Sharp AR 5520D User Manual

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USER SETTINGS
5
SELECTING A SETTING FOR A SYSTEM SETTING
1Hold down the [Light] key ( ) until 
the alarm indicators ( ,  ,  ,  , 
) blink.
The display shows - - 
with the left hyphen 
blinking.
2Enter the program number with the 
numeric keys.
 See SYSTEM 
SETTINGS (p.56 to 
p.58) for the program 
numbers.
 The selected program 
number blinks.
 For example, to select 
Auto clear timer, 
press the [1] key.
3Press the [START] key ( ).
 The selected program 
number stops blinking 
and lights steadily.
 The currently selected 
setting code blinks on 
the right side of the 
display.
4Enter the desired setting code by 
pressing a numeric key.
 For the setting codes, 
see SYSTEM 
SETTINGS. (p.56 to 
p.58)
 The selected setting 
code blinks.
 For example, to select 
90 seconds, press the 
[5] key.
5Press the [START] key ( ).
The selected setting 
code stops blinking and 
lights steadily.
6Press the [Light] key ( ) to complete 
the settings.
The alarm indicators ( ,  ,  ,  ,  ) go 
off and the display returns to the number of 
copies display.
Audible signals (key entry beep, invalid key beep, base setting beep)
The machine sounds three different types of beep signals: a key entry beep that sounds when a valid key is 
pressed, an invalid key beep that sounds when an invalid key is pressed, and a base setting beep that sounds 
when a setting is the same as the base setting (base settings are explained below). The base setting beep is 
initially disabled. If you wish to enable the base setting beep, see Base setting beep signal on page 58. If you 
wish to change the volume of the beep signals or disable them, see Audible signals volume on page 58.
The beep patterns of each type of beep signal are as follows:
Key entry beep......................... One beep
Invalid key beep......................Two beepsBase setting beep................ Three beeps
Base settings
The base settings are preset standard selections for each copy setting. The base settings are as follows:
Copy ratio........................................ 100%
Light and Dark indicator........................ 3
Paper feed location....... Upper paper trayORIGINAL SIZE........................................ A4
AUTO/TEXT/PHOTO ( / / )
............................................................ AUTO
If you enter the wrong number, press the 
[CLEAR] key ( ) and then enter the correct 
number.Note
If you enter the wrong number, press the 
[CLEAR] key ( ) and return to step 2.
To select a setting for another system setting, 
press the [CLEAR] key ( ) and then return 
to step 2.
Note
Note
AUTO
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SETTINGS FOR AUDITING MODE
AUDITING MODE
When Auditing mode is enabled, a count is kept of the number of copies made by each account (up to 20 accounts 
can be established), and the counts can be displayed and totalled as necessary. In Auditing mode, the display 
shows - - -, and this indicates that a 3-digit account number must be entered in order to use the machine for 
copying.
 
AUDITING MODE SETTINGS
The administrator of the machine should complete the following settings:
 Enable Auditing mode (p.62)
 Account number entry (p.62)Note
Program 
numberProgram name
Setting codes
(factory default settings 
are indicated in bold)
Explanation
10Auditing mode0: OFF
1: ONUse to enable or disable Auditing mode. 
Auditing mode is initially disabled.
11Account number entry NoneUse to set up account numbers. Up to 20 
accounts can be established.
12Account number 
changeNone Use to change an account number.
13Account number 
deletion0: Delete single account
1: Delete all accountsUse to delete an account number.
A single account number can be deleted, or all 
account numbers at once.
14Number of copies per 
accountNoneThis displays the number of copies made by each 
account.
The maximum count is 49,999. If this number is 
exceeded, the count will start over from 0.
15Resetting account0: Reset single account
1: Reset all accountsUse to reset the copy count of an account to 0. 
The copy count of a single account or of all 
accounts can be reset.
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USER SETTINGS
5
SELECTING AUDITING MODE SETTINGS
1Hold down the [Light] key ( ) until 
the alarm indicators ( ,  ,  ,  , 
) blink.
