Samsung ML 3471ND User Manual
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9.9 Solving general printing problems For problems with the operation of yo ur printer, refer to the table for suggested solutions. ConditionPossible causeSuggested solutions The printer does not print. The printer is not receiving power. Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer. Select Samsung ML-3470 Series as your default printer. The printer cover is not closed. Close the printer cover. Paper is jammed. Clear the paper jam. See page 9.1. No paper is loaded. Load paper. See page 5.4. The toner cartridge is not installed. Install the toner cartridge. The printer may be in manual feed mode and out of paper. Check the display message, add paper to the multi-purpose tray, and press OK on the printer’s control panel. The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and try to print a document. You can also try using a different printer cable. The port setting is incorrect. Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one. The printer does not print. (Continued) The printer may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed. Reinstall the printer driver; See the Software Section . Try printing a test page. The printer is malfunctioning. Check the display message on the control panel to determine if the printer is indicating a system error. Printer selects print materials from the wrong paper source. The paper source selection in the printer properties may be incorrect. For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See the Software Section . Paper does not feed into the printer. Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. Check that the paper size guides are set correctly. There is too much paper in the tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets printer specifications. Print job is extremely slow. The job may be very complex. Reduce the complexity of the page(s) or try adjusting the print quality settings. To adjust the print quality settings, reduce the resolution. If you have set the resolution to 1200 dpi (Best ), change it to 600 dpi (Normal ). See the Software Section . Change the port setting to the USB or network port to improve print speed. Your printer prints A4-sized paper at 33 ppm and letter- sized paper at 35 ppm and your printer prints A4-sized paper at 17 ipm and letter-sized paper at 18 ipm in the duplex printing mode. The computer may have insufficient random-access memory (RAM). Install more memory in your printer. See page 10.1. ConditionPossible causeSuggested solutions Downloaded From ManualsPrinter.com Manuals
9.10 Half the page is blank. The page layout is too complex. Simplify the page layout and remove any unnecessary graphics from the document. Install more memory in your printer. See page 10.1. The page orientation setting may be incorrect. Change the page orientation in your application. See the Software Section . The paper size and the paper size settings do not match. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. The paper keeps jamming. There is too much paper in the tray. Remove excess paper from the tray. If printing on special materials, use the multi-purpose tray. An incorrect type of paper is being used. Use only paper that meets printer specifications. If printing on special materials, use the multi-purpose tray. An incorrect output method is being used. Special print materials, such as thick paper, should not be printed using the output tray (face-down). Use the rear cover (face-up) instead. There may be debris inside the printer. Open the front cover and remove the debris. The printer prints, but the text is wrong, garbled, or incomplete. If you are under the DOS environment, the font setting for your machine may be set incorrectly. Change the font setting. See page 2.6. The printer cable is loose or defective. Disconnect and reconnect the printer cable. Try a print job that you have already printed successfully. If po ssible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new printer cable. ConditionPossible causeSuggested solutions The printer prints, but the text is wrong, garbled, or incomplete. (Continued) The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your printer is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. If printing from Windows (any version), exit to a DOS prompt and verify functionality with the following command: At a C:\ prompt, type Dir LPT1, and press OK. (This assumes you are connected to LPT1.) Exit Windows and reboot the computer. Turn the printer off and then back on again. Pages print, but are blank. The toner cartridge is defective or out of toner. Redistribute the toner cartridge. See page 8.3. If necessary, replace the toner cartridge. See page 8.4. The file may have blank pages. Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. The illustrations print incorrectly in Adobe Illustrator. The setting in the software application is wrong. Select Download as Bit Image in the Advanced Options window of the graphic properties. Print the document again. The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Incompatibility between the PDF file and the Acrobat products. Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. Note: it will take longer to print when you print a PDF file as an image. ConditionPossible causeSuggested solutions Downloaded From ManualsPrinter.com Manuals
