Samsung Plasma E7000 User Manual

PC Connection (Troubleshooting)
A Mode Not Supported message appears.Set your PC’s output resolution so it 
matches a resolution supported by the 
T V.
The video is OK but there is no audio. If you are using an HDMI connection, 
check the audio output setting on your 
PC. 

Network Connection (Troubleshooting)
The wireless network connection failed.Make sure the TV is connected to a 
wireless IP sharer (router).
Software Update over the network fails. Run  Network Status in  Network menu 
to confirm the connection.
If you have latest Software (SW) 
version, SW upgrade will not proceed. 

Others (Troubleshooting)
Purple/green rolling horizontal bars and 
buzzing noise from the TV speakers with a 
Component cable connection.Remove the left and right audio 
connections from the Set-Top box. If 
the buzzing stops, this indicates that 
the Set-Top box has a grounding issue. 
Replace the Component video cables 
with an HDMI connection.
The picture won’t display in full screen. 

HD channels will have black bars 
on either side of the screen when 
displaying up scaled SD (4:3) contents.
Black bars will appear on the top and 
bottom of the screen when you watch 
movies that have aspect ratios different 
from your TV.
Adjust the picture size options on your 
external device or the TV to full screen.
A Mode Not Supported message appears. Check the supported resolution of the  

TV, and adjust the external device’s 
output resolution accordingly. Refer to 
the resolution settings on User manual.
Caption on TV menu is grayed out. You cannot select the Caption menu if 
you have selected a source connected 
to the TV via HDMI or Component.
The external device’s Caption function 
must also be activated.
There is a plastic smell from the TV. This smell is normal and will dissipate  

over time.
The TV Signal Information is unavailable in 
the Self Diagnosis menu. This function is only available for 
digital channels the TV receives from 
an Antenna / RF /Coax connection.
The TV is tilted to the side. Remove the base stand from the TV 
and reassemble it.
The channel menu is grayed out 
(unavailable). 

The Channel menu is only available 
when you select the TV source.
Your settings are lost after 30 minutes or 
every time the TV is turned off. If the TV is in the Store Demo mode, 
it will reset audio and picture settings 
every 30 minutes. Change the settings 
from  Store Demo mode to  Home Use 
mode using the Setup procedure. Select 
TV  in the Source using your remote, 
and go to  System 
→  Setup. 

You have intermittent loss of audio or 
video.Check the cable connections and 
reconnect them.
Loss of audio or video can be caused 
by using overly rigid or thick cables. 
Make sure the cables are flexible 
enough for long term use. If mounting 
the TV to a wall, we recommend using 
cables with 90 degree connectors.
You see small particles when you look  

closely at the edge of the frame of the TV.This is part of the product’s design and 
is not a defect.
The PIP  menu is not available.
PIP  functionality is only available when 
you are using an HDMI, or Component 
source.
POP (TV’s internal banner ad) appears on 
the screen. Select Home Use  under Setup mode. 
For details, refer to the Setup Feature. 

Plasma TV is making humming noise. 
 for PDP TV  Plasma TVs typically make 
a soft humming sound. This is normal. 
It’s caused by the electrical charges 
that are used to create the images on 
the screen.
If the humming sound is loud, you may 
have set the brightness on the TV too 
high. Try setting the brightness lower.
You can also have loud humming if the 
back of your Plasma TV is too close to