Samsung ML 1865 User Manual

Troubleshooting_ 51
8.Insert the toner cartridge back into the machine.
9.Close the fuser unit cover. 
10. Close
 the top cover and open the output tray. Printing automatically 
resumes.
Solving other problems
The following chart lists some trouble  conditions that may occur and the 
recommended solutions. Follow the suggested solu tions until the problem is 
corrected. If the problem persists , contact a service representative.
Other problems include:
• See  Power problems on page  51.
• See  Paper...

Troubleshooting_ 52
Paper feeding problems
ConditionSuggested solutions
Paper jams during 
printing. Clear the paper jam. (See 
Clearing paper jams 
on page  49
.)
Paper sticks 
together. •
Check th e maximum paper capacity of the 
tray. (See Print media specifications on 
page  62 .)
• Ma
ke sure that you are using the correct type 
of paper. (See  Print media specifications on 
page  62 .)
• Remove pap
 er from the tray and flex or fan 
the paper.
• Humid conditions may cause some paper to 
stick...

Troubleshooting_ 53
The machine 
does not print. The document 
size is so big that 
the hard disk 
space of the 
computer is 
insufficient to 
access the print 
job.Allocate more hard disk space on 
your computer for spooling, and try 
printing.
The machine 
selects print 
materials from 
the wrong 
paper source.The paper option 
that was selected 
in the Printing 
Preferences 
may be incorrect.For many software applications, 
the paper source selection is 
found under the Paper tab within 
the Printing...

Troubleshooting_ 54
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
there might be a reduction in print quality. See the table below to clear the 
problem. 
ConditionSuggested Solutions
Light or faded print
• If a vertical white streak or faded area 
appears on the page, the toner supply is low. 
You may be able to temporarily extend the 
toner cartridge life. (See  Redistributing toner 
on page  49.) If this does not improve the print 
quality,...

Troubleshooting_ 55
Background 
scatter
A
Background scatter results from bits of toner 
randomly distributed on the printed page. 
•T
he paper may be too damp. Try printing 
with a fresh ream of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If ba
ckground scatter occurs on an envelope, 
change the printing layout to avoid printing 
over areas that have overlapping seams on 
the reverse side. Printing on seams can 
cause problems.
• If b...

Troubleshooting_ 56
Common Windows problems
ConditionSuggested solutions
“File in Use” 
message appears 
during installation.Exit all software applications. Remove all 
software from the start up group, then restart 
Windows. Reinstall the printer driver.
“General Protection 
Fault”, “Exception 
OE”, “Spool 32”, or 
“Illegal Operation” 
messages appear.Close all other applicat ions, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout error 
occurred” messages 
appear. These...

Troubleshooting_ 57
Common Macintosh problems
conditionSuggested solutions
The machine does 
not print PDF files 
correctly. Some 
parts of graphics, 
text, or illustrations 
are missing. Printing the PDF file as an image may enable 
th
e file to print. Turn on  Print As Image from the 
Acrobat printing options. 
 It will take longer to print when you print a 
PDF file as an image.
The document has 
printed, but the print 
job has not 
disappeared from 
the spooler in Mac 
OS X 10.3.2.Update your Mac OS...

Supplies_ 58
9.supplies
This chapter provides information  about purchasing supplies and maintenance parts available for your machine.
This chapter includes:
•How to purchase
• Available supplies •
Available maintenance parts
• Replacing the toner cartridge
  
 Available accessories may differ from country to country. Contact your 
sales representatives to obtain th e list of available accessories.
How to purchase
To order Samsung-authorized supplies, accessories and, maintenance 
parts, contact your...

Supplies_ 59
2.Pull the toner cartridge out.
3.Take a new toner cartridge out of its package. 
4. Remove the cap protecting  the
  toner cartridge. 
5.Slowly shake the cartridge side to side five or six times to distribute the 
toner evenly inside the cartridge. It will assure maximum copies per 
cartridge. 
 If toner gets on your clothing, wipe  it off with a dry cloth and wash 
clothing in cold wa ter. Hot water sets toner into fabric.
 
Do not touch the drum located in  the toner cartridge or imaging...

Specifications_ 60
10.specifications
This chapter covers the mach ines primary specifications.
This chapter includes:
•Hardware specifications
• Environmental specifications
• Electrical specifications
• Print media specifications
  
 The specification values are listed below: specific ations are subject to change without notice: See www.samsung.com/printer for possible changes in 
information.
Hardware specifications
ItemDescription
Dimension Height 184 mm (7.24 inches)
Depth 224 mm (8.82 inches)
Width...