Samsung Galaxy Note 3 Owners Manual

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What is the procedure for resolving disputes?
ALL DISPUTES WITH SAMSUNG ARISING IN ANY WAY FROM 
THIS LIMITED WARRANTY OR THE SALE, CONDITION OR 
PERFORMANCE OF THE PRODUCTS SHALL BE RESOLVED 
EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, 
AND NOT BY A COURT OR JURY. 
Any such dispute shall not be combined or consolidated with 
a dispute involving any other pers on’s or entity’s Product or 
claim, and specifically, without limitation of the foregoing, 
shall not under any circumstances proceed as part of a class 
action. The arbitration shall  be conducted before a single 
arbitrator, whose award may not exceed, in form or amount, 
the relief allowed by the applicable law. The arbitration shall 
be conducted according to  the American Arbitration 
Association (AAA) Commercial Ar bitration Rules applicable to 
consumer disputes. This arbitration provision is entered 
pursuant to the Federal Arbitration Act. The laws of the State 
of Texas, without reference to its choice of laws principles, 
shall govern the interpretation of the Limited Warranty and all 
disputes that are subject to  this arbitration provision. The 
arbitrator shall decide all issues of interpretation and 
application of this arbitration provision and the Limited 
Warranty. For any arbitration in which your total damage claims, 
exclusive of attorney fees and expert witness fees, are 
$5,000.00 or less (“Small Claim”), the arbitrator may, if you 
prevail, award your reasonable attorney fees, expert witness 
fees and costs as part of any award, but may not grant 
SAMSUNG its attorney fees, expert witness fees or costs 
unless it is determined that the claim was brought in bad 
faith. In a Small Claim case, you shall be required to pay no 
more than half of the total administrative, facility and 
arbitrator fees, or $50.00 of su
ch fees, whichever is less, and 
SAMSUNG shall pay the remainder of such fees. 
Administrative, facility and arbitrator fees for arbitrations in 
which your total damage claims, exclusive of attorney fees 
and expert witness fees, exceed $5,000.00 (“Large Claim”) 
shall be determined according to AAA rules. In a Large Claim 
case, the arbitrator may grant to the prevailing party, or 
apportion among the parties, reasonable attorney fees, 
expert witness fees and costs.  Judgment may be entered on 
the arbitrator’s award in any court of competent jurisdiction.
This arbitration provision also applies to claims against 
SAMSUNG’s employees, representatives and affiliates if any 
such claim arises from the Product’s sale, condition or 
performance. 
						

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You may opt out of this dispute resolution procedure by 
providing notice to SAMSUNG no  later than 30 calendar days 
from the date of the first consumer purchaser’s purchase of the 
Product. To opt out, you must send notice by e-mail to 
[email protected], with th e subject line: “Arbitration 
Opt Out.” You must include in the opt out e-mail (a) your name 
and address; (b) the date on  which the Product was purchased; 
(c) the Product model name or  model number; and (d) the IMEI 
or MEID or Serial Number, as applicable, if you have it (the IMEI 
or MEID or Serial Number can  be found (i) on the Product box; 
(ii) on the Product information screen, which can be found 
under “Settings;” (iii) on a label  on the back of the Product 
beneath the battery, if the battery is removable; and (iv) on the 
outside of the Product if the battery is not removable). 
Alternatively, you may opt out by calling 1-888-987-4357 no 
later than 30 calendar days from the date of the first consumer 
purchaser’s purchase of the Product and providing the same 
information. These are the only two forms of notice that will be 
effective to opt out of this dis pute resolution procedure. Opting 
out of this dispute resolution  procedure will not affect the 
coverage of the Limited Warranty in any way, and you will 
continue to enjoy the benefi ts of the Limited Warranty. Severability
If any portion of this Limited Warranty is held to be illegal or 
unenforceable, such partial ille
gality or unenforceability shall 
not affect the enforceability of  the remainder of the Limited 
Warranty.
Precautions for Transfer and Disposal
If data stored on this device is deleted or reformatted using 
the standard methods, the data only appears to be removed 
on a superficial level, and it may be possible for someone to 
retrieve and reuse the data by means of special software.
To avoid unintended informatio n leaks and other problems of 
this sort, it is recommended that the device be returned to 
Samsung’s Customer Care Center for an Extended File 
System (EFS) Clear which will eliminate all user memory and 
return all settings to default settings. Please contact the 
Samsung Customer Care Center for details.
Important! Please provide warranty information (proof of  purchase) to Samsung’s Customer Care Center in 
order to provide this service at no charge. If the 
warranty has expired on the device, charges may 
apply. 
						

