Samsung ML 3471ND User Manual

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© 2007 Samsung  Electronics Co., Ltd. All rights reserved.
This user’s guide is provided for information purposes only.  All information included herein is subject to change without notic e. Samsung Electronics is not 
responsible for any changes, direct or indirect, aris ing from or related to use of this user’s guide.
• ML-3470D , and ML-3471ND  are model names of Samsung Electronics Co., Ltd.
• Samsung and Samsung logo are trademarks of Samsung Electronics Co., Ltd.
• IBM and IBM PC are trademarks of Inte rnational Business Machines Corporation.
• PCL and PCL 6 are trademarks of Hewlett-Packard company.
• Microsoft, Windows, Windows Vista, Windows 7 and Windows 2008 Serv er R2 are either registered trademarks or trademarks of Micr osoft Corporation.
• PostScript 3 is a trademark of Adobe System, Inc.
• UFST® and MicroType™ are registered trademarks of Agfa division of Bayer Corp.
• TrueType, LaserWriter, and Macintosh  are trademarks of Apple Computer, Inc.
• All other brand or product names are trademarks  of their respective companies or organizations.
• Refer to the LICENSE.txt file in the provid ed CD-ROM for the open source license information.
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Contact SAMSUNG worldwide
If you have any comments or questions regarding Samsung  products, contact the Samsung customer care center.
COUNTRY/
REGIONCUSTOMER CARE  CENTER WEB SITE
ARGENTINE 0800-333-3733 www.samsung.com/ar
AUSTRALIA1300 362 603 www.samsung.com/au
AUSTRIA0810-SAMSUNG (7267864, 
€ 0.07/min) www.samsung.com/at
BELARUS
810-800-500-55-500 www.samsung/ua
www.samsung.com/ua_ru
BELGIUM02 201 2418 www.samsung.com/be 
(Dutch)
www.samsung.com/be_fr 
(French)
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4004-0000 www.samsung.com/br
CANADA
1-800-SAMSUNG (726-
7864) www.samsung.com/ca
CHILE
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CHINA400-810-5858
010-6475 1880 www.samsung.com/cn
COLOMBIA
01-8000112112 www.samsung.com.co
COSTA RICA0-800-507-7267 www.samsung.com/latin
CZECH 
REPUBLIC800-SAMSUNG (800-
726786) www.samsung.com/cz
Samsung Zrt.,  česká organiza ční složka, Oasis Florenc, 
Sokolovská394/17, 180 00, Praha 8
DENMARK 8-SAMSUNG (7267864) www.samsung.com/dk
ECUADOR1-800-10-7267 www.samsung.com/latin
EL SALVADOR800-6225 www.samsung.com/latin
ESTONIA800-7267 www.samsung.com/ee
KAZAKHSTAN8-10-800-500-55-500 www.samsung.com/kz_ru
KYRGYZSTAN00-800-500-55-500
FINLAND30-6227 515 www.samsung.com/fi
FRANCE01 4863 0000 www.samsung.com/fr
GERMANY01805 - SAMSUNG (726-
7864 € 0,14/min) www.samsung.de
GUATEMALA
1-800-299-0013 www.samsung.com/latin
HONDURAS800-7919267 www.samsung.com/latin
HONG KONG3698-4698 www.samsung.com/hk
www.samsung.com/hk_en/
HUNGARY06-80-SAMSUNG (726-
7864) www.samsung.com/hu
INDIA
3030 8282
1800 110011
1800 3000 8282  www.samsung.com/in
INDONESIA
0800-112-8888 www.samsung.com/id
ITALIA800-SAMSUNG (726-7864) www.samsung.com/it
JAMAICA1-800-234-7267 www.samsung.com/latin
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LATVIA8000-7267 www.samsung.com/lv
LITHUANIA8-800-77777 www.samsung.com/lt
LUXEMBURG02 261 03 710 www.samsung.com/lu
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MEXICO01-800-SAMSUNG (726-
7864) www.samsung.com/mx
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00-800-500-55-500 www.samsung/ua
www.samsung.com/ua_ru
NETHERLANDS0900-SAMSUNG (0900-
7267864) (€ 0,10/min) www.samsung.com/nl
NEW ZEALAND
 0800 SAMSUNG (0800 726 
786) www.samsung.com/nz
NICARAGUA
00-1800-5077267 www.samsung.com/latin
NORWAY3-SAMSUNG (7267864) www.samsung.com/no
PANAMA800-7267 www.samsung.com/latin
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7864)
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7864)
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7864)
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(172678)
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80820-SAMSUNG (726-
7864) www.samsung.com/pt
PUERTO RICO
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SINGAPORE1800-SAMSUNG (726-
7864) www.samsung.com/sg
COUNTRY/
REGIONCUSTOMER CARE  CENTER WEB SITE
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SLOVAKIA0800-SAMSUNG (726-
7864) www.samsung.com/sk
SOUTH AFRICA
0860 SAMSUNG (726-
7864) www.samsung.com/za
SPAIN
902-1-SAMSUNG(902 172 
678) www.samsung.com/es
SWEDEN
0771 726 7864 
(SAMSUNG) www.samsung.com/se
SWITZERLAND
0848-SAMSUNG (7267864, 
CHF 0.08/min) www.samsung.com/ch
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444 77 11 www.samsung.com/tr
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8000-4726 www.samsung.com/ae
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7864) www.samsung.com/uk
U.S.A
1-800-SAMSUNG 
(7267864) www.samsung.com/us
UKRAINE
8-800-502-0000 www.samsung/ua
www.samsung.com/ua_ru
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VIETNAM1 800 588 889 www.samsung.com/vn
COUNTRY/
REGIONCUSTOMER CARE  CENTER WEB SITE
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CONTENTS
1.  Introduction
Special features  ......................................................................................................................................................  1.1
Printer overview  .............................................................................................................. ........................................  1.2
Understanding the Status LED ....... .........................................................................................................................  1.4
Finding more information  ...................................................................................................... ..................................  1.4
Selecting a location  .......................................................................................................... .......................................  1.5
Altitude adjustment ........................................................................................................... .......................................  1.5
2.  System setup
Using control panel menus ..................................................................................................... .................................  2.1
Menu overview  ................................................................................................................. .......................................  2.1
Printing a demo page  .......................................................................................................... ....................................  2.5
Changing the display language  ......... ......................................................................................................................  2.5
Using toner save mode  ............ ...............................................................................................................................  2.5
