Samsung Television UN48H5500 User Manual

							184185
I can't hear the sound clearly
Testing the Sound
MENU > Support >  Self Diagnosis >  Sound Test Try Now
Before you review the list of problems and solutions below, make sure that the TV Sound Output  menu 
item is set to TV Speaker, and then listen to the speakers again. If the TV still does not play audio, 
run the Sound Test. The Sound Test uses a built-in melody to check for sound problems. If the TV 
does not play sound during the Sound Test, or the sound is distorted, there may be a problem with 
the TV. Contact Samsung’s Call Center for assistance. If the TV plays the Sound Test melody without 
distortion, there may be a problem with an external device. Please check the connections. If the 
problem persists, refer to the external device’s user manual.
The Problem Try this!
There is no sound or 
the sound is too low at 
maximum volume. Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.) 
connected to your TV.
The picture is good but 
there is no sound. Set Sound > 
Speaker Settings  > TV Sound Output  to TV Speaker.
If you are using an external device, check the device’s audio output option. (For 
example, you may need to change your cable box’s audio option to HDMI if the 
box connected to your TV is using an HDMI cable.)
To listen to the computer sound, connect the external speaker to the computer’
s audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the 
device’s power cable.
The speakers are making 
an odd sound. Make sure that the audio cable is connected to the correct audio output 
connector on the external device.
For antenna or cable connections, check the signal information. A low signal 
level may cause sound distortions.
Run 
Sound Test ( Support > Self Diagnosis >  Sound Test). 
						

							186
I can't see 3D images clearly.
Testing 3D Picture Quality
MENU > Support >  Self Diagnosis >  3D Picture Test
 
"
To test 3D picture quality, you must be wearing 3D glasses and the glasses and the TV must be paired.
 
"For the LED 6800 model, be sure to buy the separately-sold 3D Active Glasses.
This function is only available with the LED 6400 series and higher.
Before you review the list of problems and solutions below, use 3D Picture Test to determine if the 
problem is caused by the TV. The 3D Picture Test displays a high definition picture you can examine 
for flaws or faults. If the test picture does not appear or there is noise or distortion, the TV may have 
a problem. Contact Samsung’s Call Center for assistance. If the test picture is displayed properly, 
there may be a problem with an external device. Please check the connections. If the problem persists, 
check the signal strength or refer to the external device’s user manual.
The Problem Try this!
The 3D glasses are not 
working correctly. Make sure the glasses are powered on.
The 3D feature may not work properly if there is another 3D product or an 
electronic device running nearby.
If there is a problem, keep other electronic devices as far away as possible from 
the 3D Active Glasses.
I can't see 3D images 
clearly. The ideal viewing distance is three times or more the height of the screen.
We also recommend watching 3D content with your eyes level with the screen.
The batteries in the 3D 
glasses are flat. Turn off the 3D glasses when they are not in use. If you leave the 3D glasses on, 
the battery lifespan is shortened. 
						

							186187
There is a problem with the broadcast.
The ProblemTry this!
The TV is not receiving 
all channels. If your TV is not connected to a cable box or satellite box:
 
● Confirm that the coaxial cable is securely connected to the TV. 
 
● If you are using an antenna, verify it is positioned correctly and the all the 
connections are secure.
 
● Run 
Setup ( System > Setup) or Auto Program ( Broadcasting > Auto Program).
There are no captions 
with digital channels. Go to Caption (
System > Accessibility > Caption) and change the Caption Mode .
Some channels may not have caption data.
The picture is distorted. The compression of the video content may cause picture distortions. This is 
especially true with fast moving pictures from sports programs and action 
movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
My computer won't connect.
The Problem
Try this!
The "Mode Not 
Supported" message 
appears. Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but 
there is no audio. If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
I can't connect to the Internet.
The Problem
Try this!
The wireless network 
connection failed. Confirm your wireless modem/router is on and connected to the Internet.
Reset your wireless modem/router by turning it off, waiting for 15 seconds, and 
then turning it on again.
Run Network Setup (
MENU > Network >  Network Settings ).
The software update 
over the Internet has 
failed. Check the network connection status (
MENU > Network >  Network Status ).
If the TV is not connected to a network, connect to a network.
The upgrade stops if you already have the latest software version. 
						

