Samsung UE 55C7000 User Manual

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05 Other InformationTroubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips 
apply, visit “www.samsung.com,” then click on Support, or call Samsung customer servic\
e at 1-800-SAMSUNG.
IssuesSolutions and Explanations
Poor picture First of all, please perform the Picture Test and confirm that your TV is properly displaying the test image. 
(go to MENU - Support - Self Diagnosis - Pictur e Test) (p. 28)
If the test image is properly displayed, the poor picture may be caused by the source or signal.
The TV image does not look as good as it 
did in the store. 
X
If you have an analog cable/satellite box, upgrade to an HD digital set \
top box. Use HDMI or 
Component cables to deliver HD (high definition) picture quality. 

X Cable/Satellite subscribers: Try HD stations from the channel line up. 

X Antenna connection: Try HD stations after performing Auto program.
 
✎Many HD channels are up scaled from SD(Standard Definition) contents.

X Adjust the Cable/Sat box video output resolution to 1080i or 720p.
The picture is distorted: macro block error, 
small block, dots, pixelization. 
X
Compression of video contents may cause picture distortion, especially in fast moving pictures such 
as sports and action movies. 

X Low signal level can cause picture distortion. This is not a TV problem.

X Mobile phones used close to the TV (cca up to 1m) may cause noise in p\
icture on analog and digital 
TV.
Color is wrong or missing. 
XIf you’re using Component connection, make sure the component cables are connected to the 
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
There is poor color or brightness. 
XAdjust the Picture options in the TV menu (go to Picture mode / Color / Brightness / Sharpness) 
(p. 16) 

X   Adjust Energy Saving option in the TV menu (go to  MENU – Pictur
e – Eco Solution – Energy 
Saving) (p. 16) 

X Try resetting the picture to view the default picture settings (go to MENU - Pictur
e - Picture Reset) 
(p. 22)
There is a dotted line on the edge of the 
screen. 
X
If the picture size is set to Screen Fit, change it to 16:9 (p. 18).

X Change cable/satellite box resolution.
The picture is black and white. 
XIf you are using an AV composite input, connect the video cable (yellow) to the Green jack of 
component input 1 on the TV.
When changing channels, the picture 
freezes or is distorted or delayed. 
X
If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box 
reboots. It may take up to 20 minutes) 

X Set the output resolution of the cable box to 1080i or 720p.
Sound Problem First of all, please perform the Sound Test to confirm that your TV audio is properly operating.
(go to  MENU - Support - Self Diagnosis - Sound T
 est) (p. 28)
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound is too low 
at maximum volume. 
X
Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc)\
 connected to your TV.
The picture is good but there is no sound. 
XSet the Speaker Select option to TV Speaker in the Sound menu (p. 23). 

X If you are using an external device, make sure the audio cables are connected to the correct audio 
input jacks on the TV. 

X If you are using an external device, check the device’s audio output option (ex. you may need to 
change your cable box’s audio option to HDMI when you have a HDMI connected to your TV). 

X If you are using a DVI to HDMI cable, a separate audio cable is required. 

X If your TV has a headphone jack, make sure there is nothing plugged into it. 

X Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an inappropriate 
noise. 
X
Check cable connections. Make sure a video cable is not connected to an audio input. 

X For antenna or Cable connections, check the signal strength. Low signal level may cause sound 
distortion. 

X Perform the Sound Test as explained above.
 
						

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Other Information
IssuesSolutions and Explanations
No Picture, No Video
The TV won’t turn on. 
XMake sure the AC power cord is securely plugged in to the wall outlet and the TV. 

X Make sure the wall outlet is working. 

X Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns 
on, r

efer to “Remote control does not work” below.
The TV turns off automatically. 
XEnsure the Sleep Timer is set to Off in the Setup menu (p. 24). 

X If your PC is connected to the TV, check your PC power settings. 

X Make sure the AC power cord is plugged in securely to the wall outlet and the TV. 

X When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if 
there is no signal.
There is no picture/video. 
XCheck cable connections (remove and reconnect all cables connected to the TV and external 
devices). 

X Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connect\
ions 
to the TV input. For example, if an external device’s output is HDMI, it should be connected to an 
HDMI input on the TV. 

X Make sure your connected devices are powered on. 

X Be sure to select the TV’s correct source by pressing the  SOURCE button on the remote control. 

