Samsung ML 2010 User Manual

MAINTAINING YOUR PRINTER4.7
3Pull the toner cartridge out and remove it from the printer..
4Remove the manual tray by pulling it out. 
5With a dry, lint-free cloth, wipe away any dust and spilled 
toner from the toner cartridge area and the toner cartridge 
cavity.
Note: To prevent damage to the toner cartridge, do not expose it 
to light for more than few minute. Cover it with a piece of paper, if 
necessary. Also, do not touch the black transfer roller inside the 
printer. 
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MAINTAINING YOUR PRINTER4.8
4
6Locate the long strip of glass (LSU) inside the top of the 
cartridge compartment, and gently swab the glass to see if 
dirt turns the white cotton black.
7Reinsert the manual tray, toner cartridge and close the 
cover.  Make sure that the cover is securely closed. If it is 
not firmly closed, printing errors may occur when you print. 
8Plug in the power cord, and turn the printer on.
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MAINTAINING YOUR PRINTER4.9
Consumables and Replacement 
Parts
From time to time, you will need to replace the roller and fuser 
unit to maintain top performance and avoid print quality 
problems and paper feed problems resulting from worn parts.
The following items should be replaced after you have printed a 
specified number of pages. See the table below. 
To purchase the consumables and replacement parts, contact 
Samsung dealer or the place where you bought your product. 
We strongly recommend that...

5
This chapter provides helpful information for what to do if 
you encounter an error while using your printer. 
This chapter includes:
• Troubleshooting Checklist
• Solving General Printing Problems
• Clearing Paper Jams
• Solving Print Quality Problems
• Troubleshooting Error Messages
• Common Windows Problems
• Common Macintosh Problems
• Common Linux Problems
Solving Problems 
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SOLVING PROBLEMS5.2
Troubleshooting Checklist
If the printer is not working properly, consult the following checklist. If the printer 
does not pass a step, follow the corresponding troubleshooting suggestions.
CheckSolution
Check the power cord 
and the power switch. Check the power source by plugging into another 
outlet. 
Make sure that the 
On 
Line/Error
 LED is on. In the Ready mode, the 
On Line/Error LED lights 
green. If the 
On Line/Error LED lights red or blinks, 
go to “Troubleshooting Error...

SOLVING PROBLEMS5.3
5
Solving General Printing Problems
For problems with the operation of your printer, refer to the table for suggested 
solutions. 
ProblemPossible CauseSolution
The Printer 
does not print. The printer is not 
receiving power. Check the power cord connections. Check 
the power switch and the power source.
The printer is not 
selected as the default 
printer. Select 
your printer in the printer folder in 
Windows as your default printer.
Check the printer for 
the following:
• The...

SOLVING PROBLEMS5.4
ProblemPossible CauseSolution
The printer 
does not print. 
(continued)The printer driver may 
be incorrectly 
installed.Reinstall the printer driver; see 
Software User’s Guide. Try printing a 
demo page.
The printer is 
malfunctioning.Check the LEDs on the control panel to 
determine if the printer is indicating a 
system error.
The machine 
selects print 
materials from 
the wrong paper 
source.The paper source 
selection in the printer 
properties may be 
incorrect.For many...

SOLVING PROBLEMS5.5
5
ATTENTION: 
If you have any printing problem after your printer prints about 50,000 pages, you must 
contact the customer service to replace the transfer roller.
The paper 
keeps 
jamming.There is too much 
paper in the paper 
tray.Remove excess paper from the tray. 
If printing on special materials, use the 
manual feed mode.
An incorrect type of 
paper is being used.Use only paper that meets the 
specifications required by the printer.
There may be debris 
inside the machine.Open...

SOLVING PROBLEMS5.6
Clearing Paper Jams
Occasionally, paper can be jammed during a print job. Some of 
causes include:
• The tray is overfilled.
• The front cover has been opened during a print job.
• Paper that does not meet paper specifications has been used. 
See “Paper Specifications” on page 6.3.
• Paper that is outside of the supported size range has been 
used. See “Paper Specifications” on page 6.3.
If a paper jam occurs, the 
On Line/Error LED on the control 
panel lights red. Find and remove...

SOLVING PROBLEMS5.7
5
2 Open the top cover and the inner cover. 
Cautions: 
• When removing the jammed paper, be careful not to touch the 
heat roller (located underneath the inner cover). It is hot and 
could cause burns!
• The top and inner cover themselves may also be hot due to the 
heat roller. Allow the printer to cool before opening the covers.
3Loosen the paper if it is caught in the heat rollers. Then pull 
the paper gently out. 
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