The display shows - - 
with the left hyphen 
blinking.
2Enter the program number with the 
numeric keys.
 See AUDITING MODE 
SETTINGS (p.60) for 
the program numbers.
 The selected program 
number blinks.
 For example, to select 
Auditing mode, enter 
10.
3Press the [START] key ( ).
 The selected program 
number stops blinking 
and lights steadily.
 The currently selected 
setting code blinks on 
the right side of the 
display.
4Enter the desired setting code for the 
program as explained in the detailed 
procedures on the following pages.
For the setting codes, see AUDITING MODE 
SETTINGS (p.60).
5Press the [Light] key ( ) to complete 
the settings.
The alarm indicators ( ,  ,  ,  ,  ) go 
off and the display returns to the number of 
copies display.
If you enter the wrong number, press the 
[CLEAR] key ( ) and then enter the correct 
number.
 If you enter the wrong number, press the 
[CLEAR] key ( ) and return to step 2.
 If E (error code) blinks in the first digit of 
the display, press the [CLEAR] key ( ) 
and return to step 2.
Note
Note
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USER SETTINGS
Auditing mode 
(program No.10)
1 Press the [1] key to enable Auditing 
mode or the [0] key to disable it, and then 
press the [START] key ( ).
2 Press the [CLEAR] key ( ).
Account number entry
(program No.11)
If 20 accounts have already been established, the 
error code 11E will appear in the display.
1 Use the numeric keys to enter a 3-digit 
number (any number except 000) and 
then press the [START] key ( ).
2 Press the [CLEAR] key ( ).
Account number change
(program No.12)
Use this procedure to change an account number. If 
no account numbers have been established, the error 
code 12E will appear in the display.
1 Press the [Copy ratio display] key ( ) to 
select the account number that you wish to 
change, and then press the [START] key 
().
The display will show 3 blinking hyphens - - -.
2 Press the numeric keys to enter a new 
account number (any 3-digit number 
except 000), and then press the [START] 
key ( ).
3 When finished, press the [CLEAR] key 
().
Account number deletion
(program No.13)
Use this procedure to delete account numbers. A 
single account number can be deleted, or all account 
numbers at once.
If no account numbers have been established, the 
error code 13E will appear in the display.
[Deleting all accounts at once]
Press the [1] key and then press the [START] 
key ( ).
All account numbers will be deleted.
[Deleting a single account]
1 Press the [0] key, and then press the 
[START] key ( ).
2 Select the account number to be deleted 
with the [Copy ratio display] key ( ) and 
then press the [START] key ( ).
Number of copies per account
(program No.14)
Use this procedure to display the copy count of each 
account. If no account numbers have been 
established, the error code 14E will appear in the 
display.
1 Select the account number with the [Copy 
ratio display] key ( ).
2 Hold down the [0] key.
The copy count of the selected account will appear in 
the display while you hold down the [0] key. The count 
is displayed sequentially as shown below.
Example: 12,345 copies
3 When finished, press the [CLEAR] key 
().
After enabling Auditing mode, use Account 
number entry to establish account numbers 
for each account (up 20 accounts can be 
established).
 If you enter 000 or a number that has 
already been stored, the number will blink 
in the display. Enter a different number. (Up 
to 20 accounts can be established.)
 Repeat the same procedure to enter any 
other account numbers that you wish to 
establish.
 Keep a record of what group is using each 
account number (account names cannot be 
stored, so keep a record to prevent 
confusion when totalling account values).
 If you enter 000 or a number that has 
already been stored, the number will blink 
in the display. Enter a different number.
 To change another account number, repeat 
steps 1 and 2.
Note
Note
Note
To delete another account number, enter the 
program number (13) for account number 
deletion and then repeat the procedure for 
Deleting a single account.
 Each A3 size page is counted as two 
pages.
 To view the copy count of another account, 
repeat steps 1 and 2.
