Samsung Television JS9500 User Manual

134135
I Can't See 3D Images Clearly
Testing 3D picture quality
MENU/123  MENU  Support  Self Diagnosis  3D Picture Test
 "This function is not available on certain models in specific geographical areas.
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact 
Samsung’s Call Center for assistance.
The problemTry this!
The 3D glasses are not 
working correctly.
Make sure the glasses are powered on.
The 3D feature may not work properly if there is...

136
My Computer Won't Connect
The problemTry this!
The "Mode Not 
Supported" message 
appears.
Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but 
there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required.
The TV Won't Connect to the Internet
The problemTry this!
The wireless network 
connection failed.Confirm your wireless...

136137
Anynet+ (HDMI-CEC) Isn't Working
The problemTry this!
Anynet+ does not 
work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports 
Anynet+ devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) (MENU/123  MENU  System  Anynet+ (HDMI-
CEC)) and see if Anynet+ (HDMI-CEC) has been set to On.
Check whether the TV remote control is in TV mode.
Check whether the remote...

138
I Have Trouble Launching/Using Apps
The problemTry this!
I launched an app, 
but it's in English. 
How can I change the 
language?
Languages supported by the app may be different from the user interface language. 
The ability to change the language depends on the service provider.
My application is not 
working.
Check with the service provider.
Refer to the Help section on the application service provider's website.
My File Won't Play
The problemTry this!
Some files can't be 
played....

138139
Other Issues
The problemTry this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat. 
The heat from the panel is dissipated through internal vents running along the 
top of the TV. The bottom, however, may feel hot to the touch after extended 
use. Children watching TV need constant adult supervision to prevent them from 
touching the TV. This heat, however, is not a defect and does not affect the TV's 
functionality.
The picture won’t 
display in full...

140
The problemTry this!
The Broadcasting option 
has been deactivated.
Broadcasting is only available when the Source is set to TV.
The Broadcasting menu cannot be accessed while you watch TV using a cable 
box or satellite receiver.
The Broadcasting menu cannot be accessed while a recording is in progress or 
the Timeshift function is running.
The settings are lost 
after 5 minutes or every 
time the TV is turned off.
If the Use Mode is set to Store Demo, the TV's audio and video settings are...

141
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
 "Recording is not supported in the U.S.A and Canada.
 ●To set up a Schedule Recording, you must first set the TV's clock. Set the Clock (MENU/123  
MENU  System  Time  Clock).
 ●You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
 ●Recordings are DRM-protected and therefore cannot be played back on a computer or on a 
different TV. In addition,...

142
Before using the timeshift function
 "Timeshift is not supported in the U.S.A and Canada.
 ●A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB 
hard drives are not supported.
 ●USB memory sticks or flash drives are not supported.
 ●The total recording capacity may differ with the amount of available hard drive space and the 
recording quality level.
 ●If the available storage space falls below 500MB while both the Schedule Recording and 
Timeshift functions...

142143
Read Before Using 3D Mode
 "This function is not available on certain models in specific geographical areas.
3D precautions
 [Warning
 ●When viewing a 3D video under a fluorescent lamp (50 Hz – 60 Hz) or 3-wavelength lamp, you 
may notice a small amount of screen flickering.
 "If this symptom occurs, dim or turn off the light.
 ●Switching the input mode while watching a 3D movie may disable the 3D function on the TV.
 "If this symptom occurs, the 3D glasses may automatically turn off....

144
 [Caution
IMPORTANT HEALTH AND SAFETY INFORMATION FOR 3D VIEWING. READ THE FOLLOWING 
CAUTIONS BEFORE YOU OR YOUR CHILD USE THE 3D FUNCTION.
 ●Adults should frequently check on children who are using the 3D function. If there are any 
complaints of tired eyes, headaches, dizziness, or nausea, stop the child from viewing the 3D TV 
and ensure that they rest.
 ●Do not use the 3D glasses for other purposes such as general wear, sunglasses, protective 
goggles, etc.
 ●Some viewers may experience...