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Samsung Telecommunications America, LLC
1301 E. Lookout Drive
Richardson, Texas 75082
Phone: 1-800-SAMSUNG
Phone: 1-888-987-HELP (4357)
No reproduction in whole or in part allowed without prior 
written approval. Specifications and availability subject to 
change without notice. [111611]
End User License Agreement for 
Software
IMPORTANT. READ CAREFULLY: This End User License 
Agreement (EULA) is a legal agreement between you 
(either an individual or a single entity) and Samsung 
Electronics Co., Ltd. (Samsu
ng) for software, owned by 
Samsung and its affiliated companies and its third party 
suppliers and licensors, that accompanies this EULA, which 
includes computer software and may include associated 
media, printed materials, online or electronic 
documentation in connection with  your use of this device 
(Software). This device requires the use of preloaded software in its 
normal operation. BY USING 
THE DEVICE OR ITS PRELOADED 
SOFTWARE, YOU ACCEPT THE TERMS OF THIS EULA.  IF YOU 
DO NOT ACCEPT THESE TERMS, 
DO NOT USE THE DEVICE OR 
THE SOFTWARE.
1. 
GRANT OF LICENSE. Samsung grants you the following 
rights provided that you comply with all terms and conditions 
of this EULA: You may install, use, access, display and run 
one copy of the Software on th e local hard disk(s) or other 
permanent storage media of one computer and use the 
Software on a single computer or a mobile device at a time, 
and you may not make the Software available over a network 
where it could be used by multiple computers at the same 
time. You may make one copy of  the Software in machine 
readable form for backup purpos es only; provided that the 
backup copy must include all copyright or other proprietary 
notices contained on the original.
Certain items of the Software ma y be subject to open source 
licenses. The open source license provisions may override 
some of the terms of this EULA. We make the applicable 
open source licenses available to you on the Legal Notices 
section of the Settings menu of your device. 
						

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2. 
RESERVATION OF RIGHTS AND OWNERSHIP. Samsung 
reserves all rights not expressly granted to you in this EULA. 
The Software is protected by copyright and other intellectual 
property laws and treaties. Samsung or its suppliers own the 
title, copyright and other intellectual property rights in the 
Software. The Software is licensed, not sold.
3. 
LIMITATIONS ON END USER RIGHTS. You may not reverse 
engineer, decompile, disassemble, or otherwise attempt to 
discover the source code or algorithms of, the Software 
(except and only to the extent that such activity is expressly 
permitted by applicable law not withstanding this limitation), 
or modify, or disable any features of, the Software, or create 
derivative works based on th e Software. You may not rent, 
lease, lend, sublicense or provide commercial hosting 
services with the Software.
4. 
CONSENT TO USE OF DATA. You agree that Samsung and its 
affiliates may collect and use technical information gathered 
as part of the product support services related to the 
Software provided to you, if any, such as IMEI(your devices 
unique identification number), device number, model name, 
customer code, access recording, your devices current SW 
version, MCC (Mobile Country Code), MNC (Mobile Network 
Code). Samsung and its affiliates may use this information 
solely to improve their produc ts or to provide customized  services or technologies to you and will not disclose this 
information in a form that personally identifies you. At all 
times your information will be treated in accordance with 
Samsungs Privacy Policy, which can be viewed at: 
http://account.samsung.com/membership/pp.
5. 
SOFTWARE UPDATES. Samsung may provide to you or 
make available to you updates, upgrades, supplements and 
add-on components (if any) of the Software related to 
security, including bug fixes,  service upgrades (parts or 
whole), products or devices,  and updates and enhancements 
to any software for security previously installed (including 
entirely new versions), (collectively “Update”) after the date 
you obtain your initial copy of the Software related to security 
to improve such Software and ultimately enhance your user 
experience with your device. This EULA applies to all and any 
component of the Update that Samsung may provide to you 
or make available to you after the date you obtain your initial 
copy of the Software related to security, unless we provide 
other terms along with such Update. To use Software related 
to security provided through Update, you must first be 
licensed for the Software identified by Samsung as eligible 
for the Update. After the Update, you may no longer use the  
						