							188
The Schedule Recording/Timeshift function isn't 
working.
This function is not available in the U.S.A. and Canada.
There is something wrong with the TV. Try this!
The TV cannot recognize the 
USB device or the Format 
Device , Check Device , or 
Device Performance Test 
has failed. Refer to the USB device's manual and see if data can be stored on it.
Check if the USB device is in a locked state.
Check if the USB device was formatted when it was connected to a computer.
Formatting a USB device after connecting it to the TV may result in a 
formatting failure. If 
Device Performance Test or  Format Device has failed, 
there may be a problem with the USB device or its specifications. Try using a 
different USB device.
There is a message saying 
I need to format the USB 
storage device. Check if the USB device is in a locked state.
Use the USB recovery function to recover the USB device.
Schedule Recording cannot 
be used. Check if there is a USB device connected to the TV.
Check if the channel is a digital channel that can be recorded. Recording will 
automatically stop if the signal becomes too weak. The Timeshift function 
will not work if there isn't enough storage space on the USB device.
I get a performance test 
failure message and then 
Schedule Recording and the 
Timeshift operation stops 
working. This problem can occur when using a low-performance USB storage device 
that does not support recording. A USB hard drive with a speed of 5,400rpm 
or above is recommended. A USB memory Stick is not supported. 
						

							188189
Anynet+ (HDMI-CEC) isn't working.
The ProblemTry this!
Anynet+ does not 
work. Confirm that the device is an Anynet+ device. The Anynet+ system supports 
Anynet+ devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to 
System and see if Anynet+ (HDMI-CEC)  has been set to On.
Check whether the TV remote control is in TV mode.
Check whether the remote control is Anynet+ compatible.
Anynet+ may not function when some other functions are active, including Channel 
Search, Smart Hub, Start Up, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices 
again or turn your TV off and on.
I want to start 
Anynet+. Check if the Anynet+ device is properly connected to the TV, and then navigate to 
the System menu to see if Anynet+ (HDMI-CEC)
 is set to On.
Once you have verified that Anynet + is on: 
 
"On the Samsung Smart Control, press the KEYPAD button, and then select 
the TOOLS  button on the On-Screen Remote. A list appears. Select  Anynet+ 
(HDMI-CEC) from the list, and then a device.
 
"On a standard remote, press the TOOLS  button. A list appears. Select 
Anynet+ (HDMI-CEC)  from the list, and then a device.
I want to exit Anynet+. Select View TV from the Anynet+ menu.
Select a non-Anynet+ device from the Source
 list.
The message 
"Connecting to 
Anynet+ device..." 
or "Disconnecting 
from Anynet+ device" 
appears on the screen. You cannot use the remote control when you are configuring Anynet+ or switching 
to a viewing mode. Use the remote control after the TV has completed the Anynet+ 
configuration or has switched to a viewing mode.
The Anynet+ device 
won't play. You cannot use the play function when Setup
 is in progress.
The connected device 
is not displayed. Check whether the device supports Anynet+.
Check whether the HDMI cable is properly connected.
Go to 
System and see if Anynet+ (HDMI-CEC)  has been set to On.
Scan for Anynet+ devices again.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the 
device is connected to your TV with an HDMI cable. Some HDMI cables may not 
support Anynet+.
If the connection is terminated because there has been a power failure or the HDMI 
cable has been disconnected, please scan for the device again.
The TV audio is not 
being played through 
the receiver. Connect an optical cable to the TV and the receiver.
ARC enables the TV to output digital sound via the HDMI (ARC) port.
However, ARC is only available when the TV is connected to an audio receiver that 
supports ARC. 
						

							190
I am having trouble launching/using apps.
The ProblemTry this!
I launched an app, 
but it's in English. 
How can I change the 
language? Languages supported by the app may be different from the user interface language. 
The ability to change the language depends on the service provider.
My application is not 
working. Check with the service provider.
Refer to the help section on the application service provider's website.
My file won't play.
The Problem
Try this!
Some files can't be 
played. This problem may occur with high-bitrate files. Most files can be played back, but 
you might experience problems with high-bitrate files.
I want to reset the TV.
Reset
Path Description
Reset Settings MENU
 > Support >  Self 
Diagnosis >  Reset Reset Picture, Sound, Channel, Smart Hub
, and all other 
settings, except for the network settings, default settings.
Resetting Smart 
Hub MENU
 > Smart Hub  > 
Smart Hub Reset Resets all Smart Hub settings to their factory defaults and 
deletes all information related to Samsung accounts, linked 
service accounts, Smart Hub service agreements, and 
Smart Hub applications.  
						

							190191
Other Issues
The ProblemTry this!
The TV is hot. Watching TV for an extended period of time causes the panel to generate heat. 
The heat from the panel is dissipated through internal vents running along the 
top of the TV. The bottom, however, may feel hot to the touch after extended 
use. Children watching TV need constant adult supervision to prevent them from 
touching the TV. This heat, however, is not a defect and does not affect the TV's 
functionality.
The picture won’t 
display in full screen. HD channels will have black bars on either side of the screen when displaying 
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch 
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full 
screen.
The "Mode Not 
Supported" message 
appears. The output resolution of the attached device is not supported by the TV. Check 
the TV's supported resolutions and adjust the external device’s output resolution 
accordingly.
The Captions item in the 
TV menu is grayed out. You cannot select the Caption
 menu if you have selected a source connected to 
the TV via HDMI or Component. To view captions, turn on the external device's 
caption function.
The TV smells of plastic. This smell is normal and will dissipate over time.
The Signal Information  
option under Self 
Diagnosis  isn't activated. Verify that the current channel is a digital channel.
The Signal Information
 is only available for digital channels. 
The TV is tilted to the 
side. Remove the base stand from the TV and reassemble it. 
						