X Reboot the connected device by r

econnecting the device’s power cable.
RF(Cable/Antenna) Connection
The TV is not receiving all channels. 
XMake sure the coaxial cable is connected securely. 

X Please try Auto Program to add available channels to the channel list. Go to MENU - Channel - 
Auto Pr

ogram then select Auto and make sure the correct Cable TV signal type is set in the menu. 
There are 3 options (STD, HRC and IRC) (p. 14) 

X Verify the Antenna is positioned correctly.
No Caption on digital channels. 
XCheck Caption Setup menu. Try changing Caption  Mode Service1 to CC1 (p. 26). 

X Some channels may not have caption data.
The picture is distorted: macro block error, 
small block, dots, pixelization. 
X
Compression of video contents may cause picture distortion, especially with fast moving pictures 
such as sports and action movies. 

X A low signal can cause picture distortion. This is not a TV problem.
PC Connection
A “Mode Not Supported” message 
appears. 
X
Set your PC’s output resolution so it matches the resolutions supported by the TV (p. 12).
“PC” is always shown on the source list, 
even if a PC is not connected. 
X
This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.
The video is OK but there is no audio. 
XIf you are using an HDMI connection, check the audio output setting on your PC.
Network Connection
The wireless network connection failed. 
XThe Samsung Wireless USB dongle is required to use a wireless network. 

X Make sure the Network Connection is set to Wireless (p. 32). 

X Make sure the TV is connected to a wireless IP sharer (router).
Software Upgrade over the network fails. 
XTry network test in Setup menu (p. 27). 

X If you have latest SW version, SW upgrade will not proceed.
Others
Purple/green rolling horizontal bars and 
buzzing noise from the TV speakers with 
Component cable connection. 
X
Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates 
that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI 
connection.
The picture won’t display in full screen. 
XHD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) 
contents. 

X Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your 
TV. 

X Adjust the picture size options on your external device or TV to full screen.
The remote control does not work. 
XReplace the remote control batteries with the poles (+/–) in the right direction. 

X Clean the sensor’s transmission window on the remote. 

X Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control 
doesn’t turn the TV on or off, or adjust the 
volume. 
X
Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the 
SAMSUNG TV code.
 
						

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05 Other InformationIssuesSolutions and Explanations
Can not turn off the Light Effect on the 
front bezel. (Below SAMSUNG Logo) 
X
Adjust the Light Effect option in the setup menu. Options are : Off, In Standby, Watching TV and 
Always.

X Light Effect is not available on all models.
A “Mode Not Supported” message 
appears. 
X
Check the supported resolution of the TV, and adjust the external device’s output resolution 
accordingly. Refer to the resolution settings on page 12 of this manual.
Caption on TV menu is greyed out. 
XCaption can not be selected in the TV menu when connected via HDMI or Component\
 (p. 26). 

X Caption must be activated on the external device (p. 26).
There is a plastic smell from the TV. 
XThis smell is normal and will dissipate over time.
The TV Signal Information is unavailable 
in the Self Diagnostic Test menu. 
X
This function is only available with digital channels from an Antenna / RF/Coax connection (p. 28).
The TV is tilted to the side. 
XRemove the base stand from the TV and reassemble it.
The channel menu is greyed out 
(unavailable). 
X
The Channel menu is only available when the TV source is selected.
Your settings are lost after 30 minutes or 
every time the TV is turned off. 
X
If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change 
the settings from Store Demo mode to Home Use mode in the Plug & Play procedure. Press the 
SOURCE button to select TV mode, and go to MENU   Setup   Plug & Play   ENTER
E (p. 8).
You have intermittent loss of audio or 
video. 
X
Check the cable connections and reconnect them. 

X Loss of audio or video can be caused by using overly rigid or thick cabl\
es. Make sure the cables are 
flexible enough for long term use. If mounting the TV to a wall, we recommend using cables with 90 
degree connectors.
You see small particles when you look 
closely at the edge of the frame of the TV. 
X
This is part of the product’s design and is not a defect.
The PIP menu is not available. 
XPIP functionality is only available when you are using a HDMI, PC or Component source.
POP (TV’s internal banner ad) appears on 
the screen. 
X
Select Home Use under Plug & Play mode. For details, refer to Plug & Play Feature (p. 8).
 
✎This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, 
there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the 
product.
 