Note
Note
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USER SETTINGS
5
Resetting account
(program No.15)
The copy count of a single account or all accounts can 
be reset to 0. If no account numbers have been 
established, the error code 15E will appear in the 
display.
[Resetting all accounts]
Press the [1] key and then press the [START] 
key ( ).
The copy counts of all accounts will be deleted.
[Resetting a single account]
1 Press the [0] key, and then press the 
[START] key ( ).
2 Select the account number to be reset with 
the [Copy ratio display] key ( ) and 
then press the [START] key ( ).
Copying when Auditing mode is 
enabled
When Auditing mode is enabled, - - - appears in the 
display.
1Enter your 3-digit account number 
with the numeric keys.
When you enter your account number, 0 
appears in the display to indicate that copying is 
possible.
2Follow the appropriate steps to make 
the copy.
3When finished, press the [ ] key 
().
To reset another account number, enter the 
program number (15) for account number 
deletion and then repeat the procedure for 
Resetting a single account.NoteIf you enter an incorrect number, press the 
[CLEAR] key ( ) and then enter the correct 
number.
If you are performing an interrupt copy (p.28), 
be sure to press the [INTERRUPT] key ( ) 
when finished to exit interrupt mode.
If a misfeed occurs or the paper runs out 
during copying, your session will not end even 
if the [ ] key ( ) is pressed.
Note
Note
ACC.#-C
Note
ACC.#-C
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6
Chapter 6
TROUBLESHOOTING
This chapter describes troubleshooting and misfeed removal.
TROUBLESHOOTING
If you experience difficulty using the machine, check the following troubleshooting guide before calling for service. 
Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting 
guide, turn off the power switch and unplug the machine, and contact your authorised service representative.
MACHINE/COPYING PROBLEMS
The machine does not operate. ................................................................................................................. 65
Copies are too dark or too light. ................................................................................................................. 65
Blank copies............................................................................................................................................... 65
Part of the image is cut off or there is too much blank space. ................................................................... 65
Wrinkles appear in the paper or the image disappears in places. ............................................................. 65
Paper misfeed. ........................................................................................................................................... 66
Original size not selected automatically. (When the SPF/RSPF is installed.)............................................ 66
Copies are smudged or dirty. ..................................................................................................................... 67
White or black lines appear on copies. ...................................................................................................... 67
Paper size for a paper tray cannot be set. ................................................................................................. 67
A copy job stops before it is finished.......................................................................................................... 67
The POWER SAVE indicator ( ) is lit. .................................................................................................... 67
Any one of the alarm indicators (,,, ,) is lit or blinking. ..................................................... 67
Lighting fixture flickers. .............................................................................................................................. 67
PRINTING AND SCANNING PROBLEMS
The machine does not print. (ON LINE indicator does not blink.) .............................................................. 68
The machine does not print. (ON LINE indicator was blinking.) ................................................................ 68
A Notice Page (NP-001) has been printed, but the print data has not been printed completely................ 69
Printing is slow. .......................................................................................................................................... 69
The printed image is light and uneven. ...................................................................................................... 69
The printed image is dirty........................................................................................................................... 69
The printed image is skewed or it runs off the paper. ................................................................................ 69
The printed image is darker or lighter than expected................................................................................. 69
Any one of the alarm indicators (,, , ,) is lit or blinking. ................................................... 69
Poor scanning quality................................................................................................................................. 70
Unable to scan the image. ......................................................................................................................... 71
Scanner transfer speed is slow. ................................................................................................................. 71
INDICATORS AND DISPLAY MESSAGES .................................................. 72
MISFEED REMOVAL .................................................................................... 73
REPLACING THE TONER CARTRIDGE...................................................... 80
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TROUBLESHOOTING
6
MACHINE/COPYING PROBLEMS
The following problems are related to the general operation of the machine and copying.
ProblemCause and solutionPage
The machine does not operate.The machine is not plugged into a power outlet.
→Plug the machine into a grounded outlet.–
Power switch OFF.
→Turn the power switch ON.8
The POWER SAVE indicator ( ) is blinking.