Changing the font setting  ......... ...............................................................................................................................  2.6
3.  Software overview
Supplied software ............................................................................................................. .......................................  3.1
Printer driver features ....................................................................................................... .......................................  3.2
System requirements  ........................................................................................................... ...................................  3.2
4.  Network setup(ML-3471ND only)
Introduction .............................................................................................................................................................  4.1
Supported operating systems  ........... ......................................................................................................................  4.1
Configuring TCP/IP  ............................................................................................................ .....................................  4.2
Using SetIP program  ........................................................................................................... ....................................  4.2
Configuring EtherTalk  ......................................................................................................... ....................................  4.3
Setting Ethernet speed ........................................................................................................ ....................................  4.3
Restoring the network configuration ........................................................................................... .............................  4.3
Printing a network configuration page  ......................................................................................... ............................  4.3
5. Loading print media
Selecting print media ......................................................................................................... ......................................  5.1
Loading paper  ................................................................................................................. ........................................  5.4
Selecting an output location  .. ................................................................................................ ..................................  5.8
6.  Basic printing
Printing a document  ........................................................................................................... .....................................  6.1
Canceling a print job  ......................................................................................................... ......................................  6.1
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7.  Ordering supplies and accessories
Toner cartridges  ......................................................................................................................................................  7.1
Accessories ................................................................................................................... ..........................................  7.1
How to purchase  ............................................................................................................... ......................................  7.1
8.  Maintenance
Printing information page  ..................................................................................................... ...................................  8.1
Cleaning the printer  .......................................................................................................... .......................................  8.1
Maintaining the toner cartridge .......................... ......................................................................................................  8.2
Maintenance parts ............................................................................................................. ......................................  8.5
9.  Troubleshooting
Clearing paper jams  ........................................................................................................... .....................................  9.1
Troubleshooting checklist ............ ......................................................................................... ...................................  9.6
Understanding display messages  ....... ....................................................................................................................  9.6
Toner cartridge-related messages  .............................................................................................. ............................  9.8
Solving general printing problems  ........................... ................................................................................................  9.9
Solving print quality problems  ........................... ....................................................................................................  9.11
Common Windows problems  .................................. ..............................................................................................  9.13
Common PostScript problems  ....... ............................................................................................. ..........................  9.13
Common Linux problems  ......................................................................................................... .............................  9.14
Common Macintosh problems  ................................ ..............................................................................................  9.14
10. Installing accessories
Precautions when installing accessories ....................................................................................... ........................  10.1
Installing a memory DIMM  ................................... .................................................................................................  10.1
Installing a wireless network interfac e card .................................................................................. .........................  10.2
11. Specifications
Printer specifications  ........................................................................................................ .....................................  11.1
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Safety and Regulatory Information
Important Precautions and Safety Information
When using this machine, these basic safety precautions should always be 
followed to reduce risk of fire, electric shock, and injury to people:
