Sony DPP FP55 User Manual

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Printing from a PC
Orientation setting
Depending on the application software
you use, orientation may not change even
if you change portrait or landscape setting.
With border/borderless setting of the
printer driver
When the application software you use
has border/borderless setting, we suggest
you select borderless as the printer driver
setting.
Print quantity setting in the Properties
dialog box
Depending on the application software
you use, the print quantity setting of the
application you use may have priority
over the setting specified in the printer
driver dialog box.
Exif Print Settings in the “Graphics” tab
The Exif Print setting in the “Color
reproduction/Picture quality” section
supports the Picture Motion Browser
only.  If you use other application to print
an image with this option checked, the
image may be printed with incorrect
colors.  If this occurs, remove the check.
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Symptom
The 1 (on/
standby) switch
cannot be
turned on.
Symptom
The LCD screen
displays no
images.
Troubleshooting
If trouble occurs
If you run into any problems using the printer, use the following guidance to solve the
problem. If the problem persists, consult your Sony dealer.
Power
Displaying images
Cause/Solutions
cWhen a PictBridge camera or a PC is
connected to the printer and the
printer operates on the PictBridge/PC
mode, no images will be displayed on
the window.
When a memory card or an external
device is connected, the images will be
displayed in the following priority:
 “Memory Stick”c“SD Card”c
“External Device”
cFollow the directions of the messages,
if any, and try to solve the problem.
(.page 77)
cInsert a memory card or an external
device properly. (.pages 17 to 19)
cInsert a memory card or an external
device that contains the recorded
images.
Check
•Does the LCD screen of
the printer show “The
printer is being connected
to a PictBridge camera.”
or “The printer is being
connected to a PC.”?
•Are any error messages
displayed (cause/
remedies) on the LCD
screen?
•Is the memory card or an
external device properly
inserted?
•Does the memory card or
an external device contain
images recorded with a
digital camera or other
device?
Cause/Solutions
cConnect the AC power cord to an AC
outlet securely. (.page 16)
Check
•Is the AC power cord
properly connected?
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Troubleshooting
Symptom
Some images in
the image list
are not
displayed or not
printed even if
they are
displayed.Cause/Solutions
cIf the image is displayed but cannot be
printed, the file used for printing is
damaged.
cIf there are no images stored in the
memory card or an external device, the
“No image file” message appears.
cIf an image is not compatible with DCF
(Design rule for Camera File system), it
may not be printed with the printer even
if it is displayed on the PC monitor.
cIf the mark shown on the left is
displayed, the image may be a JPEG file
created with your computer, or the
thumbnail data is not contained.
Select the mark and press 
 (zoom in)
repeatedly to display its image preview.
If an image is displayed, you can print
the image. If the same mark is displayed
again, the image is of incompatible file
format and you cannot print it with the
printer.
cIf the mark shown on the left is
displayed, the image is of compatible file
format but its thumbnail data or the data
itself cannot be opened.
Select the mark and press 
 (zoom in)
repeatedly to display its image preview.
If an image is displayed, you can print
the image. If the same mark is displayed
again, you cannot print it with the
printer.
cThe printer can display, save, delete or
handle up to 9 999 image files.  If there
are more than 9 999 images stored in a
memory card or an external device, use
the PC or PictBridge mode to display and
handle the remaining images.
Check
•Are thumbnail images
displayed in the image
list?
•Does the mark
displayed below
appear in the image
list?
•Was the image created
on your PC?
•Does the mark
displayed below
appear in the image
list?
•Are there more than
9999 images saved in
the memory card or an
external device?
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Symptom
Some images in
the image list
are not
displayed or not
printed even if
they are
displayed.
The file name is
not displayed
correctly.
In the Edit
menu, there are
blank areas at
the top and
bottom of the
previewed
image.
Check
•Did you name or rename
an image file with your
PC?
•Did you specify the print
quantity in the image list?
•There are 8 or more
hierarchies in the memory
card or an external device.
•Did you change the file
name of the image with
your PC?
•Is the previewed image
extremely stretched
vertically or horizontally?
Cause/Solutions
cWhen you name or rename an image
file on your computer and its file
name includes characters other than
alphanumeric characters, the file name
may not be displayed correctly or the
image may not be displayed on the
printer (read error).
cOnce you have selected images in the
“Printing multiple images”
procedures, you cannot print an image
with which the cursor is just placed.
