Samsung ML 3470D User Manual

8.4   
Note
If toner gets on your clothing, wipe it off with a dry cloth and 
wash clothing in cold water. Hot water sets toner into fabric.
4 Hold the  toner cartridge  by the handle and slowly insert the 
cartridge into the opening in the printer. 
5 Tabs on the sides of the cartridge and corresponding grooves 
within the printer will guide the cartridge into the correct position 
until it locks into place completely.
6 Close the  front cover . Make sure that the cover is securely closed.
Replacing...

8.5   
Clearing the Toner Low Replace Toner message
When the  Toner Low  Replace Toner  message appears you can 
configure not to see this message again not to disturb you.
1 Press  Menu until System Setup  appears on the bottom line of the 
display and press  OK.
2 Press the  scroll buttons until  Maintenance  appears and press  OK.
3 Press the  scroll buttons until  CLR Empty MSG.  appears and press 
OK .
4 Select  On and press  OK.
5 Now the  To n e r  L o w  Replace Toner  message does not appear...

9.1   
9 Troubleshooting
This chapter provides helpful informat ion for what to do if you encounter 
an error while using your printer. 
This chapter includes:
• Clearing paper jams
• Troubleshooting checklist
• Understanding display messages
• Toner cartridge-related messages
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common PostScript problems
• Common Linux problems
• Common Macintosh problems
Clearing paper jams
Note
When removing paper that is...

9.2   
2 Remove the jammed paper by gently pulling it straight out. Make 
sure that all of the paper is  properly aligned in the tray 1.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the fuser area around the toner cartridge. 
See page 9.3.
3 Insert the tray 1 into the printer  until it snaps into place. Printing 
automatically resumes.
In the optional tray 2
1 Pull the optional tray 2 open.
2 Remove the jammed p aper from the printer.
If the paper does...

9.3   
Around the toner cartridge
Note
The fuser area is hot. Take care when removing paper from the 
printer.
1 Open the front cover and pull the toner cartridge out.
2 Remove the jammed paper by gently pulling it straight out.
3 Replace the toner cartridge and cl ose the front cover. Printing 
automatically resumes.
In the paper exit area
1 Open and close the front cover. Th e jammed paper is automatically 
ejected from the printer. 
2 Gently pull the paper out  of the output tray.
If you do not see...

9.4   
5 Release the blue strap, the rear  cover stopper, and fully open the 
rear cover, as shown. 
6 Unfold the duplex guide fully.
7 While pushing the fuser lever to the right, open the fuser door.
1rear cover stopper
2rear cover2
1
1duplex guide
1
1fuser lever
2fuser door21 8
Pull the jammed paper out.
If the jammed paper does not move when you pull, push the 
pressure lever on each side down to loose the paper, and then 
remove it.
9 Return the lever, door, stopper, and guide to their original...

9.5   
2 Remove the jammed paper from the duplex unit.
If the paper does not come out wit h the duplex unit, remove the 
paper from the bottom of the printer.
Duplex jam 1
1 Open the rear cover.
2 Unfold the duplex guide fully.
1
1duplex guide
3Pull the jammed paper out.
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 9.1. 
•  Follow the procedures on page 5.5. Ensure that the adjustable guides...

9.6   
Troubleshooting checklist
If the printer is not working properly,  consult the following checklist. If the 
printer does not pass a step, follow the corresponding troubleshooting 
suggestions.
ConditionSuggested solutions
Make sure that the 
Status LED on the 
control panel lights 
green and  Ready is 
shown on the 
display.  • If the Status LED is off, check the power 
cord connection. Check the power switch. 
Check the power source by plugging the 
power cord into another outlet.
• If the...

9.7   
LSU Motor Error
Cycle Power A problem has 
occurred in the LSU 
(Laser Scanning 
Unit). Unplug the 
power 
cord  and plug it back 
inches. If the 
problem persists, 
please call for 
service.
Main Motor 
Locked There is a problem 
in the main motor. Open and then close 
the 
front cover .
Open Heat Error
Cycle Power There is a problem 
in the fuser unit.
Unplug the 
power 
cord  and plug it back 
in. If the problem 
persists, please call 
for service.
Over Heat Error
Cycle Power There is a...

9.8   
Toner cartridge-related messages
MessageMeaningSuggested solutions
Install 
To n e r The 
toner cartridge  is installed 
improperly, or not installed. Reinstall the  
toner cartridge  two or three times. If the prob lem persists, the toner cartridge 
is not being detected. Please co ntact the service representatives.
Invalid 
To n e r The 
toner cartridge  you have 
installed is not for your printer. Install a 
Samsung -genuine toner cartridge , designed for your printer.
To n e r  L o w The...