→Indicates that the machine is warming up. Copies cannot be 
made until the machine has finished warming up.8
The front cover or the side cover is not completely 
closed.
→Close the front cover or the side cover.
–
The machine is in auto power shut-off mode.
→In auto power shut-off mode, all lights are off except the POWER 
SAVE indicator ( ) and ON LINE indicator. Press the [START] 
key ( ) to resume normal operation.8
PAPER SIZE indicator is blinking.
→A blinking PAPER SIZE indicator means that the size of paper 
loaded in the tray is different from the paper size setting for the 
tray. Change the paper size setting.
To clear the display, do one of the following:
 Use the [PAPER SELECT] key ( ) to change the tray 
selection.
 Open and close the tray.
 Press the [CLEAR ALL] key ( ).
12, 18
Copies are too dark or too light.Select the correct original type for the original.
→Select AUTO with the [AUTO/TEXT/PHOTO] key or press the 
[Light] key ( ) and [Dark] key ( ) to manually select an 
appropriate exposure.
→If the copy is too light or too dark even though AUTO was selected 
with the [AUTO/TEXT/PHOTO] key
 ( / / ), adjust 
the automatic exposure level.
18
55
Blank copies.The original is not placed face up in the SPF/RSPF or face 
down on the document glass.
→Place the original face up in the SPF/RSPF or face down on the 
document glass.15, 16
Part of the image is cut off or there 
is too much blank space.The original was not placed in the correct position.
→Place the original correctly.15, 16
An appropriate ratio was not used for the size of the 
original and the size of the paper.
→Press the [AUTO IMAGE] key ( ) to have the copy made 
using the appropriate ratio for the original and paper.19
The size of paper loaded in the tray was changed without 
changing the trays paper size setting.
→Be sure to change the trays paper size setting whenever you 
change the size of paper loaded in the tray.12
Wrinkles appear in the paper or 
the image disappears in places.The paper is outside of the specified size and weight 
range.
→Use copy paper within the specified range.
9
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
AUTO
AUTO
%
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TROUBLESHOOTING
Paper misfeed.Misfeed occurs.
→To remove the misfeed, see MISFEED REMOVAL.73
The paper is outside of the specified size and weight 
range.
→Use copy paper within the specified range.
9
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
Paper is not loaded properly.
→Make sure the paper is properly installed.10
Pieces of paper inside machine.
→Remove all pieces of misfed paper.73
Too much paper is loaded in the tray.
→If the stack of paper is higher than the indicator line on the tray, 
remove some of the paper and reload so that the stack does not 
exceed the line.10
The guides on the bypass tray do not match the width of 
the paper.
→Adjust the guides to match the width of the paper.
11
The bypass tray extension is not pulled out.
→When loading a large size of paper, pull out the extension.11
The bypass paper feed roller is dirty.
→Clean the roller.84
A5 paper is loaded in lower paper tray or in the 250-sheet 
or 2 x 250-sheet paper feed unit.
→A5 size paper must be loaded in upper paper tray or the bypass 
tray.9, 10
Original size not selected 
automatically.
(When the SPF/RSPF is installed.)Original(s) curled.
→The original size cannot be correctly detected if the original is 
curled or folded. Straighten the original.–
The machine is directly exposed to sunlight.
→Install in a location that is not exposed to sunlight.–
ProblemCause and solutionPage
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TROUBLESHOOTING
6
Copies are smudged or dirty.The document glass or the underside of the document 
cover/SPF/RSPF is dirty.→Clean regularly.
83
Original smudged or blotchy.
→Use a clean original.–
White or black lines appear on 
copies.The scanner glass for the SPF/RSPF is dirty.
→Clean the long, narrow scanning glass.83
The transfer charger is dirty.
→Clean the transfer charger.84
Paper size for a paper tray cannot 
be set.Copying or printing is performed.
→Set the paper size after copying or printing is complete.–
The machine has stopped temporarily due to running out 
of paper or a misfeed.