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Software that formed the basis for your Update eligibility. The 
updated Software version may 
add new functions and, in 
some limited cases, may delete existing functions.
While the Update will be generally available, in some limited 
circumstances, the Software updates will only be offered by 
your network carrier, and such Software updates will be 
governed by your contractual relationship with your network 
carrier.
With the “Automatic Update”  function enabled (as in the 
default setting in the Security menu in the Setting), your 
device downloads some Updates automatically from time to 
time. Given the importance of receiving Updates for security 
software in a timely manner to  defend against new threats, 
such Update may be automatically downloaded and installed. 
We recommend that you check availability of any new 
Updates periodically for optimal use of your device. If you 
want to avoid any use of network data for the Update 
downloads, then you should ch oose the “Wi-Fi Only” option 
in the Setting.
6. Some features of the Software may require your device to 
have access to the internet and may be subject to 
restrictions imposed by your ne twork or internet provider.  
Unless your device is connected to the internet through Wi-Fi  connection, the Software will access through your mobile 
network, which may result in 
additional charges depending 
on your payment plan. In addition, your enjoyment of some 
features of the Software may be affected by the suitability 
and performance of your device hardware or data access.
7. 
SOFTWARE TRANSFER. You may not transfer this EULA or 
the rights to the Software granted herein to any third party 
unless it is in connection with the sale of the mobile device 
which the Software accompanied.  In such event, the transfer 
must include all of the Software (including all component 
parts, the media and printed materials, any upgrades, this 
EULA) and you may not retain  any copies of the Software. 
The transfer may not be an in direct transfer, such as a 
consignment. Prior to the transf er, the end user receiving the 
Software must agree to all the EULA terms.
8. 
EXPORT RESTRICTIONS. You acknowledge that the 
Software is subject to export restrictions of various countries. 
You agree to comply with all applicable international and 
national laws that apply to the Software, including all the 
applicable export restriction laws and regulations.
9. 
TERMINATION. This EULA is effective until terminated. Your 
rights under this License will terminate automatically without 
notice from Samsung if you fail to comply with any of the  
						

							239
terms and conditions of this EULA. Upon termination of this 
EULA, you must cease all use of the Software and destroy all 
copies, full or partial, of the Software.
10. 
DISCLAIMER OF WARRANTY. UNLESS SEPARATELY STATED 
IN A WRITTEN EXPRESS LIMITED WARRANTY 
ACCOMPANYING YOUR DEVICE, ALL SOFTWARE PROVIDED 
BY SAMSUNG WITH THIS MO BILE DEVICE (WHETHER 
INCLUDED WITH THE DEVICE, DOWNLOADED, OR 
OTHERWISE OBTAINED)  IS PR OVIDED AS IS AND ON AN 
AS AVAILABLE BASIS, WITHOUT WARRANTIES OF ANY KIND 
FROM SAMSUNG, EITHER EXPRESS OR IMPLIED. TO THE 
FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE 
LAW, SAMSUNG DISCLAIMS ALL WARRANTIES EXPRESS, 
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, 
IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY 
QUALITY OR WORKMANLIKE EFFORT, FITNESS FOR A 
PARTICULAR PURPOSE, RELIABILITY OR AVAILABILITY, 
ACCURACY, LACK OF VIRUSES, QUIET ENJOYMENT, NON 
INFRINGEMENT OF THIRD  PARTY RIGHTS OR OTHER 
VIOLATION OF RIGHTS. SOME JURISDICTIONS DO NOT 
ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED 
WARRANTIES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS 
MAY NOT APPLY TO YOU. NO ADVICE OR INFORMATION, 
WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM  SAMSUNG OR ITS AFFILIATES SHALL BE DEEMED TO ALTER 
THIS DISCLAIMER BY SAMS
UNG OF WARRANTY REGARDING 
THE SOFTWARE, OR TO CREATE ANY WARRANTY OF ANY 
SORT FROM SAMSUNG.
11. THIRD-PARTY APPLICATIONS. Certain third party 
applications may be included  with, or downloaded to this 
mobile device. Samsung makes no representations 
whatsoever about any of these applications. Since Samsung 
has no control over such applications, you acknowledge and 
agree that Samsung is not respon sible for the availability of 
such applications and is not  responsible or liable for any 
content, advertising, products,  services, or other materials 
on or available from such applications. You expressly 
acknowledge and agree that use  of third party applications is 
at your sole risk and that the entire risk of unsatisfactory 
quality, performance, accuracy a nd effort is with you. It is up 
to you to take precautions to ensure that whatever you select 
to use is free of such items as viruses, worms, Trojan horses, 
and other items of a destructive nature. References on this 
mobile device to any names, marks, products, or services of 
any third-parties are provided so lely as a convenience to you, 
and do not constitute or imply an endorsement, sponsorship, 
or recommendation of, or affiliation with the third party or its 
products and services. You agree that Samsung shall not be  
						

