Samsung Xpress C460W Manual

Printing problems
2816.  Troubleshooting
The wrong printer driver was selected.Check the application’s printer selection menu to  ensure that your machine is selected.
The software application is malfunctioning. T ry printing a job from another application.
The operating system is malfunctioning. Exit Windows and reb oot the computer. Turn the machine off and back on again.
Pages print, but they are 
blank. The toner cartridge is defective or out of to
ner. Redistribute the toner, if necessary. 
If...

Printing problems
2826.  Troubleshooting
The machine does not 
print special-sized paper, 
such as billing paper.Paper size and paper size setting do not match. Set the correct paper size in the 
Custom in Paper  tab in  Printing Preferences  (see 
"Opening printing preferences" on page 54).
The printed billing paper 
is curled. The paper type setting does not match. Change the printer option and try again. Go to 
Printing Preferences, click Paper tab, 
and set type to  Thick (see "Opening...

2836.  Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded  improperly, there might be a redu ction in print quality. See the table below to clear the problem. 
 
ConditionSuggested solutions
Light or faded print • If a vertical white streak or faded area appears on the page , the toner supply is low. Install a new toner cartridge (see "Rep lacing the 
toner cartridge" on page 81).
• If a vertical white streak or faded area still appears on the...

Printing quality problems
2846.  Troubleshooting
Toner specks• The paper may not meet specifications; for ex ample, the paper may be too moist or rough.
• The transfer roller may be dirty. Cl ean the inside of your machine (see "Cleaning the machine" on page 89).
• The paper path may need cleaning.  Contact a service representative (see "Cleaning the machine" on page 89).
Dropouts If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective....

Printing quality problems
2856.  Troubleshooting
Vertical linesIf black vertical streaks appear on the page:
• The surface (drum part) of the imaging unit inside the machine  has probably been scratched. Remove the imaging unit and instal l 
a new one (see "Replacing the imaging unit" on page 85).
If white vertical streaks appear on the page:
• The surface of the LSU part inside the ma chine may be dirty. Clean the inside of your machine (see "Cleaning the machine" on p age 
89). If these...

Printing quality problems
2866.  Troubleshooting
Vertical repetitive defectsIf marks repeatedly appear on the printe d side of the page at even intervals:
• The imaging unit may be damaged. If you still have the same  problem, remove the imaging unit and, install a new one (see 
"Replacing the imaging unit" on page 85).
• Parts of the machine may have toner on them. If the defects oc cur on the back of the page, the problem will likely correct itself after 
a few more pages.
• The fusing assembly...

Printing quality problems
2876.  Troubleshooting
Misformed characters• If characters are improperly formed and producing hollow im ages, the paper stock may be too slick. Try different paper.
Page skew • Ensure that the paper is loaded properly.
• Check the paper type and quality.
• Ensure that the guides are not too tigh t or too loose against the paper stack.
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high  temperature and humidity can cause paper...

Printing quality problems
2886.  Troubleshooting
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality.
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts are dirty • Check for leaking toner. Clean the inside of th e machine (see "Cleaning the machine" on page 89).
Solid color or black pages • The imaging unit may not be installed proper ly. Remove the imaging unit and reinsert it.
• The imaging...

Printing quality problems
2896.  Troubleshooting
Loose toner• Clean the inside of the machine (see "Cleaning the machine" on page 89).
• Check the paper type and quality.
• Remove the imaging unit and then, install a new one  (see "Replacing the toner cartridge" on page 81).
If the problem persists, the machine may requ ire repair. Contact a service representative.
Character voids Character voids are white areas within parts of characters that should be solid black:
• You may be printing...

Printing quality problems
2906.  Troubleshooting
 
CurlIf the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. 
• Change the printer’s paper option and try again. Go to  Printing Preferences, click the Paper tab, and set type to  Thin (see 
"Opening printing preferences" on page 54).
• An unknown image  repetitively appears on a few 
sheets
• Loose toner
• Light print  or contamination...