Samsung ML 5510ND User Manual

							Troubleshooting_ 81
In the exit area
 Click this link to open an animation about clearing a jam.
1. Ope n and close the top cover. The jammed paper is automatically 
ejected
  from the machine.
2. Remove the jammed
 
 paper by pulling in the direction shown. To avoid 
tearing the paper, pull it  out gently and slowly.
If you do not see the jammed paper or  if there is any resistance when 
you pull, stop and go to the next step.
3. Ope
n the rear cover.
4. By op ening the fuser lever, loosen the jammed paper. Then gently pull 
th
 e paper straight out.
5.Put the fuser levers to their original position and close the rear cover. 
Printing automatically resumes.
In the duplex unit area 
If the duplex unit is not inserted co rrectly, paper jam may occur. Make sure 
that the duplex unit is inserted correctly.
For some models, optional duplex unit needs to be installed to use the 
du ple

x feature (see Features by Models on page  25 ).
 Click this link to open an animation about clearing a jam.
1. Open the rear cover
2.Remove the jammed paper by pulling in the direction shown. To avoid 
tearing the paper, pull it out gently and slowly.
3.Close the rear cover.
If the paper does not move when you pull or if you do not see the paper 
in

 this area, stop and go to the next step.
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							Troubleshooting_ 82
4.Pull the duplex unit out of the machine.
5.Locate the jammed paper and remove it.
6.Insert the duplex unit into the slot.
7. Open and close the top co ver
  to resume printing.
 
If the top cover is not completely closed, the machine will not oper -
ate.
In the optional finisher (stacker & stapler)
Paper jam in front of the finisher
 Click this link to open an animation about clearing a jam.
1. Ope n the finisher’s rear cover.
2.Open the machine’s rear cover.
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							Troubleshooting_ 83
3.Locate the jammed paper and remo ve it. The jammed paper might 
be inside the finisher or the machi ne. To avoid tearing the paper, pull 
it out gently and slowly.
4. Close the finisher’s rear cover and machine’s rear cover.
Paper jam inside the finisher
 Click this link to open an animation about clearing a jam.
1. Ope n the finisher’s rear cover.
2.Remove the jammed paper by pulling in the direction shown. To 
avoid tearing the paper, pull  it out gently and slowly.
3.Close the finisher’s rear cover.
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							Troubleshooting_ 84
Paper jam at the exit of the finisher
 Click this link to open an animation about clearing a jam.
1. Remove  
 the jammed paper by pulling in the direction shown. To 
avoid tearing the paper, pull  it out gently and slowly.
2.Open and close the finisher’s rear cover to resume printing.
In the optional multi-bin mailbox
Paper jam in front of the multi-bin mailbox
 Click this link to open an animation about clearing a jam.
1. Ope n the mailbox’s rear cover.
2.Open the machine’s rear cover.
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							Troubleshooting_ 85
3.Locate the jammed paper and remo ve it. The jammed paper might 
be inside the mailbox or the machine. To avoid tearing the paper, 
pull it out gently and slowly.
4. Close the mailbox’s rear cove r and machine’s rear cover.
Paper jam inside the multi-bin mailbox
 Click this link to open an animation about clearing a jam.
1. Ope n the mailbox’s rear cover.
2.Remove the jammed paper by pulling in the direction shown. To 
avoid tearing the paper, pull  it out gently and slowly.
3.Close the mailbox’s rear cover.
Paper jam at the exit of the multi-bin mailbox
 Click this link to open an animation about clearing a jam.
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							Troubleshooting_ 86
1.Remove the jammed paper by pulling in the direction shown. To 
avoid tearing the paper, pull  it out gently and slowly.
2.Open and close the mailbox’s rear cover to resume printing.
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the Smart Panel program window or on the control 
panel display to indicate machine status  or errors. Refer to the tables below 
to understand the messages’ meaning to correct the problem. Messages 
and their explanations are listed in alphabetical order.
 • Select the error message  and press OK  in the control panel to see 
in details.
• If a message is not in the table, reboot the power and try the print -
i
 ng job again. If the problem persists, call for service.
• W
hen you call for service, provide  th
 e service representative with 
the contents of display message.
• So
me messages may not appear in the display depending on the 
o
 ptions or models. 
• [error number] indicate s the error 
number. 
• [tray  type] indicates the tray number. 
• [medi a type] indicates the media type.
• [medi a size] indicates the media size.
MESSAGEMEANINGSUGGESTED SOLU -
TIONS
802.1x Network 
Error Fail to authenticate.Check the network 
authentication protocol. 
If the problem persists, 
contact your network 
administrator.
Door is open.
Close itThe door is open.Close the door.
Error: [error num
-
ber]
Call for service A systematic error has 
occurredUnplug the power cord 
and plug it back in. If the 
problem persists, call 
for service.
Error: [error num
-
ber]
Turn off then on The machine unit cannot 
be controlled.Unplug the power cord 
and plug it back in. If the 
problem persists, call 
for service.
Error: [#C1-1311]
Toner is not evenly dis-
tributed.  Redistribute the toner 
(See 
Redistributing 
toner on page  76
).
Error:  [#H1-1230, 
#H1-1233,
#H1-1330, #H1-1333, 
#H1-14 30, #

