROM”?
•Is the write-protect switch
of the memory card is in
the LOCK position?
• Is it a “Memory Stick-
ROM”?
Cause/Solutions
cRelease the protection and try saving
again.
cSlide the write-protect switch to the
write enable position. (.page 85)
cDelete unnecessary images (.page
39), or replace it with a new memory
card with sufficient free memory
space.  Save the image again.
c Release the protection and try
printing again.
c Release the DPOF preset with your
digital camera.
cSlide the write-protect switch to the
write enable position. (.page 85)
cYou cannot delete an image from or
format a “Memory Stick-ROM”.
cYou cannot recover an image once it is
deleted.
cSlide the write-protect switch to the
write enable position. (.page 85)
cYou cannot delete an image from or
format a “Memory Stick-ROM”.
cOnce the “Memory Stick” is
formatted, all the data is deleted and
cannot be recovered.  To prevent
accidental format, set the write -
protect switch to the LOCK position.
(.page 85)
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Symptom
You cannot
insert the print
cartridge
smoothly.
The print
cartridge cannot
be removed.
The print paper
jams.
Printing stops
midway.
Check
•Is an error message
displayed ?
•Does the access indicator
flash in orange?
•Is an error message
displayed?
•Is any indicator lit?
Others
Cause/Solutions
cIf the print cartridge does not click
into place, remove it and then re-insert
it.  Only when the ink ribbon is too
slack to be loaded, wind the ink
ribbon in the direction of the arrow to
remove the slack. (.page 13)
cTurn off the 1 (on/standby) switch
and then turn it on. After the motor
sound stops, try to remove the
cartridge. If this does not solve the
problem, contact Sony service facilities
or your Sony dealer.
cPaper is jammed.  See “If paper jams”
(.page 80) and remove jammed
paper from the printer.  If jammed
paper cannot be removed, contact the
Sony service facilities.
cThe data size of an image is large and
it takes longer to process it for
printing.  As soon as the data
processing finishes, the printer starts
printing.
cPaper is jammed.  See “If paper jams”
(.page 80) and remove jammed
paper from the printer.  If jammed
paper cannot be removed, contact the
Sony service facilities.
cIf no indicator is lit, the thermal head
may be overheated.  Leave the printer
until the head cools down and the
printer resumes printing.
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Troubleshooting
Symptom
The PictBridge
mark does not
appear on the
LCD screen of
the digital
camera.
You connect and
disconnect the
USB cable, but
nothing
happens.
You cannot stop
printing even if
you pressed
CANCEL.
You cannot
make Index
printing.
Check
•Is the digital camera
connected correctly?
•Is the 1 (on/standby)
switch turned on?
•Does your digital camera
support PictBridge?
•Is “The printer is being
connected to a PictBridge
camera. ”displayed?
•Is the USB setting of your
camera in PictBridge mode?
•Is printing in process?
•Is the message “There
were images for which
printing data could not be
created.” displayed?
Cause/Solutions
cConnect the cable correctly.
cTurn on the 1 (on/standby) switch
cRefer to the operating instructions
supplied with the digital camera you
are using or consult the digital camera
manufacturer.
cThe message is not displayed while
the printer is in the Edit, Creative
Print, or other menu modes.  Exit the
menu and then connect the cable
again.
c
Disconnect the digital camera and the
printer and then connect them again.  Or
turn off and then on the printer and the
digital camera.
cSet the USB setting of your camera to the
PictBridge mode.
cConnect the cable again after printing
is complete.
cThe printer has developed an over-
current error.  Unplug the AC power
cord of the printer, plug it in again,
and then press the 1 (on/standby)
switch to recover from the error.
cThe next print from the one currently
printed will be canceled.
c
Depending on the digital camera you
use, you cannot cancel printing from the
printer.  Operate the digital camera to
stop printing.  Refer to the operating
instructions of the digital camera.
cThe printer cannot print Index print of
the DPOF printing.  To make Index
printing, insert the memory card
directly (
.page 17) or use a mass
storage external device (
.page 18).
Connecting with a digital camera
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Symptom
The images of
the memory
card or an
external device
inserted in the
printer are not
displayed on the
PC.
You lost the
supplied CD-
ROM and want
to obtain a new
one.
The printer
driver cannot be
installed.