→Load paper or remove the misfeed, and then set the paper size.
10, 73
An interrupt copy job is in progress.
→Set the paper size after the interrupt copy job is finished.28
The display or the ORIGINAL DATA indicator ( ) is 
blinking.
→Data is being held in memory. Print the data in memory or clear it 
from memory.30, 32
A copy job stops before it is 
finished.The paper output tray is full.
→Long copy runs are automatically paused every 250 copies. 
Remove the copies in the paper output tray and press the 
[START] key ( ) to resume copying.19
FUL appear in the display.
→The memory became full during sort/group copy or 2 IN 1 / 4 IN 1 
copy. Copy only the originals that have been scanned to that 
point, or cancel the job and clear the data from memory.30, 32
The tray is out of paper.
→Load paper.10
The POWER SAVE indicator ( ) is 
lit.Any other indicators are lit.
→If other indicators are lit, the machine is in Preheat mode. Press 
any key on the operation panel to resume normal operation.8
The POWER SAVE indicator ( ) and ON LINE indicator 
are only lit.
→If only the POWER SAVE indicator ( ) and ON LINE indicator 
are lit, the machine is in auto power shut-off mode. Press the 
[START] key ( ) to resume normal operation.8
Any one of the alarm indicators 
( , , , , ) is lit or 
blinking.See INDICATORS AND DISPLAY MESSAGES to check 
the meaning of the alarm indicator and error message in 
the display, and take appropriate action.72
Lighting fixture flickers.The same power outlet being used is for the lighting 
fixture and the machine.
→Connect the machine to a power outlet which is not used for other 
electric appliances.–
ProblemCause and solutionPage
D ATA
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TROUBLESHOOTING
PRINTING AND SCANNING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the 
software programs. To view a README file, see INSTALLING THE SOFTWARE in the Start Guide.
ProblemCause and solutionPage
The machine does not print.
(ON LINE indicator does not blink.)The machine is set to off-line mode.
→Press the [ON LINE] key ( ) to turn on the ON LINE 
indicator.35
The machine is not correctly connected with your 
computer.
→Check both ends of the printer cable and make sure you have a 
solid connection. Try a known good cable. For information on 
cables, see SPECIFICATIONS.Start 
Guide
Copy job is performed.
→Wait until the copy job is complete.–
Your machine is not selected correctly in the current 
application for the print job.
→When choosing Print from the File menu located in 
applications, be sure you have selected SHARP AR-XXXX 
(where XXXX is the model name of your machine) printer 
displayed in the Print dialog box.–
The printer driver has not been installed properly.
→Follow these steps to check and see if the printer driver is installed.
1 Click the Start button, click Control Panel, and then click 
Printer.
In Windows XP, click the start button, and then click Printer 
and Faxes.
In Windows 2000, click the Start button, select Settings 
and then click Printers.
2 If the SHARP AR-XXXX printer driver icon is shown but you 
still cannot print, the printer driver may not have been installed 
correctly. In this case, delete the software and then reinstall it.
–
The machine does not print.
 (ON LINE indicator was blinking.)The tray size settings are not the same on the machine 
and in the printer driver.
→Make sure that the same tray paper size is set on the machine 
and in the printer driver. To change the trays paper size setting on 
the machine, see CHANGING A TRAYS PAPER SIZE 
SETTINGor see CONFIGURING THE PRINTER DRIVER  in 
the Start Guide to change it in the printer driver.12, 
Start 
Guide
The specified size of paper has not been loaded.
→Load the specified size of paper in the paper tray.10
The PAPER SIZE indicator is blinking.
→When Use close paper size (system setting) is disabled, the 
PAPER SIZE indicator on the operation panel will blink. You can 
press the [PAPER SELECT] key ( ) to select a tray manually, or 
load paper in the bypass tray and press the [ON LINE] key 
( ) to begin printing.
→When Use close paper size is enabled, printing will take place 
using a size of paper that is close to the size of the print image.
12, 18
–
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