H1-1433, 
#H1-1530, #H1-1533, 
#H1-2230, #H1-2233, 
#H1-2330, #H1-2333, 
#H1-2430, #H1-2433] The machine cannot 
co
mmu

nicate with the 
optional tray.Reinstall the optional 
tray(s). If the problem 
persists, call for service. 
Error:  
[#H2-1710,#H2-1711, 
#H2-1720, #H2-1721, 
#H2-1730, #H2-1731, 
#H2-1750, #H2-1751, 
#H2-1752, #H2-1753, 
#H2-1760, #H2-1761, 
#H2-1800, #H2-1A50, 
#H2-1A52,#H2-1A70, 
#H2-1A80] There is a problem in the 
f
i
nisher.  Check the finisher. Call 
for servi
ce if needed.
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							Troubleshooting_ 87
Error: [#H2-4700, 
#H2-4701, #H2-4710, 
#H2-4711, #H2-4A50] There is a problem in the 
mailb
ox. Check the mailbox. Call 
for service if needed.
Finisher door Open The finisher door is openClose the finisher door.
Finisher stacker FullToo much paper in fin-
isher stacker.Remove the printed 
paper.
Fuser not compati -
ble The fuser unit you have 
install
ed is not for your 
machine. Install a Samsung-gen
-uine fuser unit, 
designed for your 
machine.
IMG. Not Compati-
ble The imaging unit you 
h
ave installed is not for 
your machine. Install a Samsung-gen
-uine imaging unit, 
designed for your 
machine.
IMG. Not Installed The imaging unit is not 
install
ed or the CRUM 
(Consumer Replaceable 
Unit Monitor) in the imag -
ing unit is not properly 
conn

ected.
Reinstall the imaging 
unit two or three times. 
If the problem persists, 
the imaging unit is not 
being detected.Call for 
service.
Install duplex unit Duplex unit is not 
install
ed.Installed the duplex unit. 
Refer to the installation 
guide that came with the 
duplex unit.
Install waste toner The waste toner bottle is 
not install
ed. Install the waste toner 
bo
ttle. If the problem 
persists, the waste 
toner bottle is not being 
detected. Call for ser -
vice.
IP Conflict The IP address is used 
else
where. Check the IP address or 
obtain a new IP 
address.
Jam bottom of 
duplex Paper has jammed in the 
dup
lex area. Clear the jam (See 
In 
the duplex unit area on 
page  81
).
Jam exit of Finisher Paper has jammed in the 
f
inisher area. Clear the jam (See 
Paper jam at the exit of 
the finisher on 
page
 84
).
Jam at mailbox [bin 
number] Paper has jammed in the 
mailb
ox area. Clear the jam (See 
Paper jam at the exit of 
the multi-bin mailbox 
on page
 85
).
Jam front of Fin -
isher Paper has jammed in the 
f
inisher area. Pull the paper out.
 (See 
Paper jam in front of 
the finisher on 
page  82
).
• Jam front of mail -
box
• Jam front of [bin 
nu