						

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Other Information
License
TheaterSound, SRS and the  symbol are trademarks of SRS Labs, Inc.
TheaterSound technology is incorporated under license form SRS Lab, Inc.\
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are 
trademarks of Dolby Laboratories.
Manufactured under license under U.S. Patent #’s: 5,451,942; 5,956,674; 5,974,380; 5,978,762; 
6,487,535 & other U.S. and worldwide patents issued & pending. DTS and t\
he Symbol are 
registered trademarks. & DTS 2.0+ Digital Out and the DTS logos are trademarks of DTS, Inc. 
Product Includes software. © DTS, Inc. All Rights Reserved.
DivX Certified to play DivX video up to HD 1080p, including premium content.
ABOUT DIVX VIDEO: DivX® is a digital video format created by DivX,Inc. This is an official DivX Certified device that plays DivX video. Visit www.divx.
com for more information and software tools to convert your files into DivX video.
ABOUT DIVX VIDEO-ON-DEMAND: This DivX Certified® device must be registered in order to play DivX Video-on-Demand (VOD) content. 
To generate the registration code, locate the DivX VOD section in the device setup menu.
Go to vod.divx.com with this code to complete the registration process and learn more about DivX VOD. Pat. 7,295,673; 7,460,688; 7,519,274
Open Source License Notice
In the case of using open source software, Open Source Licenses are available on the product menu.
Open Source Licence Notice is written only English.
Specifications
Panel native 1920 x 1080 @ 60 Hz
Environmental Considerations
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity 50°F to 104°F (10°C to 40°C)
10% to 80%, non-condensing -4°F to 113°F (-20°C to 45°C) 5% to 95%, non-condensing
Stand Swivel (Left / Right) -20˚ ~ 20˚
Model Name UN46C8000 UN55C8000
Screen Size 
(Diagonal) 46 inches
(45.9 inches measured diagonally) 55 inches
(54.6 inches measured diagonally)
Sound
(Output) 10 W X 2 15 W X 2
Dimensions (WxDxH)
Body
With stand 42.9 X 0.9 X 26.1 inches
(1090.8 X 23.9 X 662.8 mm) 42.9 X 11.9 X 28.5 inches
(1090.8 X 303.0 X 723.8 mm) 50.5 X 0.9 X 30.4 inches
(1282.0 X 23.9 X 772.0 mm) 50.5 X 11.9 X 32.8 inches
(1282.0 X 303.0 X 832.7 mm)
Weight
Without Stand
With Stand 37.5 Ibs (17.0 kg)
42.3 Ibs (19.2 kg) 48.5 Ibs (22.0 kg)
53.4 Ibs (24.2 kg)
 
✎Design and specifications are subject to change without prior notice.
 
✎This device is a Class B digital apparatus.
 
✎For information about power supply, and more about power consumption, refer to the label attached to the product.
 
						

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05 Other InformationDimensions
 
■ Front view / Side view
(Unit: inches)
Model name12345678
UN46C8000 42.9 40.2 22.7 28.4 26.1 28.5 0.9 11.9 UN55C8000 50.5 47.8 27.0 28.4 30.4 32.8 0.9 11.9
 
■ Jack panel detail / Rear view
(Unit: inches)
Model name123456789
UN46C8000 15.7 15.7 29.4 4.0 3.1 9.7 4.5 11.9 1.0  UN55C8000 15.7 15.7 35.5 4.2 3.7 9.9 4.8 122.9 2.0 
NOTE: All drawings are not necessarily to scale. Some dimensions are subject to change without prior notice. Refer to the 
dimensions prior to performing installation of your TV. Not responsible for typographical or printed errors. 
© 2010 Samsung Electronics America, Inc
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Other Information
Index
A
AllShare 55
Amplify 22
Antenna 14
Anynet+ 44
AUDIO OUT  11
Auto Adjustment 
 22
Auto Volume  23
B
Background Music 43
Balance L/R  22
Basic View  42
Batteries   7
Black T one 17
Blanking Bracket   58
Brightness   16
C
Cable Tie   4, 57
Change PIN  26
Channel Menu  14
Clock 24
Color Tone  18
Component 10
Connecting to a PC  12
Connecting to an Audio Device  11
D
DIGITAL AUDIO OUT 11, 44
DivX® VOD  43
D-sub 12
Dynamic 16
Dynamic Contrast  17
E
Eco Sensor  16
Edit Name  13
Editing Channels   15
Energy Saving  16
Equalizer 22
External Speaker  23
F
FAV.CH button 7, 14
Favorite Channel  14
Film Mode  19
Fine Tune  16
Flesh Tone  17
Frequency 12
H
HDMI 9,  44
Home Theater  11, 44
I
Installation Space  2
Internet@TV   48
L
Language 26
License 64
M
Media Play  37
Melody 27
Menu Transparency  27
Mono 23
Music 41
N
Navigate 13
Network Connection  30
Network Setup  31
O
ON/OFF button  7
Optimal r esolution  12
P
Password 49
Photos 42
Picture Size  18, 43 
PIP (Picture in Picture)  28
Plug & Play  8
Power Indicator  6 
R
Receiver 46
Recording 46
Remote Control  7
Repeat Mode  43
RGB Only Mode  17
Rotate 43
S
Select All  16
Self Diagnosis  28
Sharpness 16
Signal Information  28
Sleep Timer  24
Slide Show  42
Software Upgrade  29
Source List  13
Speaker Select  23
Specifications 64
Standby mode  6
Symbol 3
T
Timer 24
Title 42
Tools 3
Troubleshooting 61
TV Speaker  23
U
USB Drive  29, 37
V
Video Formats  40
Videos 39
Volume 6
W
Wall Mount  58
Warm 18
White Balance  17
Widget 53
 
