Samsung ML 2010 User Manual

SOLVING PROBLEMS5.8
4Close the inner cover and the top cover. Printing resumes 
automatically. 
Note: Failed pages will not reprint. Try printing the pages.
In the Paper Feed Area
1Remove any missfeed paper by pulling it out by the visible 
edge from the tray. Make sure that all of the paper is 
properly aligned in the tray. 
2Open and close the front or top cover to resume printing 
the document from failed pages.
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SOLVING PROBLEMS5.9
5
In the Manual Tray
1Remove the jammed paper in the tray by gently pulling it 
straight out.
If there is any resistance and the paper does not move when you 
pull, or if you cannot see the paper in this area, check the fuser 
area around the toner cartridge.  
2Open and close the front or top cover to resume printing 
the document from failed pages.
Around the Toner Cartridge
1Open the front cover.
2Pull the toner cartridge out and remove it from the printer.
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SOLVING PROBLEMS5.10
3If necessary, pull the manual tray out.
4Gently pull the paper toward you. 
5Check that there is no other paper in the printer. 
6If necessary, push the manual tray back into the machine.
7Reinstall the toner cartridge and close the front cover. Your 
printer resumes printing the document from failed pages. 
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be 
avoided. If a paper jam occurs, follow the steps outlined in 
“Clearing Paper Jams” on...

SOLVING PROBLEMS5.11
5
Solving Print Quality Problems
Print Quality Checklist
Print quality problems can be resolved by following the checklist 
below.
• Redistribute toner in the toner cartridge (see page 4.3).
• Clean the inside of the printer (see page 4.6).
• Adjust the print resolution from the printer properties (see
 
Software User’s Guide
).
• Ensure that the Toner Save mode is off (see
 Software 
User’s Guide
 and page 4.5).
• Clear general printing problems (see page 5.3).
• Install a new toner...

SOLVING PROBLEMS5.12
Solving Print Quality Problems
ProblemSolution
Light or faded 
print
If a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily 
extend the toner cartridge life. See “Redistributing Toner” 
on page 4.3. If this does not improve the print quality, 
install a new toner cartridge.
• The paper may not meet paper specifications (for 
example, the paper is too moist or too rough). See “Paper 
Specifications” on page 6.3.
• If the...

SOLVING PROBLEMS5.13
5
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has probably been 
scratched. Install a new toner cartridge. 
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine may be 
dirty. Clean the LSU. See “Cleaning the Inside” on 
page 4.6. Contact your service representative.
Gray backgroundIf the amount of background shading becomes 
unacceptable, the procedures below may fix the problem.
• Change...

SOLVING PROBLEMS5.14
Background 
scatterBackground scatter results from bits of toner distributed on 
the printed page. 
• The paper may be too damp. Try printing with a different 
batch of paper. Do not open packages of paper until 
necessary so that the paper does not absorb too much 
moisture.
• If background scatter occurs on an envelope, change the 
printing layout to avoid printing over areas that have 
overlapping seams on the reverse side. Printing on seams 
can cause problems.
• If background...

SOLVING PROBLEMS5.15
5
Wrinkles or 
creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper 
Specifications” on page 6.3.
• Turn over the stack of paper in the input tray. Also try 
rotating the paper 180° in the feeder.
Back of printouts 
are dirty• The transfer roller may be dirty. See “Cleaning the Inside” 
on page 4.6.
• Check for leaking toner. Clean the inside of the printer. 
Black pages• The toner cartridge may not be installed properly. Remove 
the...

SOLVING PROBLEMS5.16
Character VoidsCharacter voids are white areas within the parts of 
characters that should be solid black:
• If you are using transparencies, try another type of 
transparency. Because of the composition of the 
transparency, some character voids are normal. 
• You may be printing on the wrong surface on the paper. 
Remove the paper and turn it around. 
• The paper may not meet paper specifications. See “Paper 
Specifications” on page 6.3.
Horizontal stripesIf horizontally aligned...

SOLVING PROBLEMS5.17
5
Troubleshooting Error Messages
When the printer experiences an error, the control panel will 
indicate an error message with the indicator lights. Find the light 
pattern below that matches the printer light pattern and follow 
the solutions to clear the error.
LED status legend 
symbol for “light off”
symbol for “light on”
symbol for “light blinking”
LED patternPossible Problems and Solutions
Your system has some problems. If this problem occurs, 
contact your service...