9.11 Solving print quality problems Dirt inside of the printer or improper paper loading may reduce print quality. See the table below to troubleshoot problems. ConditionSuggested solutions Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the toner cartridge life. See page 8.3. If this does not improve print quality, install a new toner cartridge. • The paper may not meet paper specifications (for example, the paper is too moist or too rough). See page 5.3. • If the entire page is light, the print resolution setting is too light or toner save mode is on. Adjust the print resolution and toner save mode in the printer properties. See the Software Section . • A combination of faded or smeared defects may indicate that the printer needs cleaning. See page 8.1. • The surface of LSU may be dirty. Clean the LSU. See page 8.1. To n e r s p o ts • The paper may not meet specifications (for example, the paper is to o moist or too rough). See page 5.3. • The transfer roller or paper path may be dirty. See page 8.1. Dropouts If generally rounded, faded areas occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See page 5.3. • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • The toner cartridge may be defective. See “Vertical repetitive defects” on the next page. • If these steps do not correct the problems, contact a service representative. AaA aBbBbCcC c AaA aBbBbCcC c AaA aBbBbCcC c AaA aBbBbCcC c AaA aBbBbCcC c Aa Bb Cc Aa Bb Cc Aa Bb Cc Aa Bb Cc Aa Bb Cc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Vertical lines If black vertical streaks appear on the page: • The drum inside the toner cartridge has probably been scratched. Install a new toner cartridge. Gray background If the amount of background shading becomes unacceptable, the procedures below may fix the problem. • Change to lighter weight pages. See page 5.3. • Check the printer’s envi ronment; very dry (low humidity) or high humidity (higher than 80% RH) conditions can increase the amount of background shading. • Remove the old toner cartridge and install a new one. See page 8.4. Toner smear • Clean the inside of the printer. See page 8.1. • Check the type and quality. See page 5.2. • Remove the toner cartridge and install a new one. See page 8.4. Ve r t ic a l repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a cleaning sheet several times to clean the cartridge; see page 8.2. After the printout, if you still have the same problems, install a new toner cartridge. See page 8.4. • Parts of the printer may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. ConditionSuggested solutions AaBbCcAaB b C c AaBbCcA aB b C c AaBbCcA aB b C c AaBbCcA aB b C c AaBbCcA aB b C c AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Downloaded From ManualsPrinter.com Manuals
9.12 Background scatter Background scatter results from bits of toner distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or via the printer properties window. Misformed characters • If characters are improperly formed and producing hollowed images, the paper stock may be too slick. Try a different paper. See page 5.3. • If characters are improperly formed and producing a wavy effect, the scanner unit may need service. Verify that it also occurs on a demo page (see page 2.5). For service, contact a service representative. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. See page 5.2. • Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack. Curl or wave • Ensure that the paper is loaded properly. • Check the type and quality. Both high temperature and humidity can cause paper curl. See page 5.2. • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Try printing to the rear cover (face-up). Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. See page 5.2. • Open the rear cover and try printing to the rear cover (face-up). • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. ConditionSuggested solutions A AaBbCcAaBbCcAaBbCc AaBbCc AaBbCc Back of printouts are dirty • The transfer roller may be dirty. See page 8.1. • Check for leaking toner. Clean the inside of the printer. Solid color or Black pages • The toner cartridge may not be installed properly. Remove the cartridge and reinsert. • The toner cartridge may be defective and need replacing. Install a new toner cartridge. • The printer may require repair. Contact a service representative. Loose toner • Clean the inside of the printer. • Check the paper type and quality. See page 5.2. • Install a new toner cartridge. See page 8.4. • If the problem persists, the printer may require repair. Contact a service representative. Character Vo i d s Character voids are white areas within characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of the transparency, some character voids may be normal. • You may be printing on the wrong surface on the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See page 5.3. Horizontal stripes If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the cartridge and reinsert. • The toner cartridge may be defective. Install a new toner cartridge. See page 8.4. • If the problem persists, the printer may require repair. Contact a service representative. ConditionSuggested solutions A A AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Downloaded From ManualsPrinter.com Manuals
9.13 Common Windows problems Note Refer to Microsoft Windows User’s Guide that came with your computer for further informat ion on Windows error messages. Curl If the printed paper is curled or paper does not feed into the printer: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Try printing to rear cover. An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your printer is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Printer Settings Utility or Printer tab in printer drivers properties. See page 1.5. ConditionSuggested solutions “File in Use” message appears during installation. Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver. “Error Writing to LPTx” message appears. • Ensure that the cables are connected correctly, the printer is on. • If bi-directional communication is not turned on in the driver, it will also cause this message. “General Protection Fault”, “Exception OE”, “Spool32”, or “Illegal Operation” messages appear. Close all other applicat ions, reboot Windows and try printing again. “Fail To Print,” “A printer timeout error occurred,” messages appear. These messages may appear during printing. Just keep waiting until the printer finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred. ConditionSuggested solutionsCommon PostScript problems The following situations are PostScri pt language specific and may occur when several printer languages are being used. Note To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. ConditionPossible causeSuggested solutions PostScript file can not be printed. The PostScript driver may not be installed correctly.