Samsung Svmi 8 Complete Integrated Voice Processing User Guide

							USER GUIDESVMi-8Complete Integrated Voice ProcessingEvery effort has been made to eliminate errors and ambiguities in the information contained in
this guide. Any questions concerning information presented here should be directed to 
SAMSUNG TELECOMMUNICATIONS AMERICA,  2700 NW 87th Avenue, Miami, FL 33172,
telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all the
liabilities for damages arising from the erroneus interpretation or use of information present-
ed in this guide. 
						

							Table of ContentsAbout This Book  1
Accessing your Mailbox 2
Outside Callers 2
Inside Calers 2
Accessing Your Mailbox From a Station Other Than Your Own 2
Getting Started 3
Listen to your Messages 3
Subscriber Main Menu 3
Listening to Old or New Messages 4
Group New or Old Messages 5
Record and Send a Message 6
Setting Messages Atributes 6
Scheduling Future Delivery 7
Access Manager 8
SVMi-8 Telephone Keypad Interface  10-11
Personal Greetings 12
Mailbox Administration 14
Message Broadcast 16
Personal Services 16
Personal Administration Settings 18
Publication InformationSAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make any changes in design or components of equipment as engineering and manufacturing
may warrant.Copyright © 2002
Samsung Telecommunications AmericaAll rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.
PRINTED IN USA—JANUARY 2002  
						

							About This BookThis user guide describes how to setup your mailbox, and how to use the various
mailbox owner features. Please review this guide carefully before you use your mail-
box.
Your voice mailbox has the capability of storing private messages, offers a number
of options for sending or redirecting messages and provides several ways to notify
you of new messages or calls.
This guide can be used by mailbox owners from within the office or from telephones
outside the office. The basic operation is the same, but the access method will be
different. See the SVMi-8 Telephone Keypad Interface Diagram for more details.
Note that some features and prompts detailed here may not be available to all mail-
box owners. See your System Administrator if you have questions about feature
availability.
1
Keyset User Features 19
Message Waiting Lights 19
Answer Machine Emulation 19
AME Password 20
Call Record 20
Shortcuts 21
Calling 21
Being Called 21
Direct Messaging 21
Self Memo 21
Interactive Displays 21
Viewing Mailbox Contents 21 
						

							Accessing your MailboxOutside Callers!
Dial the phone number that will be answered by the SVMi-8. The main greeting
will answer.
!
At the main greeting dial [#]plus your mailbox number (mailbox numbers will
usually match your extension number). 
!
Enter your personal mailbox password when prompted (the default password is
0000).
Inside Callers!
Dial the SVMi-8 access number or press the key assigned to ring SVMi-8
[VMMSG].
!
Enter your personal mailbox password when prompted (the default password
is 0000).
Access your Mailbox from a Station other than your Own 
(or checking a mailbox associated with a different station)!
Press the [VMMSG]key or dial the SVMi-8 group number. You will be prompt-
ed to enter a password
!
Press [✱]. This will take you to the Main Auto Attendant Menu.
!
Press [#]plus the mailbox number of your choice. You will be prompted to
enter your password.    
At this point the inside and outside callers follow the same instructions. You will
hear a message stating the number of messages left in your mailbox. You will then
hear the Mailbox Owner Main Menu with the following options:
1Listen to New Messages - See Listening to your Message.
2Record and Send Message - See Sending Messages.
3Review Saved Messages - See Listening to your Message.
5Personal Greetings - See Personal Greetings.
6Mailbox Administration - See Mailbox Administration. 
#Personal Services - See Personal Services.
✱Return to Main Menu
2
Getting StartedUsing your new SVMi-8 mailbox is as simple as following a few simple spoken
instructions. First time users should read this user guide as a tutorial. You should
start with the following steps:!
Access your mailbox - You already know how to do this.
!
Record a personal greeting - Dial [5]from the Subscriber Main Menu.
!
Change your access code, record your name and enter your directory name,
dial [#7]from the Subscriber Main Menu.
After you have completed the steps above your mailbox is set up and ready to use. 
Listen to your MessagesIf there are new messages in your mailbox your[VMMSG]key will be lit. Call the
SVMi-8 by pressing this key, and when prompted enter your password. You will
then be at the Subscriber Main Menu. Select [1]to listen to new messages or [3]to
listen to saved messages. Subscriber Main MenuThe following is a list of all the options available in the Subscriber Main Menu:
1LISTENING TO NEW MESSAGES
11GROUP NEW MESSAGES
2SENDING A MESSAGE
3LISTENING TO OLD MESSAGES
33GROUP OLD MESSAGES 
4ACCESS MANAGER
5PERSONAL GREETINGS
6MAILBOX ADMINISTRATION
8PAUSE / RESUME
0PLAY OPTIONS
✱EXIT TO AUTO ATTENDANT
#PERSONAL SERVICES
3 
						