Check
•Are you sure that you
have followed the
installation procedures
correctly?
•Is another application
program running?
•Did you specify the CD-
ROM as the installation
CD-ROM correctly?
•Is the USB driver
installed?
•Can you read the CD-
ROM with Explorer?
Cause/Solutions
cThe printer does not provide the
function for viewing the memory card
or an external device images from the
printer.
cPlease download the printer driver
from the Customer support home
page  (.page 88). Or contact your
Sony dealer.
cFollow the procedures in the
operating instructions to install the
driver  (.page 48).  If an error
occurs, restart your computer and do
the installation procedures again.
cExit all applications and then install
the driver again.
cDouble-click My Computer, and then
the CD-ROM icon in the open
window.  Follow the procedures in the
operating instructions to install the
driver.
cThe USB driver may not be installed
properly.  Follow the operating
instructions to install the USB driver
again.
cIf there is an error with the CD-ROM,
you may not be able to read it.  If an
error message is displayed on your
PC, check the contents and remove the
source of the problem.  Then install
the printer driver again.  For details on
the error contents, see the operating
instructions of your PC.
Connecting with a computer
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Troubleshooting
Symptom
The printer
driver cannot be
installed.
The printer does
not respond to
the printing
order from the
PC.
An image is
printed with
borders even if I
set “Borders” to
“No”.
Check
•Is there an anti-virus
program or other
program running on
the system?
•Did you log onto
Windows XP/2000
Professional using an
Administrator user
account?
•Is an error message
displayed stating that
an error was detected
in output of documents
via USB?
•Are you using an
application software
other than Picture
Motion Browser?
Cause/Solutions
cIf there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
cTo install the driver in Windows XP/
2000 Professional, log onto Windows
using an Administrator user account.
c If there is no trouble displayed on the
Windows desktop, check the printer’s
LCD screen.
If the printer shows trouble, do the
following:
1. Turn off the 1 (on/standby) switch
then turn it on again.
2. Disconnect the power cable, wait for 5
to 10 seconds, and then connect the
cable again.
3. Restart your computer.
If these do not solve the problem, consult
with your Sony dealer or service
facilities.
c Remove the USB cable and then connect
it again.
c When using an application other than the
Picture Motion Browser, an image might
be printed with borders even if you select
borderless print. If this occurs, do either
of the following to print an image
without borders:
–When you can set print range with an
application, set an image to be printed
fully in the print range even if it is
printed over the range.
–Set a larger value in the “Enlarge/
Reduce” text box in the “Paper/
Output” tab of the “Sony DPP-FP55
Properties” dialog box.  (.page 56)
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Symptom
Colors are not
reproduced
correctly.
Preview image
does not reflect
the print
settings in the
“Graphics” tab
of the “Sony
DPP-FP55
Properties”
dialog box.
Print quantity
specified in the
“Paper/Output”
tab of the “Sony
DPP-FP55
Properties”
dialog box does
not take effect.
Check
•Is “Exif Print” checked in
the “Graphics” tab of the
“Sony DPP-FP55
Properties” dialog box?
•Is  “ICM” selected in the
“Graphics” tab of the
“Sony DPP-FP55
Properties” dialog box?
Cause/Solutions
c The Exif Print setting in the “Color
reproduction/Picture quality” section
supports the Picture Motion Browser
only.  To print from other application,
uncheck “Exif Print”.
cThe ICM setting may be valid only
when you are using an ICM-compliant
application. Check to see if the
application software you are using
supports ICM.
cThe print settings adjusts the printer
itself and cannot influence the preview
image.
cDepending on the application you use,
the print quantity setting of the
application you use may have priority
over the setting specified in the printer
driver dialog box.
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Troubleshooting
Error messages
No Memory Stick./No SD Card./
No External Device.
The Memory Stick is protected.
An incompatible Memory Stick/
SD Card/External Device is
inserted.
No image file.
No DPOF file.
Cannot delete a protected image.
You cannot delete a DPOF image.
If an error message appears
If an error occurs, the following error messages may be displayed on the LCD screen.
Follow the solution described here to solve the problem.
Printer
Error messages
Errors occurred with printer. Turn
it off  and on, then retry.Meaning/Solutions
cAn error has occurred with the printer. Unplug
the AC power cord of the printer, connect it
again and then try operating again.  If this occurs
again, consult with your Sony dealer or Sony
service facilities.