1 Read and understand all instructions.
2 Use common sense whenever operating electrical appliances.
3 Follow all warnings and instructions marked on the machine and in the 
literature accompanying the machine.
4 If an operating instruction appears to c onflict with safety information, 
heed the safety information.  You may have misunderstood the 
operating instruction. If  you cannot resolve the conflict, contact your 
sales or service representative for assistance.
5 Unplug the machine from the AC wa ll socket before cleaning. Do not 
use liquid or aerosol cleaners.  Use only a damp cloth for cleaning.
6 Do not place the machine on an unstable  cart, stand or table. It may fall, 
causing serious damage.
7 Your machine should never be plac ed on, near or over a radiator, 
heater, air conditioner or ventilation duct.
8 Do not allow anything to rest on the  power cable. Do not locate your 
machine where the cords will be abused by persons walking on them.
9 Do not overload wall outlets and ext ension cords. This can diminish 
performance, and may result in the risk of fire or electric shock.
10 Do not allow pets to chew on the  AC power or PC interface cords.
11 Never push objects of any kind into the machine through case or  cabinet openings. They may touch dangerous voltage points, creating a 
risk of fire or shock. Never spil l liquid of any kind onto or into the 
machine.
12 To reduce the risk of electric s hock, do not disassemble the machine. 
Take it to a qualified service technician when repair work is required. 
Opening or removing covers may expose you to dangerous voltages or 
other risks. Incorrect reassembly c ould cause electric shock when the 
unit is subsequently used. 
13 Unplug the machine from the PC and  AC wall outlet, and refer servicing 
to qualified service personnel  under the following conditions:
• When any part of the power cord, plug, or connecting cable is damaged 
or frayed.
• If liquid has been spilled into the machine. 
• If the machine has been exposed to rain or water.
• If the machine does not operate properly after instructions have been followed.
• If the machine has been dropped, or the cabinet appears damaged.
• If the machine exhibits a sudden and distinct change in performance. 14 Adjust only those controls cove
red by the operating instructions. 
Improper adjustment of other controls may result in damage, and may 
require extensive work by a qualified service technician to restore the 
machine to normal operation.
15 Avoid using this machine during  a lightning storm. There may be a 
remote risk of electric shock from  lightning. If possible, unplug the AC 
power for the duration  of the lightning storm.
16 If you continuously print multiple  pages, the surface of the output tray 
may become hot. Be careful not to t ouch the surface, and keep children 
away from the surface.
17 The Power cord supplied with your machine should be used for safe  operation. If you are using a cord which is longer than 2 m with 110 V 
machine, then it should be 16 AWG
1 or bigger.
18 SAVE THESE INSTRUCTIONS.
Environmental and Safety Consideration
Laser Safety Statement
The printer is certified in the U.S. to  conform to the requirements of DHHS 21 
CFR, chapter 1 Subchapter J for Class I(1) laser products, and elsewhere, is 
certified as a Class I laser product conf orming to the requirements of IEC 825.
Class I laser products are not considered to be hazardous. The laser system 
and printer are designed so there is never any human access to laser 
radiation above a Class I level during normal operation, user maintenance, or 
prescribed service condition.