							#Move to the next message. 
This does not Save or Discard the current message - it is retained as new.
##Scan. Plays first 7 seconds of a message then skips to next message. 
This is similar to the scan button on a radio. It will allow you to find a specific
message quickly. To stop scanning press [1].
✱Cancel and return to previous menu.11or 33GROUP NEW OR OLD MESSAGESMessages can be grouped as either Reminders, press [3]or Messages from a spe-
cific sender, press [9].
Additionally you can press [#]and hear a summary of your mailbox contents:
a) Number of messages
b) Number of reminders
c) Number of urgent messages 
d) Number of messages needing a callback
e) Number of private messages  
5
41  or3LISTENING TO OLD OR NEW MESSAGES1Play / replay the message you just heard.
11Play the previous message.
2Save the message you just heard and listen to the next message.
3Delete the message you just heard and listen to the next message.
4Reply to the message. 
This will allow you to leave a message in the mailbox of the sender (if the
sender has a mailbox on this system).
5Return the call directly to the telephone number that left the message.
This will work for internal and external callers, but Caller ID service is needed to
use this feature on an outside call.
6Forward the message and saves a copy.
The subscriber can be selected by dialing the mailbox number (nnn), using the
directory service (#) or you may also add comments and leave it as a memo to
yourself (##).
The Send and Copy Service (option 6) allows a user to send copies of a mes-
sage to multiple recipients easily. A different introduction message may be left
for each recipient.
7Rewind the message 5 seconds.
77Change playback volume of the recording.
There are two levels of volume during playback. Dialing this code will toggle
between the two levels.
8Pause or resume during message playback.
9Fast forward the message 5 seconds.
99Change playback speed of the recording.
There are two levels of speed during playback. Dialing this code will toggle
between the two speeds.
0Play help options.
Pressing this key will play all the menu options available to you.
00Hear the time and date, and senders information of the message you just
heard. Sender information is not available on outside calls. 
						

							Scheduling Future DeliveryIf after recording a message you select [5]to schedule future delivery, you will be
able to set message attributes and set this message as:
#Immediate Delivery
1Next Few Hours
2End of Current Business Day
3Beginning of Next Business Day
4A Coming Day of the Week
5Specific Day / Time
✱Exit
7
2 RECORD AND SEND A MESSAGE This option is used to send a message to another subscriber. The steps are simple:
a) Enter the recipient’s mailbox number, or if this is not known enter[#]to use the
system directory.
b) Record your message at the tone. After recording the message, you will hear
the Send Menu with the following functions:
1Review
2Continue Recording
3Discard and Re-Record
4Set message Attributes (Delivery Options)
5Schedule Future Delivery
6Send a Copy to Someone Else
#Save the RecordingSetting Message AttributesIf after recording a message you select [4]you can set up any combination of the
following delivery options:
1Urgent Delivery
2Return Receipt Requested
3Request a Call Back
4Private Delivery
5Reply Required
✱Exit6 
						

							6 Find Me
This option is available only if the Administrator has assigned you this feature. 
Find Me, when enabled, will attempt to locate the subscriber by calling a list of
preprogrammed phone numbers. The stored phone numbers are entered in
Personal Services (if allowed by the Administrator).
7 Night Intercept
This option is available only if the Administrator has assigned you this feature. 
This feature is dependent on your weekly availability schedule, which is entered
in Personal Services (if allowed by the Administrator). When active the 
SVMi-8 will play your primary, No Answer greeting during the day and your
Night greeting during the night.
8 Pause / Resume
9 Play Current Options (Access Profile)
✱Exit from Access Manager
0 Play All Options
#  Play Access Coverage
9
84 ACCESS MANAGERThe Access Manager allows the subscriber to set a number of options for when,
where and how the SVMi-8 contacts you when a caller dials your extension number.
These options must be allowed by the System Administrator. They are:1 Follow Me
This option is available only if the Administrator has assigned you this feature.
Allows the subscriber to enter an alternate location and set how long the new
destination will be active. This number may be an internal or external number.
This is useful if you are frequently traveling or changing the number where you
can be reached.
When Follow Me is activated, the transfer will be supervised. This means that if
the call is not answered at the destination it will be recalled to the owner’s mail-
box.
3 Call Blocking
This option is available only if the Administrator has assigned you this feature.
When this feature is active, callers will not be transferred to your extension,
they will hear your blocked greeting (if recorded) and go directly to your mail-
box.
4 Call Forwarding
This option is available only if the Administrator has assigned you this feature.
This allows the Administrator to set up a default other destination, that the
subscriber can turn on and off. When Follow Me is activated, the transfer will
not be supervised. This means that if the call is not answered at the destination,
it will not be recalled to the owner’s mailbox.
5 Call Screening
This option is available only if the Administrator has assigned you this feature.
If this is turned on, the caller will be asked their name and the SVMi-8 will play
this name to you before the transfer, giving you an option to accept or reject the
call.   
						