Press ENTER to select it and specify
the print quantity for the image.
(.page 22)
cThe printer cannot display the images
saved in a folder of the 8th or higher
hierarchy.
cWhen you name or rename an image
file on your computer and its file
name includes characters other than
alphanumeric characters, the file name
may not be displayed correctly .  For a
file created with a PC application, the
first 8 characters of its file name will
be displayed as the file name.
cIf an image is extremely stretched
vertically or horizontally, blank areas
may appear in the Edit menu.
cThe standard aspect ratio of an image
shot with a digital camera is 3:4.
When an image is edited or printed in
the postcard size, it is saved as a more
horizontal print image and its top and
bottom edges will be cut and
displayed in black.
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Troubleshooting
Symptom
Paper does not
feed.
The print paper
emerges
partially during
printing in
process.
Printing
Check
•Is the print paper properly
set in the paper tray?
•Are you using print paper
that was not designed for
the printer?
•Is the print paper
jammed?
•Is it in the middle of the
printing process?
Cause/Solutions
cIf print paper is not properly loaded,
the printer may develop trouble.
Check the following:
•Is the correct set of print paper and
print cartridge loaded? (.page
11)
•Is the print paper loaded in the
correct direction in the tray?
(.page 14)
• Did you place more than 20 sheets of
print paper in the paper tray?
(.page 14)
•Did you riffle the print paper
thoroughly?
•Did you bend or fold the print paper
before printing?
cUse print paper designed for the
printer.  If you use incompatible print
paper, the printer may develop
trouble.  (.page 11)
cWhen the printer cannot feed the print
paper, an error message is displayed.
Remove the paper tray and check
paper jam. (.page 80)
cThe print paper may emerge a few
times during printing.  Do not touch
nor pull the emerged paper.  Wait for
the print paper to be fully ejected after
printing ends. As the print paper
emerges from the rear a few times
during printing, make sure to spare
enough space behind the printer
during printing.
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Symptom
The printed
pictures are
inferior in
quality.
Printed results
Check
•Did you print preview
image data?
•Did you print an image
whose size (width or
height) is smaller than 480
dots?
Is the following mark
displayed in the image
list?
•Did you use the Edit
menu to enlarge the
image?
•Did you allow dust to get
on the print cartridge?
•Did you allow dust or
finger prints to get on the
printed surface?
•Did you use used print
paper?
Cause/Solutions
cDepending on the type of digital
camera used, preview images may be
displayed along with the primary
images in the thumbnail list.  The
printed quality of the preview images
will not be as good as the primary
images.  Note that if you delete the
preview images, the data for the
primary images may be damaged.
cWhen the image is displayed as the
mark shown on the left, it is a small
image.  The printing quality is rough
due to this small image size.
cChange the image size setting of the
digital camera you are using.
cAn enlarged image, depending on its
image size, will be printed with
deteriorated picture quality.
cWipe the plastic part of the print
cartridge and remove dust.
cDo not touch the printing surface (the
shiny-side with no imprint).
Fingerprints on the printing surface
may result in imperfect printing.
cDo not print on used print paper.
Printing an image twice on the same
paper will not make the printed image
thicker.
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Troubleshooting
Symptom
The printed
pictures are
inferior in
quality.Check
•Did you shoot an image in
the RAW file format?
•Did you use an
AdobeRGB-compliant
digital camera, not
compatible with the DCF
2.0, to shoot an image in
the AdobeRGB mode?
Cause/Solutions
cWhen you shoot an image in the RAW
file format, a highly-compressed JPEG
file may be also recorded.  As the
printer does not support the RAW file
format, it may use the JPEG file to
print an image.  A RAW file can be
printed from a PC.  For details, see the
operating instructions of the digital
camera you are using.
What is a RAW file?
A RAW file is an original image file
format to save uncompressed,
unprocessed still image data captured
from a digital camera.
For whether or not a digital camera
can capture an image in the RAW file
format, see the operating instructions
of the digital camera.
cAn AdobeRGB image file that
supports the DCF 2.0 will undergo
color corrections, but an AdobeRGB
image file that does not support the
DCF 2.0 will be printed in vague
colors without color corrections.
