Samsung ML 1865 User Manual
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Troubleshooting_ 51 8.Insert the toner cartridge back into the machine. 9.Close the fuser unit cover. 10. Close the top cover and open the output tray. Printing automatically resumes. Solving other problems The following chart lists some trouble conditions that may occur and the recommended solutions. Follow the suggested solu tions until the problem is corrected. If the problem persists , contact a service representative. Other problems include: • See Power problems on page 51. • See Paper feeding problems on page 52 . • See Printing problems on page 52 . • See Printing quality problems on page 54. • See Common Windows problems on page 56 . • See Common Linux problems on page 56 . • See Common Macintosh problems on page 57 . Power problems Click this link to open an animation about solving power problems. ConditionSuggested solutions The machine is not receiving power, or the connection cab le between the computer and the machine is not connected properly. • Plug in the power cord and press (power) on the control panel. • Disconnect the machine cable and reconnect it. Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 52 Paper feeding problems ConditionSuggested solutions Paper jams during printing. Clear the paper jam. (See Clearing paper jams on page 49 .) Paper sticks together. • Check th e maximum paper capacity of the tray. (See Print media specifications on page 62 .) • Ma ke sure that you are using the correct type of paper. (See Print media specifications on page 62 .) • Remove pap er from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together, replace with a new stack. Multiple sheets of paper do not feed.Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. Paper does not feed into the machine. • Remove any obstructions from inside the machine. • Pa per has not been loaded correctly. Remove paper from the tray and reload it correctly. • The re is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specificati ons required by the machine. (See Print media specifications on page 62 .) The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the manual feeder. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. (See Print media specifications on page 62 .) • There may be debris inside the machine. Open the top cover and remove any debris. Transparencies stick together in the paper exit.Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine. Envelopes skew or fail to feed correctly. Ensure that the paper guides are against both sides of the envelopes. Printing problems ConditionPossible causeSuggested solutions The machine does not print. The machine is n ot receiving power. Check the power cord conn ections. The machine is n ot selected as the default machine. Select your machine as your defau lt machine in your Windows. Check the machine for the following: • The top cover is not clos ed. Close the top cover. • Paper is jammed. Clea r the paper jam. (See Clearing paper jams on page 49.) • No paper is loaded. Load paper. (See Loading paper in the tray on page 29 .) • The toner cartridge is not installed. Install the toner cartridge. If a system error occurs, contact a service re presentative. The connection ca ble between the computer and the machine is not connected properly. Disconnect the machine cable and reconn ect it. The connection ca ble between the computer and the machine is defective. If possible, attach the cable to ano ther computer that is working properly and print a job. You can also try using a different machine cable. The port setting is incorrect. Check the Windows printer setti ngs to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be co nfigured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. (See Opening printing preferences on page 34.) The printer driver may be incorrectly i nstalled. Repair the machine software (See Installing USB connected machine’s driver on page 23 ). The machine is mal functioning. • Check the LEDs on th e control panel to see if the machine is indicating a system error. If the error cannot be cleared, contact a service representative. • Checkin g an error message is also possible from the Printer Status or the Smart Panel on your computer. Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 53 The machine does not print. The document size is so big that the hard disk space of the computer is insufficient to access the print job.Allocate more hard disk space on your computer for spooling, and try printing. The machine selects print materials from the wrong paper source.The paper option that was selected in the Printing Preferences may be incorrect.For many software applications, the paper source selection is found under the Paper tab within the Printing Preferences. Select the correct paper source. See the printer driver help screen. (See Opening printing preferences on page 34.) A print job is extremely slow.The job may be very complex.Reduce the complexity of the page or try adjusting the print quality settings. Half the page is blank.The page orientation setting may be incorrect.Change the page orientation in your application. See the printer driver help screen. The paper size and the paper size settings do not match.Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. The machine prints, but the text is wrong, garbled, or incomplete.The machine cable is loose or defective.Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. The wrong printer driver was selected.Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning.Try printing a job from another application. The operating system is malfunctioning.Exit Windows and reboot the computer. Turn the machine off and back on again. ConditionPossible causeSuggested solutions Pages print, but they are blank.The toner cartridge is defective or out of toner.Redistribute the toner, if necessary. If necessary, replace the toner cartridge. The file may have blank pages.Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective.Contact a service representative. The machine does not print PDF files correctly. Some graphics, text, or illustrations are missing.Incompatibility between the PDF file and the Acrobat products.Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. The print quality of photos is not good. Images are not clear.The resolution of the photo is very low. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. Before printing, the machine emits vapor near the output tray.Using damp paper can cause vapor during printing.This is not a problem. Just keep printing. The machine does not print special- sized paper, such as billing paper.Paper size and paper size setting do not match.Set the correct paper size in the Edit... in the Paper tab in the Printing Preferences. (See Opening printing preferences on page 34.) ConditionPossible causeSuggested solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 54 Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. ConditionSuggested Solutions Light or faded print • If a vertical white streak or faded area appears on the page, the toner supply is low. You may be able to temporarily extend the toner cartridge life. (See Redistributing toner on page 49.) If this does not improve the print quality, install a new toner cartridge. • T he paper may not meet paper specification; for example, the paper may be too moist or rough. (See Print media specifications on page 62 .) • If the entire pa ge is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver. • A combina tion of faded or smeared defects may indicate that the toner cartridge needs cleaning. (See Cleaning the inside on page 47.) Toner specks • The paper may not meet specification; for example, the paper may be too moist or rough. (See Print media specifications on page 62 .) • T he transfer roller may be dirty. Clean the inside of your machine. Contact a service representative. • T he paper path may need cleaning. Contact a service representative. Dropouts If faded areas, generally rounded, occur randomly on the page: • A sing le sheet of paper may be defective. Try reprinting the job. • T he moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. (See Print media specifications on page 62 .) • T he paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • C hange the printer option and try again. Go to Printing Preferences , click the Paper tab, and set type to Thick. (See Opening printing preferences on page 34 .) • If th ese steps do not correct the problem, contact a service representative. White Spots If white spots appear on the page: •T he paper is too rough and a lot of dirt from a paper falls to the inner devices within the machine, so the transfer roller may be dirty. Clean the inside of your machine. (See Cleaning the inside on page 47 .) • T he paper path may need cleaning. (See Cleaning the inside on page 47 .) Vertical lines G If black vertical streaks appear on the page: • The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one. (See Replacing the toner cartridge on page 58.) If white vertical streaks appear on the page: • T he surface of the LSU part inside the machine may be dirty. (See Cleaning the inside on page 47 .) Black background If the amount of background shading becomes unacceptable: • Ch ange to a lighter weight paper. (See Print media specifications on page 62.) • Ch eck the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount of background shading. • Re move the old toner cartridge and, install a new one. (See Replacing the toner cartridge on page 58.) Toner smear If toner smears on the page: • Cl ean the inside of the machine. (See Cleaning the inside on page 47 .) • Ch eck the paper type and quality. (See Print media specifications on page 62.) • Re move the toner cartridge and then, install a new one. (See Replacing the toner cartridge on page 58.) Vertical repetitive defe ctsIf marks repeatedly appear on the printed side of the page at even intervals: •T he toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one. (See Replacing the toner cartridge on page 58 .) • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. •The fusing assembly may be damaged. Contact a service representative. ConditionSuggested Solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 55 Background scatter A Background scatter results from bits of toner randomly distributed on the printed page. •T he paper may be too damp. Try printing with a fresh ream of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If ba ckground scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. • If b ackground scatter covers the entire surface area of a printed page, adjust the print quality through your software application or in Printing Preferences . (See Opening printing preferences on page 34 .) Toner particles are a round bold characters or picturesThe toner might not adhere properly to this type of paper. • C hange the printer option and try again. Go to the Prin ting Preferences , click the Paper tab, and set the paper type to Recycled . Misformed ch aracters• If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. (See Print media specifications on page 62 .) Page skew AaBbC AaBbC AaBbC AaBbC AaBbCc • Ensure that the paper is loaded properly. • Che ck the paper type and quality. (See Print media