						

							© 2010 Samsung Electronics Co., Ltd. All rights reserved.BN68-02712A-01
Contact SAMSUNG WORLDWIDE
If you have any questions or comments relating to Samsung products, plea\
se contact the SAMSUNG customer care center.
Comment contacter Samsung dans le monde
Si vous avez des suggestions ou des questions concernant les produits Sa\
msung, veuillez contacter le Service Consommateurs 
Samsung.
Comuníquese con SAMSUNG WORLDWIDE
Si desea formular alguna pregunta o comentario en relación con los pr\
oductos de Samsung, comuníquese con el centro de 
atención al cliente de SAMSUNG.
Country
Customer Care Center Web Site Address
CANADA 1-800-SAMSUNG (726-7864) www.samsung.com Samsung Electronics Canada Inc., Customer Service  55 Standish Court Mississauga, Ontario L5R 4B2 
Canada
U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com Samsung Electronics America, Inc. 105 Challenger  \b	
	\f
\

 
						

							English
1Ecosensor
Thispower-savingfeatureautomaticallyadjuststhescreenbrightnessoftheTVaccordingtotheambientlightintensity
detectedbytheLightSensor.
2EnablingorDisablingEcoSensor
GotoPicture-->EcoSolution-->EcoSensorandselectOnorOff.
3Precaution
IfyoufindthescreentoodarkwhilewatchingTVinadarkarea,thismaybecausedbytheEcoSensor.Changethe
EcoSensorsettingfollowingtheinstructionsabove.Fordetails,seetheEcoSensorsectionintheUsermanual.
FranCfais
1CapteurEco
CettecaracteristiquedeconomiedenergieregieautomatiquementlaluminositeduteleviseurenfonctiondeIintensite
delalumiereambiantedetecteeparIecapteurdelumiere.
2ActivationoudesactivationducapteurEco
AllezaImage-->SolutionEco-->CapteurEcoetselectionnezOnouOff.
3Precaution
SiIimagesembletrapsombredurantIecouteduteleviseurdansunepiecesombre,celapeutetreattribuableau
CapteurEco.ModifiezIereglageduCapteurEcoselonlesinstructionsci-dessus.Pourdeplusamplesdetails,
consultezlasectionCapteurEcodansIeGuidedeIutilisateur.
Espanol
1SensorEco
Estafunciondeahorrodeenergfaajustaautomaticamenteelbrillodelapantalladeltelevisordeacuerdoconla
intensidaddelailuminacionambientaldetectadaporelsensordeluz.
2Habilitacion0inhabilitaciondelsensoreco
VayaaImagen-->SolucionEco-->SensorEcoyseleccioneEncendido0Apagado.
3Precaucion
SimientrasvelatelevisionenunentornoconpocaluzIeparecequelapantaliaestademasiadooscura,estopuede
debersealSensorEco.CambielaconfiguraciondeSensorEcomediantelasinstruccionessiguientes.Paravermas
informacion,consuiteelapartadodeSensorEcoensuManualdeusuario.
1I11111111111111111111111111111111111111111
BN68-02928A-OO