Samsung ML 6510ND User Manual

Troubleshooting_ 81
In the exit area
 Click this link to open an animation about clearing a jam.
1. Ope n and close the top cover. The jammed paper is automatically 
ejected
  from the machine.
2. Remove the jammed
 
 paper by pulling in the direction shown. To avoid 
tearing the paper, pull it  out gently and slowly.
If you do not see the jammed paper or  if there is any resistance when 
you pull, stop and go to the next step.
3. Ope
n the rear cover.
4. By op ening the fuser lever, loosen the jammed...

Troubleshooting_ 82
4.Pull the duplex unit out of the machine.
5.Locate the jammed paper and remove it.
6.Insert the duplex unit into the slot.
7. Open and close the top co ver
  to resume printing.
 
If the top cover is not completely closed, the machine will not oper -
ate.
In the optional finisher (stacker & stapler)
Paper jam in front of the finisher
 Click this link to open an animation about clearing a jam.
1. Ope n the finisher’s rear cover.
2.Open the machine’s rear cover.
Downloaded From...

Troubleshooting_ 83
3.Locate the jammed paper and remo ve it. The jammed paper might 
be inside the finisher or the machi ne. To avoid tearing the paper, pull 
it out gently and slowly.
4. Close the finisher’s rear cover and machine’s rear cover.
Paper jam inside the finisher
 Click this link to open an animation about clearing a jam.
1. Ope n the finisher’s rear cover.
2.Remove the jammed paper by pulling in the direction shown. To 
avoid tearing the paper, pull  it out gently and slowly.
3.Close the...

Troubleshooting_ 84
Paper jam at the exit of the finisher
 Click this link to open an animation about clearing a jam.
1. Remove  
 the jammed paper by pulling in the direction shown. To 
avoid tearing the paper, pull  it out gently and slowly.
2.Open and close the finisher’s rear cover to resume printing.
In the optional multi-bin mailbox
Paper jam in front of the multi-bin mailbox
 Click this link to open an animation about clearing a jam.
1. Ope n the mailbox’s rear cover.
2.Open the machine’s rear...

Troubleshooting_ 85
3.Locate the jammed paper and remo ve it. The jammed paper might 
be inside the mailbox or the machine. To avoid tearing the paper, 
pull it out gently and slowly.
4. Close the mailbox’s rear cove r and machine’s rear cover.
Paper jam inside the multi-bin mailbox
 Click this link to open an animation about clearing a jam.
1. Ope n the mailbox’s rear cover.
2.Remove the jammed paper by pulling in the direction shown. To 
avoid tearing the paper, pull  it out gently and slowly.
3.Close...

Troubleshooting_ 86
1.Remove the jammed paper by pulling in the direction shown. To 
avoid tearing the paper, pull  it out gently and slowly.
2.Open and close the mailbox’s rear cover to resume printing.
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the Smart Panel program window or on the control 
panel display to indicate machine status  or errors. Refer to the tables below 
to understand the messages’ meaning to correct the problem. Messages 
and their explanations are listed in alphabetical...

Troubleshooting_ 87
Error: [#H2-4700, 
#H2-4701, #H2-4710, 
#H2-4711, #H2-4A50] There is a problem in the 
mailb
ox. Check the mailbox. Call 
for service if needed.
Finisher door Open The finisher door is openClose the finisher door.
Finisher stacker FullToo much paper in fin-
isher stacker.Remove the printed 
paper.
Fuser not compati -
ble The fuser unit you have 
install
ed is not for your 
machine. Install a Samsung-gen
-uine fuser unit, 
designed for your 
machine.
IMG. Not Compati-
ble The imaging...

Troubleshooting_ 88
Replace IMG.unit The indicated imaging 
uni
t has almost reached 
its estimated cartridge 
life. The machine might 
stop printing. 
 Estimated car -
tridge life means 
th
 e expected or 
estimated toner 
cartridge life, which 
indicates the aver -
age capacity of 
prin

t-outs and is 
designed pursuant 
to ISO/IEC  19752. 
Th

e number of 
pages may be 
affected by the per -
centage of image 
area

, operating 
environment, print -
ing interval, media 
typ

e and media 
size. Some...

Troubleshooting_ 89
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the recom -
mended solutions. Follow the suggested  solution s until the problem is cor-
rected. If the problem persists, call for service.
Other problems include:
• See  Power problems on page  89 .
• See  Paper feeding problems on page  90 .
• See  Printing problems on page  90 .
• See  Printing quality problems on page  92 .
• See  Common PostScript problems on page  94 .
• See  Common Windows...

Troubleshooting_ 90
Paper feeding problems
CONDITIONSUGGESTED SOLUTIONS
Paper jams during 
printing. Clear the paper jam (See Clearing paper jams 
on page
 77
).
Paper sticks 
together. •
Check the ma ximum paper capacity of the 
tray (See  Print media specifications on 
page  110 ).
• Make sure that you are using the correct type 
of pa
 per (See  Print media specifications on 
page  110 ).
• Remove pap er from th
 e tray and flex or fan 
the paper.
• Humid conditions may cause some paper to 
stick...