specifications on page 62 .) • Ensure that the guides are not too tight or too loose against the paper stack. ConditionSuggested Solutions Curl or wave•Ensure that the paper is loaded properly. • Che ck the paper type and quality. Both high temperature and humid ity can cause paper curl. (See Print media s pecificatio ns on page 62.) • Tu rn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Wrinkles or crea ses•Ensure that the paper is loaded properly. • Che ck the paper type and quality. (See Print media specifications on page 62 .) • Tu rn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are d irtyCheck for leaking toner. Clean the inside of the machine. (See Cleaning the inside on page 47.) Solid Color or Bla ck pages A • The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. • Th e toner cartridge may be defective. Remove the toner cartridge and install a new one. (See Replacing the toner cartridge on page 58.) • Th e machine may require repair. Contact a service representative. Loose toner • Clean the inside of the machine. (See Cleaning the inside on page 47.) • Che ck the paper type and quality. (See Print media specifications on page 62 .) • Remove the tone r cartridge and then, install a new one. (See Replacing the toner cartridge on page 58 .) • If the problem persists, the machine may require repair. Contact a service representative. ConditionSuggested Solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 56 Common Windows problems ConditionSuggested solutions “File in Use” message appears during installation.Exit all software applications. Remove all software from the start up group, then restart Windows. Reinstall the printer driver. “General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear.Close all other applicat ions, reboot Windows and try printing again. “Fail To Print”, “A printer timeout error occurred” messages appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has been completed, check the connection and/or whether an error has occurred. Refer to the Microsoft Windows User’s Guide that came with your computer for further informati on on Windows error messages. Common Linux problems conditionSuggested solutions The machine does not print.• Check if the printer driver is installed in your system. Open the Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device. • Ch eck if the machine is started. Open Printers configuration and select your machine on the printers list. Look at the description in the Selected printer pane. If its status contains Stopped string, press the Start button. After that normal operation of the machine should be restored. The “stopped” status might be activated when some problems in printing occur. • Check if your application is not using a special print option such as “-oraw”. If “-oraw” is specified in the command line parameter, then remove it to pr int properly. For Gimp front-end, select “print” -> “Setup printer” and edit the command line parameter. The machine does not print whole pages, and output is printed on half the page.It is a known problem that occurs when a color machine is used on version 8.51 or earlier of Ghostscript, 64-bit Linux OS, and has been reported to bugs.ghostscr ipt.com as Ghostscript Bug 688252. The problem is solved in AFPL Ghostscript v. 8.52 or above. Download the latest version of AFPL Ghostscript from http://sourceforge.net/projects/ghostscript/ and install it to solve this problem. I encounter the “Cannot open port device file” error when printing a document. Avoid changing print job parameters (via LPR GUI, for examp le) while a print job is in progress. Known versions of CUPS server break the print job whenever print options are changed and then try to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termi nation of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting Release port in Port configuration window. Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. Character Voids A Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • Yo u may be printing on the wrong surface of the paper. Remove the paper and turn it over. • T he paper may not meet paper specifications. (See Print media specifications on page 62 .) Horizontal stripes AaBbC AaBbC AaBbC AaBbC AaBbC If horizontally aligned black streaks or smears appear: • T he toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • T he toner cartridge may be defective. Remove the toner cartridge and install a new one. (See Replacing the toner cartridge on page 58 .) • If the problem persists, the machine may require repair. Contact a service representative. Curl If the printed paper is curled or paper does not feed into the machine: • T urn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • C hange the printer option and try again. Go to Printing Preferences , click Paper tab, and set type to Thin. (See Opening printing preferences on page 34 .) ConditionSuggested Solutions Downloaded From ManualsPrinter.com Manuals
Troubleshooting_ 57 Common Macintosh problems conditionSuggested solutions The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Printing the PDF file as an image may enable th e file to print. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. The document has printed, but the print job has not disappeared from the spooler in Mac OS X 10.3.2.Update your Mac OS to Mac OS X 10.3.3. or higher. Some letters are not displayed normally during the Cover page printing.Mac OS cannot create the font during the Cover page printing. The English alphabet and numbers are displayed normally on the Cover page. When printing a document in Macintosh with Acrobat Reader 6.0 o r higher, colors print incorrectly. Make sure that the resolution setting in your ma chine driver matches the one in Acrobat Reader. Refer to the Macintosh User’s Guide that came with your computer for further information on Macintosh error messages. Downloaded From ManualsPrinter.com Manuals