							192
The ProblemTry this!
The Broadcasting  option 
has been deactivated. Broadcasting
 is only available when the Source  is set to TV.
The Broadcasting  menu cannot be accessed while you watch TV using a cable 
box or satellite receiver.
The settings are lost 
after 5 minutes or every 
time the TV is turned off. If the Use Mode
 is set to Store Demo, the TV's audio and video settings are 
automatically reset every 5 minutes.
Change the Use Mode  (Support >  Use Mode) to Home Use.
There is an intermittent 
loss of audio or video. Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting 
the TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles 
on the TV's bezel. This is part of the product’s design and is not a defect.
The PIP menu is not 
available. PIP
 functionality is only available when you are viewing video from an HDMI or 
Component source on the main screen.
A POP (TV’s internal 
banner ad) appears on 
the screen. Change the Use Mode
 (Support >  Use Mode) to Home Use.
The TV is making a 
popping noise. The expansion and contraction of the TV's outer casing may cause a popping 
noise. This does not indicate a product malfunction. The TV is safe to use.
The TV is making a 
humming noise. Your TV utilizes high-speed switching circuits and high levels of electrical 
current. Depending on the TV's brightness level, the TV may seem slightly 
noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our 
demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable 
cause for an exchange or refund. 
						

							193
Before Using the Recording and Timeshift Functions
 
"Availability depends on the specific model and area.
Before Using the  Recording and Schedule Recording  Functions
 
"Recording is not supported in the U.S.A and Canada.
 
●
To set up a  Schedule Recording, you must first set the TV's clock. Set the Clock  (System > Time 
>  Clock ).
 
●Recordings are DRM-protected and therefore cannot be played back on a computer or on a 
different TV. In addition, these files cannot be played back on your TV if its video circuit has 
been replaced.
 
●A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB 
hard drives are not supported.
 
●USB memory sticks are not supported.
 
●The total recording capacity may vary depending on the amount of available hard drive space 
and the recording quality level.
 
●Schedule Recording requires at least 100MB of free space on the USB storage device. Recording 
will stop if the available storage space falls below 50MB while recording is in progress.
 
●If the available storage space falls below 500MB while both the  Schedule Recording and Timeshift 
functions are in progress, only the recording will stop.
 
●The maximum recording time is 360 minutes.
 
●A video is played according to the TV settings.
 
●If the input signal is changed while recording is in progress, the screen will go blank until the 
change is made. In this case, recording will resume, but 
 will not be available.
 
●Device Performance Test must be performed on the USB storage device connected to the TV 
before a recording can be made. To perform the Device Performance Test, select  Recorded TV 
in the On TV  panel or USB Drive  in the MULTIMEDIA  panel and then select the recording device. 
When you make a recording on the Guide  or Programme Info screen, if the USB storage device 
has failed in the Device Performance Test, the Format Device and Device Performance Test are 
performed again.
 
●When using the Record or  Schedule Recording function, the actual recording may start a second 
or two later than the specified time.
 
●If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC 
external device, the priority is given to the Schedule Recording.
 
●Connecting a recording device to the TV automatically deletes abnormally saved recording files.
 
●If the Off Timer  or Auto Power Off has been set, the TV will overide these settings, continue to 
record, and turn off after the recording has ended. 
						

							194
Before the Using Timeshift Function
 
"Timeshift is not supported in the U.S.A and Canada.
 
●
A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB 
hard drives are not supported.
 
●USB memory sticks or flash drives are not supported.
 
●The total recording capacity may vary depending on the amount of available hard drive space 
and the recording quality level.
 
●If the available storage space falls below 500MB while both the  Schedule Recording and Timeshift 
functions are in progress, only the recording will stop.
 
●The maximum amount of time available for the Timeshift  function is 90 minutes.
 
●The Timeshift  function is not available for locked channels.
 
●A time-shifted video is played according to the TV settings.
 
●Before the Timeshift  function can be used, the Device Performance Test must be performed on 
the USB storage device connected to the TV. To perform the Device Performance Test, select 
Recorded TV  in the On TV  panel or USB Drive  in the MULTIMEDIA  panel and then select the 
recording device.
 
●The Timeshift  function may be terminated automatically once it reaches its maximum capacity.
 
●The Timeshift  function requires at least 1.5GB of free space available on the USB storage device.
 
●Launching an app, switching to an analogue channel, or changing the TV to a mode that does 
not support the Timeshift  function automatically terminates the Timeshift  function. The Timeshift 
operation will resume if the TV is changed back to a digital channel again.