Warning 
Never operate or service the printer with the protective cover removed from 
Laser/Scanner assembly. The reflec ted beam, although invisible, can 
damage your eyes.
1 AWG: American Wire Gauge
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ii
When using this product, these basic safety precautions should always be 
followed to reduce risk of fire, elec tric shock, and injury to persons:
Ozone Safety
During normal operation, this machine produces ozone. 
The ozone produced does not present a hazard to the 
operator. However, it is advisable that the machine be 
operated in a well ventilated area.
If you need additional information about ozone, please 
contact your nearest Samsung dealer.
Power Saver
This printer contains advanced energy conservation technology that reduces 
power consumption when it  is not in active use.
When the printer does not receive data for an extended period of time, power 
consumption is automatically lowered. 
Recycling
Please recycle or dispose of packaging materials for this 
product in an environmentally responsible manner.
Correct Disposal of This  Product (Waste Electrical 
& Electronic Equipment)
(Applicable in the European  Union and other European 
countries with separate collection systems)
This marking shown on the product or its literature, 
indicates that it should not be disposed with other 
household wastes at the end of its working life.  To prevent 
possible harm to the environm ent or human health from 
uncontrolled waste disposal, please separate this from 
other types of wastes and recycle it responsibly to promote 
the sustainable reuse of material resources. 
Household users should contact either t he retailer where they purchased this 
product, or their local government offi ce, for details of where and how they 
can take this item for environmentally safe recycling. 
Business users should contact their supplier and check the terms and 
conditions of the purchase contract. Th is product should not be mixed with 
other commercial wastes for disposal.
Radio Frequency Emissions
FCC Regulations
This device complies with Part 15 of  the FCC Rules. Operation is subject to 
the following two conditions: 
• This device may not cause harmful interference, and 
• This device must accept any interf erence received, including interference 
that may cause undesired operation.
This device has been tested and found to co mply with the limits for a Class B 
digital device, pursuant to Part 15 of  the FCC rules. These limits are designed 
to provide reasonable protection against  harmful interference in a residential 
installation. This equipment generates , uses and can radiate radio frequency 
energy and, if not installed and used in  accordance with the instructions, may 
cause harmful interference to radio  communications. However, there is no 
guarantee that interference will not occur in  a particular installation. If this 
equipment does cause harmful interference  to radio or television reception, 
which can be determined by turning  the equipment off and on, the user is 
encouraged to try to correct the interference by one or more of the following 
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on  a circuit different from that to 
which the receiver is connected.
• Consult the dealer or an experienc ed radio/TV technician for help.
Caution: 
Changes or modifications not expressly approved by the manufacturer 
responsible for compliance could void the user’s authority to operate the 
equipment.
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Canadian Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio noise 
emissions from digital apparatus as  set out in the interference-causing 
equipment standard entitled  “Digital Apparatus”, ICES-003 of the Industry 
and Science Canada.
Cet appareil numérique respecte les limites de bruits radioélectriques 
applicables aux appareils numériques de  Classe B prescrites dans la norme 
sur le matériel brouilleur: “Appareils Numériques”, ICES-003 édictée par 
l’Industrie et Sciences Canada.
United States of America
Federal Communications Commission (FCC)
Intentional emitter per FCC Part 15
Low power, Radio LAN type devices (radio frequency (RF) wireless 
communication devices), operating in  the 2.4 GHz/5 GHz Band, may be 
present (embedded) in your printer system. This section is only applicable if 
these devices are present. Refer to the s ystem label to verify the presence of 
wireless devices.
Wireless devices that may be in your system are only qualified for use in the 
United States of America if an FC C ID number is on the system label.
The FCC has set a general guideline of  20 cm (8 inches) separation between 
the device and the body, for use of a wireless device near the body (this does 
not include extremities). This devic e should be used more than 20 cm (8 
inches) from the body when wireless devices are on. The power output of the 
wireless device (or devices), which may be embedded in your printer, is well 
below the RF exposure limits as set by the FCC.
This transmitter must not be collocat ed or operation in conjunction with any 
other antenna or transmitter.