• Print a configuration page and verify that the PostScript version is available for printing. • Install the PostScript driver. • If problem consists, contact a service representative. “Limit Check Error” message appears. The print job was too complex.You might need to reduce the complexity of the page or install more memory. A PostScript error page prints. Print job may not be PostScript.Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the printer. The optional tray 2 is not selected in the driver. The printer driver has not been configured to recognize the optional tray 2.Open the PostScript driver properties, select the Device Settings tab, and set the Tr a y 2 option of the Installable Options section to Installed. When print a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly. The resolution setting in the printer driver may not be matched with that in Acrobat Reader.Make sure that the resolution setting in your printer driver matches that in Acrobat Reader. Downloaded From ManualsPrinter.com Manuals
9.14 Common Linux problems ConditionSuggested solutions The printer doesn’t print. • Check if the printer driver is installed in your system. Open Unified Dr iver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available printers. Make sure that your machine is displayed on the list. If not, please, invoke Add new printer wizard to set up your device. • Check if the printer is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains “(stopped)” string, please, press the Start button. After that normal operation of the printer should be restored. The stopped status might be activated when some problems in printing occurred. • Check if your application has special print option such as “-oraw”. If “-oraw” is specified in the command line parameter then remove it to print properly. For Gimp front-end, select “pri nt” -> “Setup printer” and edit command line parameter in the command item. I encounter error “Unable to open MFP port device file!” when printing a document. Please avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks port while printing, the abrupt termination of the driver keeps the port locked and therefore unavailable for subsequent print jobs. If this situation occurred, please, try to release the port. When printing a document over the network in SuSE 9.2, the printer does not print. The CUPS (Common Unix Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a problem with IPP (Internet Printing Protocol) printing. Use the socket printing instead of IPP or install later version of CUPS (cups-1.1.22 or higher). Common Macintosh problems ConditionSuggested solutions The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. Incompatibility between the PDF file and the Acrobat products: Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. Note: it will take longer to print when you print a PDF file as an image. The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2. Update your Mac OS to OS 10.3.3 or higher. Downloaded From ManualsPrinter.com Manuals
10.1 10 Installing accessories Your printer is a full-featured laser printer that has been optimized to meet most of your printing needs. Recognizing that each user may have different requirements, however, Samsung makes several accessories available to enhance the printer’s capabilities. This chapter includes: • Precautions when installing accessories • Installing a memory DIMM • Installing a wireless network interface card Precautions when installing accessories Disconnect the power cord: Never remove the control board cover while the power is being supplied. To avoid the possibility of an elec trical shock, always disconnect the power cord when installing or removing ANY internal or external accessories. Discharge static electricity: The control board and internal accesso ries (network interface card and memory DIMM) are sensitive to static electricity. Before installing or removing an internal accessories, di scharge static electricity from your body by touching something metal, such as the metal back plate on any device plugged into a grounded power source. If you walk round before finishing installation, discharge any static electricity once again. Installing a memory DIMM Your printer has a dual in-line memory module (DIMM) slot. Use this DIMM slot to install additional memory. ML-3470D has 32 MB of memory which can be expanded to 288 MB. ML-3471ND has 64 MB of memory which can be expanded to 320 MB. For order information for optional memory DIMM’s, see page 7.1. 1 Turn the printer power off and unplug all cables from the printer. 2 Grasp the control board cover and slide toward you to open it. 3 Completely open the latch on each side of the DIMM slot. 4 Take out a new memory DIMM from the plastic bag. 5 Holding the memory DIMM by the edges, align the notches on the memory DIMM with the grooves on the memory DIMM slot. 1control board cover 1 1latch 1 Downloaded From ManualsPrinter.com Manuals
10.2 6 Push the DIMM straight into the DIMM slot until it snaps into place. Make sure the latches fit over the notches located on either side of the DIMM. 7 Replace the control board cover. 8 Reconnect the power cord and printer cable, and turn the printer on. Setting the memory in the PostScript printer properties After installing the memory DIMM, you need to select it in the printer properties of the PostScript printe r driver so that you can use it. 1 Make sure that the PostScript prin ter driver is installed in your computer. To installing the PostScript printer driver, you need to select Custom and put a check mark on the PostScript printer driver. See the Software Section . 2 Click the Windows Start menu. 3 For Windows 2000, select Settings and then Printers. For Windows XP/2003, select Printers and Faxes. For Windows Vista/2008, select Control Panel > Hardware and Sound > Printers . For Windows 7, select Control Panel > Hardware and Sound > Devices and Printers . For Windows Server 2008 R2, select Control Panel > Hardware > Devices and Printers . 4 Select the Samsung ML-3470 Series printer. 