mber] Paper has jammed in the 
mailb

ox area. Pull the paper out.
 (See 
Paper jam in front of 
the multi-bin mailbox 
on page  84
).
Jam in exit area Paper has jammed in the 
exit area. Clear the jam (See 
In 
the exit area on 
page  81
).
Jam inside Finisher Paper has jammed in the 
f
inisher area. Clear the jam (See 
Paper jam inside the 
finisher on page
 83
).
MESSAGEMEANINGSUGGESTED SOLU-
TIONS
Jam inside machine Paper has jammed 
i
nside the machine. Clear the jam (See 
Inside the machine on 
page
 79
).
Jam inside mailbox Paper has jammed in the 
m
ailbox area. Clear the jam (See 
Paper jam inside the 
multi-bin mailbox on 
page
 85
).
Mailbox bin [num-
ber] full Too much paper in mail
-
box stacker.Remove the printed 
paper.
Mailbox door Open The mailbox door is openClose the mailbox door.
Not Supply TonerThe machine cannot 
detect the
 toner car-
tridge. Reinstall the toner car
-
tridge two or three 
times, or check if 
the 
imaging unit’s sealing 
paper is removed.
Refer to the Quick 
Installaton Guide.
Output bin full Too much paper in the 
output tray.Remove the printed 
paper.
Paper Empty in [tray 
type]There is no paper in the 
tray. Load paper in the tray 
(Loading paper in tray 
on page
 46
).
Paper Jam in [tray 
type] Paper has jammed in the 
tray area
. Clear the jam (See 
In 
tray 1 on page  77  In 
optional tray 2 on 
page  78,  In the optional 
high capacity feeder on 
page  79
).
Paper Jam in MP 
tray Paper has jammed in the 
tray area
. Clear the jam (See 
In 
the multi-purpose tray 
on page  79
).
Prepare IMG. unit Small amount of toner is 
left in
 the imaging unit. 
The estimated imaging 
unit life is close.Prepare a new imaging 
unit for replacement. 
Prepare new toner Small amount of toner is 
left in
 the cartridge. The 
estimated cartridge life of 
toner is close. Prepare a new cartridge 
for re
placement. You 
may temporarily 
increase the printing 
quality by redistributing 
the toner (See  Redis-
tributing toner on 
page  76
).
Rear Door Open The rear door is open.Close the rear door.
Replace Fuser unit The fuser unit has 
re
ached the end of its 
lifespan.This message appears 
when the fuser unit is 
worn. Replace the fuser 
unit with a new one. Call 
for service.
MESSAGEMEANINGSUGGESTED SOLU- TIONS
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							Troubleshooting_ 88
Replace IMG.unit The indicated imaging 
uni
t has almost reached 
its estimated cartridge 
life. The machine might 
stop printing. 
 Estimated car -
tridge life means 
th
 e expected or 
estimated toner 
cartridge life, which 
indicates the aver -
age capacity of 
prin

t-outs and is 
designed pursuant 
to ISO/IEC  19752. 
Th

e number of 
pages may be 
affected by the per -
centage of image 
area

, operating 
environment, print -
ing interval, media 
typ

e and media 
size. Some amount 
of toner may 
remain in the car -
tridge even when 
red 
 LED is turns on 
and the printer 
stops printing. •
Rep
lace the imaging 
unit for the best print 
quality when this 
message appears. 
Using the imaging 
unit beyond this 
stage can result in 
printing quality 
issues. (See  Replac-
ing the imaging unit 
on page  99 )
 