Operation of this device is subject to  the following two conditions:(1) This 
device may not cause harmful interferenc e, and(2) this device must accept 
any interference received, including interference that may cause undesired 
operation of the device.
Wireless devices are not user serviceable. Do not modify 
them in any way. Modification to a wireless device will void 
the authorization to use it. Contact manufacturer for service.
FCC Statement for Wireless LAN use:
“While installing and operati ng this transmitter and antenna 
combination the radio frequency  exposure limit of 1mW/cm2 
may be exceeded at distances cl ose to the antenna installed. 
Therefore, the user must maintain a minimum distance of 
20cm from the antenna at all times. This device can not be 
colocated with another transmitter and transmitting 
antenna.”
Declaration of  Conformity (European Countries)
Approvals and Certifications
The CE marking applied to this product symbolises 
Samsung Electronics Co., Ltd.  Declaration of Conformity 
with the following applicable  93/68/EEC Directives of the 
European Union as of the dates indicated:
The declaration of conformity ma y be consulted at www.samsung.com/
printer, go to Support > Download center and enter your printer name to 
browse the EuDoC.
January 1, 1995: Council Directive 73/23/ EEC Approximation of the laws of 
the member states related to low voltage equipment.
January 1, 1996: Council Directive 89 /336/EEC (92/31/EEC), approximation 
of the laws of the Member States re lated to electromagnetic compatibility.
March 9, 1999: Council Directiv e 1999/5/EC on radio equipment and 
telecommunications terminal equipment  and the mutual recognition of their 
conformity.
A full declaration, defining the relevant Directives and referenced standards 
can be obtained from your Samsung Electronics Co., Ltd. representative.
EC Certification
Certification to 1999/5/EC Radio Equipment & Telecommunications 
Terminal Equipment Directive (FAX)
This Samsung product has been self-certified by Samsung for pan-European 
single terminal connection to t he analogue public switched telephone 
network (PSTN) in accordance with  Directive 1999/5/EC. The product has 
been designed to work with the national  PSTNs and compatible PBXs of the 
European countries:
In the event of problems, you shoul d contact the Euro QA Lab of Samsung 
Electronics Co., Ltd. in the first instance.
The product has been tested against TBR21 and/or TBR 38. To assist in the 
use and application of termi nal equipment which complies with this standard, 
the European Telecommunication Standards Institute (ETSI) has issued an 
advisory document (EG 201 121) which contains notes and additional 
requirements to ensure network compat ibility of TBR21 terminals. The 
product has been designed against, and is fully compliant with, all of the 
relevant advisory notes contained in this document.
European Radio Approval Information (for products fitted with 
EU-approved radio devices)
This Product is a printer; low power, Radio LAN type devices (radio frequency 
(RF) wireless communication devices),  operating in the 2.4 GHz/5 GHz band, 
may be present (embedded) in your printer system which is intended for 
home or office use. This section is  only applicable if these devices are 
present. Refer to the system label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in the 
European Union or associated areas if a CE mark with  a Notified Body 
Registration Number and the Alert  Symbol is on the system label.
The power output of the wireless device or devices that may be embedded in 
you printer is well below the RF ex posure limits as set by the European 
Commission through the R&TTE directive.
European States qualified  under wireless approvals:
EU Austria, Belgium, Cyprus, Czech R epublic, Denmark, Estonia, Finland, 
France (with frequency restrictions),  Germany, Greece, Hungary, Ireland, 
Italy, Latvia, Lithuania, Luxembourg,  Malta, The Netherlands, Poland, 
Portugal, Slovakia, Slovenia, Spain, Sweden and the U.K.
EEA/EFTA countriesIceland, Liechtenstein, Norway and Switzerland
European States with  restrictions on use:
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iv
EUIn France, the frequency range is restricted to 2446.5-2483.5 MHz for 
devices above 10 mW transmitting power such as wireless
EEA/EFTA countriesNo limitations at this time.
Regulatory Compliance Statements
Wireless Guidance
Low power, Radio LAN type devices (radio frequency (RF) wireless 
communication devices), operating in  the 2.4 GHz/5 GHz Band, may be 
present (embedded) in your printer syst em. The following section is a general 
overview of considerations  while operating a wireless device.
