Samsung Xpress C460W Manual

2916.  Troubleshooting
Copying problems
ConditionSuggested solutions
Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the  backgrounds of copies (see "Changing the settings for each copy" on page 
58).
Smears, lines, marks, or spots 
appear on copies. • If the defects are on the original, adjust darkness in 
copy feature to lighten the background of your copies.
• Adjust background in copy setu p removes the background color (see "Adjust Bkgd" on...

2926.  Troubleshooting
Scanning problems
ConditionSuggested solutions
The scanner does not work. • Make sure that you place the original to be scanned face down  on the scanner glass, or face up in the document feeder (see 
"Loading originals" on page 48).
• There may not be enough available memory to hold the document  you want to scan. Try the Prescan function to see if that works. 
Try lowering the scan resolution rate.
• Check that the machine printe r cable is connected properly.
• Make sure...

2936.  Troubleshooting
Faxing problems
ConditionSuggested solutions
The machine is not working, 
there is no display, or the 
buttons are not working. • Unplug the power cord and plug it in again.
• Ensure that there is power being supplied to the electrical outlet.
• Ensure that the power is turned on.
No dial tone. • Check that the phone line is properly connected (see "Rear view" on page 22).
• Check that the phone socket on the wall  is working by plugging in another phone.
The numbers stored...

Faxing problems
2946.  Troubleshooting
Some of the words on an 
incoming fax are stretched.The fax machine sending the fax 
had a temporary document jam. 
There are lines on the originals 
you sent. Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 92).
The machine dials a number, 
but the connection with the 
other fax machine fails. The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. Speak with the other machine operator a nd...

2956.  Troubleshooting
Operating system problems
1 
Common Windows problems
 
Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.
 
ConditionSuggested solutions
“File in Use” message appears 
during installation. Exit all software applications. 
Remove all software from the st artup group, then restart Window s. Reinstall the printer driver.
“General Protection Fault”, 
“Exception OE”, “Spool 32”, or 
“Illegal Operation” messages...

Operating system problems
2966.  Troubleshooting
2 
Common Mac problems
 
 
 
Refer to the Mac User’s Guide that came with your computer for further information on Mac error messages.
 
ConditionSuggested solutions
The machine does not print PDF files 
correctly. Some parts of  graphics, text, or 
illustrations are missing. Printing the PDF file as an image may enable the file to print. Turn on 
Print As Image from the Acrobat printing options. 
 
It will take longer to print when you print a PDF file as...

Operating system problems
2976.  Troubleshooting
3 
Common Linux problems
 
ConditionSuggested solutions
The machine does not print. • Check if the printer driver is installed in your syst em. Open Unified Driver Configurator and switch to the  Printers tab in the  Printers 
configuration  window to look at the list of available machines. Make sure  that your machine is displayed on the list. If not, open 
Add new printer wizard  to set up your device.
• Check if the machine is started. Open  Printers...

Operating system problems
2986.  Troubleshooting
 
I cannot scan via Gimp Front-
end.Check if Gimp Front-end has Xsane:Device dialog. on the Acquire 
menu. If not, you should install Xsane plug-in for Gimp on the  your 
computer. You can find Xsane plug-in package for Gimp on Linux di stribution CD or Gimp home page. For the detailed information, 
refer to the Help for Linux distribution  CD or Gimp Front-end application. 
If you wish to use another kind of scan  application, refer to application’s...

Operating system problems
2996.  Troubleshooting
 
Refer to the Linux User’s Guide that came with your computer for further  information on Linux error messages.
 
4 
Common PostScript problems
The following situations are PS language specific and may occur when several  printer languages are used.
 
 
ProblemPossible causeSolution
The PostScript file cannot be 
printed The PostScript driver may not be installed 
correctly. • Install the PostScript driver (see "S
oftware Installation" on page...

Quick Guide for Windows 8 
User
This chapter will outline features specific to the Windows 8 OS. This chapter appl ies to users running Windows 8. 
• Understanding the screen 301
• System requirements 302
• Installing the driver locally 303
• Installing the driver over the network 305
• Installing the driver over the wireless network 307
• Uninstalling the driver 309
• Using Samsung Printer Experience 310
• Accessing management tools 317
• Installing accessories 318
• Troubleshooting 319
 
• The screen...