Supplies_ 58 9.supplies This chapter provides information about purchasing supplies and maintenance parts available for your machine. This chapter includes: •How to purchase • Available supplies • Available maintenance parts • Replacing the toner cartridge Available accessories may differ from country to country. Contact your sales representatives to obtain th e list of available accessories. How to purchase To order Samsung-authorized supplies, accessories and, maintenance parts, contact your local Samsung d ealer or the retailer where you purchased your machine. You can also visit www.samsung.com/supplies, select your country/region, and obtain information on calling for service. Available supplies When supplies reach their lifespan, you can order the following types of supplies for your machine: Model Number • 104 (MLT-D104S): Available in all regions except those listed in Region A and B. • 104 2 (MLT-D1042S): Region Aa a. Region A: Albania, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK. • 104 3 (MLT-D1043S): Region Bb: b. Region B: China, Bangladesh, India, Nepal, Ukraine, Vietnam. • 104 (MLT-D104X): Not available in all regions. *Refer to your local Samsung website for availability. To replace a toner cartridge see Replacing the toner cartridge on page 58 . Depending on the options and job mode used, the toner cartridge’s lifespan may differ. You must purchase supplies, including toner cartridges, in the same country where you purchased your ma chine. Otherwise, supplies will be incompatible with yo ur machine since the syst em configuration of these vary from country to country. Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee non-genuine Samsung toner cartridges quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. Available maintenance parts To avoid print quality and paper feed problems resulting from worn parts and to maintain your machine in top working condition, the following parts will need to be replaced after printing the specified number of pages or when the life span of each item has expired. PartsAverage yielda a. Yield is affected by operating system used, computing performance, application software, connecting me thod, media type, media size and job complexity. Transfer roller Approx. 30,000 pages ROLLER-TRANSF ER Fuser unit Approx. 30,000 pages FUSER Pickup roller Approx. 30,000 pages ROLLER-PICK UP To purchase maintenance parts, contac t the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized se rvice provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once they have reached their “Average yield”. Replacing the toner cartridge Click this link to open an animation about replacing a toner cartridge. When the toner cartridge reaches its estimated cartridge life, • T he Printer Status or the Smart Panel program window appears on the computer telling you the toner cartridge needs to be replaced. • T he machine stops printing. At this stage, the toner cartridge needs to be replaced. Check the model nu mber for the toner cartridge used in your machine. (See Available supplies on page 58.) 1. Open the top cover . When you open the top cover, make sure that the output tray is closed. Part name Downloaded From ManualsPrinter.com Manuals
Supplies_ 59 2.Pull the toner cartridge out. 3.Take a new toner cartridge out of its package. 4. Remove the cap protecting the toner cartridge. 5.Slowly shake the cartridge side to side five or six times to distribute the toner evenly inside the cartridge. It will assure maximum copies per cartridge. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold wa ter. Hot water sets toner into fabric. Do not touch the drum located in the toner cartridge or imaging unit. Use the handle on the cartridge to avoid touching this area. 6. Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine. Tabs on the sides of the cartridge and corresponding grooves within the ma chine will guide the cartridge into t he correct position until it locks into place completely. 7. Close the top cover. Make sure t hat the cover is securely closed. Downloaded From ManualsPrinter.com Manuals
Specifications_ 60 10.specifications This chapter covers the mach ines primary specifications. This chapter includes: •Hardware specifications • Environmental specifications • Electrical specifications • Print media specifications The specification values are listed below: specific ations are subject to change without notice: See www.samsung.com/printer for possible changes in information. Hardware specifications ItemDescription Dimension Height 184 mm (7.24 inches) Depth 224 mm (8.82 inches) Width 341 mm (13.43 inches) Weight without Imaging Cartridge 4.2 kg (9.26 lbs) Environmental specifications ItemDescription Noise Levela a. Sound Pressure Level, ISO 7779. Configuration tested: machine basic installation, A4 paper, simplex printing. Ready mode 26 dB(A) Printing mode 50 dB(A) Temperature Operation 10 to 32 °C (50 to 90 °F) Storage (unpacked) 0 to 40 °C (32 to 104 °F) Humidity Operation 10 to 80% RH Storage (unpacked) 20 to 80% RH Electrical specifications Power requirements are based on the country/region where the device is sold. Do not convert operating voltages. Doing so might damage the device and void the product warranty. ItemDescription Power ratinga110 volt models AC 110 - 127 V 220 volt models AC 220 - 240 V Downloaded From ManualsPrinter.com Manuals