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responsible or liable, directly or indirectly, for any damage or 
loss, including but not limited to any damage to the mobile 
device or loss of data, caused or alleged to be caused by, or 
in connection with, use of or 
reliance on any such third party 
content, products, or services  available on or through any 
such application. You acknowledge and agree that the use of 
any third-party application is  governed by such third party 
application providers Terms of Use, License Agreement, 
Privacy Policy, or other such agreement and that any 
information or personal data you provide, wh ether knowingly 
or unknowingly, to such third-party application provider, will 
be subject to such third party application providers privacy 
policy, if such a policy exists. SAMSUNG DISCLAIMS ANY 
RESPONSIBILITY FOR ANY DISCLOSURE OF INFORMATION OR 
ANY OTHER PRACTICES OF ANY THIRD PARTY APPLICATION 
PROVIDER. SAMSUNG EXPRESSLY DISCLAIMS ANY 
WARRANTY REGARDING WHETHER YOUR PERSONAL 
INFORMATION IS CAPTURED BY ANY THIRD PARTY 
APPLICATION PROVIDER OR THE USE TO WHICH SUCH 
PERSONAL INFORMATION MAY BE PUT BY SUCH THIRD 
PARTY APPLICATION PROVIDER.
12. 
SAMSUNG APPLICATIONS. Certain Samsung applications 
and services may be included  with, or downloaded to, this 
mobile device. Many of them  require Samsung Services  membership registration (Sa
msung Account), and your 
rights and obligations will be se t forth in separate Samsung 
Account terms and conditions a nd privacy policies. There are 
non-Samsung Account applications  and services that require 
your consent to their separa te terms and conditions and 
privacy policies. You expressly acknowledge and agree that 
your use of such applications and services will be subject to 
the applicable terms and conditions and privacy policies.
13. 
LIMITATION OF LIABILITY. SAMSUNG WILL NOT BE LIABLE 
FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR 
RELATING TO THE USE OR THE INABILITY TO USE THE 
SOFTWARE OR ANY THIRD PARTY APPLICATION, ITS 
CONTENT OR FUNCTIONALITY, INCLUDING BUT NOT LIMITED 
TO DAMAGES CAUSED BY OR RELATED TO ERRORS, 
OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY IN 
OPERATION OR TRANSMISSION, COMPUTER VIRUS, FAILURE 
TO CONNECT, NETWORK CHARGES, IN-APP PURCHASES, 
AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, 
EXEMPLARY, OR CONSEQUENTIAL DAMAGES EVEN IF 
SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH 
DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE 
EXCLUSION OR LIMITATION OF INCIDENTAL OR 
CONSEQUENTIAL DAMAGES, SO  THE ABOVE EXCLUSIONS OR 
LIMITATIONS MAY NOT APPLY TO YOU. NOTWITHSTANDING  
						

							241
THE FOREGOING, SAMSUNG ELECTRONIC CO.S TOTAL 
LIABILITY TO YOU FOR ALL LO
SSES, DAMAGES, CAUSES OF 
ACTION, INCLUDING BUT NOT LIMITED TO THOSE BASED ON 
CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF YOUR 
USE OF THE SOFTWARE OR TH IRD PARTY APPLICATIONS ON 
THIS MOBILE DEVICE, OR AN Y OTHER PROVISION OF THIS 
EULA, SHALL NOT EXCEED THE AMOUNT PURCHASER PAID 
SPECIFICALLY FOR THIS MOBI LE DEVICE OR ANY SUCH 
THIRD PARTY APPLICATION THAT WAS INCLUDED WITH THIS 
MOBILE DEVICE. THE FOREGOING LIMITATIONS, 
EXCLUSIONS, AND DISCLAIMERS  (INCLUDING SECTIONS 10, 
11, 12 AND 13) SHALL APPLY TO THE MAXIMUM EXTENT 
PERMITTED BY APPLICABLE LA W, EVEN IF ANY REMEDY 
FAILS ITS ESSENTIAL PURPOSE.
14. 
U.S. GOVERNMENT END US ERS RESTRICTED RIGHTS. The 
Software is licensed only with restricted rights and as 
commercial items consisting  of commercial software 
and commercial software documentation with only those 
rights as are granted to all other end users pursuant to the 
terms and conditions herein. All Products are provided only 
with restricted rights with on ly those rights as are granted 
to all other end users pursuant to the terms and conditions 
herein. All Software and Products are provided subject to 
Federal Acquisition Regulation (FAR) 52.227.19. 15. 
APPLICABLE LAW. This EULA is governed by the laws of 
the jurisdiction where you are a  resident or, if a resident of 
the United States, by the laws  of the state of Texas, without 
regard to its conflict of law provisions. This EULA shall not be 
governed by the UN Conven tion on Contracts for the 
International Sale of Goods,  the application of which is 
expressly excluded.
16.  
DISPUTE RESOLUTION.  
(a) Non-United States  residents. If a dispute, controversy or 
difference arising in any way from this EULA or your use of 
the Software is not amicably settled, it shall be subject to the 
non-exclusive jurisdiction of the courts of the jurisdiction 
where you are a resident. Notwithstanding the foregoing, 
Samsung may apply for injunctive  remedies (or an equivalent 
type of urgent legal relief) in any jurisdiction.
(b) United States residents.  ALL DISPUTES WITH SAMSUNG 
ARISING IN ANY WAY FROM THIS EULA OR YOUR USE OF THE 
SOFTWARE SHALL BE RESOLVED EXCLUSIVELY THROUGH 
FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR 
JURY.  Any such dispute shall not be combined or 
consolidated with any other persons or entitys claim or 
dispute, and specifically, without limitation of the foregoing, 
shall not under any circumstances proceed as part of a class  
						

