Siemens Hicom 300 Set T24/t25 Operating Instructions
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11 Call Forwarding Preset Calls for the secretary can be forwarded to a predetermined extension for answering. This can be to either a Digital or analogue extension. Program Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key twice - display shows - NOTHING STORED NEW NUMBER? - dial required extension number - press Programme key - display shows - FORWARDING STORED -Call Forward LED is on (i.e. feature is activated automatically) - display shows - FORWARDING TO EXT NO NAME The predetermined extension number has now been permanently programmed. Calls will now go to the Preset destination immediately. Deactivate Call Forwarding - press Call Forward key -Call Forward LED goes off - display shows - FORWARDING DEACTIVATED When Preset Call Forward destination has been programmed but deactivated it will serve as Call Forward No Answer i.e. If your extension rings for longer than +/- 25 seconds it will automatically divert to the Preset extension number.
12 Call Forwarding Preset - cont’d Activate Call Forwarding - press Call Forward key -Call Forward LED is on - display shows - FORWARDING TO EXT NO NAME Calls will now go to the Preset destination immediately. Change Preset Extension Number - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key twice - display shows - FORWARDING CURRENT DESTINATION - wait until display shows - FORWARDING NEW NUMBER? - dial required extension number - press Programme key - display shows - FORWARDING STORED -Call Forward LED is on (i.e. feature is activated automatically) - display shows - FORWARDING TO EXT NO NAME
13 Call Forwarding Variable This feature allows you to divert all your calls to an extension of your choice and will override your Call Forward Preset destination. Activate Call Forwarding - press Programme key - display shows - PRESS FEATURE KEY OR DIAL CODE - press Call Forward key once only - dial required extension number - press Programme key - display shows - FORWARDING STORED -Call Forward LED is on - display shows - FORWARDING TO EXT NO NAME When you lift your handset, special dial tone will also be heard to remind you that the feature is activated. Cancel Call Forwarding -Call Forward LED is on - press Call Forward key -Call Forward LED goes off Calls will now ring as normal on your extension. Your Call Forward Preset destination will now be restored.
14 Internal and External Dialling Handset operation - lift handset, listen for internal dial tone - dial the required internal or external number (preceded by 0) for outside line Handsfree operation - do not lift your handset - dial the required internal or external number (preceded by 0) for outside line NBYour telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard Handset operation - lift handset, listen for internal dial tone - dial 9 Handsfree operation - do not lift your handset - dial 9
15 Call Pick Up The call pick up feature allows you to answer any ringing extension in your pickup group from your extension. Activate Call Pick Up An extension within your pickup group is ringing -Call Pickup LED light flashes - a ping ring will also alert you to incoming call - display shows - SOURCE OF CALL DESTINATION OF CALL - lift your handset, listen for internal dial tone - press Call Pickup key - incoming call is answered or- -Call Pickup LED light flashes - a ping ring alerts you to incoming call - display shows - SOURCE OF CALL DESTINATION OF CALL - press Call Pickup key - incoming call is answered for handsfree operation
16 Call Park Calls may be parked on your Set T24/25 for retrieval from your instrument, or any other digital telephone in your Call Pickup group which is equipped with a Park key. Only 1 call per pickup group may be parked at a time. Park a Call - press Park key - Park LED flashes - replace your handset or press Loudspeaker key - Park LED remains flashing Retrieve a Parked Call - Park LED is flashing - lift your handset, listen for internal dial tone - press Park key - Park LED is off - caller is now on line or- - press Park key - Park LED is off - caller is now on line for handsfree operation
17 Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press Trsfer key, listen for internal dial tone - dial the required extension or switchboard - when the extension or the switchboard answers, announce the call and replace the handset Transfer to a Free Extension (Call not Announced) - press Trsfer key, listen for internal dial tone - dial the required extension or switchboard - when you hear ring tone, replace your handset The call has now been transferred. If the ringing extension does not answer within a predetermined time the call will automatically be transferred back to your extension. Transfer to a Busy Extension - press Trsfer key, listen for internal dial tone - dial the required extension number - when you hear busy tone, replace your handset The call has now been transferred to the busy extension. If the busy extension terminates the call within a predetermined time and replaces the handset the transferred call will ring the extension. If the extension remains busy the call will automatically be transferred to your extension.
18 Call Transfer - cont’d Transfer using the Dial keys - press the required Dial (DSS) key (internal only) - when the extension answers, announce the call and replace the handset or- - when you hear ring tone, replace your handset or- - when you hear busy tone, replace your handset Return to Caller If no reply or busy tone is received then you may return to the original caller without attempting to transfer the call. - press Trsfer Return key - you are now connected to the caller
19 Enquiry Call This feature allows you to hold an existing call, dial another extension or even an external number, conduct a conversation without the original caller over- hearing, and then return to the original caller. Activate Enquiry Call - press Trsfer key, listen for internal dial tone - dial the required extension number or dial “0” and then the required external number - conduct your conversation - press Trsfer Return key to return to the original call Activate Enquiry Call using the Dial keys - press the required Dial (DSS) key - conduct your conversation - press Trsfer Return key to return to the original call You may use the Alternating key to switch between the original and 3rd party calls. In each case the other party is automatically placed on hold.
20 Call Queuing This feature allows a 2nd call to camp on your extension when you are busy on a call. The caller will receive ringing tone instead of busy tone. Activate Call Queuing - press Call Queue key -Call Queue LED is on When you are busy on a call and a 2nd call arrives it will be signalled by the flashing of your Call Pickup LED, and on all other digital instruments in your Pickup Group. A ping ring will also alert you to the 2nd call. If you do not use the Call Pickup feature to answer the 2nd call then the call will be routed to your Call Forward Preset destination which could be your Voice Mail. NBPlease ensure that the Call Queue key is also activated on the Executive’s extension so that the Executive’s 2nd call can be answered by the Secretary.