Samsung does 
not recom -
mend using 
no

n-genuine 
Samsung toner 
cartridge such 
as refilled or 
remanufac -
tured. Sam -
sung cannot 
gu
 arantee 
non-genuine 
Samsung toner 
cartridges qual -
ity. Service or 
repa

ir required 
as a result of 
using non-gen -
uine Samsung 
toner car -
tridges will not 
be cover

ed 
under the 
machine war -
ranty.
• If the machin
 e stops 
printing, replace the 
imaging unit (See 
Replacing the imag -
ing unit on page  99
).
MESSAGEMEANINGSUGGESTED SOLU-
TIONS
Replace new toner The indicated toner car-
tridge has almost 
re
ached its estimated 
cartridge life. The 
machine might stop print-
ing. 
 Estimated car -
tridge life means 
the
  expected or 
estimated toner 
cartridge life, which 
indicates the aver -
age capacity of 
print-outs and is 
desig

ned pursuant 
to ISO/IEC  19752. 
The

 number of 
pages may be 
affected by the per -
centage of image 
area, opera
 ting 
environment, print -
ing interval, media 
type
  and media 
size. Some amount 
of toner may 
remain in the car -
tridge even when 
re

d LED is turns on 
and the printer 
stops printing. •
You ca
n choose  Stop 
or  Continue  as 
shown on the control 
panel. If you select 
Stop , the printer 
stops printing and 
you cannot print any 
more without chang-
ing the cartridge. If 
you select  Continue, 
th

e printer keeps 
printing but the print-
ing quality cannot be 
gua
 ranteed.
Replace the toner 
cartri
 dge for the best 
print quality when this 
message appears. 
Using a cartridge 
beyond this stage 
can result in printing 
quality issues. (See 
Replacing the toner 
cartridge on 
page  98)
 
Samsung does 
not recom -
mend using 
non
 -genuine 
Samsung toner 
cartridge such 
as refilled or 
remanufac -
tured. Sam -
sung cannot 
gua
 rantee 
non-genuine 
Samsung toner 
cartridges qual -
ity. Service or 
repai
 r required 
as a result of 
using non-gen -
uine Samsung 
to
 ner car -
tridges will not 
be covered 
und

er the 
machine war -
ranty.
• If th
e machine stops 
printing, replace the 
toner cartridge (See 
Replacing the toner 
cartridge on 
page  98
).
Shake toner cart. Toner is not evenly dis-
tributed.  Redistribute the toner 
(See 
Redistributing 
toner on page  76
).
MESSAGEMEANINGSUGGESTED SOLU-
TIONS
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							Troubleshooting_ 89
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the recom -
mended solutions. Follow the suggested  solution s until the problem is cor-
rected. If the problem persists, call for service.
Other problems include:
• See  Power problems on page  89 .
• See  Paper feeding problems on page  90 .
• See  Printing problems on page  90 .
• See  Printing quality problems on page  92 .
• See  Common PostScript problems on page  94 .
• See  Common Windows problems on page  95 .
• See  Common Linux problems on page  95.
• See  Common Mac problems on page  96.
Power problems
 Click this link to open an animation about power problems.
CONDITIONSUGGESTED SOLUTIONS
The machine is 
not receiving 
power; 
or the printer 
cab
le

 connection 
between the com-
puter and the 
mach in

e is not 
connected prop -
erly. •
Plug in the power cord and then press the power 
switch to

 turn the machine on. 
Or press  (power) on the control panel.
•Disconnect the machine printer cable and recon -
nect it.
- Fo
r Local USB
- For Network Printing 
Staple Empty Staple cartridge is 
empty.  Replace the staple car
-
tridge (See  Replacing 
the stapler cartridge on 
page  106
) 
Staple Low Staple cartridge is low. Prepare a new staple 
cartridge
Toner Not Compati-
ble The toner cartridge you 
ha
ve installed is not for 
your machine. Install a Samsung-gen
-
uine toner cartridge, 
designed for your 
machine.
Toner not installed The toner cartridge is not 
installed or th
e CRUM 
(Consumer Replaceable 
Unit Monitor) in the car -
tridge is not properly con -
nected. Reinstall the toner car
-
tridge two or three 
times. If the  problem 
pers