							Warranty Information       242
action. The arbitration shall 
be conducted before a single 
arbitrator, whose award may not exceed, in form or amount, 
the relief allowed by the applicable law. The arbitration shall 
be conducted according to  the American Arbitration 
Association (AAA) Commercial Ar bitration Rules applicable to 
consumer disputes. This arbitration provision is entered 
pursuant to the Federal Arbitration Act. The laws of the State 
of Texas, without reference to its choice of laws principles, 
shall govern the interpretation of the EULA and all disputes 
that are subject to this arbitration provision. The arbitrator 
shall decide all issues of interp retation and application of this 
arbitration provision and the EULA. For any arbitration in 
which your total damage claims, exclusive of attorney fees 
and expert witness fees, are $5,000.00 or less (Small 
Claim), the arbitrator may, if you prevail, award your 
reasonable attorney fees, expert witness fees and costs as 
part of any award, but may not grant Samsung its attorney 
fees, expert witness fees or costs unless it is determined that 
the claim was brought in bad faith. In a Small Claim case, 
you shall be required to pay no  more than half of the total 
administrative, facility and arbi trator fees, or $50.00 of such 
fees, whichever is less, and Samsung shall pay the 
remainder of such fees. Administrative, facility and arbitrator 
fees for arbitrations in which your total damage claims,  exclusive of attorney fees an
d expert witness fees, exceed 
$5,000.00 (Large Claim) shall be determined according to 
AAA rules. In a Large Claim case, the arbitrator may grant to 
the prevailing party, or apportion among the parties, 
reasonable attorney fees, expert witness fees and costs. 
Judgment may be entered on th e arbitrators award in any 
court of competent jurisdiction. This arbitration provision also 
applies to claims against Samsungs employees, 
representatives and affiliates if any such claim arises from 
the licensing or use of the Software. You may opt out of this 
dispute resolution procedure by providing notice to Samsung 
no later than 30 calendar days from the date of the first 
consumer purchasers purchase of this device. To opt out, 
you must send notice by e-mail to 
[email protected], with the subject line: Arbitration 
Opt Out. You must include in the opt out e-mail (a) your 
name and address; (b) the date on which the device was 
purchased; (c) the device model name or model number; and 
(d) the IMEI or MEID or Serial Number, as applicable, if you 
have it (the IMEI or MEID or Serial Number can be found (i) on 
the device box; (ii) on the device information screen, which 
can be found under Settings; (iii) on a label on the back of 
the device beneath the battery, if the battery is removable; 
and (iv) on the outside of the device if the battery is not  
						

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removable). Alternatively, you may opt out by calling 
1-888-987-4357 no later than 30 calendar days from the 
date of the first consumer purchasers purchase of the 
device and providing the same information. These are the 
only two forms of notice that will be effective to opt out of 
this dispute resolution procedure. Opting out of this dispute 
resolution procedure will not affe
ct your use of the device or 
its preloaded Software, and you will continue to enjoy the 
benefits of this license.
17. 
ENTIRE AGREEMENT; SEVERABILITY. This EULA is the 
entire agreement between you and Samsung relating to the 
Software and supersedes all prior or contemporaneous oral 
or written communications, proposals and representations 
with respect to the Software  or any other subject matter 
covered by this EULA. If any provision of this EULA is held to 
be void, invalid, unenforceable or illegal, the other provisions 
shall continue in full force and effect. [090413]