What is an AdobeRGB?
An AdobeRGB is a color space that the
Adobe Systems Incorporated employs
and uses as the default setting for
image processing software including
the Adobe Photoshop.  The
AdobeRGB, an optional color space
extended with the DCF 2.0,
determines the color ranges widely
used in printing industry.
For whether or not a digital camera
supports the AdobeRGB, see the
operating instructions of the digital
camera.
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Symptom
The picture
quality and
colors of the
image
previewed on
the screen
differs from
those printed.
The printed
image differs
when an image
is directly
printed from the
memory card or
an external
device inserted
into the printer’s
slot and when it
is printed via a
PC.
The date cannot
be printed.
The date is
printed
unintentionally.
Check
•Is “Date Print” set to
“On”?
•Does the image support
DCF?
•Is “Date Print” set to
“Off”?
•Was the date saved with
the image when it was
shot with the digital
camera?
Cause/Solutions
cBecause of differences in the phosphor
method or profiles of a LCD screen,
please regard the image being
displayed on the display as just a
reference.  To adjust picture quality,
do either of the following:
–Menu - Set Up - Color Setting
(.page 43)
–Menu-Edit-Adjust (.page 28)
cBecause of the differences in the
printer’s internal processing and PC
software processing, the printed
images will be different.
cSet “Date Print” in the Set Up menu to
“On”. (.page 43)
cThe “Date Print” function of this unit
supports an image that is compatible
with the DCF standards.
cSet “Date Print” in the Set Up menu to
“On”. (.page 43)
cChange the camera settings.
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Troubleshooting
Symptom
The image
cannot be
printed fully in
the print range.
Even if
“Borders” is set
to “No”, the
image is printed
with borders on
both sides.
Only part of an
image is printed.
The image is
stretched
horizontally
when printed.
The image is
printed at an
angle.
There are white
lines or dots on
the printed
pictures.
Cause/Solutions
cSet “Borders” to “No”  by selecting
Menu - Set Up - Borders. (.page
42)
cDepending on the type of digital
camera used, the aspect ratio of the
recorded image differs, so the image
may not be printed covering the entire
printable area.
c
When you edit and save an image in
the postcard size, it is saved as a print
image including the blank areas.  Even
if you print it with “Borders” set to
“No”, you cannot eliminate the borders
on both sides of a print.  To print
without borders, edit and save an
image with “Borders” set to “No”.
(.page 42)
cSet “Borders” to “Yes” to print the
whole area of an image. (
.page 42)
cDepending on the type of digital
camera used, the image may be
stretched vertically if it has been
rotated or processed using your
digital camera. This is not because of
trouble with the printer, but because
the image was rewritten with your
digital camera.
cRe-insert the paper tray firmly straight
in to the end.
cThe print head or paper path may be
soiled.  Use the supplied cleaning
cartridge to clean the head and path.
(.page 80)
Check
•Did you set “Borders” in
the Set Up menu to “Yes”?
•Is the aspect ratio of the
image correct?
•Is the image edited and
saved with “Borders” set
to “Yes”?
• 
Did you set “Borders” in
the Set Up menu to “Yes”?
•Did you rotate the image
or add other process?
•Is the paper tray inserted
properly?
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Symptom
The “Borders”
“Yes/No”
setting does not
take effect.
Symptom
The picture is
too bright, dark,
reddish,
yellowish, or
greenish.
The eyes of the
subject are red.
Red-eye
reduction does
not take effect.
Check
•Did you enlarge, reduce
the size of, rotate, or move
an image after the red-eye
reduction?
Cause/Solutions
cAdjust an image by selecting Menu -
Edit - Adjust. (.page 28)
cAdjust for the red-eye phenomenon by
selecting Menu - Edit - Red-eye
reduction. (.page 29)
cSet the size of the adjustment frame to
be two to seven times as large as the
eye. (.page 29)
cRed-eye reduction may not work
properly if other editorial operations
such as enlarging, reducing the size of,
rotating, or moving an image.
Perform these editorial operations first
and then perform red-eye reduction.
Settings
Check
•Are you operating the
Creative Print menu?
Cause/Solutions
cIn the Creative Print menu, templates
are used and you cannot select
border/borderless prints.
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