ists, the toner car -
tridge is not being 
de te

cted. Call for ser -
vice.
[tray type] cassette 
Out The tray is not properly 
insert
ed.Close the tray.
Waste toner Full The waste toner bottle is 
full.Replace the waste toner 
bottle.
MESSAGEMEANINGSUGGESTED SOLU-
TIONS
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							Troubleshooting_ 90
Paper feeding problems
CONDITIONSUGGESTED SOLUTIONS
Paper jams during 
printing. Clear the paper jam (See Clearing paper jams 
on page
 77
).
Paper sticks 
together. •
Check the ma ximum paper capacity of the 
tray (See  Print media specifications on 
page  110 ).
• Make sure that you are using the correct type 
of pa
 per (See  Print media specifications on 
page  110 ).
• Remove pap er from th
 e tray and flex or fan 
the paper.
• Humid conditions may cause some paper to 
stick together, install paper from a fresh ream.
Multiple sheets of 
paper do not feed.Different types of paper  may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
Paper does not feed 
into the machine. •
Remove any  obstructions from inside the 
machine.
• Pa
per has not been loaded correctly. Remove 
pape
 r from the tray and reload it correctly.
• The
re is too much paper in the tray. Remove 
excess p
 aper from the tray.
• The paper is too thick. Use only paper that 
me

ets the specificati ons required by the 
machine (See  Print media specifications on 
page  110 ).
• If 
an original does not feed into the machine, 
the
  document feeder rubber pad may require 
to be replaced. Contact a service representa-
tive.
The paper keeps 
jamming. •
There is too much paper in the tray. Remove 
excess  paper from the tray. If you are printing 
on special materials, use the multi-purpose 
tray.
• An
 incorrect type of paper is being used. Use 
only pap
 er that meets  the specifications 
required by the machine (See  Print media 
specifications on page  110 ).
• The
re may be debris inside the machine. 
Ope
 n the front door and remove any debris.
•If an original does not feed into the machine, 
the document feeder rubber pad may need to 
be replaced. Contact a  service representative.
Envelopes skew or 
fail to feed correctly. Ensure that the paper guides are against both 
sides of the 
envelopes.
Printing problems
CONDITIONPOSSIBLE CAUSESUGGESTED SOLU -
TIONS
The machine 
does not print. The machine is not 
rece
iving power. Check the power cord con
-
nections. Check both power 
sw itch

es and the power 
source.
The machine is not 
selected fro
 m the 
available printers 
list. Select this printers “Name” 
from the avail
able printers 
drop-down list in the applica-
tion you are printing from
Check the machine for the following:
• The
 front door is not closed. Close the front 
door.
• Paper is jammed. Clea
r
  the paper jam (See 
Clearing paper jams on page  77).
• No 
paper is loaded. Load paper (See  Loa
 ding 
paper in tray on page  46 ).
• The toner cartridge is not installed. Install the 
to

ner cartridge.
If a system error occurs, co ntact y
 our service repre-
sentative.
The connection 
pri n

ter cable 
between the com-
puter and the 
mach ine is no

t con-
nected properly. Disconnect the machine 
p
r

inter cable and reconnect 
it.
The connection 
pri n

ter cable 
between the com-
puter and the 
mach ine is de

fec-
tive. If possible, attach the printer 
ca
ble

 to another computer 
that is working properly and 
print a job. You can also try 
using a different machine 
printer cable.
The port setting is 
incorrect. Check the Windows printer 
settings 
to make sure that 
the print job 

is sent to the 
correct port. If the computer 
has more than one port, 
make sure that the machine 
is attached to the correct 
one.
The machine may 
be  co

nfigured incor -
rectly.  Check the 
P
r inting Prefer -
ences  to ensure that all of 
the print settings are correc
 t 
(See  Opening printing pref -
erences on page  52 ).
The printer driver 
may be  incorrectly 
i

nstalled. Repair the machine software 
(See 
Installing locally con -
nected machine’s driver on 
page  32).
The machine is 
mal f

unctioning. Check the display message 
on th
e control panel to see if 
the machine is indicating a 
system error. Contact a ser -
vice representative.
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