5 Click the right mouse button on the printer icon and select Properties . 6Select Device Settings tab. 7 Select the amount of memory you installed from Printer Memory in the Installable Option section. 8 Click OK. Installing a wireless network interface card ML-3471ND is equipped with a network interface which allows you to use your printer on a network. You can also purchase a wireless network interface card to enable the use of the printer in wireless network environments For order information, see page 7.1. Review the precautions on page 10.1 and then follow this procedure to install the wireless network interface card in your printer. 1 Turn the printer power off and unplug all cables from the printer. 2 Grasp the control board cover and slide toward you to open it. 3 Align the connector on the wireless network interface card with the connector on the control board. Push the card firmly into the connector on the control board until it is completely and securely in place. 1control board cover 1 1connector 2wireless network interface card 1 2 Downloaded From ManualsPrinter.com Manuals
10.3 4 Replace the control board cover. 5 Reconnect the power cord and turn the printer on. Note You can also configure the netwo rk parameters on the control panel; see the next column.Configuring the wireless network parameters After installing the wireless network card, you must configure the appropriate network parameters to use your printer in a wireless network. To do this, you can use bot h control panel and SyncThru Web Service, an embedded web site of your printer. This section gives you basic information on 802.11b/g network parameters which can be configured from the control panel. Configuring basic network settings You can configure basic wireless se ttings, such as SSID, Operation Mode, and channels. You can retrieve basic settings by selecting a wireless network or manually configure them as you need. 1 Press Menu until Network appears on the bottom line of the display and press OK. 2 Press the scroll buttons until Wireless appears and press OK. 3 Press OK when WLAN Basic appears. 4 Press the scroll buttons to select the se tup method you want and press OK. • Search List : The wireless network interface card on your printer searches for wireless networks in the area and shows the results. • Custom : You can configure the wirel ess settings according to your needs. 5 If you selected Search List, press the scroll buttons to select a network and press OK. If you selected Custom, set each network options: • Edit SSID : Enter the SSID, the name t hat identifies a wireless network. SSID is case-sensiti ve so you need to enter it. • Operation Mode : Select the type of wireless connections. In Ad-Hoc mode, wireless cards communicate directly each other. In Infrastructure mode, network cards co mmunicate with each other through an access point, which allows both wireless and cabled cards to send files to the printer. If you select Auto, the printer selects the operation mode automatically, according to the network cable’s connection each time it boots up. Note In Ad-Hoc mode, even if the network cable is connected, your printer will use the wireless interface. • Channel : This option is available only in the Ad-Hoc mode. In most cases, you will not need to change this setting. The printer will scan all available channels for the specified network and will adapt its channel to the one detected. 6 When you have finished, press Stop to return to Standby mode. Downloaded From ManualsPrinter.com Manuals
10.4 Selecting the authentication type Authentication is a process of identifying the legitimacy of an user to access a network. You can select whether or not authentication is used. 1 Press Menu until Network appears on the bottom line of the display and press OK. 2 Press the scroll buttons until Wireless appears and press OK. 3 Press the scroll buttons until WLAN Security appears and press OK . 4 Press the scroll buttons until Static WEP appears and press OK. 5 Press the scroll buttons until Authentication appears and press OK . 6 Press the scroll buttons to select the type you want. • Open System : Authentication is not used. • Shared Key : Authentication is used. 7 Press OK to save your selection. 8 Press Stop to return to Standby mode. Setting Encryption If your network uses WEP encryptio n keys, you can must select the appropriate encryption type and configure encryption keys. You can configure up to four keys. The active key must match the key value and key position (for example, Key 1) configured on other wireless devices in the network. 1 Press Menu until Network appears on the bottom line of the display and press OK. 2 Press the scroll buttons until Wireless appears and press OK. 3 Press the scroll buttons until WLAN Security appears and press OK . 4 Press the scroll buttons until Static WEP appears and press OK. 5 Press the scroll buttons until Encryption appears and press OK. Note If you have set the authentication type to Open System, the Encryption menu does not display. 6 Set each encryption option and press OK. • Encrypt. Type : Select an encryption type: • Key Type : Select the key type of your network. • Using Key : Select the key to be used in your network. • Edit Key : Enter the key number for the selected key position. The numbers you can enter as follows: Hexadecimal Alphanumeric 64-bit WEP 10 digits 5 characters 7 When you have finished, press Stop to return to Standby mode. Restoring default values for wireless networking If the problem occurrs when you use or set up the wireless network values, take following stop s to restore factory default values. Generally, factory values of wireless networking are optimized for your printer. 1 Press Menu until Network appears on the bottom line of the display and press OK. 2 Press the scroll buttons until Wireless appears and press OK. 3 Press the scroll buttons until WLAN Default appears and press OK . 4 When Restore appears on the bottom line of the display, press OK . The printer starts restoring the default values. 128-bit WEP 26 digits 13 characters Hexadecimal Alphanumeric Downloaded From ManualsPrinter.com Manuals