Additional limitations, cautions, and concer ns for specific countries are listed 
in the specific country sections (o r country group sections). The wireless 
devices in your system are only qualified  for use in the countries identified by 
the Radio Approval Marks on the system  rating label. If the country you will 
be using the wireless device in, is not lis ted, please contact your local Radio 
Approval agency for requirements. Wi reless devices are closely regulated 
and use may not be allowed.
The power output of the wireless devic e or devices that may be embedded in 
your printer is well below the RF ex posure limits as known at this time. 
Because the wireless devices (which may be embedded into your printer) 
emit less energy than is allowed in radio frequency safety standards and 
recommendations, manufacturer believes these devices are safe for use. 
Regardless of the power levels, care  should be taken to minimize human 
contact during normal operation.
As a general guideline, a separation of  20 cm (8 inches) between the wireless 
device and the body, for use of a wireless device near the body (this does not 
include extremities) is typical. This  device should be used more than 20 cm 
(8 inches) from the body when wireless devices are on and transmitting.
This transmitter must not be collocat ed or operation in conjunction with any 
other antenna or transmitter.
Some circumstances require restricti ons on wireless devices. Examples of 
common restrictions are listed below:
Radio frequency wireless communication can interfere with 
equipment on commercial aircraft. Current aviation 
regulations require wireless devices to be turned off while 
traveling in an airplane. IEEE  802.11 (also known as wireless 
Ethernet) and Bluetooth comm unication devices are 
examples of devices that pr ovide wireless communication.
In environments where the risk of interference to other 
devices or services is harmful or perceived as harmful, the 
option to use a wireless device may be restricted or 
eliminated. Airports, Hospit als, and Oxygen or flammable 
gas laden atmospheres are limi ted examples where use of 
wireless devices may be restri cted or eliminated. When in 
environments where you are uncertain of the sanction to use 
wireless devices, ask the applicable authority for 
authorization prior to use or turning on the wireless device.
Every country has different restrictions on the use of wireless 
devices. Since your system is equipped with a wireless 
device, when traveling between  countries with your system, 
check with the local Radio Approval authorities prior to any 
move or trip for any restrictions on the use of a wireless 
device in the destination country.
If your system came equi pped with an internal embedded 
wireless device, do not operate t he wireless device unless all 
covers and shields are in place and the system is fully 
assembled.
Wireless devices are not user serviceable. Do not modify 
them in any way. Modification  to a wireless device will void 
the authorization to use it. Please contact manufacturer for 
service.
Only use drivers approved for the country in which the device 
will be used. See the manufactu rer System Restoration Kit, 
or contact manufacturer Technical Support for additional 
information.
Replacing the Fitted  Plug (for UK Only)
Important
The mains lead for this machine is  fitted with a standard (BS 1363) 13 amp 
plug and has a 13 amp fuse. When you change or examine the fuse, you 
must re-fit the correct 13 amp fuse. Y ou then need to replace the fuse cover. 
If you have lost the fuse cover, do not use the plug until you have another fuse 
cover. 
Please contact the people from you purchased the machine.
The 13 amp plug is the most widel y used type in the UK and should be 
suitable. However, some buildings (mainly old ones) do not have normal 13 
amp plug sockets. You need to buy a su itable plug adaptor. Do not remove 
the moulded plug.
Warning
If you cut off the moulded plug, get rid of it straight away.
You cannot rewire the plug and you may receive an electric shock if you 
plug it into a socket.
Important warning: You must earth this machine.
The wires in the mains lead have the following color code:
• Green and Yellow:  Earth
• Blue: Neutral
•Brown: Live
If the wires in the mains lead do not ma tch the colors marked in your plug, do 
the following:
You must connect the green and yellow wire  to the pin marked by the letter 
“E” or by the safety ‘Earth symbol’ or colored green and yellow or green.
You must connect the blue wire to the pi n which is marked with the letter “N” 
or colored black.
You must connect the brown wire to the pin which is marked with the letter “L” 
or colored red.
You must have a 13 amp fuse in the pl ug, adaptor, or at the distribution board.
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