							2Save
Message
1Save Msgs11Previous Msgs
5Call Sender55Deliver Fax Copy
3Discard
Messages
4Reply to
Sender6Forward
a Copy
✱Cancel
Executary
0
00Play Options
Msg Information
#
##Skip Messages
Scan Messages
8Pause,
Resume
9Forward 5 Secs
Change Speed99 7Rewind 5 Secs77Change Volume
While Listening
to Messages1&3
2Stop
Recording,
Append3Discard
Rerecord
4Delivery
Options6SEND,
then Copy
✱Cancel
Executary
8Pause,
Resume
7
77Rewind 5 Secs
Change Volume
While Recording Messages2
9Forward 5 Secs99Change Speed
1Review
Recording
5Schedule
Future
Delivery
0Play
Options#SEND,
NO Copies
2Callback
Request3Reminders
4Private
Messages6
✱Cancel
Executary
8Pause,
Resume
Group Messages11&33
1Urgent
Message
5Fax
Messages
79Specific
Sender
0Play
Options#Message
Inventory
2Record
Name
3Enter
Directory
Name
4Extended
Prompting6
✱Cancel
Executary
8Pause,
Resume
Personal Admin#7
1Change
Password
5
79
0Play
Options#
1Workload
Management
2Stored
Telephone
Numbers3Weekly
Availability
Schedule
45Place a
Direct Call6
7Personal
Admin
✱Cancel
Executary
8Pause,
Resume
0Play
Options
9
#
Record a
Reminder
Personal Services#
1Message
Aler t2Pager
Notification3Deleted
Messages
4Undelivered
Messages
5Auto Play
New
Messages6Auto Play
Message
Information
7
✱
Cancel
Executary
8Pause,
Resume
0Play
Options
9Broadcast
Message
#
Mailbox Administration6
1Follow Me23Call
Blocking
4Call
Forwarding5Call
Screening6Find Me
7Auto Set
Night
Intercept
✱Cancel
Executary
8Pause,
Resume
0Play
Options
9Access
Profiles
#Play Access
Coverage
Access Manager Menu4
1Primary
No Answer
Greeting2Busy
Greeting
3Call
Blocking
Greeting
4Night
Greeting
5Call
Screening
Greeting6Edit
Personal
Greeting
7Edit
Mailbox
Greeting
✱Cancel
Executary
8Pause,
Resume
0Play
Options
9
#
Personal Greetings5
4Access
Manager5Personal
Greetings6Mailbox
Admin
3Saved Msgs33Group New Msgs
1New Messages11Group New Msgs
7Private
Access
Numbers
✱Exit
Executary
8Pause,
Resume
0Play
Options
9
#
Personal
Services
MAIN MENU
2Record & Send
Message
SVMi-8 Telephone Keypad Interface11
10 
						