Storage media
Meaning/Solutions
cThe “Memory Stick”, SD card is not inserted into
their slot. Or the external device is not connected.
Insert the memory card or an external device.
(.pages 17, 18)
cA protected “Memory Stick” is inserted.  To save
or edit the images with the printer, cancel
protection of the “Memory Stick”.
cA “Memory Stick”,  SD card, or an external
device that the printer does not support are
inserted.  Use a compatible media. (.pages 83
to 86)
cThere are no image files in the memory card or an
external device that the printer can handle.
Connect a media that contains images that can be
displayed with the printer.
cThere are no DPOF-preset image files in the
memory card or an external device.  Specify the
print (DPOF) mark with your camera.
cTo delete a protected image, cancel protection on
your camera.
cTo delete a DPOF-preset image, cancel the print
(DPOF) mark on your camera.
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Error messages
Protected. Cancel protect then try
again.
The Memory Stick/SD Card is full.
The Memory Stick/SD card/
External Device has trouble.
Write error in Memory Stick/SD
card.
Memory Stick Format Error
Error messages
No print cartridge.  Set a new print
cartridge and press [PRINT].
No print cartridge.  Set the print
cartridge for the P Size and press
[PRINT].
Print cartridge is empty.
Print cartridge is empty. Set a new
print cartridge for the P Size and
press [PRINT].
Wrong print cartridge.  Set the
print cartridge for the P Size and
press [PRINT].
Meaning/Solutions
cThe print cartridge is not inserted in the printer.
Set the print cartridge into the printer. (.page
12)
If “cleaning cartridge” is displayed, set the
cleaning cartridge. (.page 80)
cReplace it with a new print cartridge.
(.page 12)
cSet a print cartridge and print paper of the
displayed size. (.pages 12 to 15)
Meaning/Solutions
cThe “Memory Stick” is write-protected.  Release
the write-protection. (.page 85)
cThere is no free memory space in the selected
media.  Delete unnecessary images or replace
with a one having sufficient memory space.
cAn error may have occurred.  If these messages
appear frequently, check the memory card or an
external device status with another device.
Print cartridge
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Troubleshooting
Error messages
No paper tray.  Set the print paper
for the P Size and press [PRINT].
No print paper. Set the print paper
for the P Size and press [PRINT].
Cleaning sheet is not placed.
Set the cleaning sheet and press
[PRINT].
Wrong print paper.
Set the print paper for the P Size
and press [PRINT].
Paper jam.  Remove Print Paper.
Meaning/Solutions
cThere is no print paper in the printer.
–The paper tray is not set in the printer.
–The print paper is not set in the paper tray.
–The print paper has run out.
In either case, set the print paper in the tray and
set the paper tray into the printer.
(.pages 13 to 15)
cThere is no cleaning sheet (protective sheet) in the
paper tray.  Insert the protective sheet into the
paper tray and set the paper tray into the printer.
(.page 80)
cThe print paper and print cartridge do not match.
Check the print cartridge size actually loaded in
the printer and set the print paper for the
identical size. (.page 14)
cPaper jams.  See “If paper jams” (.page 80)
and remove jammed paper from the printer.  If
the jammed paper cannot be removed, contact the
Sony service facilities.
Print paper
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Pull out the
jammed paper
slowly.
Take out the
paper tray to
remove the
jammed paper.
If paper jams
If the print paper jams, an error message is
displayed and printing stops.
Unplug the AC power cord of the printer
and remove the jammed paper from the
paper outlet or take out the paper tray to
remove the jammed paper.
Note
If you cannot remove the jammed paper, contact
your Sony dealer.
Cleaning the inside of
the printer
If white lines or periodical dots are printed
on the pictures, use the cleaning cartridge
supplied and the protective sheet of the
supplied printing pack to clean inside the
printer.
Tip
You can also use the protective sheet supplied in
the optional printing pack.
1Open the cartridge compartment
door and if there is a print
cartridge, remove it  (page 12).
2Insert the supplied cleaning
cartridge into the printer and
close the cartridge compartment
door.
3Remove the paper tray from the
printer.  If there is print paper in
the tray, remove the print paper
from the tray.
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