							12
3 Call Blocking Greeting
Used while Call Blocking is enabled.
This option is available only if the Administrator has assigned you the Call
Blocking feature.
Example: “Hi, this is John Smith. Sorry I missed your call, but Im going to be
out of the office for the next few hours. Please choose from the following
options.”
4 Night Greeting
Used during the time period you are NOT scheduled available, usually after
business hours during the evening and at night.
This option is available only if the Administrator has assigned you the Auto
Night Intercept feature.
Example: “Hi, this is John Smith. Ive left the office for the evening. Please
choose from the following options.”
5 Call Screening Greeting
Used while Call Screening is enabled, you REJECT a caller after listening to the
callers record name.
This option is available only if the Administrator has assigned you the Call
Screening feature.
Example: “Hi, this is John Smith. Im sorry, but I just cannot speak with you at
this time. Please choose from the following options.”
You may also edit each one of the greetings (1-9).
6 Edit Personal Greetings
Follow the instructions to record your greeting message. When you are done
recording your message, you will be able to listen to the message you recorded,
save the message you recorded and return to the previous menu, record the
message again, or exit without saving the message.
Note: If you record only the greeting assigned to the No-Answer Call Coverage
Condition, then that greeting will play to callers for all Call Coverage Conditions
(No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case, the salu-
tation part of the greeting should be very general.
13
5PERSONAL GREETINGSThe options available in this menu will be determined by your System Administrator,
and not all of them may be available to you. In the simplest systems, only a mailbox
greeting will be available, additional greetings may be accessible in more complex
systems. 
Your Personal Greeting will be played every time someone dials your extension and
you do not answer. 
You may record up to 9 Personal Greetings, and you may assign any one of them to
be active. 
There are several different Call Coverage conditions to which you may assign any
of your 9 greetings. This will allow different greetings to play depending on the type
of call, or the condition of your telephone. 
The Call Coverage conditions that you can assign specific greetings to are selected
by the following digits:1 Primary No Answer Greeting
Used when in your office, away from your desk or during the time period you
are scheduled available.
This option is available only if the Administrator has assigned you the Basic
Greeting feature.
Example: “Hi this is John Smith. Im sorry I am not available to answer your
call. If someone else can help you, please enter the extension number now. Or,
to leave me a message, press 1.”
2 Busy Greeting
Used when talking to someone on your extension or the telephone at your
Designated Location.
This option is available only if the Administrator has assigned you the Busy
Greeting feature.
Example: “Hi, this is John Smith. Im on another line right now. Please choose
from the following options.” 
						

							147 Edit Mailbox Greeting
Used whenever a caller reaches your mailbox.
This option is available only if the Administrator has assigned you the Mailbox
Greeting Option feature.
Example: “Hi, this is John Smith. Please leave me a message, I will call you as
soon as I can.”
Note: This greeting will only play if none of the 5 personal greetings has played
to the caller. 
6MAILBOX ADMINISTRATIONThe Mailbox Administration menu is used to turn on and off your pager notification,
message alert options and other sent message control features.1 Message Alert 
When this function is activated, the SVMi-8 will call any outside or inside tele-
phone number, after each message is left in your voice mailbox. 
To hear your message at the remote location, pick up the telephone and enter
your access code.!
From the Mailbox Main menu press [6]for Mailbox Administration.
!
Press [1]for Message Alert. 
!
There are 4 options available to you:
Press [1]to toggle message alert on and off.
Press [2]to set the schedule when you would like to be notified.
Press [3]to be notified on urgent messages only.
Press [4]to set the destination phone number.
2 Pager Notification
When this function is activated, the SVMi-8 will call your beeper service and
notify you after each message is left in your voice mailbox.  !
From the Mailbox Main Menu press [6]for Mailbox Administration.
!
Press [2]for pager notification.
!
There are 4 options available to you:
Press [1]to toggle pager notification on and off.
Press[2]to set the schedule when you would like to be paged.
Press [3]to be notified on urgent messages only.
Press [4]to set the pager phone number.
3 Undelete
When this function is activated, the SVMi-8 will allow you to undelete any mes-
sages that you have recently deleted (up to 3 a.m. the following morning).!
From the Mailbox Main Menu press[6]for Mailbox Administration.
!
Press[3]for Deleted Messages.
Deleted voice mail messages are temporarily stored in memory until 3 a.m. the
following day. Select this option to recover (undelete) previously deleted mes-
sages, during this period of time. 
4 Undelivered Retrieval
When this function is activated, the SVMi-8 will allow you to recall any mes-
sages you have sent that have not yet been picked up by the recipient.!
From the Mailbox Main Menu press [6]for Mailbox Administration.
!
Press [4]for Undelivered Messages.
This useful feature will allow you to cancel any messages that have not yet been
picked up by the recipient.
5 Auto Play New Messages
If this option is enabled, after you enter your password correctly any new mes-
sages will immediately begin to play. To enable this feature:!
From the Mailbox Main Menu press[6]for Mailbox Administration.
!
Press [5]to Set Auto Play of New Messages.
15